Care category/band is determined by the care home provider after an assessment of the resident’s needs. Bedroom style is determined by the resident and or relatives/friends subject to availability. Costs above are to provide approx. weekly fees for both care & room style.
Respite care is calculated by dividing up the above by 7 to provide a daily rate times by the number of nights you wish to stay with us, the minimum respite stay is 2 weeks.
** Please refer to a contract for what these prices don’t include. i.e. profiling bed, hospital or dentist appointments etc
Dudbrook House has a Review Score of 9.7 (9.738) out of 10, based on 11 reviews in the last 2 years. Over all time Dudbrook House has 34 reviews.
Review from J B (Daughter-in-law of Resident) published on 7 March 2025
Submitted via Website •
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Reply from Kerry Toulson, Manager at Dudbrook House
Thank you for taking the time to write this lovely review which will be shared with the staff team. We are very proud of both our staff and our new home. More importantly we pleased that you are confident that your loved one is content and being well looked after. Thank you once again.
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Review from Wendy S (Daughter of Resident) published on 11 November 2024
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Reply from Claire Watson, Director at Dudbrook House
Thank you so much for your lovey review it means so much to all the Team. We will share all your positive comments - it also valuable to families looking for placements for their loved one.
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Review from M L (Son of Resident) published on 3 July 2024
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Reply from Kerry Toulson, Manager at Dudbrook House
Thank you for taking the time to complete this lovely review for Dudbrook House. We are very proud of our Home and our staff, it is a pleasure to care for dad, to see how well he has settled and to know that his loved ones have confidence in us. We will share this review with all the staff who will be delighted with your comments. Thank you once again.
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Review from Jane G (Daughter of Resident) published on 14 June 2024
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Reply from Kerry Toulson, Manager at Dudbrook House
Thank you for taking the time to write a review for Dudbrook HouseWe will make sure it is shared with all the staff teams. It was a pleasure to look after Dad, we will remember him with great fondness. Reviews are very important, as they can help other families when faced with making the difficult decision of placing a loved one into a care home. Thank you once again for your kind words.
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Review from Ian J (Brother of Resident) published on 29 January 2024
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Reply from Kerry Toulson, Manager at Dudbrook House
Thank you so much for taking the time to write this lovely review for Dudbrook House. It will be shared with all the staff.
It has been a pleasure to see the transformation in your brother in a short space of time and watching him enjoy the new relationships he has built with staff and other residents.
Thank you once again.
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Review from Amanda C (Daughter of Resident) published on 12 December 2023
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Reply from Kerry Toulson, Manager at Dudbrook House
Thank you for this lovely review which will be shared with all the staff team.
We are very proud of our new home, our staff and the relationships we build with our residents and their families.
Reviews can also help other families when faced with the difficult task of searching for a Care Home for their loved ones and we appreciate you taking the time to complete a review for Dudbrook House.
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Review from Teddy L (Brother of Resident) published on 21 November 2023
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Review from Bev B (Daughter of Resident) published on 14 November 2023
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Reply from Sean Watson, Director at Dudbrook House
How lovely thank you for your kind words, you are our 1st review in our new home and what a great review this is.
Thank you for all your help, support and understanding. Will show your review to all the team at Dudbrook. Thank you.
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Review from Annette W (Niece of Resident) published on 26 July 2023
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Reply from Claire Watson, Director at Dudbrook House
Thank you so much for taking the time to write a review. We are so pleased that your family and your aunt are happy with her stay at Dudbrook Hall. We agree the staff team make us very unique & the amount of activities that they have on - we joke that the residents have a better social life than we do. We also appreciate how difficult it is to place loved ones into a care home & we are so pleased that we have been able to show the many positive and caring that good care can bring. Thank you again.
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Review from K M (Friend of Resident) published on 30 June 2023
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Reply from Kerry Toulson, Manager at Dudbrook House
Thank you for taking the time to send in this lovely review.
We are very pleased that you are happy with the care provided at Dudbrook Hall.
We always aim to accommodate each resident's individual needs along with making the home a happy place for both residents and staff.
I will be sharing your review with all the team. Thank you once again.
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Review from Sam T (Son of Resident) published on 23 June 2023
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Reply from Claire Watson, Director at Dudbrook House
Thank you so much for taking the time to write a review on behalf of your dad's stay. We will be so pleased to share your review with our colleagues in each department. This means so much to us all, to reinforce what an excellent job they all do for every resident in sometimes challenging times.
Your dad loves his music and dancing definitely and we are proud to be a part of his journey.
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Review from Julie S (Daughter of Resident) published on 17 December 2021
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Reply from Kerry Toulson, Manager at Dudbrook House
Thank you so much for taking the time to write this lovely review which will be shared with all the staff.
