Luff House

Luff Way, Garden Road, Walton on the Naze CO14 8SW
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9.3 21 Reviews
Rooted in the Christian faith, life at Luff House supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age.

Luff House has an active social life in which residents can take part or follow their own pursuits. They appreciate that each resident has their own individual interests, hobbies and pastimes, and they endeavour to support residents to maintain this important part of their lives. Their residents are encouraged to lead the lifestyle that they choose, doing as much or as little as they want - residents can simply choose to put their feet up with a daily paper (by arrangement) or a good book from the County Library which visits every month, or from the home’s own collection.

Their weekly programme includes activities such as craft, knitting and sewing groups, armchair and active exercise, music sessions, poetry and reminiscence, gardening, flower arranging and cake baking sessions.
Various visiting entertainments and church groups visit on a regular basis. Several hairdressers visit throughout the week. A mobile clothing supplier allows for a little retail therapy in the comfort of your own home, together with occasional craft displays and coffee mornings.

Their Christian faith is at the heart of both their values and their actions. At Luff House they try to create a community where Christian worship, prayer and support are a core part of daily life. They have daily devotions, a mid-week service and regular communion services in the home. There is an evangelical church just across the road and transport is provided by the church.
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Care Provided by Luff House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Timothy Agbenike (Registered Care Manager)
  • Admission Criteria
    • Residents must be supportive of our Christian ethos and activities
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Luff House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,257 – £1,398
    • Self-Funded Residential Dementia Care £1,547 – £1,547
    • RESPITE Self-Funded Residential Care £1,333 – £1,482
    • RESPITE Self-Funded Residential Dementia Care £1,640 – £1,640

  • Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor. This will include the provision of personal care, food and drink (including snacks), heating, lighting, equipment, laundry, insurance of personal items (except individual items worth more than £1,000), and
    in-house activities.
  • (these prices are only a guideline, please contact Luff House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Informal visits welcome by appointment. Relatives and friends welcome to visit at any time during the day, and there is the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.


  • Parking

  • There is ample parking for visitors at the home.


Luff House Reviews (21)

Total of 21, showing 1-20
9.3

Luff House has a Review Score of 9.3 (9.302) out of 10, based on 7 reviews in the last 2 years. Over all time Luff House has 21 reviews.

Overall Experience

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  • 7
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Date Published

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Review from Stephen B (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident of Luff House for 2 and 1/2 years. her dementia increased during her stay and the care team were always attentive to her needs. The music and activities were a favourite of mum's.
Unfortunately we mum's increasing needs, Luff House worked with us to find a more suitable place for
mum.
All of the staff with whom mum and our family met were always compassionate and understanding of mum's needs.
When the time came to transfer mum to a higher dependency provider, the management team and care team were supportive and helpful. The day mum left there were sincere emotions from the staff, who clearly had genuinely grown fond of mum and care for her.

Reply from Sharon Rowley, Business Manager at Luff House

Thank you so much for your lovely review. It was a real joy to care for your mum, and it was with much regret that she had to leave Luff House, where she had become a big part of the Luff family. We hope that she is happy in her new home, and we wish her and all her family all the best for the future.


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Review from C L (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last two months of his life at Luff House. He was stimulated, entertained, looked after and loved by the wonderful team of carers and volunteers.
My sister and I feel so grateful and blessed that he was so cared for and loved in his final days. This place and the entire team of
staff, are nothing short of wonderful.

Reply from Sharon Rowley, Business Manager at Luff House

Thank you so much for this wonderful review. It was an absolute pleasure to care for your dear father, and you and your sister were so very supportive to us in giving him the love and care that he deserved in his last months. You almost became part of our family!


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Review from Susan G (Wife of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I liked this home because it is small with only 28 residents which made it feel homely. I have found efficient and caring staff throughout the home and nothing is too much trouble. The menu is varied each day and residents preferences are noted. Varied activities each day make life stimulating and give
residents a better quality of life than they would have at home.

Reply from Sharon Rowley, Business Manager at Luff House

Thank you for your lovely review and kind words. We are very happy that you chose Luff House for your loved one. It is lovely to see that he has settled in and appears very happy living here with us.


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Review from R B (Nephew of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Luff House have been very kind and supportive of my uncle and have really helped him to settle in.
The manager has been particularly understanding and helpful in arranging additional carers so that Uncle can go out for walks, do some shopping and visit the seaside.

Reply from Timothy Agbenike, Registered Care Manager at Luff House

Thank you for your wonderful feedback. This will be passed back to the team.


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Review from Peter B (Nephew of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy to see my uncle well looked after and cared for. No care home is perfect, but the staff genuinely care and help when needed. The managers are particularly understanding and sympathetic. My wife often looks at the home's Facebook page - great photos which help when it comes to interacting
with my relative on 'difficult' days. The Christian standpoint is demonstrated throughout the home, often in action and sometimes with words. Long may it continue. I'm happy to recommend this home.

Reply from Timothy Agbenike, Registered Care Manager at Luff House

Thank you for the feedback. We will continue doing our best to provide person-centered care.


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Review from P S (Respite Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My two-week respite care provided me with the post-operative environment I needed before going home to manage alone. Aids were provided in the ensuite and I was free to do as little or as much as I could. Corridors gave me safe walking practice. The staff were friendly and I could join in the activities.
Observing disability and dementia was a learning experience. The staff had patience and politeness at all times and praised the care home.

Reply from Timothy Agbenike, Registered Care Manager at Luff House

Thank you for your review and we are happy you enjoyed your stay with us.


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Review from B F (Wife of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last year that my husband has been with you, I have nothing but praise for the standard of care you have shown him. Thank you.

