Elizabeth House

30/56 Benfleet Road, Hadleigh, Benfleet SS7 1QB
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9.6 123 Reviews
  • Elizabeth House, Benfleet
Elizabeth House is owned by Runwood Homes and specialises in both elderly and dementia care, with a capacity of 108 residents, based in two separate buildings purposely-designed to achieve excellent results.

The service has a superb record with regulatory inspections, having shown its effectiveness in improving the health and well-being of frail residents who might find life a struggle elsewhere.

The aim of staff is to keep a relaxed atmosphere that contributes to residents' peace of mind, whilst making sure that healthcare and the administration of medicines remains efficient and effective.

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Care Provided by Elizabeth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Ade Makinde (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (109)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999
    • Number of floors: 3

Funding & Fees Guide for Elizabeth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Elizabeth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Elizabeth House Reviews (123)

Total of 123, showing 61-80
9.6

Elizabeth House has a Review Score of 9.6 (9.644) out of 10, based on 37 reviews in the last 2 years. Over all time Elizabeth House has 123 reviews.

Overall Experience

  • 77
  • 38
  • 3
  • 2
  • 3

Date Published

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Review from L W (Niece of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful. Carehome looked clean and tidy. Staff made it possible for a window visit.

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Review from J K (Son of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with my mother's care at the home. I am very happy with the attention the staff gives to her.

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Review from Chris N (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my mother was in hospital in June 2020, my sister and I were caring for her before this. We made the decision that it would be best to look for a care home with a strong dementia caring attitude. I feel that we have made the right decision, even though we haven't been able to view Mum's room or
even look round the care home because of the Covid situation. We are able to make window visits, and the staff are always available to answer any concerns that we may have. We just hope we will be able to visit Mum very, very soon, because I know that with her dementia she might forget who we are. She had her 90th birthday last week and during our window visit her wonderful carer helped her open all her cards and presents. This lady was just so great, and Elizabeth House made Mum's birthday a special day, we even saw wonderful pictures on Facebook.

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Review from Wendy B (Daughter-in-law of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, care for my Mother in Law received was poor. We had moved her down from an excellent care home in Nottingham to be nearer family. We had thought advertised high rating CQC plus nice colour brochure indicated a good placement. We were unable to view Elizabeth House due to Covid restrictions.
We
had brought my Mother in Law down in a car with no problem and she could mobilise quite well with a walking aid. However, mobility deterioration in the next few months and she was extremely unhappy with general care and food offered. She had two falls and sustained back fracture and ended up in the hospital and died there this last Saturday on her birthday. We had arranged for her to return to the care home in Nottingham but sadly it was not to be.

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Review from M P (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressive.

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Review from Gina T (Daughter-in-law of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lot of family soul searching it was decided to admit my mother in law to the home for respite care, Covid-19 had made this decision seem impossible.
All staff involved in her transition, as required isolation for 7 days, kept us informed of her progress visually and via email/ phone. The complete
process and planning for everyone’s safety has been exceptional.
Today was our first outdoor visit with my lovely mum in law and it was great. I witnessed a happiness in her which has been missing for a while, being surrounded by people who interact as well as care for her has given her peace. She may have an illness that takes her memory but she still has feelings and I praise the staff for all they’ve done and the calmness she expresses.
I cannot thank everyone at the home enough.

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Review from Steve K (Grandson of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is was always fiercely independent cooking a 'meat and 2 veg' every day. Three years ago, my dad, her son, passed away. This hit her very hard. Then last year she had to have her third hip operation which left her very unsteady and weak on her legs. After nearly four months in hospital, she decided
that it was time for a home. She loves it. She raves about the food, she always has nice words to say about the staff. It's her 98th birthday on the 21st of June. The staff there know it is very difficult at the moment not being able to physically give our loved ones a hug. So they post lots of videos and pictures of all the residents. My nan is smiling for the first time in a long while, the staff have made her very welcome and very comfortable. I can not thank the staff for this enough. Thank you all for making my nan's life very enjoyable.
My nan's smile says it all.

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Review from Maria B (Daughter of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Elizabeth House is amazing. All the carers and staff do their utmost to make my mum happy, entertained and clean. The meals are outstanding.
Best care home in the borough. You are all doing a fantastic job.
Thank you.

