Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Elizabeth House has a Review Score of 9.6 (9.644) out of 10, based on 37 reviews in the last 2 years. Over all time Elizabeth House has 123 reviews.
Review from Kevin T (Son of Resident) published on 25 September 2023
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Overall Experience
5.0 out of 5
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Review from Charlotte H (Daughter of Resident) published on 18 September 2023
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5.0 out of 5
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Review from Noel B (Son of Resident) published on 11 September 2023
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4.0 out of 5
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Review from Richard L (Grandson of Resident) published on 6 September 2023
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5.0 out of 5
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Review from F K (Daughter of Resident) published on 30 August 2023
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5.0 out of 5
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Review from Michelle J (Daughter-in-law of Resident) published on 29 August 2023
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5.0 out of 5
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Review from David B (Son of Resident) published on 25 August 2023
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you so much for your review. We are really pleased to know that you are happy with our service, and I will pass on your comments to our team.
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Review from D R (Daughter of Resident) published on 25 August 2023
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Overall Experience
3.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you for your review. I assure you these concerns are being taken seriously and will be resolved.
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Review from Victor S (Brother of Resident) published on 25 August 2023
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you so much for your review. We are really pleased to know that you are happy with our service, and I will pass on your comments to our team.
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Review from R L (Daughter of Resident) published on 25 August 2023
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Overall Experience
4.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you so much for your review. We are really pleased to know that you are happy with our service, and I will pass on your comments to our team.
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Review from Marian S (Daughter of Resident) published on 23 August 2023
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you so much for your review. We are really pleased to know that you are happy with our service, and I will pass on your comments to our team.
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Review from Carole B (Daughter of Resident) published on 22 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you so much for your review. We are really pleased to know that you are happy with our service, and I will pass on your comments to our team.
Facilities
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Review from Jane T (Daughter of Resident) published on 22 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you so much for your review. We are really pleased to know that you are happy with our service, and I will pass on your comments to our team.
Facilities
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Review from Tina G (Daughter of Resident) published on 22 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you so much for your review. We are really pleased to know that you are happy with our service, and I will pass on your comments to our team.
Facilities
Care / Support
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Review from Pam G (Daughter of Resident) published on 22 August 2023
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you so much for your review. We are really pleased to know that you are happy with our service, and I will pass on your comments to our team.
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Review from Christine E (Wife of Resident) published on 27 June 2023
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you so much for your lovely review and so happy that your husband is still happy living in our lovely home.
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Review from Peter W (Son of Resident) published on 12 June 2023
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Overall Experience
4.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you so much for your review. We are really pleased it has worked out for you and I will pass on your comments to our team.
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Review from R A (Friend of Resident) published on 15 December 2022
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Manager at Elizabeth House
Thank you very much for your kind words and lovely to hear the feedback.
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Review from Emma S (Granddaughter of Resident) published on 9 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jo Greenberg, Customer Relations Coordinator at Elizabeth House
Thank you very much for your kind words, we display all of our events on Reception.
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Review from H D (Daughter of Resident) published on 9 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jo Greenberg, Customer Relations Coordinator at Elizabeth House
Thank you very much for your kind words. We will be doing regular Tea & Coffee mornings after Christmas.
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The Review Score of 9.6 (9.644) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.644 for Elizabeth House is calculated as follows: ( (285 Excellents x 5) + (127 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 424 Ratings = 4.644
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 36 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 36 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jan 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Welcome to Elizabeth House, where you can find out all you need to know about our wonderful home. My name is Ade, and I am the Home Manager. We are a 108-bedroom, spacious, and newly furbished home located on Benfleet Road. The home consists of two units; Poppy and Bluebell. Each unit is set over two floors and is equipped with its own lounge and dining rooms.
We have so much to offer here at Elizabeth House, including an on-site hairdressing salon, a shop, the Garden Café, a bar, a library and a sports room. Some of our regular activities throughout the home include bingo, quizzes, karaoke, arts and crafts and more. Our chef creates very nutritious and appetising meals for residents.