We understand that making the decision to place a loved one into a care home is a very difficult one and are so pleased that you have witnessed a positive change in Mum, who has settled so well and is content and happy.
Reviews can reassure families when faced with the same decisions that you recently faced and we are very happy that you chose to complete one.
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Review from Elizabeth L (Daughter of Resident) published on 18 November 2021
Submitted via Website •
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Reply from Kerry Toulson, Manager at Dudbrook House
Thank you for taking the time to write this lovely review which will be shared with all the staff. We are very proud of our staff who treat all residents as if they were their own family and building relationships with family members and friends is an important part of our role here at Dudbrook Hall. It is a pleasure to look after mum and we are happy that you are happy.
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Review from Helen C (Niece of Resident) published on 4 November 2021
Submitted via Postal Card •
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Reply from Kerry Toulson, Manager at Dudbrook House
Thank you for your lovely comments, Helen. It was a pleasure to look after your aunt during very difficult times. Your comments will be passed on to all the team and will mean a lot. Thank you for taking the time to write the review.
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Review from M M (Friend of Resident) published on 9 September 2021
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Reply from Claire Watson, Director at Dudbrook House
Thank you so much for your lovely review - we will be sharing this with all the staff team and it will assist with people when they are looking for a place for their loved ones. We are very proud of the staff team for what they achieve on a daily basis for the residents and so glad that is what is witnessed by you when you visit. Kindest regards.
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Review from P H (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card •
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Reply from Sean Watson, Director at Dudbrook House
Thank you so taking the time to complete a review on Dudbrook Hall. So glad you are happy with our services and thank you for the very lovely comments, we will be sharing them with all the staff.
thanks again
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Review from Lauren S (Granddaughter of Resident) published on 6 August 2021
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Reply from Sean Watson, Director at Dudbrook House
Thank you so much for taking the time to complete a review on Dudbrook Hall, and thank you for the kind words; it means so much to us and the staff members. I will make sure this comment is shared out with all the team.
Thank you again.
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Review from Angela G (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card •
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Reply from Sean Watson, Director at Dudbrook House
Thank you so much for taking the time to complete a review on Dudbrook, and thank you for the lovely comments; it means so much to us and all the team, thank you again.
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Review from Jill M (Daughter of Resident) published on 6 August 2021
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Reply from Sean Watson, Director at Dudbrook House
Thank you so much for your very kind comments, so glad you and mum are happy with us.
Thank you.
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Review from P T (Son-in-law of Resident) published on 5 August 2021
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Reply from Claire Watson, Director at Dudbrook House
Thank you so much for your response I will share it with the Staff Team.
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The Review Score of 9.7 (9.738) out of 10 for Dudbrook House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.985 for Dudbrook House is calculated as follows: ( (129 Excellents x 5) + (2 Goods x 4) ) ÷ 131 Ratings = 4.985
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.753 Points relating to the number of positive Reviews for Dudbrook House is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 11 Positive Reviews ÷ 14.6 = 0.753
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Dec 2023
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Job Title: Some of the Long serving Management team of Dudbrook House
Joined: 1991
Kerry Toulson manager of Dudbrook House Care Centre said: “I started as a carer at Dudbrook Hall in Feb 1998, Mrs Watson CEO took me under her wing and I was supported along the way with great training and support which then lead me to become the manager, can’t quite believe it has been that long, however I have enjoyed every min of it, caring for the elderly is all I love to do and St Michaels Homes allows me to concentrate on this important aspect of my career.” St Michaels Homes have always been very keen to invest in all its staff, and they have won awards for medium-sized employer by Cube in 2019 for their commitment to training staff to achieve all their goals & promote their own potential. Now the manager of Dudbrook House care centre.
Jo Moss team leader has worked at Dudbrook Hall then to Dudbrook House for 24yrs now and said
“In my eyes It is not just a job, the residents and staff are an extended part of my family, we are all there for each other all the time. St Michaels homes are very dedicated to providing the very best of care to our residents and staff and I would honestly never work anywhere else, they could not fire me if they tried lol.”
More than 55% of the staff at St Michaels Homes have worked at the homes for more than 5 years or more. Sean Watson, Director said “we are extremely proud of our teams and their dedication. The staff turnover rate for the adult residential care sector currently stands at around 27% so to be celebrating 55% of our staff being here for more than five years is quite something.
Director Sean Watson believes its down to treating all staff with the upmost respect, they are the heart & soul of our organization and they all make the difference for our residents lives, and now during this pandemic we are seeing who are our true hero’s and we are forever thankful for all they have done for us and most importantly our residents.”