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Review from C S (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died in October leaving my mum devastated with grief, in a house she could no longer call home if my dad wasn't beside her. They had been married 60 wonderful years. Mum quickly deteriorated and dementia crept in. We were recommended to Elizabeth House, Mum has found friends, care, a balanced
diet and now has joy in her life thanks to the team at Elizabeth House.

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Review from Carol W (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is based on telephone calls and front door contact, because of the Covid-19 lockdown. I have been informed of anything that is worrying the team whether my relative or any needs they have and have always been polite, and helpful. My relative went in the home in the lockdown period, so I
haven't seen them since they went in, but have always been able to speak to them when I phone.

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Review from Lesley C (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am confident and happy that my mother is well cared for at all times by the staff here. They are kind and considerate, and I am kept well informed at all times, even in the difficult situation we find ourselves at the moment in the midst of a pandemic; they find time to talk to me and find Mum to
come to the phone for me. I am so glad she is here, as it is less of a worry knowing that she is safe and well cared for.

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Review from Robert H (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Mum, everyone seems happy in their work and very caring for the residents. I always feel happy that Mum is in their care. The rooms are spotless and the carers friendly. I always get my questions answered, and nothing seems to be too much trouble for anybody.

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Review from Julie H (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Dementia and been a resident of Elizabeth House for almost a year now. Obviously, as any family knows, we were very apprehensive but she quickly settled in and the staff put our minds at rest keeping us up to date with everything. The care and compassion the staff have at this home is
second to none and I take my hat off to each and every one of them especially how our world is at the moment with Covid-19. Having a family of my own it is a huge burden taken off my shoulders knowing that my Mum is getting the care and attention from these amazing people.
The home is immaculate and clean with healthy meals and lots of activities taking place. Her nails are always painted and her room is always spotless and clean. I haven't been able to see my Mum because of the lockdown but I am 100% rest assured that she is in one of the best homes and I viewed a few before I put her in one.
Can not thank everyone at Elizabeth House enough.

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Review from Sue T (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Elizabeth House for just over three years, and I think the carers look after her really well, especially in these times of the Covid 19 outbreak. Although we can't visit Mum, closing down visiting the home was the right thing to do, although I would like more updates on what is happening
in there.

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Review from Jean G (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for the past two and a half years and has always been treated with dignity, compassion, respect and affection.
I am full of admiration for the kindness and understanding shown by the staff in what is a difficult and demanding job! They always go that extra mile, so a
big thank you to Elizabeth House.

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Review from Danny M (Friend of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such caring staff who are so kind. My friend is so happy here. The building is really modern and there are great activities.

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Review from Lorraine T (Daughter of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are both at Elizabeth House and I have nothing but praise for them. Both my parents have completely different needs and the kindness, compassion and care of all the staff is amazing. They make my whole family feel extremely welcome when we are there, so friendly and always willing to help
if I have any questions.

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Review from R T (Son-in-law of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring staff. Good facilities, clean, well-appointed, modern building.

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Review from R M (Granddaughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so helpful and give time and care to the patients. The activities that the home offers is unbelievable, the tribute acts, days out. The home is always clean and tidy.

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Review from Gill H (Daughter of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this home, my father is well cared for and extremely happy.
The staff are very dedicated and the home is well managed.
I am informed on my father's care and updated with his needs.
The manager of the home is always knowing what is going on in her home and the staff are well trained.
I am happy my father is happy here.

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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Elizabeth House is calculated as follows: ( (285 Excellents x 5) + (127 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 424 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (8)

Ade

Ade Makinde

Job Title: Home Manager

Joined: 2022

Welcome to Elizabeth House, where you can find out all you need to know about our wonderful home. My name is Ade, and I am the Home Manager. We are a 108-bedroom, spacious, and newly furbished home located on Benfleet Road. The home consists of two units; Poppy and Bluebell. Each unit is set over two floors and is equipped with its own lounge and dining rooms.


We have so much to offer here at Elizabeth House, including an on-site hairdressing salon, a shop, the Garden Café, a bar, a library and a sports room. Some of our regular activities throughout the home include bingo, quizzes, karaoke, arts and crafts and more. Our chef creates very nutritious and appetising meals for residents.


