Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
Submit a Review
9.8 136 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.

Show Frank Foster House on the Map

Care Provided by Frank Foster House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicolas Kee Mew (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Frank Foster House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Frank Foster House Reviews (136)

Total of 136, showing 1-20
9.8

Frank Foster House has a Review Score of 9.8 (9.768) out of 10, based on 43 reviews in the last 2 years. Over all time Frank Foster House has 136 reviews.

Overall Experience

  • 115
  • 19
  • 1
  • 0
  • 1

Date Published

136
11
22
43
93

Review from B L (Cousin of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Frank Foster House provides outstanding care with a warm and welcoming atmosphere. The staff are kind, attentive, and always go the extra mile for residents. The facilities are clean, well-maintained, and offer engaging activities. Most importantly, residents are treated with dignity and respect, giving
families peace of mind. Highly recommended!

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you so much for the review. I will share with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found Frank Foster a very nice care home for my mother. All the staff are very helpful and friendly and my mother has done lots of activities. The home is always clean and tidy. Most importantly my mother is enjoying it.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you so much for the review. I will share this with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda N (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Frank Foster House for over a year. She was reluctant to move from her flat, but needed more care than we could provide. She has settled in well and seems happier than we have seen her in years. Her physical health has also improved. The staff are friendly and cheerful; we are
always made welcome on our visits. There are lots of activities for the residents, from art and crafts to fitness classes. The staff also take groups on outings, for meals, to museums and to the zoo! Birthdays are celebrated by staff and other residents, and there is always an excuse for a party, be it for Christmas or Chinese New Year, for the Olympics or football. The home is well decorated and always smells fresh. The grounds are also well cared for and those resident who wish are encouraged to help with care of the garden. We could not have found a better home for my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary S (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Frank Foster House for over a year now and has settled in so much better than I had dared to hope. Despite some initial confusion of "I might go back to my flat soon" she has really settled in and has thrived under the excellent care provided by the wonderful staff. It been really reassuring
recently seeing mum appearing in the social media posts going out and about on trips, most recently to the zoo where she appeared to be having the best time, it was just lovely to see the smile on her face. I've always found the home itself to be spotlessly clean, bright and welcoming and the staff are the best, always friendly to visitors and their care for the residents is beyond doubt. I consider us very lucky that mum has found a place in such a great home and really can't thank the staff enough.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

We appreciate your review and your family's experience of our home. I will share this with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Mother-in-law of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can not praise Frank Foster care home and team enough. My mother in law has settled so well. In fact well beyond our expectations, she has had a totally new lease of life, she has enjoyed outings, keep fit, games and really enjoyed all of the lovely meals too, her room is always immaculate, the
home smells so lovely and fresh no matter what time we visit. Highly recommend this lovely care home. We can not thank you enough.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you so much we are glad to hear your feedback and will share with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret O (Cousin of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in the Theydon Bois home for a few weeks. Her general wellbeing has improved enormously. She is much more mobile. It has taken a while for her to settle and she is now joining in with the activities she can. It is so good to see the improvement.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the feedback about our home we are glad to hear.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Regular Volunteer) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit with my therapy dog each month, the residents love to have a stroke and talk about the dog. The home is always extremely clean and staff are very attentive with the residents, it's a lovely place to visit.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your visit. We love the visits with Daisy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in to Frank Foster far better than we expected, she is well looked after and very much enjoys the activities. I can not speak highly enough of the staff who are always helpful and caring, the general feeling is always happy and positive. We are so pleased that we chose Frank Foster and
mum now thinks of it as home, she was very anti going and the change has been remarkable which is all down to the staff. Thank you.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your lovely comments. I will share your feedback with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger D (Son of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very well maintained garden, and beautifully decorated corridors and rooms. Very nice 'Cafe' with cakes/biscuits and tea/coffee facilities. Wonderful staff in all departments. Although I have one small criticism in that my mother often appears dressed in someone elses blouse/cardigan after
being labelled, maybe a room number would help?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Son of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can not express how happy we are with the all round care my mother is getting. It only took a couple of days for her to settle in. This is down to the great and outstanding care she is receiving. We honestly haven't seen my mum so happy in a very long time. She is always smiling, and saying how happy
she is , how much she is loving the food too and the many activities they provide to keep her very stimulated. This is all thanks to the manager and his amazing and hard working team .

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you so much for the review. I will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are polite, friendly, informative and approachable. The care home is well-maintained, exceptionally clean and always smells clean. I mentioned a GP and Chiropodist visit for my mother and these were both facilities by the following day. The staff spend time talking to the residents as
well as providing care and support in a clean and safe environment. Very impressed!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C K (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Frank Foster House for five years now. My mum has settled very well and the staff are helpful and friendly. The home is clean and welcoming, so pleased I chose Frank Foster House .

