Evelyn May House

Florence Way, Langdon Hills, Basildon SS16 6AJ
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9.7 97 Reviews
  • Evelyn May House, Basildon
Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what families would wish for their loved ones.

The courtyard garden offers a safe environment in which to relax, whether to chat to friends and families, read the paper or do a crossword.

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Care Provided by Evelyn May House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Robbin-Coker (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Evelyn May House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Evelyn May House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Evelyn May House Reviews (97)

Total of 97, showing 21-40
9.7

Evelyn May House has a Review Score of 9.7 (9.727) out of 10, based on 31 reviews in the last 2 years. Over all time Evelyn May House has 97 reviews.

Overall Experience

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Date Published

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Review from S F (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I only gave one star and that was for the building which is modern and fairly clean. My Mum went to Evelyn May during the pandemic. She has dementia so was quiet for some time and I hoped that she would relax over time. Unfortunately, she hardly ever came out of her room, we never saw her dressed.
The only time her hair was tidy was when the hairdresser had been. She started to lose weight and was agitated. In early December 2023, she was admitted to the hospital 3 times in 4 weeks. I was told by hospital staff that Evelyn May had decided that they could no longer meet her needs so a new home was needed. She’s been in a new home for a few weeks. She’s put on weight, dressed and doesn’t spend any time in her room. Although she’s confused and not verbal I can tell that at last she’s being taken very good care of. Unfortunately, I don’t recommend Evelyn May for dementia patients.

Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Thank you for taking the time to share your feedback about your mother’s experience at Evelyn May House.
We are truly sorry to hear that the service we provided for your mother did not fully meet your expectations.
We are committed to providing the best possible care to all our residents and we are obviously disappointed that you have had a negative experience.
We take all reviews very seriously and will use them in our continuous improvement to the service.
We apologise again for any shortcomings in your mother’s experience.


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Review from J G (Uncle of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my uncle into Evelyn May House in March 2023 because he lived a distance away and had no family left after his son died.
It's the best move we could have done, with fantastic reception staff and care staff. My uncle was so happy with his care and his room. He has now sadly passed away. I can't
thank the staff enough for how they treated him in his final days and hours. So caring and peaceful passing. 10 out of 10.

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Review from Dennis R (Son of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Evelyn May for 3 years and I can honestly say she has been the better for it. Her care is first class. The home is spotlessly clean and tidy whenever I visit and entertainment and outings for the residents is always offered to whoever wants to join in. Have no idea how the staff
think of all these things. Marvellous.
I am so pleased I chose this care home for her and always praise it when it arises in conversation. I recommend it highly to anyone who needs help in this way.

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Review from J M (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Evelyn May House from another local home in the early Summer of 2023. We were of course apprehensive about how Mum would settle into new surroundings and with new people to meet and feel safe and comfortable around. Any fears and worries we had were dissipated right away. The whole team
at Evelyn May, admin, and carers went out of their way to welcome Mum, and us too, as her somewhat anxious family at the time of moving in. Mum has settled so well and we can tell that she feels comfortable in her surroundings. The home is a happy environment, and Mum and all of the residents that I speak to when I visit with her are so very well cared for and also respected by the team of carers. I think I can speak for my whole family when I say that we couldn’t recommend Evelyn May House highly enough.

Reply from Joanne Robbin-Coker, Home Manager at Evelyn May House

Many thanks for your review and pleased with the comments made. We strive to provide good quality of care for all our residents at Evelyn May. We are pleased that we were able to be of service, and please do not hesitate to contact us.


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Review from Claire B (Niece of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with all the care my aunt receives, everyone who works there is so caring. Nothing is too much trouble and when we have had questions someone is always on hand to answer them and deal with whatever we have asked straight away.
Thank you.

Reply from Joanne Robbin-Coker, Home Manager at Evelyn May House

Thank you for your kind words. We're happy to hear that we are able to provide good quality care for your aunt in a safe environment. I will pass your comments on to the rest of the Evelyn May team.


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Review from Stuart C (Son-in-law of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was sent to Evelyn May House on 31/7/2023 and she has received the highest standard of care there. I have found every member of staff to be so very kind and helpful every time we have visited my mother-in-law. The standards of cleanliness are excellent everywhere.

