Croft House Care Home

Braintree Road, Great Dunmow, CM6 1HR
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9.6 64 Reviews
  • Croft House Care Home, Great Dunmow
Croft House offers nursing, residential and short stay care. They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

Croft House is an elegant and spacious home situated within a leafy suburb close to Stansted Airport. The home is set in stunning, well-maintained gardens and is also situated within walking distance of the main high street of Great Dunmow, which is ideal for residents to get out and about.

At Croft House, staff take great care to focus on the person. It’s important for residents to feel at home, so staff create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and they try to cater for all ethnicity groups. Soon after a resident arrives at Croft House, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Croft House. The staff love to discover what residents enjoy doing and the social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Croft House Care Home.

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Care Provided by Croft House Care Home

  • Primary Care Categories
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Melanie Kemsley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Croft House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Croft House Care Home Reviews (64)

Total of 64, showing 61-64
9.6

Croft House Care Home has a Review Score of 9.6 (9.647) out of 10, based on 20 reviews in the last 2 years. Over all time Croft House Care Home has 64 reviews.

Overall Experience

  • 34
  • 23
  • 6
  • 1
  • 0

Date Published

64
11
15
20
44

Review from Marina B (Friend of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit my friend in Croft House Care Home. The staff are so nice and friendly and I always get a warm welcome from the receptionist who is always so cheerful and smiling. My friend says it's like being in a hotel and couldn't wish for more.

Reply from Emily Wilson, Customer Service Administrator at Croft House Care Home

Thank you so much for your lovely review, we really appreciate it. I am so pleased that both you and your friend are impressed with the home and their staff. The Bupa Customer Care Team.


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Review from Brian S (Son of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The fact of the matter is Mum will never be happy here. This is not a reflection on this care home as I have indicated below, It simply means that she is not the type of person who would settle in any care home.

Reply from Emily Wilson, Customer Service Administrator at Croft House Care Home

I am so sorry to hear that your Mother is not settling very easily into Croft House, however, I am pleased that you would recommend this home to others. If you have any feedback to discuss that might help your Mother settle in, then please email feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further. Thank you for your feedback. The Bupa Customer Care Team.


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Review from F R (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good but food could be a lot better. 2-week menu cycle is not good but this has been mentioned and hopefully this will improve.

Reply from Emily Wilson, Customer Service Administrator at Croft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from R A (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Croft House just before Christmas 2014 needing temporary care. Within a month she has decided to stay on full time having previously wanted to remain in her own home. What she liked was the compact home from home nature of the place. The staff are friendly and professional and the
facilities meet her needs. With a range of health issues she has the care and medical facilities to hand while never feeling like she is living in an institution.

Reply from Emily Wilson, Customer Service Administrator at Croft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Croft House Care Home is calculated as follows: ( (161 Excellents x 5) + (66 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 235 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Mel

Mel Kemsley

Job Title: Home Manager

Joined: 2022

Welcome to Croft House Care Home. We’d be delighted to show you around.


We put our residents at the centre of everything we do and we're passionate about providing the best person-centred care with safety and the welfare of our residents being our top priority.


We have a superb team here and I’m confident that together, we can really make a difference to our resident’s lives and provide them with all the care and comfort in a home away from home environment.