Evelyn May House

Florence Way, Langdon Hills, Basildon SS16 6AJ
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9.7 97 Reviews
Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what families would wish for their loved ones.

The courtyard garden offers a safe environment in which to relax, whether to chat to friends and families, read the paper or do a crossword.
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Care Provided by Evelyn May House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Robbin-Coker (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Evelyn May House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Evelyn May House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Evelyn May House Reviews (97)

Total of 97, showing 41-60
9.7

Evelyn May House has a Review Score of 9.7 (9.727) out of 10, based on 31 reviews in the last 2 years. Over all time Evelyn May House has 97 reviews.

Overall Experience

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  • 24
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Date Published

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Review from Ronald T (Friend of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to circumstances beyond our control, my friend had to find alternative accommodation. The staff at Evelyn May were very helpful in assisting our friend when she went into the home. She has been very well looked after since.

Reply from Dan Scott-Elder, Home Manager at Evelyn May House

Hello Ronald, thanks so much for your full recommendation in Evelyn May. Our staff always provide the best possible care no matter the situation, and we are so grateful to hear how satisfied you are with your friend's care.


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Review from L T (Friend of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has only been in Evelyn May House for two and a half months, but we have noticed an improvement already. She is clean and well-fed. She has had her hair done and is always in the communal lounge with a cup of tea and a chat.

Reply from Dan Scott-Elder, Home Manager at Evelyn May House

Hello, thank you for your insightful review. We are so glad to hear the services we have enhanced have been pleasing to you in regards to your friend's care. Thanks again for the positive feedback.


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Review from Debbie C (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Evelyn May House for 18-months. Of Course, Covid affected us all, so it was very hard not being able to see him often. I'm now an essential carer, and it's wonderful for us both. Being involved every day and seeing how much everyone who works there cares and supports residents
is amazing, and as a family, we thank them from the bottom of our hearts.

Reply from Dan Scott-Elder, Home Manager at Evelyn May House

Hello Debbie, we are so thankful to hear you continue to be satisfied with your father's care, even in the toughest circumstances brought on by the pandemic. Thank you for the brilliant review.


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Review from E R (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Evelyn May in April and is the happiest I have seen her in years. The staff are lovely and caring. Nothing is too much trouble. Mum has been a very fussy eater, but since moving to Evelyn May, she eats everything put in front of her.
She has her old sparkle back. Thank you.

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Review from G B (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring, kind and mum is very happy at the home. Communication is very good, we are kept informed of any developments. We are very happy. Mum is being very well cared for and she is happy at home.

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Review from June S (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff to be caring and very knowledgeable of my mum’s dementia. This eases my concern with her sometimes erratic behaviour. In these difficult times, I telephone every day to see how mum’s doing and they let me talk to her when it’s possible. They are always friendly and helpful and answer
any concerns I may have. Well done everyone.

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Review from Caron E (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been really helpful and supportive in these difficult times. They have sat with Dad and explained what is going on and why I haven't been able to visit him as I used to. The staff have ensured he is happy and have spent time setting up face time for him and the family. They have always
been on hand to offer help and reassurance. Dad is encouraged to go into the lounge to sit with other residents and have lunch but retires to his room when he wants to relax. Thank you for everything you do.

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Review from Sarah H (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was admitted to Evelyn May at the end of January. Mum has dementia and unfortunately, my dad can no longer care for her needs at home - with the ongoing pandemic we were extremely reluctant and had many reservations regarding admitting her into a residential care home. Evelyn May was offered
to us so I arranged a virtual tour and I was extremely impressed. Once a date was arranged we dropped off all Mum's belongings the evening before her arrival and the lovely girls set up Mum's room so that it was all ready for when she walked in. Mum arrived and was instantly made to feel wanted - we had to leave her at the door of Evelyn May (due to Covid) which was heartbreaking but we were able to facetime her later that day and she was settled in her room with plenty of company - all the girls made her feel welcome. Nothing has been too much trouble for Mum or for any of us (her family), we facetime her daily. The care and commitment from Evelyn May has been wonderful.

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Review from Julie P (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always received the best of care from everyone at Evelyn May House even during these really hard times when they have been short of staff due to the virus. We are so pleased that she’s been under their care, they keep us well informed about Mum and make arrangements for us to see her on Facebook;
we never feel that we are putting the staff to too much trouble. Thank you for looking after our wonderful mum, we know she loves you all so much.

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Review from Barrie E (Son-in-law of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have worked so hard during an almost impossible time. They've always been supportive, kind, and decent with my father-in-law. Friendly and cheerful, up against the most difficult conditions. Thank you.

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Review from Diana C (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care, especially during the last 12 months. Carers have shown her love and affection which is needed especially as we can’t visit her. The home is kept spotless and she loves the home-cooked food.

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Review from Sue D (Daughter-in-law of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Late last year our mum was admitted to Evelyn May house, sadly we lost her recently. During the entirety of her stay, we always found the level of care from the manager and her team both professional and extremely helpful. We would like to extend our gratitude for making the last few months of her life
and ours more comfortable.