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Review from Laura B (Granddaughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision for the family for Nan to be put into care, however Nan has settled so well and is very happy at Evelyn May House. Every time we visit Nan looks clean and cared for. She seems very content. The staff are always so helpful and friendly and Nan has taken to them well. The cafe
and gardens make it a lovely visit experience. It has made us all feel so much better and we know it was the best decision for Nan. She is happy and content, so what more could we ask for?

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Review from Victoria S (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Mum's care. The have been a few incidents of which I was informed of which were sorted. Overall, very happy.

Reply from Norah Hadebe, Deputy Manager at Evelyn May House

Thank you so much for your feedback. The care and attention to our residents is our number one priority and we appreciate how satisfied you are with your mother’s care. Thank you again for your wonderful review.


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Review from S D (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service and support given to my dad, who is more relaxed than before and has settled in nicely.

Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Many thanks for your response. We are pleased to learn that you were satisfied with the quality of care given to your dad. I will be sure to pass your comments on to the team. Kind regards.


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Review from Lesley C (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so happy and well cared for at Evelyn May House that it relieves my mind of all care. To know she is treated with kindness and respect is reassuring. Her room and the community spaces are always clean and comfortable. I am so glad that Mum is here.

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Review from Ann G (Relative of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I feel this is the nicest care home we have visited. It is very clean and always smells nice, not of 'wee' which most homes smell of. Our aunt is happy here and has a good relationship with staff. The food is also very good.

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Review from David H (Son of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for a two-week respite break. The staff were very helpful from the time of booking to the end of the stay. My mother was very happy with her stay and has high praise for the staff.

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Review from Rosemarie A (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Evelyn May House has been a life saver for mum, she is looked after well and is treated with dignity and respect. Mum's dementia is quite bad and she also has the added issue of diabetes which can sometimes cause problems, but we as a family feel confident that the staff do everything that is required
of them and more. It is a great comfort to us all knowing that mum is in capable hands and well looked after.

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Review from Sharon C (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Evelyn May House for a few months now. It has been difficult for her at times as mum was an independent lady living on her own and going out daily but since October 2021, when mum suffered a bleed on her brain, this changed. Since mum has lived at Evelyn May House we as a family feel
reassured that mum is well looked after. The staff are always helpful, friendly and approachable. We feel they genuinely care for the residents. Thank you from all of mums family

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Review from Emma H (Granddaughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad went into the home as an emergency case, the staff have been so welcoming and we couldn’t be happier with the care he has received during his time at Evelyn May. He is so settled there and we just hope he is able to stay for longer. A huge thank you to everyone there for looking after him,
caring for him, and just being so kind! What has been such a stressful time for our family, it has really helped knowing he is safe and being well looked after!

Reply from Dan Elder, Home Manager at Evelyn May House

Hi Emma, thank you so much for the feedback. The care and attention to our residents is our number one priority, and we appreciate how satisfied you are with your Grandad's care. We are always here to help with any other enquiries and thank you again for your wonderful review.


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Review from J C (Sister of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having to place a very dear loved one into a care home, which we had not even been allowed to set foot inside (due to covid), was unimaginable for us all... but there was no alternative very sadly. We chose Evelyn May House after reading such lovely reviews, and are very grateful to the manager and
all those wonderful carers - who at that time, had to deal with the most horrendous situation of lockdowns, etc., and the subsequent added stress and problems this brought to their already busy workload. The current, relatively new manager, has been amazing and made many improvements within the home, we have always found him very approachable and extremely caring. All of the staff do a fantastic job, and the great majority do really seem to enjoy their role in caring for these dependent people - which is very reassuring for us, the family of a resident with dementia and Alzheimer’s. We simply cannot thank all the staff at Evelyn May House enough - for taking such good care of our loved one.

Reply from Dan Scott-Elder, Senior Home Manager at Evelyn May House

Hi Jill, thank you so much for leaving such a positive review. Your comments will be passed on to our manager and care team. We are always here to help with any other enquiries and thank you again for your wonderful review.


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Review from S R (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and approachable. If there is an issue to report it gets sorted straight away. The food always looks and smells nice, I know my Mum looks forward to 12pm and 4.30pm and her ginger biscuits.

