Luff House

Luff Way, Garden Road, Walton on the Naze CO14 8SW
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9.3 21 Reviews
  • Luff House, Walton on the Naze
Rooted in the Christian faith, life at Luff House supports residents to live fulfilled lives in their later years. They provide excellent, personalised care which supports residents to flourish in older age.

Luff House has an active social life in which residents can take part or follow their own pursuits. They appreciate that each resident has their own individual interests, hobbies and pastimes, and they endeavour to support residents to maintain this important part of their lives. Their residents are encouraged to lead the lifestyle that they choose, doing as much or as little as they want - residents can simply choose to put their feet up with a daily paper (by arrangement) or a good book from the County Library which visits every month, or from the home’s own collection.

Their weekly programme includes activities such as craft, knitting and sewing groups, armchair and active exercise, music sessions, poetry and reminiscence, gardening, flower arranging and cake baking sessions.
Various visiting entertainments and church groups visit on a regular basis. Several hairdressers visit throughout the week. A mobile clothing supplier allows for a little retail therapy in the comfort of your own home, together with occasional craft displays and coffee mornings.

Their Christian faith is at the heart of both their values and their actions. At Luff House they try to create a community where Christian worship, prayer and support are a core part of daily life. They have daily devotions, a mid-week service and regular communion services in the home. There is an evangelical church just across the road and transport is provided by the church.

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Care Provided by Luff House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Timothy Agbenike (Registered Care Manager)
  • Admission Criteria
    • Residents must be supportive of our Christian ethos and activities
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Luff House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,257 – £1,398
    • Self-Funded Residential Dementia Care £1,547 – £1,547
    • RESPITE Self-Funded Residential Care £1,333 – £1,482
    • RESPITE Self-Funded Residential Dementia Care £1,640 – £1,640

  • Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor. This will include the provision of personal care, food and drink (including snacks), heating, lighting, equipment, laundry, insurance of personal items (except individual items worth more than £1,000), and
    in-house activities.
  • (these prices are only a guideline, please contact Luff House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Informal visits welcome by appointment. Relatives and friends welcome to visit at any time during the day, and there is the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.


  • Parking

  • There is ample parking for visitors at the home.


Luff House Reviews (21)

Total of 21, showing 21-21
9.3

Luff House has a Review Score of 9.3 (9.302) out of 10, based on 7 reviews in the last 2 years. Over all time Luff House has 21 reviews.

Overall Experience

  • 14
  • 7
  • 0
  • 0
  • 0

Date Published

21
2
3
7
14

Review from Susan P (Daughter of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with care and dignity and had no complaints about any aspect of Luff House itself or the staff. I was made to feel welcome on my visits and spent many a happy hour there chatting to residents and staff. I would not hesitate to have mum cared for by Luff House should the occasion
arise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.302)

Overview of Review Score

The Review Score of 9.3 (9.302) out of 10 for Luff House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Luff House is calculated as follows: ( (53 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Luff House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sharon

Sharon Rowley

Job Title: Business Manager

Joined: 1994

Sharon has worked faithfully at Luff House for over 28 years. Alongside the Registered Care Manager, she leads a dedicated team who offers professional care and strives to deliver the highest quality and standards of service for all residents, whether in care or our retirement housing.


Timothy

Timothy Agbenike

Job Title: Registered Care Manager

Joined: 2021

Timothy trained as an accountant and spent several years working in the banking industry before realising that care was his calling. He first worked as a support worker with those with severe learning difficulties before moving into mental health. He then began working with older people. Before joining Luff House, he managed a care home in Colchester.


Ruth

Ruth Mockler

Job Title: ACE Facilitator

Ruth has supported various service users within the care sector throughout her working life; children and families, adults in the community, the elderly, and palliative care in adult and children’s hospices.


Her role here is to oversee all activities provided for our family members, liaising with volunteers, staff and outside agencies to make sure activities reflect the different needs of those living here and giving particular attention to our Christian values and model of care.
Ruth previously worked here as a hummingbird and is pleased to be back in this new role.