Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Frank Foster House has a Review Score of 9.8 (9.763) out of 10, based on 42 reviews in the last 2 years. Over all time Frank Foster House has 135 reviews.
Review from D H (Daughter of Resident) published on 10 March 2025
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you so much for the review. I will share this with my team.
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Review from Linda N (Daughter of Resident) published on 27 February 2025
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Review from Gary S (Son of Resident) published on 25 February 2025
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
We appreciate your review and your family's experience of our home. I will share this with my team.
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Review from J B (Mother-in-law of Resident) published on 20 February 2025
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you so much we are glad to hear your feedback and will share with my team.
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Review from Margaret O (Cousin of Resident) published on 10 February 2025
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for the feedback about our home we are glad to hear.
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Review from Christine B (Regular Volunteer) published on 27 January 2025
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for your visit. We love the visits with Daisy.
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Review from Susan H (Daughter of Resident) published on 27 January 2025
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for your lovely comments. I will share your feedback with my team.
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Review from Roger D (Son of Resident) published on 20 December 2024
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Review from Stephen B (Son of Resident) published on 9 December 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you so much for the review. I will share this with the team.
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Review from J P (Daughter of Resident) published on 18 November 2024
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Review from C K (Daughter of Resident) published on 25 October 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for the feedback. I will share this with the team.
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Review from S V (Daughter of Resident) published on 25 September 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for the feedback, I will share with my team.
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Review from K S (Niece of Resident) published on 13 September 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you do much for the review. I will share it with my team. it was a pleasure to celebrate auntie's 100th birthday
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Review from J S (Great-Nephew of Resident) published on 13 September 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for your review. We were happy to host your nan's 100th birthday and thank you.
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Review from P S (Nephew of Resident) published on 13 September 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for your very positive review, we appreciate your views. I will share it with my team.
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Review from Angus H (Son-in-law of Resident) published on 30 August 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for your review. I am glad to hear your feedback, and I will share it with my team.
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Review from P R (Granddaughter of Resident) published on 28 August 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for your kind words. It's lovely to see you when you visit and also for joining the events. I will share this feedback with my team.
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Review from Deborah C (Daughter of Resident) published on 22 August 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for the kind words I will share this with my team.
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Review from N A (Sister of Resident) published on 16 July 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for the lovely compliments I will share with the team
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Review from M S (Friend of Resident) published on 8 July 2024
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Reply from Nicolas Kee Mew, Home Manager at Frank Foster House
Thank you for your review. I will pass it on to my team.
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The Review Score of 9.8 (9.763) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.763 for Frank Foster House is calculated as follows: ( (406 Excellents x 5) + (61 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 493 Ratings = 4.763
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Apr 2023
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Job Title: Home Manager
Joined: 2024
I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.
In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.
I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.
Job Title: Deputy Manager
Joined: 2024
Hi my name is Ade
i worked in both nursing and residential homes across the health and care sectors in the UK.
He started his career in health and care sector as a Care Assistant in the dementia unit of a nursing home and has worked through the ranks across several care homes including HC-One, Runwood and Sanders Senior Living Homes.
He currently works as the Deputy Manager at Frank Foster House supporting the residents to live their best lives in old age and the staff to ensure quality and kind care is being given to the residents in our care. He has good experience working with and managing people and has his level 5 Diploma in Health and Social Care Management and alongside other professional degrees in Engineering and Quality, Health, and Safety.
Job Title: Lifestyle Coordinator
Joined: 2024
Hi welcome to Frank Foster House
I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.
As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.
Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.
Job Title: Lifestyle Coordinator
Joined: 2024
I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.
I am a nutrition champion at Frank Foster House
Job Title: Care team leader
Joined: 2004
Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.
Job Title: Cleaner
Joined: 2007
My name is Jonas and I am happy to be part of the team at Frank Foster House.
I was the previous maintenance man but after retirement, I decided to come back as a cleaner.
Frank Foster House is a fantastic home and we are like a big family.
My wife used to work here at Frank Foster. Please come and visit us for a cup of tea.
Job Title: Dementia champion
Joined: 2022
My name is Misbah and I am the dementia Champion at Frank Foster House.
I love my job at Frank Foster House.
Job Title: Head of Housekeeper
Joined: 2009
Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.
Job Title: Head of Housekeeper
Joined: 2009
Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.