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the feedback. I will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S V (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every week I visit, the home looks and smells clean. All the staff are happy, helpful and seem to enjoy working in the home. Everyone seems very well looked after. The food seems to be nutritious and the facilities are great. The activities are stimulating and different each day. So all the residents
get to be involved. Other activities such as days out and summer fetes are so good and involve families as well. The gardens are cafe are lovely to have for residents and visitors. I can't compliment this care home enough. I am very happy with everything.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the feedback, I will share with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Niece of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is so well looked after by the amazing team at Frank Foster House. She is always well dressed and everywhere is well kept. Focus on stimulation is excellent. Her recent 100th Birthday Celebration were arranged by staff with friends and family all welcome.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you do much for the review. I will share it with my team. it was a pleasure to celebrate auntie's 100th birthday


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Great-Nephew of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management arranged a birthday party for my great aun which included food and entertainment. The event was very enjoyable and very nice to her.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your review. We were happy to host your nan's 100th birthday and thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Nephew of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Frank Foster, my aunt seems very settled here. Management is excellent and staff are great.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your very positive review, we appreciate your views. I will share it with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angus H (Son-in-law of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Frank Foster Care and support for my mother-in-law to be outstanding. She has only recently gone in and we had a few concerns with the care report, but there is no problem. The new manager seems to have the home running really well with staff motivated and caring. Well done.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your review. I am glad to hear your feedback, and I will share it with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Granddaughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Frank Foster have been incredible in caring for my grandmother since she moved there in December 2023. She really enjoys living here, as she has found herself great friends, and is treated so kindly and with dignity by the staff. I have no complaints, the staff are always ensuring my grandmother
receives the care that she needs, and I feel very reassured that she is in a place that will accommodate and look after her as she is rather vulnerable in her older age.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your kind words. It's lovely to see you when you visit and also for joining the events. I will share this feedback with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah C (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to the home in January following a fall for respite care. However, my father decided that he would stay as he could see that he was better off in the Home. I can't thank you enough for looking after dad and caring for me too. I have always been impressed not just by the cleanliness but
also the attention to detail to decorating on high days and holidays like for example Easter. Plus this year the whole Home has been redecorated tastefully. The staff are all friendly and very caring. I found that the carers would always answer any of my queries and deal with any concerns I would have plus give me advice. Whatever time of day they are always available to have a chat. Dad really enjoyed the food and appreciated the care that he received. The staff are very innovative in trying to stimulate the residents and offer many activities. There is a lovely 'cafe' on the ground floor for both residents and visitors alike which is very welcoming.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the kind words I will share this with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N A (Sister of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't express my gratitude to all the staff at Theydon Bois and the lovely manager who runs the home. My brother has only been terhe a couple of months and he is so much more settled from a amoth ago. I can only say thank you and God less you all the home is just so lovely nd clean. We as a
family count has a bad work. My brother wouldn't have survived without them.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the lovely compliments I will share with the team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Frank Foster House is calculated as follows: ( (418 Excellents x 5) + (61 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 505 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 07 Apr 2025

Residential/Dementia


Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager

Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.


Ade

Ade

Job Title: Deputy Manager

Joined: 2024

Hi my name is Ade
i worked in both nursing and residential homes across the health and care sectors in the UK.
He started his career in health and care sector as a Care Assistant in the dementia unit of a nursing home and has worked through the ranks across several care homes including HC-One, Runwood and Sanders Senior Living Homes.


He currently works as the Deputy Manager at Frank Foster House supporting the residents to live their best lives in old age and the staff to ensure quality and kind care is being given to the residents in our care. He has good experience working with and managing people and has his level 5 Diploma in Health and Social Care Management and alongside other professional degrees in Engineering and Quality, Health, and Safety.


Manel

Manel

Job Title: Lifestyle Coordinator

Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.


Dilip

Dilip

Job Title: Lifestyle Coordinator

Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House


Rasa

Rasa

Job Title: Care team leader

Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.


Jonas

Jonas

Job Title: Cleaner

Joined: 2007

My name is Jonas and I am happy to be part of the team at Frank Foster House.


I was the previous maintenance man but after retirement, I decided to come back as a cleaner.


Frank Foster House is a fantastic home and we are like a big family.


My wife used to work here at Frank Foster. Please come and visit us for a cup of tea.


Misbah

Misbah

Job Title: Dementia champion

Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.


Loreta

Loreta

Job Title: Head of Housekeeper

Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.


Frequently Asked Questions about Frank Foster House

What types of Care is Frank Foster House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Frank Foster House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Frank Foster House have?

There are 80 Single Rooms.

What are the Facilities & Services at Frank Foster House?

Own Furniture if required, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café & Residents Kitchenette are some of the Facilities & Services.

How far is Frank Foster House to the centre of Epping?

2.0 mile(s) as the crow flies, distance by road may be significantly further.