Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
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9.8 136 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.

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Care Provided by Frank Foster House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicolas Kee Mew (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Frank Foster House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Frank Foster House Reviews (136)

Total of 136, showing 61-80
9.8

Frank Foster House has a Review Score of 9.8 (9.768) out of 10, based on 43 reviews in the last 2 years. Over all time Frank Foster House has 136 reviews.

Overall Experience

  • 115
  • 19
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Date Published

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Review from Carol P (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was very unhappy there and when lockdown happened he was very lonely, this caused him to stop eating and drinking. Window visits were very difficult as he was a bit deaf. I had had both of my vaccines and had he had his, but they still didn't allow me in to see him.
I was not called when he
became ill and was having end of life care. I came to see him to say goodbye. I was not allowed in even though he only had the health professional with him, so myself and my children watched through a window, another member of staff came in and filmed us from her phone, very rude.
I was told that only my sister and her two daughters were allowed in as my sister was next of kin, but that was untrue because their children were also allowed in. It was disgusting, he was dying, his room had an entrance door next to his room. I would have worn full PPE and would not have come in to contact with any other residents. I work in a hospital ward and all relatives were allowed to see dying relatives.

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Review from Siobhan R (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with the care my Mum receives. It's lovely that the staff do her hair and nails and make a bit of a fuss of her as well as providing the basic care. Keeping active has always been important for my Mum so she loves dancing! I appreciate that measures have had to be put in place
to protect residents but in spite of that, I always feel welcomed even when on the other side of a window.

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Review from Paul H (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother was transferred to Frank Foster House after being discharged from hospital. She was deemed to require full-time care and is now a permanent resident at Frank Foster House. Despite all the horror stories of not being able to visit during Covid times, I was pleasantly surprised that
the Home operated a Pod for visits, so I was able to visit her once a week. This gave me an opportunity to see how she was mentally and physically, and if she was settling in ok. Since the regulations have eased over the last couple of weeks I have been able to visit her in her room once having completed all the Covid formalities. All the staff I have met in Frank Foster House are very pleasant and helpful, and my questions answered. My mother's room is very clean, as seems the rest of the building that I have travelled through on the way to her room. Although I guess not always the case, there is a feeling of calm. Although my mother came here by default, I am more than happy for her to stay here.

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Review from M B (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Frank Foster for three years now and has been looked after well. All the staff have been happy to help and are very friendly. Mum is now having one-to-one care and this gives my sister and I peace of mind.

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Review from Rose L (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so emotional seeing mum today after 12 months of looking through a window. I cannot applaud Frank Foster enough for all the brilliant work done by the manageress and all of the staff during this tough time. Entering the house today, it was spotless and mum's room could not have been more cosy
for her. I am so grateful for everything the staff have done to keep her comfortable and happy.

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Review from Chris E (Son of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father during his years at Frank Foster was consistently loving and consistently good. My father came to see Frank Foster as his home and the staff were really like a second family to him (all the more so when we were unable to visit because of the pandemic).

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Review from J B (Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class helpful caring. Family are very happy with the care I get. I speak to my family regularly. I see my family by the window and pod which makes me happy.

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Review from J L (Daughter-in-law of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law us a resident at Frank Foster House. I am so happy with the care she is receiving and how well she looks. They call if there is a problem and when I call to speak on facetime I always get greeted by a carer, senior or even the manager answers nothing is ever too much trouble. Lovely
beautiful place and staff.

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Review from R B (Granddaughter of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care for my Granddad. He always looked immaculate and he was always happy. The staff were always very polite to us. They are very caring and very attentive to his every need.

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Review from Neil T (Mother of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed 24-hour care overnight, I looked at other care homes in the area. When I went to Frank Foster House I just turned up and the staff were very friendly and took me for a tour of the home. The residents looked very happy and were doing lots of interaction with the staff. My mum has been here
for nearly 2 years and the home is outstanding. The care she receives from day to day is wonderful. Even during lockdown I get weekly reports from the manager, deputy manager and staff. I can’t fault the home at all, my mum loves it at Frank Foster as well. If I can’t get to see Mum then the staff help my mum to FaceTime me so we can keep in touch. I can’t thank all the staff for the outstanding work they do to keep our loved ones safe during this difficult time. Keep up the good work guys.

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Review from Sally F-B (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined Frank Foster home for respite care following a spell in hospital after a nasty fall. I was worried about the impact on her after a succession of moves from her home, to two hospitals and then to respite care. I really didn't know what to expect.
My fears were completely unnecessary.
My mother is the happiest I have seen her in many years. She is bright, enthusiastic and loving life. She has asked to stay permanently. There are many reasons for this; firstly the staff are extremely professional and respectful in all their interactions. They are truly outstanding. Secondly, the numerous activities, my mum enjoys every day, and the activities have enabled her to make friends quickly. Also, the building is beautiful, my mother tells me every day how beautiful her room is. She loves the quality of all fixtures and fittings, she is very proud of her room and how nice it looks. She feels extremely lucky, secure and well cared for. It is so heartwarming.

