Falcon House

George Green, Little Hallingbury, Bishop's Stortford CM22 7PP
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9.9 19 Reviews
  • Falcon House, Bishop's Stortford
Falcon House is a purpose-built residential care home that has been operating in Bishop’s Stortford, Hertfordshire, for over 35 years.

Falcon House offers the highest standards of care where dignity is respected, interests are nurtured, and residents are cared for like family. They provide a truly personalised care programme for each resident and the Home is a credit to all who work there.

The team are committed to keeping residents happy and entertained, and care is always provided with dignity and respect.

The home’s three spacious communal areas include an entertainment lounge, a quiet room and an airy conservatory. Here, residents can mingle, socialise and relax.

Each bedroom has an en-suite bathroom. Residents may take their meals in their bedrooms if they choose, or go to the communal dining room.

The home is well-equipped with care aids and facilities to ensure that residents can live as independently as possible within a safe environment where care and support is always on hand as needed.

Care plans are constantly evaluated and discussed with residents and their loved ones to ensure that they are up-to-date with the resident’s needs and wishes.

You can try out life at Falcon House on a weekly basis (respite care) before committing. They currently have vacancies for permanent and respite stays.

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Care Provided by Falcon House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Falcon House Care Ltd
  • Person in charge
  • Aleksandra Lesniewska (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (25)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Falcon House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350

  • Weekly fees do not include the cost of hairdressing, newspapers, cosmetic treatments, chiropody, medical requisites (other than medication provided by prescription), clothing and other items required that may be deemed to be of a luxury nature. Payment for such additional items shall be made by the Resident from his / her own resources and / or personal allowances and / or any other way. However, they can be purchased by their key worker if family members are not nearby.
  • (these prices are only a guideline, please contact Falcon House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors may visit the Home at any time. However, Falcon House respects residents should receive guests at times to suit them, and they always have the right to decline to see anybody if they wish.


    Residents can invite guest to join them for a meal this can be arranged, and no charge for this service.


  • Parking

  • Falcon House has private on site parking.


Falcon House Reviews (19)

9.9

Falcon House has a Review Score of 9.9 (9.885) out of 10, based on 11 reviews in the last 2 years. Over all time Falcon House has 19 reviews.

Overall Experience

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Review from June D (Daughter of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas time was made very special crafts pictures flowers wonderful Christmas meals with families. Such a wonderful atmosphere in this home so much care and compassion thank you all so much for caring for my mum first time in my life I have seen my mum's nails painted.

Reply from Aleksandra Lesniewska, Registered Manager at Falcon House

Thank you so much for your kind and heartfelt review! We are so glad to hear that Christmas was made special for mum and others. It warms our hearts to know that the crafts, pictures, flowers, and meals helped create such a wonderful atmosphere. It's an honour to have been able to care for your Mum and bring a little extra joy to her life, including the special touch of painted nails. Your appreciation means a lot to us, and we are truly grateful for the trust you've placed in us. Best wishes.


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Review from A K (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very welcoming, kind, caring and helpful. The atmosphere is upbeat and the staff are cheerful with a great sense of humour and teamwork. I feel confident that my mother is in very experienced hands, and feel I can relax in the knowledge that she is as safe as can be.

Reply from Aleksandra Lesniewska, Registered Manager at Falcon House

On behalf of the team at Falcon House, thank you for the time to leave us a review - we appreciate your kind words. We strive to make everyone feel safe, cared for and welcomed, and for the families to trust us to look after their loved ones; whilst at the same time creating a good atmosphere for people to live in, visit and work!


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Review from John P (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the management and staff enough for their support and total dedication to my mother. My father passed away in November 2023 and I will be forever grateful to them for the care provided to him.

Reply from Aleksandra Lesniewska, Registered Manager at Falcon House

Thank you for your time to leave us a review. Your dad was a big character in the Home and he is missed by many, we often reminisce and remember some of the things he used to say! Taking care of both of your parents is a privilege to us.


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Review from A D (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Falcon House staff go out of their way to make each residents experience the best it can be. They involve family as much as possible ensuring a "Home from Home" atmosphere for residents and family alike. Nothing is too much for them and they are as accommodating as can be. Rooms are clean and cosy as
is the whole home with updated and improvements being made regularly. Our experience has been very positive and we wouldn't hesitate in recommending Falcon House.

