Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
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9.8 136 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.

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Care Provided by Frank Foster House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicolas Kee Mew (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Frank Foster House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Frank Foster House Reviews (136)

Total of 136, showing 41-60
9.8

Frank Foster House has a Review Score of 9.8 (9.768) out of 10, based on 43 reviews in the last 2 years. Over all time Frank Foster House has 136 reviews.

Overall Experience

  • 115
  • 19
  • 1
  • 0
  • 1

Date Published

136
12
23
43
93

Review from C C (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is at Frank Foster House Care Home for respite care. His care is excellent and the staff ensure his needs are met. Very pleased there is easy access to community nurses. The home always looks and smells clean. Very impressed.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for your lovely review.
It was so nice to see you and Dad again.


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Review from L N (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care Mum has received has been excellent. The staff are very friendly and make you welcome. Food sometimes could be better and a choice is always given. Definitely can't fault the cleanliness. Various entertainment and activities are available for residents. The outside is appealing with lovely
plants and a lovely area to sit.

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Review from Alison W (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to highlight to anyone seeking the perfect care home for their loved one, that their first consideration be Frank Foster House. It has an outstanding level of care, coupled with compassion and understanding, especially for those with Alzheimer’s/Dementia. They have an excellent daily programme
of stimulating activities, which are often enjoyed sat in the beautiful garden. Regular trips out, gives the residents the feel-good factor and keep them in touch with the life they previously enjoyed, before needing to be cared for. The well-respected Manager has a carefully selected and hardworking team. It is evident to all they are happy in their roles and delivering a high standard of care is their priority. My mum is so happy here now, after transferring from another home. Thank you Frank Foster House for keeping her safe, but more importantly making each day something for her to smile about again.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you, Alison, for the lovely review.
Mum has settled in so well and made lots of friends.


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Review from K H (Niece of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I've not visited yet, I just wanted to say thank you for all you do for my aunt, she seems so settled, happy and very well looked after which makes me happy.


Thank you so much


Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for taking the time to share your feedback. We're happy that your aunt has settled well in her new home. We will share your comments with the wider team.


Kind regards,


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Review from Paul P (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to commend the excellent care provided by Frank Foster House to our much-loved mother, who sadly passed away on 26 January 2023. She was a resident at Frank Foster House from May 2021.
Right from the start we were pleased to see Mum take part in the daily activities and begin to make
close friendships with other residents. Above all, we were pleased with the quality of care from the care assistants and team leaders, and the close attention from the manager and deputy.
In particular, we would like to highlight the quite outstanding care and attention which Mum received in the last 4 months of her life. She was deemed to be in need of End of Life Care, and the close liaison with the primary care team and district nursing services together with the love and affection shown by the staff meant that Mum's needs were met every inch of the way as her physical and mental health deteriorated. Mum herself recognised her excellent care and frequently thanked the staff.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for taking the time to give us your kind feedback. We work hard to provide outstanding care and take our relationships with the residents quite seriously. We're happy to hear that you're happy with the care your mother received. I will pass your kind words on to the wider team.


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Review from Karen G (Daughter of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to write and say how wonderful myself and my family think Frank Foster is. My mother who sadly passed away on Friday 28 October was in Frank Foster for the past 6 years. The home manager and all her staff there have been absolutely amazing caring and looking after my mum right up until
the end. All the staff were always so kind, thoughtful and caring towards my mum and we are eternally grateful. We have no hesitation whatsoever in recommending Frank Foster as a care home to anyone.

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Review from P C (Son of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank everyone for the love and care given to my mother during her time at Frank Foster House through such a difficult few years. The home is well run and spotlessly clean. All the staff are friendly and accommodating. Thank you for taking care of my mum, grandmother
and great-grandmother, well recommended.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you P C for your wonderful review. We are so pleased to hear your thoughts on our fabulous team and really appreciate all of your feedback on the home! We hope you have a lovely day!


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Review from Hazel R (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been in care at Frank Foster for 18 months. It has been a challenging time for all care homes and their residents. I can only praise and thank the staff at Frank Foster for the amazing job they have done and continue to do. The family can feel confident that Dad is well looked after and
genuinely cared for by the excellent staff.

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Review from R S (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Frank Foster House for almost 2 years, she moved in during the pandemic and I really appreciate the support the management and staff gave to us all to help her to settle in as she has dementia, during lockdown the home enabled window/pod visits, telephone and videophone contact. Amazing
in such difficult times. I can now visit freely, she has a lovely room with access to a garden and we go out when she's happy too. I am kept fully informed of her health and whenever she has had a 'worry' the home work with us to quickly resolve. Staff are always so kind and caring, we feel very satisfied she is receiving excellent care.

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Review from D G (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to gain access at times. Having to wait outside for long periods.
We are informed many activities cancelled, which my family look forwards to ie bingo, nail painting, bowls. Clothing disappears/not returned.
Bathroom constantly smells and not clean. Fresh fruit not regularly available
we take as not offered daily. Due to weak teeth food options not available.