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Review from Karen R (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general and having experience of three other care homes, I would describe Evelyn May as well run. Staff on the whole are caring and considerate of the needs of the residents. Areas for improvement include improved kitchenette areas and greater access for residents to outside spaces on a regular basis.
With regard to COVID-19, I commend all their efforts to keep everyone safe. In this respect, they have been outstanding.

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Review from Kevin K (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we would just like to give some positive feedback to the staff and management teams of the Evelyn May House care home. My mother has been a resident in the care home for some two years now and has settled in beautifully. The staff are amazing, polite, courteous, always willing to listen
to our concerns, enough so that you do actually build up a very good relationship with them. Recently with the current situation Cov-19, they have gone above and beyond to start allowing us, the relatives, a chance to engage with our loved ones. This may only seem a small gesture but to be able to sit opposite ends of a table in the garden is truly fantastic and believe me quite emotional too for all visiting. The staff ensure all distance measures along with sanitisation is all adhered too to help protect all concerned. It's really important for us as families to know that all the staff are in tune with the residents and families alike too, which at Evelyn May they are, thank you all.

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Review from Ruth B (Wife of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for. The staff are very supportive and treat the residents with dignity and respect.

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Review from S T (Daughter of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Evelyn May have been working under considerable pressure during this pandemic. I cannot thank them enough for the care and commitment during this time and also before covid-19 appeared. Mum is well cared for, and I do not have to worry about her wellbeing as she seems very content. Thank
you, Evelyn May House.

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Review from Susan J (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is looked after very well.

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Review from Christine S (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending this care home. The staff are amazing, so caring and look after the residents so well with a cheerful and friendly attitude. They deal with any queries promptly and nothing is too much trouble. Meals are healthy and well cooked. Rooms are pleasant and kept
clean. Residents are able to bring their own possessions to make the room more personal.

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Review from Janice (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff do a great job at Evelyn May care home. When my father first went into residential care he was fiercely independent and still used to go out, however, following a few falls he deteriorated quickly and became bedridden, with person-centred care the staff supported my Dad with
the transition and he now relies on the carers to fully care for him. They support his wellbeing by taking time to listen to him, sing to him which I know he really appreciates. I know my Dad found it difficult having to rely on carers for his every need, but the staff have supported him with dignity and this has eased his frustrations. During this period of Covid 19, I have not seen my Dad however I know I can rely on the staff to take care of him when I call for updates the staff are always polite and helpful.

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Review from Michele H (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Evelyn May carers have looked after mum so well over the last few years but in the recent pandemic, they have gone above and beyond for both mum and us. I have been able to make face to face contact with mum via technology - which has been wonderful. My almost daily phonecalls are informative and treated
with patience and care. They had the foresight to close to visitors very early on in order to protect their residents - our loved ones. I am forever truly grateful to each and every one of you.
Thank you all so much.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Evelyn May House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Evelyn May House is calculated as follows: ( (288 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 366 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Evelyn May House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Top 20 Large Care Home Groups 2025

Recipient: Runwood Homes Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Runwood Homes Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Runwood Homes Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (6)

Jo

Jo Robbin-Coker

Job Title: Home Manager

I am proud to be the Home Manager of our lovely home, Evelyn May, in Laindon. I have gained a vast amount of experience working in the Health and Social Care sector for several years and love my role as a Home Manager. We invite you to pop in and have a look around the home and ask any questions you may have. Alternatively, you may email or call us. We are always happy to help in any way we can.
We are so proud of our home and look forward to sharing it with you.

... Read more
Dawn

Dawn

Job Title: Well-being Lead

Hi, I’m Dawn, I am one of the Wellbeing Leads. I have worked for Evelyn May for 18 years. I have great pleasure working with my residents, putting a smile on their faces and I take pride in doing the best for everyone. If I can get a smile or thank you at the end of the day it makes my job worthwhile.

... Read more
Kerry

Kerry

Job Title: Well-being Lead

Hi, I’m Kerry, I have worked at Evelyn May for 13 years. I'm currently a Wellbeing Lead. I have had other positions as a Domestic, Carer and Care Team Leader. I enjoy my role being part of a team and have pride in the interaction I have with my residents.

... Read more
Nicki

Nicki

Job Title: Administrator

Hi, I’m Nicki, I have worked within Runwood Homes for over 20 years. I have had a number of roles from Care Assistant to care Team Leader, and currently as Evelyn May's Home Administrator. I look forward to continuing to work with a hard-working team.

... Read more
Donna

Donna

Job Title: Housekeeper

Hi, my name is Donna, I have worked for Runwood Homes for 8 years. I am a housekeeper however I have also been a Care team leader and care. I love working in Evelyn May as we work as a great team.

... Read more
Ray

Ray

Job Title: Maintenance Person

Hi, I’m Ray the maintenance. I have worked at Runwood Homes for 4 and a half years. I moved to Evelyn May from Silvanna Court where I also worked in maintenance.

... Read more