Reply from Sharon Rowley, Business Manager at Luff House

Thank you so much for your wonderful review of Luff House, and your kind words. It is a pleasure to care for your husband and we thank you for your support in this.


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Review from Janet S (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Luff house, cared so well for my mum who had dementia and physical needs. Despite her great needs, she was always involved in the many activities that they provided. The Christian ethos of the home underpins everything they do and when my mum was in Palliative care Hummingbirds spent time sitting with
her, reading, chatting, praying and playing music. The staff are wonderful and get to know their residents and their needs well. It was always obvious how much they loved their residents and were always welcoming to visitors.

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Review from B W (Wife of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

To put a loved one into a care home is a decision not to be taken lightly especially having had a previously bad experience. There are still feeling of guilt and it is a constant worry as to whether you have made the best choice of care home. After reading CQC reports and speaking to people whose relatives
had been in Luff House, I made the decision and my husband, who has Vascular Dementia, was admitted for 4 weeks of respite. I have no doubt that we made the right choice. During his stay, he was treated with care and compassion by all members of staff. They were patient, gentle, kind, encouraging and vigilant. I visited daily and was always welcomed. My questions were answered and advice given willingly. Based on my experience I would recommend Luff House.
The staff trainer using The Way with Care as her course basis. I found her knowledgeable and helpful and her rapport with patients was obvious for all to see. If courses were extended to carers I would attend.

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Review from C S (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my siblings couldn't be happier with the care and commitment of the home to have our loved one happy and content. His personal care, health and dietary all excellent.

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Review from J K (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole staff team were excellent and very kind and caring. Mum had a good respite stay. Quite a few residents had dementia and social contact was limited mainly to staff, but that said she enjoyed her stay.

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Review from Pauline T (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely wonderful as are the living conditions. Everyone aims to please both residents and their visitors.
Many activities organised each day, and even an afternoon tea and cake in the gardens as a group was organised, my mum was so happy to be mixing with other residents over a relaxed
cup of tea in the garden it kept her talking about it for ages.
New restaurant and TV lounge recently finished adds to a little extra choice for interacting with others.
Mum has her hair washed and set every week, this brings a bit of normalcy between her old life and her new one.
During these unusual times, it has not always been totally clear what the home would allow visitors to do or not do regarding visits, a little easier now and a bit more relaxed. I think the policies were always there, just not always conveyed clearly. If that is the only negative it is a very small one.

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Review from R W (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a bad experience with another care home in this area and my dad was very upset. Since we moved him to Ernest Luff, my dad is happier, calmer and the staff have helped him settle in and feel like one of their family. When we visit him he is always clean and tidy and well dressed and praises all
the carers that they always bring him his tea! A very well kept, clean and secure home.

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Review from Carol M (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who has always been an awkward man, loves being in the home. He loves all the helpers, enjoys the food and has stopped asking when he can go home. Luff House is clean and the staff are all helpful and kind.

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Review from S F (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the care home for 4 wells now and I don't have a negative word to say about it. Helped me in every step to get him settled in. The staff and facilities are great.

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Review from Cherrie E (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Luff House is a very good home; my dad likes it there, and all the staff are very friendly.

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Review from Jan T (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite being blind and bedbound, my mother has been well cared for, for the past three and a half years. Although, she would like more company when possible.

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Review from Michael M (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care at home. Could not be looked after better. Dad is very happy and so are we. Thanks to you all.

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Review from M B (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel completely confident that my mum is well cared for. The staff are always happy to answer questions about her care or welfare and provide reassurance when needed. I believe the home is very well managed and goes to a good deal of trouble to draw the surrounding community in. If I were to become
a resident at a home, I would hope it was Luff House.

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Review from L F (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was made to feel very welcome. Staff treated her with affection and patience. Mum even became confident enough to join in some activities - something she's never done before. The hummingbird lady was lovely. Time was always found for me if I wanted to discuss anything. When a problem arose, staff
were quick to acknowledge the issue and deal with it effectively, which was reassuring. Above all was the Christian atmosphere which Mum had wanted to experience in her final years.

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Current Review Score: 9.3 (9.302)

Overview of Review Score

The Review Score of 9.3 (9.302) out of 10 for Luff House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Luff House is calculated as follows: ( (53 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Luff House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Luff House

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Meet the Team (3)

Sharon

Sharon Rowley

Job Title: Business Manager

Joined: 1994

Sharon has worked faithfully at Luff House for over 28 years. Alongside the Registered Care Manager, she leads a dedicated team who offers professional care and strives to deliver the highest quality and standards of service for all residents, whether in care or our retirement housing.

... Read more
Timothy

Timothy Agbenike

Job Title: Registered Care Manager

Joined: 2021

Timothy trained as an accountant and spent several years working in the banking industry before realising that care was his calling. He first worked as a support worker with those with severe learning difficulties before moving into mental health. He then began working with older people. Before joining Luff House, he managed a care home in Colchester.

... Read more
Ruth

Ruth Mockler

Job Title: ACE Facilitator

Ruth has supported various service users within the care sector throughout her working life; children and families, adults in the community, the elderly, and palliative care in adult and children’s hospices.

Her role here is to oversee all activities provided for our family members, liaising with volunteers, staff and outside agencies to make sure activities reflect the different needs of those living here and giving particular attention to our Christian values and model of care.
Ruth previously worked here as a hummingbird and is pleased to be back in this new role.

... Read more

Frequently Asked Questions about Luff House

What types of Care is Luff House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Luff House provide?

Palliative Care, Convalescent Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Luff House have?

There are 28 Single Rooms.

What are the Facilities & Services at Luff House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Luff House to the centre of Walton on the Naze?

1.6 mile(s) as the crow flies, distance by road may be significantly further.