We invite you to pop in and have a look around the home and ask any and all questions you have. We are always happy to help in any way we can. We are so proud of our home and look forward to sharing it with you.


Nicola

Nicola Powell

Job Title: Deputy Manager

Joined: 2011

I have had the privilege of working at Elizabeth House for 13 years, starting as a carer and progressing to my current role as Deputy Manager. I’m deeply passionate about making a positive difference in the lives of our residents and supporting my dedicated colleagues. I am committed to ensuring that our residents receive compassionate, high-quality care, and I take great pride in fostering an environment where both residents and staff feel valued and respected.


Building strong relationships with residents and their families is incredibly important to me. I strive to ensure clear and open communication at all times, as I believe that trust is key in helping families feel confident that their loved ones are receiving the best care possible.


Donna

Donna Keetch

Job Title: Care Team Leader

Joined: 2020

I'm Donna. I have been part of the Elizabeth House team for 4 years, starting as a carer and working my way up to Care Team Leader. I absolutely love my job, as I have a caring personality and a strong desire to ensure that vulnerable adults receive the care they deserve while living fulfilling lives.


As a Care Team Leader, I am dedicated to ensuring that our residents receive the highest standard of care, compassion, and respect. My role is to ensure that their needs are met with dignity and respect at all times. I also provide support and guidance to the carers on my shift and take pride in fostering a positive and supportive atmosphere for both our residents and team members.


Karen

Karen Burrows

Job Title: Lifestyle Coordinator

Joined: 2014

I'm Karen Burrows; I'm the Lifestyle Coordinator. I have worked at Elizabeth House for 10 years. I organise and plan our activities in the home and trips out with our residents. I am a fun, entertaining lady; I'm always willing to take the lead, dress up, and join in to make the residents happy. I'm always cheerful and jolly and get the carers and other team members involved. I enjoy looking around the shops in her spare time for raffle prizes to raise money for our residents and the home. I also use my free time to search social media for any new ideas, new activities, or events we can hold for something different. I say that it makes me happy to go home of an evening knowing the residents have had fun and are happy and smiling.


Tracey

Tracey Lennette

Job Title: Chef

Joined: 2022

Hi, I’m Tracey Lennette, and I’ve been the Head Cook at Elizabeth House for 2 years. I take great pride in creating nutritious, well-balanced meals that cater to the individual dietary needs and preferences of our residents.


I lead a team of kitchen staff, ensuring that food is prepared and served to the highest standards of hygiene, taste, and presentation. I work closely with my team, carers, and residents to accommodate any special dietary or allergy requirements. It’s important to me that every meal not only nourishes our residents but also brings them enjoyment and comfort.


Beverley

Beverley Wilmont

Job Title: Home Administrator

Joined: 2011

Hi, I’m Beverly Wilmot, and I’ve been with Runwood Homes for 13 years, with the last 7 years spent at Elizabeth House. I truly enjoy the administrative side of my role, as well as connecting with the families and offering support wherever I can. Helping others is something I’m passionate about, and it’s rewarding to make a difference in the lives of those I work with. Outside of work, I love socialising and spending time with my family.


Danielle

Danielle Mc Guinness

Job Title: Receptionist

Joined: 2020

I have been a part of the Elizabeth House team for 4 years, and I truly enjoy working on Reception, where I get to be the friendly face that greets everyone as they walk through the door. In addition to this, I ensure that all enquiries are addressed promptly and professionally, including giving tours of the home.


I play a key role in creating a welcoming and organised environment for both residents and visitors. I take great pride in offering support to families, residents, and staff, and I’m dedicated to contributing to the positive and caring atmosphere within the home.


Donna

Donna Ross

Job Title: Housekeeper

Joined: 2016

Hello, I’m Donna Ross. I’ve been with Elizabeth House for 7 years, with the last 3 years serving as the Head Housekeeper. I take great pride in supporting my housekeeping team and ensuring that the home maintains a high standard of cleanliness. It's important to me that everything looks and smells nice for the residents, creating a comfortable and welcoming environment. In addition to my housekeeping role, I am also the Infection Prevention & Control Champion, dedicated to maintaining the health and safety of our residents and staff.