Elizabeth House

30/56 Benfleet Road, Hadleigh, Benfleet SS7 1QB
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9.6 123 Reviews
  • Elizabeth House, Benfleet
Elizabeth House is owned by Runwood Homes and specialises in both elderly and dementia care, with a capacity of 108 residents, based in two separate buildings purposely-designed to achieve excellent results.

The service has a superb record with regulatory inspections, having shown its effectiveness in improving the health and well-being of frail residents who might find life a struggle elsewhere.

The aim of staff is to keep a relaxed atmosphere that contributes to residents' peace of mind, whilst making sure that healthcare and the administration of medicines remains efficient and effective.

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Care Provided by Elizabeth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Ade Makinde (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (109)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999
    • Number of floors: 3

Funding & Fees Guide for Elizabeth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Elizabeth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Elizabeth House Reviews (123)

Total of 123, showing 41-60
9.6

Elizabeth House has a Review Score of 9.6 (9.644) out of 10, based on 37 reviews in the last 2 years. Over all time Elizabeth House has 123 reviews.

Overall Experience

  • 77
  • 38
  • 3
  • 2
  • 3

Date Published

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Review from Zoe R (Daughter of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Elizabeth House has been excellent. Everyone that I meet who works here has been helpful, kind and considerate.
The facilities are always spotlessly clean. My mother loves it here. She enjoys the care and attention that she receives on a daily basis. The atmosphere here is homely
and welcoming. Fabulous! We couldn't ask for more.

Reply from Jo Greenberg, Customer Relations Coordinator at Elizabeth House

Thank you for your kind words and we are so glad mum is happy being here with us.


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Review from N C (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for a short stay, the staff were wonderful especially as they were not expecting her till the following day (due to the discharge team making an appalling error). We couldn't have asked for better care for Mum. All the staff I met were friendly, cheerful and it made me relax knowing Mum
was well cared for. Thank you all. God bless you.

Reply from Jo Greenberg, Customer Relations Coordinator at Elizabeth House

Thank you so much for your kind words and glad we were able to help.


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Review from Dean K (Grandson of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth House and all of its staff are utterly superb! My Nan turned 100 in June and they made this momentous occasion absolutely fantastic! The conservatory was decorated by the carers and they felt like part of the family as we all prepared for the celebrations - some even came to share their best
wishes on their day off! That said, every day must feel like a party with the range of activities the staff do with the residents - all documented on the home's Facebook page for our family to see. Nothing is too much trouble and everything is done with a smile. The staff have welcomed my Nan in and have made her feel like she is 'home'. We never imagined we could’ve found a place like this but so grateful that we did. Thank you so much.

Reply from Jo Greenberg, Customer Relations Coordinator at Elizabeth House

Thank you very much for your kind words and lovely to hear the feedback.


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Review from Cat B (Relative of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always we were looked after amazingly. Staff are second to none. Thank you for making Nan's birthday so special.

Reply from Jo Greenberg, Customer Relations Coordinator at Elizabeth House

Thank you so much for taking the time to review the home.


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Review from Lyn K (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just spent a wonderful afternoon celebrating our mum's 100th birthday at Elizabeth House. We were allowed to have a small family gathering in the conservatory and the amazing staff had decorated the room with banners and balloons. We could not have wished for a better place to celebrate this
milestone with our mum. All the staff and carers are amazing and we are eternally grateful to have found the very best care home. We are amazed that it only rates as Good - it absolutely should be Excellent!

Reply from Jo Greenberg, Customer Relations Coordinator at Elizabeth House

Thank you so much for the feedback and we are so glad mum had a great Birthday.


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Review from Helen H (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to Elizabeth House Care Home in April 2021 from hospital. She could no longer look after herself and to my family's relief, she was somewhere being looked after and monitored. She was there for exactly one year until she passed away recently and I can only thank the staff there for
everything they did for her, it is a difficult job with little reward and all done on a tight budget. So I thank them all from reception to the top for her care.

Reply from Ade Makinde, Manager at Elizabeth House

Thank you, Helen, we appreciate the opportunity to be part of her great life.


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Review from T M (Brother of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my sister's new life at the home. When I leave her she doesn't cry, which makes me happy, as this says she is very happy and she laughs a lot. Overall all round very good place to have your sister in.

Reply from Arrianne Concepcion, Home Manager at Elizabeth House

Hello, thanks for the review. We are so happy to hear how satisfied you and your sister are with the transition to our care. Respect and consideration for our residents are the number one priority. Thanks again for your positive comments.