Reply from Aleksandra Lesniewska, Registered Manager at Falcon House

On behalf of the team at Falcon House - thank you for your time to leave us a review. We strive to deliver 'Home from Home' atmosphere and help everyone as much as we can and beyond! I'm pleased that you noticed regular improvements around the home and that your experience with us is a positive one.


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Review from Cassandra J (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous team and owners to Falcon House. They are so kind, thoughtful and go the extra mile. All I have to do is look at my mummy know she is in the right place, feels safe, clean, content and fed well. Thank you all at Falcon House.

Reply from Aleksandra Lesniewska, Registered Manager at Falcon House

On behalf of Falcon House, thank you for your kind words and appreciation of the care we provide. Our commitment to caring for all the people in the Home is both a privilege and a joy for us each and every day. Your mum is a very warm person and brightens our day.


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Review from Suzanne R (Friend of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend of 99 has been a resident of Falcon House for the last nine months. Since being a resident her health and wellbeing have greatly improved. When visiting I am always so delighted to find her looking so well and cared for. She is treated with dignity, respect and kindness at all times.
The staff are amazing and will always go that extra mile to make sure she receives the correct care.
This is a small care home with a real family feel. I was recently invited to their Christmas party and had a great afternoon. I liked this home from the first day I went to look around. Everyone looked happy, and the atmosphere was full of warmth. I would go as far as to say this is the best home I have been in and that's a real compliment as my career has been in elderly care so I have visited many. Well done Falcon House on your outstanding care.

Reply from Aleksandra Lesniewska, Registered Manager at Falcon House

Thank you for your kind words and rating us as an outstanding care home. Residents health and wellbeing, dignity, respect and kindness are paramount for us, so it is great to hear that you have noticed an improvement since your friend is living with us, it's a credit to the team. Your friend brings us lots of joy and caring for her is a privilege. We make every effort to welcome everyone and make them feel part of Falcon House family, so I'm pleased you had a lovely time at the Christmas party. It was a great day for all of us.


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Review from C R (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Falcon House for 2 years. I cannot fault anything. The staff go above and beyond to make sure residents are happy and well cared for. The meals are excellent and ample. Keep doing what you are doing please.

Reply from Aleksandra Lesniewska, Registered Manager at Falcon House

On behalf of the whole team, thank you for writing this review. Our commitment to caring for all the people in the home is both a privilege and a joy for us each and every day. Your Dad provides us with many reasons why we come to work and enjoy the care and support we provide.


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Review from D H (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and empathic care which is hard to find in the care industry. Approachable staff, who keep you informed.
They go the extra mile - highly recommend. It is however, very expensive and I worry about what happens when the money runs out! I appreciate this is a system problem, not theirs. The price
did increase, which I thought was for 3 staff at night, it has now gone back down to 2?

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Review from Ian M (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Falcon House have faultlessly looked after my father for the last 2 years up to his death in November 2024.
I cannot fault their professionalism and would highly recommend them to anyone looking for care for their loved one.

Reply from Aleksandra Lesniewska, Registered Manager at Falcon House

Thank you for your kind words. Your dad was such a big character and gave us much joy during his time with us and all of our staff team enjoyed both his and your family's company during his time here at Falcon House; he will certainly be missed!


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Review from Stephen H (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a 'home from home' atmosphere at Falcon House which is kept clean, tidy and odour-free by the 'always smiling' housekeeping team.
I was a guest at the annual resident's Christmas party which was a great affair with Christmas decorations, a raffle plus a great professional singer! It seemed
to be enjoyed by all.
The cooks managed to produce a tasty meal for over 50 people in an organised procedure where no one was left waiting too long and served at the correct temperature. It was also yummy!
The three-course meal was finished off with tea and a mince pie! Not a great diet day but very tasty! The staff are always friendly and helpful. Many have been there for many years and their experience and knowledge is always reassuring knowing that your loved ones are in safe hands.
The owner attended to greet everyone and in a thank you speech stated that this is the resident's home and that the staff are proud to work in their home, looking after them! Great to know that everyone really cares!

Reply from Aleksandra Lesniewska, Registered Manager at Falcon House

Thank you for your positive feedback, it's always nice to hear that a team effort and care we provide is appreciated. We're glad that you had a nice time at the party, it was a great day for all!


