Dudbrook House

Dudbrook Road, Kelvedon Hatch, Brentwood CM14 5TQ
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9.7 34 Reviews
  • Dudbrook House, Brentwood
Staff at Dudbrook Hall a wealth of quality experience in providing quality elderly care. Dudbrook Hall is part of a family-run care home operator who is truly honoured to be serving the elderly community of Brentwood and Essex since 1991. Residents are not numbers on a balance sheet, the team care. Their care homes are adjacent to each other nestling in beautiful park-like gardens which are surrounded by Essex countryside. Dudbrook Hall is a country manor house and ancestral home of the Waldergrave family which dates back to early 1800s. It is a home full of character. The staff make this building a loving home to live in, where residents become extended members of the family.

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Care Provided by Dudbrook House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Toulson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (62)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 2

Funding & Fees Guide for Dudbrook House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,700

  • Care category/band is determined by the care home provider after an assessment of the resident’s needs. Bedroom style is determined by the resident and or relatives/friends subject to availability. Costs above are to provide approx. weekly fees for both care & room style.
    Respite care is calculated by dividing up the above by 7 to provide a daily rate times by the number of nights you wish to stay with us, the minimum respite stay is 2 weeks.
    ** Please refer to a contract for what these prices don’t include. i.e. profiling bed, hospital or dentist appointments etc
  • (these prices are only a guideline, please contact Dudbrook House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Dudbrook House Reviews (34)

Total of 34, showing 21-34
9.7

Dudbrook House has a Review Score of 9.7 (9.738) out of 10, based on 11 reviews in the last 2 years. Over all time Dudbrook House has 34 reviews.

Overall Experience

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Date Published

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Review from Gillian W (Wife of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely husband is now in the lovely hands of these wonderful people.
I can only thank them for looking after him far better than I could ever have done.
A very big thank you from myself and his family.

Reply from Claire Watson, Director at Dudbrook House

Thank you so much for your lovely reply. The staff team will be so delighted with your comments. Thank you for entrusting your loved ones with us at Dudbrook Hall, and we are proud that our colleagues have made your decision for the care for your Husband exceeded your expectations. Thanks again.


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Review from D R (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring environment. Staff are pleasant and helpful, and residents are very well looked after.

Reply from Claire Watson, Director at Dudbrook House

Thank you for taking the time to complete the survey and your comments - it will be shared with our staff team also.


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Review from R H (Son of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was living alone and her physical and mental health was deteriorating. She had been diagnosed as having dementia but refused help and was eventually taken to hospital following a breakdown. Since being cared for in Dudbrook Hall her physical health has improved considerably. Although her mental
capacity has deteriorated she is happy and content and her children no longer have to worry about her welfare.

Reply from Sean Watson, Director at Dudbrook House

Thank you so much for your review of Dudbrook Hall. Hope you don't mind but I am going to share this with the staff as it's so lovely for them to feel they are making a difference. Thank you again.


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Review from M P (Son of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad only spent a few months at Dudbrook Hall but was warmly welcomed and made to feel at home. Covid made things far from normal but the home made every effort to maintain our family visits. Whenever we saw dad he was always well turned out and in good spirits.

Reply from Sean Watson, Director at Dudbrook House

Thank you so much for taking the time to review us. Hope you and your family are keeping safe and well.


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Review from David E (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy living in Dudbrook Hall and calls it "home". The staff and management have managed to create an environment for the residents which makes the home warm and welcoming - it's almost like being in a large family home! The staff are friendly, caring, attentive and professional, always
having time for the residents. A full programme of activities for the residents keeps them busy, entertained and stimulated. Overall, excellent home.

Reply from Sean Watson, Director at Dudbrook House

Thank you so much for this lovely review of Dudbrook Hall. I will make sure we share this with the staff members and thanks again for your time in completing this review of us.