Reply from Dan Scott-Elder, Senior Home Manager at Evelyn May House

Hi Sarah, thank you so much for the feedback. It is great to hear that mum especially enjoys “her ginger nuts”. Your positive comments mean a lot to our team. We are always here to help with any other enquiries and thank you again for your wonderful review.


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Review from Barry P (Son of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the hardest decision to finally place mum into care, her Alzheimer’s had become too severe for her to have intermittent home care. Whilst in the early days of becoming a resident at Evelyn May House, she was difficult and clearly showed a lot of unhappiness, slowly but surely she has recovered
a little sparkle and has found contentment. She is well cared for, but most importantly for mum, shown respect. Thank you to everyone at Evelyn May House.

Reply from Dan Scott-Elder, Senior Home Manager at Evelyn May House

Hi Barry, thank you so much for the feedback. The care and attention to our residents is our number one priority, and we appreciate how satisfied you are with your mum's care. We are always here to help with any other enquiries and thank you again for your wonderful review.


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Review from Peter T (Son of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the care home and has become part of the family. My sister and myself are so happy for her. In every way, her health and her well-being have improved 100%. All the staff are so helpful, always available to help if required. I would recommend this care home to friends who have parents
that need to go into a care home. Excellent service from all.

Reply from Dan Scott-Elder, Home Manager at Evelyn May House

Hello Peter, thank you for your review. We appreciate that you are satisfied with your mother's care, and we are grateful for your recommendation. Your comments greatly enhance our care, and we thank you again for the positive feedback.


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Review from Samantha F (Daughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is being looked after so well, he is so happy and settled. We have been constantly kept up-to-date on Dad's health and well-being. The home is so clean and has lots of activities going on at all times. The dementia care team have been amazing in giving Dad the 24-hour care that he now needs. Nothing
is too much trouble and it’s such a relief knowing Dad is happy and being looked after so well. Highly recommend Evelyn May.

Reply from Dan Scott-Elder, Home Manager at Evelyn May House

Hello Samantha, thank you so much for your lovely review. We strive to ensure we deliver outstanding care to our residents at all times. It is a privilege to look after your father. Again, thank you from the whole team for your review.


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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Evelyn May House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Evelyn May House is calculated as follows: ( (288 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 366 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Evelyn May House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Jo

Jo Robbin-Coker

Job Title: Home Manager

I am proud to be the Home Manager of our lovely home, Evelyn May, in Laindon. I have gained a vast amount of experience working in the Health and Social Care sector for several years and love my role as a Home Manager. We invite you to pop in and have a look around the home and ask any questions you may have. Alternatively, you may email or call us. We are always happy to help in any way we can.
We are so proud of our home and look forward to sharing it with you.


Dawn

Dawn

Job Title: Well-being Lead

Hi, I’m Dawn, I am one of the Wellbeing Leads. I have worked for Evelyn May for 18 years. I have great pleasure working with my residents, putting a smile on their faces and I take pride in doing the best for everyone. If I can get a smile or thank you at the end of the day it makes my job worthwhile.


Kerry

Kerry

Job Title: Well-being Lead

Hi, I’m Kerry, I have worked at Evelyn May for 13 years. I'm currently a Wellbeing Lead. I have had other positions as a Domestic, Carer and Care Team Leader. I enjoy my role being part of a team and have pride in the interaction I have with my residents.


Nicki

Nicki

Job Title: Administrator

Hi, I’m Nicki, I have worked within Runwood Homes for over 20 years. I have had a number of roles from Care Assistant to care Team Leader, and currently as Evelyn May's Home Administrator. I look forward to continuing to work with a hard-working team.


Donna

Donna

Job Title: Housekeeper

Hi, my name is Donna, I have worked for Runwood Homes for 8 years. I am a housekeeper however I have also been a Care team leader and care. I love working in Evelyn May as we work as a great team.


Ray

Ray

Job Title: Maintenance Person

Hi, I’m Ray the maintenance. I have worked at Runwood Homes for 4 and a half years. I moved to Evelyn May from Silvanna Court where I also worked in maintenance.