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Review from Katie B (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that my relative is living here. The home is clean and well maintained with good communal areas including a lovely large and bright conservatory, and a large garden. The staff are friendly, kind and caring. There is a good variety of activities on offer and regular social events and outings.
Any issues or concerns I have are always addressed promptly. I feel that my relative and I are listened to and respected. I would be happy to recommend this home to others.

Reply from Aleksandra Lesniewska, Registered Manager at Falcon House

Thank you for your time to review Falcon House, we truly appreciate your continuous support. Your positive review brightens our day and serves as a reminder of why we love what we do.


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Review from Nigel S (Son of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Falcon House for nearly 6 years, in that time they have provided exemplary care to her which without I doubt she would be with us today. She has had falls and needed to attend hospital and no family members available to escort her. Staff members have stayed with her
in their own time to make sure she was not alone. I cannot recommend Falcon House highly enough.

Reply from Suzy Lane, Administrator at Falcon House

We were so glad to hear such positive comments about your mother and the level of care she received at a time when it was essential to her recovery. It is so important that each of our residents knows that there is always a staff member available whenever they are needed. Thank you for your comments, they are very welcome and valued. Kind regards.


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Review from David G (Son of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Falcon House proved an absolute God-send when my mother needed time and space to readjust after 4 weeks in hospital following a fall. They were able to receive Mum within days of my enquiry and the newly refurbished room was spacious and well furnished. The personal care and attention shown to Mum was
exemplary and enabled her to feel safe and reassured as her mobility improved. All of the staff showed great consideration and were always ready to help with whatever Mum needed. The level of support given at Falcon House, and the homely atmosphere of the place, played a huge part in getting Mum to the point where she felt ready to go back home.

Reply from Suzy Lane, Administrator at Falcon House

Thank you so very much for such positive feedback; hearing how we provided the level of care your relative needed helps us to further ensure the care and attention our residents require is provided and is therefore very much appreciated and welcome.


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Review from Simon C (Son of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Falcon House, George Green, Little Hallingbury is a great home. My mum has been there for seven years and always receives high levels of care from all staff.
Lovely staff that seem to have persoanal interest in residents. Accommodation is good and always being improved! More like a hotal than hospital
which is great.
Nice gardens too.

Reply from Noel Griffiths, Proprietor at Falcon House

Thank you so much for your very kind remarks. I will also show your review to all the team.


Kind regards.


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Review from Wendy E (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb place. My mum is very well looked after. The staff and management go above and beyond to make everyone feel very welcome and at home. My mum is so happy here at Falcon House which makes me happy.

Reply from Amy Simons, Administrator at Falcon House

Hi Wendy,
We really do appreciate all feedback, thank you for your review.


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Review from Michael S (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring environment. Flexible in dealing with residents' changing needs.

Reply from Amy Simons, Administrator at Falcon House

Hi Michael,
Thank you for your review, we really do appreciate all feedback.


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Review from Alex M (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone very pleasant and helpful. All staff very capable and efficient.
Cleanliness first class, food excellent. Mum very happy living here.

Reply from Amy Simons, Administrator at Falcon House

Hi Alex,


We really do appreciate all feedback, thank you for your review.


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Review from Annie C (Daughter of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed two weeks respite and was warmly welcomed by the team, who cared for him in a very efficient, caring and encouraging way during his stay. The two weeks respite enabled him to return to his home with a care package in place.


During his two week stay, the staff encouraged him to walk

with a frame, feed himself and generally improve his physical condition.

Reply from Amy Simons, Administrator at Falcon House

Thank you for your review, we really do appreciate all feedback. We are pleased to hear about your positive experience and will share your comments with the home’s manager and all the team.


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Review from Julia S (Daughter of Resident) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past couple of years both my mother and father were residents of Falcon House where they were both treated with not only excellent care from the carers but all staff. The home his warm, friendly and very welcoming not only for residents but visitors too.
Both of my parents were treated with
dignity and respect right up until the time that they passed away. I would highly recommend this home to anyone looking for a
home for their loved ones.


I still happily come to the home to visit and chat to some of the residents that were there at the time of my parents.


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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Falcon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Falcon House is calculated as follows: ( (117 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 131 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Falcon House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Falcon House

What types of Care is Falcon House registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Falcon House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Falcon House have?

There are 25 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Falcon House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Falcon House to the centre of Bishop's Stortford?

2.1 mile(s) as the crow flies, distance by road may be significantly further.