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Review from Christine H (Friend of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a happy chance that saw my elderly friends becoming residents at Dudbrook Hall. We had been looking for a care home for them but the pandemic stopped our search. Then - after a fall - one of the ladies was placed in Dudbrook Hall to recuperate. The welcome and care she received was so lovely
that her sister joined her and they are now both permanent residents.
Being able to see on the Facebook page the pictures of the many activities provided for the residents was particularly comforting when visits were not allowed. Contact with staff has always been easy.

Reply from Sean Watson, Director at Dudbrook House

Thank you so much for taking the time to review our services. Thank you.


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Review from Christine O (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Dudbrook Hall so welcoming to my mother. She always looks well cared for and is included in every activity - albeit as an observer which she always chooses to be. I'm so happy we have now found the right home for her.

Reply from Sean Watson, Director at Dudbrook House

So glad you're happy with our services, thank you for taking the time to review us. Thank you.


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Review from Marion E (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy from day one, the treatment and care my mother was receiving, it was lovely to see how happy she was being at Dudbrook Hall.
I found it to be such friendly and happy staff, end of life was treated with such dignity.

Reply from Sean Watson, Director at Dudbrook House

Thank you so much for your lovely review of our services, will make sure your comments are shared with the staffing team. Thank you for taking the time to review us.
Thank you.


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Review from Vearl N (Daughter-in-law of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in an extremely poor place mentally and prone to falling. She had carers at home three times a day, but wasn't eating properly, and distressed at being isolated due to the virus which just made her dementia worse. When we contacted Dudbrook Hall with a view to placing her there
we were happy to discover they were Covid free, and would take her with minimum isolation as this was her biggest problem. The Manager of the home was able to visit almost immediately, do an appraisal and a Covid test, and take her within a few days. It took a few weeks for her to settle down, but there are so many activities and people around that she quickly got used to the routine. She's eating better and has built a good rapport with the staff and other residents. It helps enormously to see all the lovely photos and videos on social media, so even if all the family can't visit, we can see what she's been doing - sometimes exercise, or manicures, dancing, birthday celebrations, or gardening.

Reply from Sean Watson, Director at Dudbrook House

Thank you for taking the time to complete a review on Dudbrook Hall.


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Review from Jane R (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was very well cared for in Dudbrook Hall for 3 years and my uncle joined her for a short while. With my hand on my heart, I can honestly say I was so glad I chose Dudbrook Hall. It may not be all singing and dancing accommodation wise (there are plans to rebuild) but the care is superb and the
entertainment programme is all singing and dancing and much more. A majority of the staff have been there for a long time and that says it all. I also like that it is run by a very caring family under the umbrella of St Michaels Homes. Any concerns are addressed. Caring is a very hard job and it's not always possible to please all the people all the time but I feel they listen. I have no hesitation in recommending Dudbrook Hall.

Reply from Sean Watson, Director at Dudbrook House

Thank you for all your kind words. Also thank you for your time in completing a review of our services. Thanks, Sean.


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Review from Katrina C (Daughter of Resident) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Social Services told me that Mum needed to go into residential care due to dementia in November 2017. I looked at several homes which didn’t feel right and a friend recommended Dudbrook Hall. I visited the home one night after work and Mum was in their care within 48 hours.
It was such a relief for
me, in fact in the first two weeks Mum was in there, I used to burst into tears whenever I went in!
I have nothing but praise for all of the staff at Dudbrook Hall. The home is spotless, all the residents are clean and well presented. My mum can be quite demanding as the dementia progresses but the staff are great with her. You can visit Dudbrook Hall at any time and all the staff are friendly and welcoming. There is always entertainment laid on for the residents and they have pamper days for the ladies. If Mum has to see a doctor, staff always ensure that you are aware of the visit and also the outcome. I would thoroughly recommend Dudbrook Hall to care for your loved ones.

Reply from Sean Watson, Director at Dudbrook House

Thank you for your kind words, I will make sure they are passed onto all the staff.


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Review from Carole S (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having chosen Dudbrook Hall for mum, l believe I made the best decision for her. She is cared for with much love, kindness and compassion by all the staff.


Having suffered a serious fall last year, mum at 98, has been nursed back to good health. My sincere thanks goes out to all those who have helped

to achieve this.