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Review from Susan N (Niece of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is in Frank Foster House. She is very happy here and well looked after. Staff are excellent. She feels very safe here, all her needs are met. She enjoys the activities, talking to other residents, and her clothes are always washed and ironed nicely. She enjoys the food and has put on weight
since she has been here. My aunt was in through lockdown, and we were updated with all guidelines.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you, Susan, for your lovely comment; it is very much appreciated.


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Review from M R (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very helpful and friendly.
My mum, who has dementia, always seems well looked after and happy.
Her needs are always met, and the home adapts things according to her capabilities and for her safety.
I am always kept updated.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for your lovely review. We appreciate you taking the time. It is a pleasure to care for your mother.


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Review from Susan C (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are more than satisfied with the care our Mother is receiving at Frank Foster House. The staff do an amazing job making it a happy, restful place for the residents. Nothing is ever too much trouble and if there are any issues they are dealt with in a professional, helpful way.


The home is scrupulously

clean and of a very high standard. Daily activities are arranged encouraging the residents to take part and socialise - although my Mum doesn’t participate she never feels lonely as the carers/staff are always popping in.


We are happy in the knowledge our Mum is being cared for 24/7 in a safe environment.


Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you so much for your review Susan, mum remains happy and settled since moving rooms.


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Review from G R (Son of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Frank Foster house since September 2021. The care is broadly very attentive and the staff provide timely communication for any new issues whether urgent or more general etc
I found the home to be flexible for resident visits whilst remaining compliant to government
guidelines (e.g: Covid) and also when taking my mother out of the home for scheduled visits to family.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for your kind review. It is a pleasure to care for your Mother and have you as part of our Frank Foster family.


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Review from Martin C (Son of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother has been a resident of Frank Foster House at Theydon Bois for around 7 months now.
My sister and I can not fault the care and attention that our Mother has received and we are very thankful that this home was found for Mum.
She has a lovely room with lots of attention. Hair Dresser, manicures
and plenty of conversation.
We even are able to take Mum over the Green at Theydon to The Queen Victoria Pub most Sundays for Lunch. The food in the home is great Mum is pleased with the level of quality and afternoon teas with cakes are a nice touch.
All in all my sister and I would say an excellent care home.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you so much Martin for the lovely review. It is a pleasure to care for your Mother.


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Review from M S (Son of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is content with the home (she does have dementia so as you understand it's difficult to pin down my mum's true feelings).
My mum moved into the home during Covid and I have only had pod visits with my mum, therefore my knowledge is limited.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for the review, it's lovely to have you visiting back in the home.


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Review from C J (Daughter of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here she feels safe and is content. It's very clean, the staff and managers are nice. I am very pleased I chose Frank Foster house for my mum's care. Also, I would recommend this care home to anybody.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you, it’s so nice to see mum coming on an outing now.


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Review from Jean C (Daughter of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Frank Foster for 4 years. My sister and I cannot thank you enough. The care you have shown our mum is second to none.
In the last 2 years with Covid, the home put the residents first even though at the start of the pandemic we couldn't go to see mum we were able to have face time and
we knew she was safe and being cared for. It was hard for everyone but they came through it. We cannot thank the carers and staff enough.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you Jean for your lovely review. Thank you for your support and understanding in the past 2 years.


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Review from Robert I (Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff from my heart at the home for the care for my father who passed away at the home on the 26th December 2018 and the further care of my mother who passed away on 13th July 2021. Although they both reached a grand age of 97 and we're married for over 73 years it has been a
great loss and a very large hole has been left in my life. Their kindness and care at the home will never be forgotten, my thanks and love go to you all.

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Review from Joe C (Grandson of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been here for a month now and has received brilliant care from the attentive staff and has thoroughly enjoyed her stay. It’s extremely clean and the meals have been great too. I would highly recommend the home.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Frank Foster House is calculated as follows: ( (418 Excellents x 5) + (61 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 505 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 07 Apr 2025

Residential/Dementia


Awards / Recognitions (10)

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Meet the Team (8)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager

Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.


Ade

Ade

Job Title: Deputy Manager

Joined: 2024

Hi my name is Ade
i worked in both nursing and residential homes across the health and care sectors in the UK.
He started his career in health and care sector as a Care Assistant in the dementia unit of a nursing home and has worked through the ranks across several care homes including HC-One, Runwood and Sanders Senior Living Homes.


He currently works as the Deputy Manager at Frank Foster House supporting the residents to live their best lives in old age and the staff to ensure quality and kind care is being given to the residents in our care. He has good experience working with and managing people and has his level 5 Diploma in Health and Social Care Management and alongside other professional degrees in Engineering and Quality, Health, and Safety.


Manel

Manel

Job Title: Lifestyle Coordinator

Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.


Dilip

Dilip

Job Title: Lifestyle Coordinator

Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House


Rasa

Rasa

Job Title: Care team leader

Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.


Jonas

Jonas

Job Title: Cleaner

Joined: 2007

My name is Jonas and I am happy to be part of the team at Frank Foster House.


I was the previous maintenance man but after retirement, I decided to come back as a cleaner.


Frank Foster House is a fantastic home and we are like a big family.


My wife used to work here at Frank Foster. Please come and visit us for a cup of tea.


Misbah

Misbah

Job Title: Dementia champion

Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.


Loreta

Loreta

Job Title: Head of Housekeeper

Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.