Evelyn May House

Florence Way, Langdon Hills, Basildon SS16 6AJ
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9.7 97 Reviews
  • Evelyn May House, Basildon
Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what families would wish for their loved ones.

The courtyard garden offers a safe environment in which to relax, whether to chat to friends and families, read the paper or do a crossword.

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Care Provided by Evelyn May House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Robbin-Coker (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Evelyn May House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Evelyn May House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Evelyn May House Reviews (97)

Total of 97, showing 61-80
9.7

Evelyn May House has a Review Score of 9.7 (9.727) out of 10, based on 31 reviews in the last 2 years. Over all time Evelyn May House has 97 reviews.

Overall Experience

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Date Published

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Review from Susan B (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very much cared for, in all aspects of her needs. Her family and my siblings are kept up to date with everything that goes on in relation to her. I feel very much connected with the home and Mum's care. We are contacted as and when/if there is anything to discuss. When we visit, we are informed
about how Mum has been and her general well being. It is clearly evident that those taking care of Mum are fond of her and respect her needs and wants. This gives us great peace of mind.

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Review from John B (Son-in-law of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home generally maintains a home from home environment, which is beneficial for residents and especially their visitors. The staff work with professional understanding and knowledge providers and their reaction with residents are neighbourly rather than authoritarian.

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Review from Shelia H (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and my mother have been residents at Evelyn May House. The staff work extremely hard to make this a home for its residents.
I would recommend it to anyone. Great services and care here.
I do think however, extra staff are needed to support staff that are sometimes pushed to their
limits.

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Review from C H (Grandson of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Grandparents have been in Care Homes and the staff couldn't be more helpful nothing is ever too much to ask. My nan had built up a lovely relationship with them making her time a lot easier. Thank you.

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Review from S T (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are lucky to have found a residence that has so much care given to my father at Evelyn May House. My stepfather entered the home on the 11th August and he has been welcomed into the home as if he was a member of the family.
The individual care and affection has been so appreciated and has made my
dad's dementia far easier to cope with. On Sunday, we went to an organised barbecue, it was a superb afternoon and once again saw so much care and attention given. The caring given by the staff to my stepfather really needs to be seen to be believed.
Love from an appreciative son at a tough time.

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Review from Leigh M (Daughter-in-law of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Special thanks to the manager and co for getting my mother-in-law to an x-ray urgently when we couldn't. And very special grateful thanks to the lady who gave up her day off to accompany her to hospital for a blood transfusion today.

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Review from Charles I (Resident) assisted by family/friend published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having many falls at home I came here temporarily for three months and have decided to stay permanently.
I feel safe and secure here. The staff are friendly and caring.

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Review from Denise G (Daughter of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in very well and seems happy here. The staff have been very friendly and I can talk to them about any problems I have and it gets sorted straight away. The food is lovely and cooked on the premises, Mum seems to be gaining a bit more weight which is good.


The rooms are lovely

and spacious, plenty of room for manoeuvring a wheelchair etc. Kept clean and always tidy.

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Review from Hazel B (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been extremely impressed by the quality of care that mum has received in the first few weeks at Evelyn May House.
Staff are caring, courteous and respectful in both their relationship with mum and her family members.
As mum's needs have changed so has her care seamlessly
adapting to her needs. External medical support has been called in immediately when needed.
This is a fantastic facility where I feel sure mum is safe and secure.

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Review from Susan R (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a better place to end her days. My mother had the best care. The carers cared for her with such love and affection and dignity.
The staff were second to none.
The care home is perfect with good facilities and beautiful tea room and surroundings. My mother was always happy
in Evelyn May.

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Review from Sally B (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t express enough how wonderful and caring the team at Evelyn May House are. They cared for my mum for over two years, right through to the very dignified end. Everyone showed her such tenderness, kindness and respect that made my mum feel safe, happy and secure. I will savour many memories of
the happy moments my mum had, especially the singalongs and dancing that she loved.

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Review from Joy P (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Evelyn May House on the 25th of June 2018 and unfortunately passed away on the 5th of September 2018. During his time at Evelyn May House, I found the staff, carers and cleaners to be professional, caring, understanding and always treated my dad with dignity and respect. I would not have
wanted dad to be cared for anywhere else. The staff were approachable and always kept me informed, they were always welcoming when I visited dad.

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Review from G W (Friend of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home had a vibrant and healthy atmosphere, the residents seemed happy and well cared for. All in all, I had a very nice experience. If I should ever need this kind of assistance I think I would be very happy here. Not sure if there's enough activities. 1st visit though.

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Review from Lyn R (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are always paramount when deciding on a care home. I felt totally at ease with the staff and the surroundings. I cannot fault the care given to my father. Dad passed away at Evelyn May and the staff helped a very difficult situation to be more bearable for his family The whole team,
from admin to carers and support staff are absolutely brilliant. I wouldn't have wanted Dad to be anywhere else.

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Review from Gillian S (Daughter of Resident) published on 28 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited mum, she feels happy but seems disturbed by unstable people around her, shouting, crying etc.
I feel she would be happier in a more quiet environment.
She has always been a very quiet and introvert person.

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Review from Barrie D (Son-in-law of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a job well done and something that I could not do as it takes a special person to do this type of job, which you all do so well.

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Review from J W (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was put into Evelyn May House for two weeks respite. During that period mum was looked after very well. She ate well which is something she will not do at home. Her pressure sores (which were very bad on admission) were treated and healed well. She was kept clean and interacted well with all the
carers and other staff.

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Review from Orlando Q (Son of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the love and care given to the clients by the staff. Clean room, good food, etc.

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Review from David D (Son of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and they talk to me about mums care.

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Review from David M (Son of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service and staff well above expectations.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Evelyn May House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Evelyn May House is calculated as follows: ( (288 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 366 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Evelyn May House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (6)

Jo

Jo Robbin-Coker

Job Title: Home Manager

I am proud to be the Home Manager of our lovely home, Evelyn May, in Laindon. I have gained a vast amount of experience working in the Health and Social Care sector for several years and love my role as a Home Manager. We invite you to pop in and have a look around the home and ask any questions you may have. Alternatively, you may email or call us. We are always happy to help in any way we can.
We are so proud of our home and look forward to sharing it with you.


Dawn

Dawn

Job Title: Well-being Lead

Hi, I’m Dawn, I am one of the Wellbeing Leads. I have worked for Evelyn May for 18 years. I have great pleasure working with my residents, putting a smile on their faces and I take pride in doing the best for everyone. If I can get a smile or thank you at the end of the day it makes my job worthwhile.


Kerry

Kerry

Job Title: Well-being Lead

Hi, I’m Kerry, I have worked at Evelyn May for 13 years. I'm currently a Wellbeing Lead. I have had other positions as a Domestic, Carer and Care Team Leader. I enjoy my role being part of a team and have pride in the interaction I have with my residents.


Nicki

Nicki

Job Title: Administrator

Hi, I’m Nicki, I have worked within Runwood Homes for over 20 years. I have had a number of roles from Care Assistant to care Team Leader, and currently as Evelyn May's Home Administrator. I look forward to continuing to work with a hard-working team.


Donna

Donna

Job Title: Housekeeper

Hi, my name is Donna, I have worked for Runwood Homes for 8 years. I am a housekeeper however I have also been a Care team leader and care. I love working in Evelyn May as we work as a great team.


Ray

Ray

Job Title: Maintenance Person

Hi, I’m Ray the maintenance. I have worked at Runwood Homes for 4 and a half years. I moved to Evelyn May from Silvanna Court where I also worked in maintenance.