I'm certain she would not have survived her hospital experience without the intervention of the Senior Staff at Dudbrook Hall. Thank you so much.


Dudbrook Hall is home from home.


Reply from Claire Watson, Director at Dudbrook House

Thank you so much for your lovely comments. We will have pleasure sharing this with our colleagues who care for your loved one as if she was their loved one.


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Review from Noel G (Son of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum became a resident at Dudbrook Hall in 2007. We looked at at least another 7 care homes before we chose Dudbrook Hall, and it was the best decision we ever made.
Mum had dementia which progressed over the years. We know she was loved by all the staff. I feel I am an extended part of the family
and always made to feel welcome. I get invited on day trips and want to continue to be part of the family, despite Mum sadly passing away just after her 90th birthday.
All staff from Domestics, Kitchen, Carers, Managers, Directors and of course the Activities Lady make the home a really welcoming place and I would highly recommend Dudbrook Hall and have done so to people that have asked me.

Reply from Sean Watson, Director at Dudbrook House

Many thanks for this lovely review, it was our honour to look after mum and thanks again for all your help and support with our activities. Please don't become a stranger and stay in touch. Thanks.


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Review from Alex W (Son of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being told by the staff at the hospital that my mother could no longer cope at home, even with carers, and that she should be moved to a care home as soon as possible, I began the search. I visited several potential homes, but none of them seemed right for my mum, I was getting desperate, but
when discussing the rather emotional challenge with a colleague, he mentioned his mum frequently visits friends at Dudbrook Hall and was full of praise for the place and the staff.


I immediately drove out to the home and met with the manager, she was fantastic and understanding and showed me around, it just felt right for my mum. The manager dealt with the hospital and within a day my mum was being cared for by the fantastic team at Dudbrook Hall. Nearly four years later, she's still there and getting the same level of care, even though her dementia has made it challenging for the carers they still care.
I thoroughly recommend this home.


Reply from Sean Watson, Director at Dudbrook House

Thank you so much for your kind words and taking the time to complete this review, it's our honour to look after your mother and I am glad we have been of help to you and your family.


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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Dudbrook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Dudbrook House is calculated as follows: ( (129 Excellents x 5) + (2 Goods x 4) ) ÷ 131 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.753 Points relating to the number of positive Reviews for Dudbrook House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 11 Positive Reviews ÷ 14.6 = 0.753

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Kerry & Jo Toulson

Job Title: Some of the Long serving Management team of Dudbrook House

Joined: 1991

Kerry Toulson manager of Dudbrook House Care Centre said: “I started as a carer at Dudbrook Hall in Feb 1998, Mrs Watson CEO took me under her wing and I was supported along the way with great training and support which then lead me to become the manager, can’t quite believe it has been that long, however I have enjoyed every min of it, caring for the elderly is all I love to do and St Michaels Homes allows me to concentrate on this important aspect of my career.” St Michaels Homes have always been very keen to invest in all its staff, and they have won awards for medium-sized employer by Cube in 2019 for their commitment to training staff to achieve all their goals & promote their own potential. Now the manager of Dudbrook House care centre.


Jo Moss team leader has worked at Dudbrook Hall then to Dudbrook House for 24yrs now and said
“In my eyes It is not just a job, the residents and staff are an extended part of my family, we are all there for each other all the time. St Michaels homes are very dedicated to providing the very best of care to our residents and staff and I would honestly never work anywhere else, they could not fire me if they tried lol.”


More than 55% of the staff at St Michaels Homes have worked at the homes for more than 5 years or more. Sean Watson, Director said “we are extremely proud of our teams and their dedication. The staff turnover rate for the adult residential care sector currently stands at around 27% so to be celebrating 55% of our staff being here for more than five years is quite something.


Director Sean Watson believes its down to treating all staff with the upmost respect, they are the heart & soul of our organization and they all make the difference for our residents lives, and now during this pandemic we are seeing who are our true hero’s and we are forever thankful for all they have done for us and most importantly our residents.”