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Review from Lesley K (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into Elizabeth House for two weeks respite after suffering a nasty fall in her own home. I want to take this opportunity to express my gratitude to all the hard-working, professional and caring staff who relentlessly did everything they possibly could to give my mum the care she needed and
to help her feel safe and welcomed.

Reply from Arrianne Concepcion, Home Manager at Elizabeth House

Thanks so much for the review. We are so grateful to read how pleased you are with your mother's care. Your feedback greatly enhances the care we provide, and we are so thankful for your comments.


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Review from Julie C (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all the staff who look after my mum; you're doing a fantastic job, and just wanted to make sure you're all aware. I tried to care for my mum myself and couldn't, so the fact that you are all making her happy. I thank you.

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Review from C H (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Elizabeth House are helpful, friendly and supportive. The area I have seen (cos of Covid) are spotlessly clean. My father, I can see is well cared for. The staff were amazing when my father had Covid. I have not commented on food and drink and activities because I not no personal experience.
My father complains about the food not being very good - especially the fish and chips, soggy, overcooked veg. For the cost, I would like to think he's exaggerating, but as we have no knowledge of the quality of food as a visitor, this is difficult. I hope veg isn't overcooked as it's crucial to health. I can't comment on activities as Covid makes this difficult. I am only aware of quizzes taking place. My father stated that they are children's quizzes to cater to residents with dementia. I would like to know if this is true or not - my fathers not a reliable source of information! My father says they're too easy. I think it would be a good idea - post covid- if residents could invite a family/friend for lunch so we can see for ourselves what the food is like.

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Review from Belinda S (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Elizabeth House in February 2020, just before lockdown. In her eighties with dementia and having just lost dad, her husband of 60 years. It was a huge decision to move her out of her home to full-time care. The staff are amazing, caring and mum is happy, which is all we can ask
for. Mum's room is bright, clean and homely and she is settled and content. Thank you so much!

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Review from Leonard T (Son of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During covid lockdowns, over the past year, this care home and its staff have gone above and beyond at all times. They have our thanks. My mother had dementia and it's hard for her without family contact. She tells me (staff) they sit and chat, and hold her hand. She is never left alone or wanting for
anything ever. She is very happy here, and they look after you, don't make you do anything.

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Review from Tracey B (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the staff. Mum is really happy and thriving. Her health has improved since being at Elizabeth House.

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Review from P C (Son of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care is given to my mother - staff always helpful and cheerful.

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Review from P H (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the carers very helpful and keep me informed if any issues arise. It had for me to comment any further as we've been in lockdown. I cannot comment on the room as I've not had access due to covid.

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Review from S M (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all the care that my mum is receiving.

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Review from Pete R (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I wish I could give this home a good review as it looks lovely from the outside but unfortunately, my mother just couldn't settle in as the night care was not sufficient for her needs. She fell twice while trying to get to the toilet, which led to her being taken to hospital with a fractured spine.
The food was not up to her standards and she complained many times that what she ordered was not what she received.

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Review from E T (Friend of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Elizabeth House for some time and lockdown has made it difficult for us all. He is very happy and the staff have made extra efforts with us during this time allowing us to visit at the window and in a sealed area at the conservatory so that has made a big difference. Looking forward
to when I can see him again properly and this Covid is done.

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Review from D F (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth House has proved to be a godsend to our family. After our mum went into the home, my dad also has to go there two years later and we had every confidence they were being properly cared for. My dad sadly passed away in March 2020 and the staff have been amazing. Unfortunately, my mum is now
the end of life and every effort goes into giving her dignity at a traumatic time for our family. A big thank you for all the staff. Thank you.

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Review from B K (Daughter of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First Class communication with all staff. Manager knows residents' needs and will facilities accordingly. Lovely atmosphere in home. Visits have been managed well. My mother has been treated with kindness/care/dignity by all staff.

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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Elizabeth House is calculated as follows: ( (285 Excellents x 5) + (127 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 424 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (8)

Ade

Ade Makinde

Job Title: Home Manager

Joined: 2022

Welcome to Elizabeth House, where you can find out all you need to know about our wonderful home. My name is Ade, and I am the Home Manager. We are a 108-bedroom, spacious, and newly furbished home located on Benfleet Road. The home consists of two units; Poppy and Bluebell. Each unit is set over two floors and is equipped with its own lounge and dining rooms.


