Firstlings

7 The Street, Heybridge, Maldon CM9 4NB
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Top 20 carehome certificate
10 68 Reviews
  • Firstlings, Maldon
Firstlings has been established since 1986 and has an excellent reputation within the area. Firstlings is located in Maldon and is very near to lots of local amenities. The home welcomes elderly people and elderly people with dementia.

Firstlings is beautifully presented throughout and offers residents a clean environment in which to stay. Carers pride themselves on maintaining high standards at Firstlings and always push themselves to do even better.

Has a big focus on activities and you will always see residents happily engaged in some kind of activity. Activities are planned daily and always have a great participation level at the home. Residents also enjoy regular big screen movie nights, where they get to see all time classics.

Firstlings is the top 10 of recommended homes in the region and has reached number 1 on many occasions. The home also achieved a good CQC report on all areas of inspection in 2015.

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Care Provided by Firstlings

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tina Bentley (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Firstlings

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,450
  • (these prices are only a guideline, please contact Firstlings to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Firstlings Reviews (68)

Total of 68, showing 61-68
10

Firstlings has a Review Score of 10 (9.968) out of 10, based on 13 reviews in the last 2 years. Over all time Firstlings has 68 reviews.

Overall Experience

  • 64
  • 3
  • 1
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  • 0

Date Published

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Review from H S (Daughter of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my mother receives at the home.
It is so welcoming and she is very happy.
It feels like home and the staff are always helpful and attentive.
It is a lovely cheerful place and I have recommended the home to many people.

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Review from Susan C (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my father has become frailer over the three years since he arrived he was given a ground floor room in the last couple of weeks. It has been newly decorated with his input with his own pictures and 1940's theme carefully chosen to suit his memory.

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Review from T O (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to review your services, this will enable me to express my gratitude and appreciation to all your staff, for the kind and caring way in which they look after my mother and the way they treat us as a family with reassurance.
Thank you very much.

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Review from David K (Son of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting Mum into a care home was a hugely tough decision - very emotional.


Three years later she has 'passed on'.


Throughout I saw good and often great care and excellent attitudes.


I saw professional courtesy and patience and professionalism, best of all in a busy life where things have

to be done that this was more than a job, that for many this was life service, real dedication and personal care of the high order.


Several said and meant 'it is a pleasure' or at the end 'it is an honour' to help her through.


So expect strong leadership, a good bunch of people, a lot of care, supported by solid training, kindness and warmth.


Lastly, I was so impressed by their handling of Mum's last days (and their genuine warmth to us). They applied grace and dignity as I would wish and hope and did her and themselves proud.


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Review from Colin P (Son of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my father has been treated very well. Unfortunately, he has had many falls while in the care home, however, I know his condition has contributed heavily to this and perhaps the only way to have prevented this would have been 1 to 1 supervision 24/7, which obviously couldn't happen, it is something
to consider for future residents though.

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Review from Kevan H (Son of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for three years, he is a double amputee and needs a lot of assistance due to his lack of mobility and age (83). He is settled and happy in his environment and the staff are always pleasant, helpful and caring. We have got to know several staff and think it is great that
we can take our small dog into the home, she creates a lot of attention amongst residents. The staff have responded quickly when my father has been unwell due to his diabetes and accompanied him to the hospital- very reassuring as I live 4 hours away.

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Review from Daphne B (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live in Spain I have peace of mind leaving her here. The staff are extremely good and kind to all here.

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Review from Jennie W (Partner of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been here at the home for 19 months. The care is of a very high standard and I am very pleased that my partner who is suffering from Parkinsons and dementia is here. He is currently very poorly and the home has offered to give him end of life care rather than to be sent to the hospital
or a nursing home which I know would cause him far more distress. I am extremely grateful for this.

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Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Firstlings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Firstlings is calculated as follows: ( (149 Excellents x 5) + (5 Goods x 4) ) ÷ 154 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Firstlings is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

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Tina Bentley

Job Title: Care Home Manager

Joined: 1999

My name is Tina, I have worked at Firstlings since 1999, progressing from the role of Junior Carer to Registered Manager in 2009. I'm extremely passionate and caring and have adapted to the many changes that have been introduced within the care sector. My ethos is to be the voice for my residents whilst accommodating their individual needs.


We have been awarded several accolades over the years and continue to receive some great testimonials from the families of our residents, not least of which was to be accredited with an "Outstanding" rating by the CQC, which is indeed a testament to the sheer dedication of every valued member of my team.


Of worthy mention, is the fact that I also worked alongside the parliamentary review for care homes, to give some real insight into our world and the many challenges that we continue to face, both operationally and commercially, in our assertive effort to deliver the very best level of care within our community.


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Kerry Taylor

Job Title: Deputy Manager

Joined: 2009

I have worked at Firstlings since I was 20 years old. I joined as a Care Assistant, then moved on to Senior, where I worked night shifts for 15 years before taking up the role of Deputy Manager in 2009.


Firstlings is more than your place of work, it is also like being at home.


I enjoy all aspects of my job and find my role very rewarding, one aspect being the end of life care. To support our residents and their families whilst ensuring everything is in place such as Farleigh Hospice, anticipatory medication and to ensure their passing is pain-free and dignified. I feel the last part of the care you can finally give is a great honour.