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Review from C D (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has thankfully been at Frank Foster House for over 7 years. During the pandemic, he was taken urgently into hospital for a medical condition that he has. He went in as jovial as he normally is but after 2 weeks he was finally discharged and returned to Frank Foster House very confused. The
hospital wanted him discharged to a nursing home. With the wonderful help of the management at Frank Foster House, he was finally allowed to come back to what has been his home for some time. I have visited him since and I was happy to see that he is showing signs of being back to his old self. I honestly do not think he would have survived had Frank Foster House not intervened to get him back to what I now call 'his extended family'. The management and staff are the best and I cannot thank them enough for the love and care that they have given my father, especially at a difficult time that we all face. I highly recommend this care home, your loved ones will be well cared for and you will have peace of mind.

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Review from Juliet T (Relative of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start? When we were told my mother-in-law need 24-hour care we looked at so many care homes in the Essex area. My husband and I knew we had to choose the right one first time around. We just turned up at Frank Foster House and were welcomed. My mother-in-law has been there nearly 2 years now
and is loving it there. Their staff are very helpful, friendly, chatty and always willing to lend a hand in their busy day. Management are always at the end of the phone line if you need to talk, or their door is always open. During the Covid-19 lockdown all staff have worked really hard making my mother-in-law stay safe and keeping us informed with weekly reports of how she is doing or even phoning us so Mum can keep in touch, or FaceTime. Keep up the excellent work you are doing looking after all our loved ones at Frank Fosters House as we all know it can’t be easy for you all at this difficult time during Covid-19.

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Review from John W (Son of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manageress and her staff were very caring and helpful during my mother's stay in Frank Fosters House. Her room was good with a wonderful view, a lot of activities during the day and also trips outside the home. Would like to say a big thank you.

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Review from Toni (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hi just would like to say a big thank you to all the staff at Frank Foster House. They have all been amazing, my mum had to go in due to Covid 19.
They had a very difficult situation to deal with in the home, making sure everyone was protected and looked after. My mum has had the best care and been
happy, looked after with respect and dignity. I could not have asked for better.

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Review from Christian B (Grandson of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother became a resident a few short weeks before the lockdown. The management and staff have been excellent to date, keeping the family informed, and providing ways to keep in touch during the pandemic. All the staff I have had contact with have been very friendly and professional, and have
very obviously provided fantastic care under what must be very difficult and stressful conditions. So far I have nothing but high praise for them.

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Review from Patricia B (Friend of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good carers. I find Frank Foster House very nice. The only thing I think is wrong is the carpets in residents rooms could be cleaner. Apart from that everything is OK.

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Review from Nikki K (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Frank Foster House for over a year and we have been very happy with his care throughout this time. The manager and her team are professional, kind and caring and always make time to have a chat and discuss his needs, but I especially want to mention their extra efforts
during the pandemic. They regularly called me to keep me informed and reassured, they offered face time calls and recently organised a visit which was lovely. We are very happy with their care.

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Review from Michael K (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and all its staff are very professional and caring. My Mother has been a resident for a good few weeks and the quality of care she receives is second to none. Am well pleased and can recommend the home for their loved ones.

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Review from Gill Q (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the team at Frank Foster highly enough for the care and support that they provide on a daily basis. During this very difficult time (lockdown) they have been professional in the processes that have been implemented to protect residents and staff and compassionate to the families missing
their loved ones. A mobile phone was introduced for video chats! Well done to the manager and the whole team and thank you for caring for our Mum as we would.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Frank Foster House is calculated as follows: ( (418 Excellents x 5) + (61 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 505 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 07 Apr 2025

Residential/Dementia


Awards / Recognitions (10)

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Meet the Team (8)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager

Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.


Ade

Ade

Job Title: Deputy Manager

Joined: 2024

Hi my name is Ade
i worked in both nursing and residential homes across the health and care sectors in the UK.
He started his career in health and care sector as a Care Assistant in the dementia unit of a nursing home and has worked through the ranks across several care homes including HC-One, Runwood and Sanders Senior Living Homes.


He currently works as the Deputy Manager at Frank Foster House supporting the residents to live their best lives in old age and the staff to ensure quality and kind care is being given to the residents in our care. He has good experience working with and managing people and has his level 5 Diploma in Health and Social Care Management and alongside other professional degrees in Engineering and Quality, Health, and Safety.


Manel

Manel

Job Title: Lifestyle Coordinator

Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.


Dilip

Dilip

Job Title: Lifestyle Coordinator

Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House


Rasa

Rasa

Job Title: Care team leader

Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.


Jonas

Jonas

Job Title: Cleaner

Joined: 2007

My name is Jonas and I am happy to be part of the team at Frank Foster House.


I was the previous maintenance man but after retirement, I decided to come back as a cleaner.


Frank Foster House is a fantastic home and we are like a big family.


My wife used to work here at Frank Foster. Please come and visit us for a cup of tea.


Misbah

Misbah

Job Title: Dementia champion

Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.


Loreta

Loreta

Job Title: Head of Housekeeper

Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.