We have so much to offer here at Elizabeth House, including an on-site hairdressing salon, a shop, the Garden Café, a bar, a library and a sports room. Some of our regular activities throughout the home include bingo, quizzes, karaoke, arts and crafts and more. Our chef creates very nutritious and appetising meals for residents.


We invite you to pop in and have a look around the home and ask any and all questions you have. We are always happy to help in any way we can. We are so proud of our home and look forward to sharing it with you.


Nicola

Nicola Powell

Job Title: Deputy Manager

Joined: 2011

I have had the privilege of working at Elizabeth House for 13 years, starting as a carer and progressing to my current role as Deputy Manager. I’m deeply passionate about making a positive difference in the lives of our residents and supporting my dedicated colleagues. I am committed to ensuring that our residents receive compassionate, high-quality care, and I take great pride in fostering an environment where both residents and staff feel valued and respected.


Building strong relationships with residents and their families is incredibly important to me. I strive to ensure clear and open communication at all times, as I believe that trust is key in helping families feel confident that their loved ones are receiving the best care possible.


Donna

Donna Keetch

Job Title: Care Team Leader

Joined: 2020

I'm Donna. I have been part of the Elizabeth House team for 4 years, starting as a carer and working my way up to Care Team Leader. I absolutely love my job, as I have a caring personality and a strong desire to ensure that vulnerable adults receive the care they deserve while living fulfilling lives.


As a Care Team Leader, I am dedicated to ensuring that our residents receive the highest standard of care, compassion, and respect. My role is to ensure that their needs are met with dignity and respect at all times. I also provide support and guidance to the carers on my shift and take pride in fostering a positive and supportive atmosphere for both our residents and team members.


Karen

Karen Burrows

Job Title: Lifestyle Coordinator

Joined: 2014

I'm Karen Burrows; I'm the Lifestyle Coordinator. I have worked at Elizabeth House for 10 years. I organise and plan our activities in the home and trips out with our residents. I am a fun, entertaining lady; I'm always willing to take the lead, dress up, and join in to make the residents happy. I'm always cheerful and jolly and get the carers and other team members involved. I enjoy looking around the shops in her spare time for raffle prizes to raise money for our residents and the home. I also use my free time to search social media for any new ideas, new activities, or events we can hold for something different. I say that it makes me happy to go home of an evening knowing the residents have had fun and are happy and smiling.


Tracey

Tracey Lennette

Job Title: Chef

Joined: 2022

Hi, I’m Tracey Lennette, and I’ve been the Head Cook at Elizabeth House for 2 years. I take great pride in creating nutritious, well-balanced meals that cater to the individual dietary needs and preferences of our residents.


I lead a team of kitchen staff, ensuring that food is prepared and served to the highest standards of hygiene, taste, and presentation. I work closely with my team, carers, and residents to accommodate any special dietary or allergy requirements. It’s important to me that every meal not only nourishes our residents but also brings them enjoyment and comfort.


Beverley

Beverley Wilmont

Job Title: Home Administrator

Joined: 2011

Hi, I’m Beverly Wilmot, and I’ve been with Runwood Homes for 13 years, with the last 7 years spent at Elizabeth House. I truly enjoy the administrative side of my role, as well as connecting with the families and offering support wherever I can. Helping others is something I’m passionate about, and it’s rewarding to make a difference in the lives of those I work with. Outside of work, I love socialising and spending time with my family.


Danielle

Danielle Mc Guinness

Job Title: Receptionist

Joined: 2020

I have been a part of the Elizabeth House team for 4 years, and I truly enjoy working on Reception, where I get to be the friendly face that greets everyone as they walk through the door. In addition to this, I ensure that all enquiries are addressed promptly and professionally, including giving tours of the home.


I play a key role in creating a welcoming and organised environment for both residents and visitors. I take great pride in offering support to families, residents, and staff, and I’m dedicated to contributing to the positive and caring atmosphere within the home.


Donna

Donna Ross

Job Title: Housekeeper

Joined: 2016

Hello, I’m Donna Ross. I’ve been with Elizabeth House for 7 years, with the last 3 years serving as the Head Housekeeper. I take great pride in supporting my housekeeping team and ensuring that the home maintains a high standard of cleanliness. It's important to me that everything looks and smells nice for the residents, creating a comfortable and welcoming environment. In addition to my housekeeping role, I am also the Infection Prevention & Control Champion, dedicated to maintaining the health and safety of our residents and staff.