We invite you to pop in and have a look around the home and ask any and all questions you have. We are always happy to help in any way we can. We are so proud of our home and look forward to sharing it with you.
Job Title: Deputy Manager
Joined: 2011
I have had the privilege of working at Elizabeth House for 13 years, starting as a carer and progressing to my current role as Deputy Manager. I’m deeply passionate about making a positive difference in the lives of our residents and supporting my dedicated colleagues. I am committed to ensuring that our residents receive compassionate, high-quality care, and I take great pride in fostering an environment where both residents and staff feel valued and respected.
Building strong relationships with residents and their families is incredibly important to me. I strive to ensure clear and open communication at all times, as I believe that trust is key in helping families feel confident that their loved ones are receiving the best care possible.
Job Title: Care Team Leader
Joined: 2020
I'm Donna. I have been part of the Elizabeth House team for 4 years, starting as a carer and working my way up to Care Team Leader. I absolutely love my job, as I have a caring personality and a strong desire to ensure that vulnerable adults receive the care they deserve while living fulfilling lives.
As a Care Team Leader, I am dedicated to ensuring that our residents receive the highest standard of care, compassion, and respect. My role is to ensure that their needs are met with dignity and respect at all times. I also provide support and guidance to the carers on my shift and take pride in fostering a positive and supportive atmosphere for both our residents and team members.
Job Title: Lifestyle Coordinator
Joined: 2014
I'm Karen Burrows; I'm the Lifestyle Coordinator. I have worked at Elizabeth House for 10 years. I organise and plan our activities in the home and trips out with our residents. I am a fun, entertaining lady; I'm always willing to take the lead, dress up, and join in to make the residents happy. I'm always cheerful and jolly and get the carers and other team members involved. I enjoy looking around the shops in her spare time for raffle prizes to raise money for our residents and the home. I also use my free time to search social media for any new ideas, new activities, or events we can hold for something different. I say that it makes me happy to go home of an evening knowing the residents have had fun and are happy and smiling.
Job Title: Chef
Joined: 2022
Hi, I’m Tracey Lennette, and I’ve been the Head Cook at Elizabeth House for 2 years. I take great pride in creating nutritious, well-balanced meals that cater to the individual dietary needs and preferences of our residents.
I lead a team of kitchen staff, ensuring that food is prepared and served to the highest standards of hygiene, taste, and presentation. I work closely with my team, carers, and residents to accommodate any special dietary or allergy requirements. It’s important to me that every meal not only nourishes our residents but also brings them enjoyment and comfort.
Job Title: Home Administrator
Joined: 2011
Hi, I’m Beverly Wilmot, and I’ve been with Runwood Homes for 13 years, with the last 7 years spent at Elizabeth House. I truly enjoy the administrative side of my role, as well as connecting with the families and offering support wherever I can. Helping others is something I’m passionate about, and it’s rewarding to make a difference in the lives of those I work with. Outside of work, I love socialising and spending time with my family.
Job Title: Receptionist
Joined: 2020
I have been a part of the Elizabeth House team for 4 years, and I truly enjoy working on Reception, where I get to be the friendly face that greets everyone as they walk through the door. In addition to this, I ensure that all enquiries are addressed promptly and professionally, including giving tours of the home.
I play a key role in creating a welcoming and organised environment for both residents and visitors. I take great pride in offering support to families, residents, and staff, and I’m dedicated to contributing to the positive and caring atmosphere within the home.
Job Title: Housekeeper
Joined: 2016
Hello, I’m Donna Ross. I’ve been with Elizabeth House for 7 years, with the last 3 years serving as the Head Housekeeper. I take great pride in supporting my housekeeping team and ensuring that the home maintains a high standard of cleanliness. It's important to me that everything looks and smells nice for the residents, creating a comfortable and welcoming environment. In addition to my housekeeping role, I am also the Infection Prevention & Control Champion, dedicated to maintaining the health and safety of our residents and staff.
