Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
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9.8 136 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.

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Care Provided by Frank Foster House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicolas Kee Mew (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Frank Foster House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Frank Foster House Reviews (136)

Total of 136, showing 21-40
9.8

Frank Foster House has a Review Score of 9.8 (9.768) out of 10, based on 43 reviews in the last 2 years. Over all time Frank Foster House has 136 reviews.

Overall Experience

  • 115
  • 19
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Date Published

136
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Review from M S (Friend of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff kind and considerate. The home is very clean and tidy. Excellent balanced meals. Medical care when needed, is readily available. Overall ideal home.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your review. I will pass it on to my team.


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Review from J H (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The biggest thank you to all the staff who have looked after our mum for the last 2 years. You were all so professional, and caring to her throughout. Her care was 1st class, her room was always beautifully clean and lovely meals prepared. She was very happy with you and felt very blessed. Kindest regards.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your lovely compliment of the staff.


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Review from K H (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My only dissatisfaction is the cost of care.

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Review from John W (Son of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always so clean and tidy and the staff couldn't do enough for you and any problems are sorted straight away. Excellent. We are really happy to leave Mum in your care.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

We really appreciate your lovely review, thank you so much!


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Review from Stephen H (Son of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a year at Frank Foster House after a fall. In the year she spent there the staff were amazing. The level of care that she received was excellent. All the staff were friendly and attentive to anybody seeking this type of help for a relative.
Thanks to all at Frank Foster House for all
your super service with my mother.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your feedback. I will share with my team.


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Review from L S (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident for a relatively short period but most staff are doing their best to help her settle during this difficult time. Moving a loved one into a care home is not an easy decision but we feel Mum is safe and well cared for in Frank Foster. There are certainly improvements to be
made with regard to how best to help residents fill their time but things are certainly improving under new management. Communication between relatives and management is being more actively encouraged and we feel any concerns we have are being acknowledged and acted upon. With thanks.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your feedback. I will share with my team.


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Review from A K (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently moved Mum into Frank Foster as her old care home was sadly forced to close. We cannot praise the manager and all the staff enough for how they have handled this difficult transition. Their wonderful support and genuine care has been outstanding and Mum is now happily enjoying her new residence.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

We really appreciate your lovely review, thank you so much. We love having Mum here with us and are so glad she is happy.


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Review from Paul B (Son of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family now has two residents in your care, my mother since December 2023 and my mother-in-law since 2020. We have been able to see, first-hand, the progress and detrimental changes in their respective care provision during the periods and are pleased to say that following a recent, relative's/management
meeting, positive changes are afoot. We trust that Runwood Homes will honour their commitments and responsibilities accordingly to keep everyone happy!

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for taking the time to leave us a review.


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Review from Bernice H (Wife of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are welcoming. The doctor sees my husband promptly when needed. The ancillary staff are friendly and efficient. My husband's care is very good although his constant itching and scratching are proving a constant challenge. If I have a concern the senior carer will always ring me back. I am
promptly informed of any serious changes in my husband's health or medication. The carers vary from day to day or week. Perhaps inevitable.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for taking the time to leave a review focusing on your relative's experience. We really appreciate your lovely review, thank you so much!


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Review from Barry J (Husband of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife took a while to get settled, she is a lot better now and she is well looked after.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for the feedback. We are glad that your wife is settling well. I will share the feedback with our team.


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Review from Dawn R (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Frank Foster since December 2023. When I first visited the home I was very nervous, It was a big thing admitting that I could no longer support Mum.
First impressions: Security is good with key pads to get in and someone to greet you in person not just buzzed in. Plenty of staff
going about their work.
Smell of the place: I can report that it had a totally neutral smell, no urine or boiled cabbage etc
Decor: It was welcoming and felt warm and homely. Spotlessly clean and the decorations were going up for Xmas and they were beautiful, especially the tree.
Staff: I was shown around by a lovely senior carer who had been working there for over 10 years. Was greeted by staff whilst going around. Met some of the residents who were enjoying an afternoon activity and everyone said hi. Looked at a room for Mum and it had a lovely view of the Village Green. The manager was wonderful and took time to go through everything, Mum is very happy there it's a caring place.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for your lovely review.
Mum has settled very well and made friends.


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Review from Bridget C (Niece of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt passed away a few days ago, after spending five years in Frank Foster House. She received very good care there and I was especially impressed with the staff when looked after her. She was always clean, warm and given plenty of liquids to drink, especially cups of tea which she loved. Also, if
she needed medical attention they doctor or paramedics were called without delay.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you Bridget for your lovely review.
Your aunt was with us for a long time, we miss her very much.


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Review from Roger L (Nephew of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie went into Frank Foster at the start of Covid. Obviously, it wasn't how we hoped her entering Frank Foster would be but she understood why we couldn't visit her at first. She was 104 last week and the staff at Frank Foster went above and beyond what we expected of them. They arranged a singer
to entertain all the residents, each of them had either a bow tie on or a flower in their hair. Staff joined in with dancing with residents. My auntie said it was the best birthday she had had since she arrived at Frank Foster. The staff and management made her feel very special. We thank them for this kindness.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you Roger for the lovely review.
Your aunt is such a special lady, everyone enjoyed celebrating her birthday with her. We all had an amazing time.


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Review from P H (Niece of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty recently passed away.


She moved in Frank Foster House in 2020. At this time we were not able to see the home before she was admitted due to Covid.


I didn't visit that often but I was informed of her health and wellbeing regularly and if she see a doctor.
The home was always clean with

a lovely welcome feeling.
Staff always smiling and polite.
Manager would always be happy to see me if I ever needed to discuss anything.


Meals looked nice my aunt never complained.
Lots of laughter and activities happening around the home
Would definitely recommend it.


Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for your lovely review.


Aunty settled in so well during Covid time which is such a credit to all the staff who cared for her and made her feel safe.


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Review from Paul L (Son of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum of 94 was admitted to Frank Foster House. The staff were so nice and friendly, helpful and caring. The home itself was very nice, very clean and the rooms were immaculate. I had no concerns about my mum's care at all. I would highly recommend this home.

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Review from Elsie A (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Frank Foster House for many years and received great care. The staff are excellent and committed to caring for the residents. They are hardworking and always ready to assist. They were fabulous with keeping me updated on my mother’s progress, appointments and dealings with other professionals.
The home is very clean, nicely decorated and free from hazards.
It has been an amazing journey with my mother in the home and being provided with the care she needed at such a high standard.
The manager of the home is warm, empathetic and available to listen to suggestions and works with you to ensure that the resident is happy, safe and well cared for.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you, Elsie, for our lovely review.
We have very fond memories of Mum, especially her dancing.
We will miss you all very much.


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Review from Deborah S (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was here for six months. The manager and her team were absolutely lovely, very approachable, if ever we were worried about anything they always tried to sort it out for us. The home always smelt fresh and was kept very clean. All of the staff were very caring with my mum and although she wanted
to still be in her own home, she was very fond of so many of them. Mum was a proud woman and would never have let anyone see her while she was getting washed but she needed help with that every day and her main carer, a very special young man, washed her, we could not believe Mum was so at ease with him. There were so many there that were lovely to our mum, often staying after their shifts had finished to look after her. Another carer, I will always thank you for looking after Mum like you did on her last day alive, even though we didn’t know that.
To the manager and your wonderful team, thank you, every single one of you who looked after our mum.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for the lovely review, Deborah.
We all have fond memories of Mum and her beautiful smile.
Thank you for the beautiful flowers which were brought in.


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Review from John K (Wife of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Frank Foster House necessitated by advancing dementia since August 2023. She has received exemplary care for her physical, emotional and medical needs. Visitors are welcomed at any time. A particular facility is the café where my wife can entertain informally visitors
and family. The home is staffed by imaginative carers who exude confidence and friendship on every occasion. It appears that the home gives careful essential attention to the smallest details throughout, exhibited not least by the well-kept garden, the first thing seen by any visitor.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for your lovely review.
It is a pleasure to care for your wife.
To see you both daily in the café/ lounge area relaxing and reading your papers and to hear you say.
"It's like Home from Home."


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Review from Katrina M (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Frank Foster House, the professional, caring, smiling staff provide the residents with respect and dignity they deserve.
Frank Foster house is very clean, well maintained, and has a warm and welcoming atmosphere.
My mum was diagnosed with Alzheimer’s four years ago, we fought long
and hard to look after her ourselves as we didn’t want her to be in a cold and clinical care home environment. Frank Foster House is anything but cold and clinical, it truly is “the best of the best” with exceptional daily activities and weekly outings.
We feel very lucky that my mum will have an amazing time in her latter years at Frank Foster House.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you Katrina for your lovely review, Mum has settled in so well, enjoying all the activities and trips.


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Review from Alex S (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we unfortunately had to make the very hard decision for my dad to go into a care home, he was diagnosed with Alzheimer’s four years ago but now needed professional care. This was a very upsetting time for all of us but the manager at Frank Foster House Care Home and her amazing team made
this transition for my dad far less stressful and put us all at ease. The home, itself, is wonderful with lovely bedrooms, a restaurant, cafe, lounges, activity rooms, hairdressers, chiropodist, gardens and courtyard. The whole team are just fabulous and it’s very obvious they are passionate in their roles. My dad has settled in so well, taking part in daily activities, even having a dance! He’s made new friends and been on some brilliant trips out. I cannot praise everyone at the home enough for all they do for my dad and am so very grateful for their care and compassion. Thank you.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you, Alex, for the lovely review.
Thank you, as a family, for understanding and giving Dad the time he needs to settle into his new home.


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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Frank Foster House is calculated as follows: ( (418 Excellents x 5) + (61 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 505 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 07 Apr 2025

Residential/Dementia


Awards / Recognitions (10)

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Meet the Team (8)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager

Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.


Ade

Ade

Job Title: Deputy Manager

Joined: 2024

Hi my name is Ade
i worked in both nursing and residential homes across the health and care sectors in the UK.
He started his career in health and care sector as a Care Assistant in the dementia unit of a nursing home and has worked through the ranks across several care homes including HC-One, Runwood and Sanders Senior Living Homes.


He currently works as the Deputy Manager at Frank Foster House supporting the residents to live their best lives in old age and the staff to ensure quality and kind care is being given to the residents in our care. He has good experience working with and managing people and has his level 5 Diploma in Health and Social Care Management and alongside other professional degrees in Engineering and Quality, Health, and Safety.


Manel

Manel

Job Title: Lifestyle Coordinator

Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.


Dilip

Dilip

Job Title: Lifestyle Coordinator

Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House


Rasa

Rasa

Job Title: Care team leader

Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.


Jonas

Jonas

Job Title: Cleaner

Joined: 2007

My name is Jonas and I am happy to be part of the team at Frank Foster House.


I was the previous maintenance man but after retirement, I decided to come back as a cleaner.


Frank Foster House is a fantastic home and we are like a big family.


My wife used to work here at Frank Foster. Please come and visit us for a cup of tea.


Misbah

Misbah

Job Title: Dementia champion

Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.


Loreta

Loreta

Job Title: Head of Housekeeper

Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.