Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
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9.8 136 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.

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Care Provided by Frank Foster House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicolas Kee Mew (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Frank Foster House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Frank Foster House Reviews (136)

Total of 136, showing 81-100
9.8

Frank Foster House has a Review Score of 9.8 (9.768) out of 10, based on 43 reviews in the last 2 years. Over all time Frank Foster House has 136 reviews.

Overall Experience

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Review from L M (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the wonderful manager and her fantastic team who have been brilliant during this extremely hard time with Covid-19 in the care that they have been giving my mum and now my brother.
They are busy, but make time to allow us to converse with my mum and my children's Nan using Whatsapp,
which has helped us so much knowing she is safe and well!
Frank Foster is an amazing place.
Thank you all once again.

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Review from Janice R (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Frank Foster House was Mum's home for three years and I was happy with the care Mum received. When I visited, Mum always looked cared for and was always in the lounge. Also, the carers made me feel like she was an individual, not one of a number. The same with me as they welcomed me when I came to visit
and updated me on any concerns they had with Mum. The home was always clean.

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Review from Susan W (Friend of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to Frank Foster Care Home in September 2017. She was very unwell having come from another care home where she suffered due to lack of care and attention.
On admission to Frank Foster, she quickly returned to normal health again due to the care of the staff. However, due to
the huge disability, she had chronic rheumatoid arthritis she was unable to return to her own home.
I cannot thank the whole staff and management enough for the exceptional care and warmth she was shown. Ina felt safe and was happy in her room where we were allowed to bring in some of her personal possessions and furniture to make her feel at home.
If any problem occurred they were immediately in contact with me. I felt at ease that my friend was in very safe hands.
Unfortunately, my friend has recently passed away. The staff have been so supportive and wonderful towards myself helping to ease the pain.
I would highly recommend Frank Foster for placement of a loved one.

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Review from Chantal D (Daughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the wonderful manager and to her fantastic team who have been brilliant during this unprecedented time with Corvid19 in the care that they have given to my father who has been there for 7-years. They are busy, but yet they make time to allow me to converse with my father on a phone
app, I know my father is in very good hands, and I would not hesitate to recommend this care home.

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Review from S G (Daughter-in-law of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was at the home for 18 months. The care she had was fantastic. Very caring staff.

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Review from Ann B (Niece of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was cared for at Frank Foster House for just over two years. Her care was excellent and every effort was made to ensure that her stay was a happy one. She has now moved on to a nursing home for more advanced care.

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Review from C N (Niece of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This residential home is lovely. The staff are very friendly and helpful. The manager is welcoming, helpful and makes you feel valued.

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Review from Lorraine C (Niece of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A spacious building and I loved the writings and entertainment on the walls. A nicely laid put patio area and friendly staff.

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Review from Linda K (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visited, which would have been unannounced, the home was clean, warm and calm. The staff were always helpful and caring and I was very confident that my Mum was being well cared for. The home was in an excellent location to take my Mum for a walk in her wheelchair and it was easy to park
at the home. Security was good as you couldn't get in or out without the passcode.

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Review from Heather S (Daughter of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for the past three and a half years. She died last week having received very good end of life care.
The home is well managed and all staff, from domestic staff to management have been friendly and welcoming, with a smile regardless of the pressures they are under.
The
open door policy of the manager sets the tone for the staff to be responsive and helpful to any query or issue we wished to discuss.
All staff showed my mother and us as a family, care, empathy and compassion.
The carers, strive to give and maintain an individualised plan of care within their resources. If she wished to have a lie-in and late breakfast, then that was facilitated. Also when she refused to go to bed, she was facilitated sitting in a chair in a safe place.

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Review from Paula S (Daughter of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is being cared for by an amazing team of staff at Frank Foster House who truly understand the necessity for dignity and respect. Nothing has been too much trouble for them. I am informed when my Mother sees a doctor, eats less than usual or feels overly anxious which allows me to make appropriate,
adjustments to her care package. Mum's carers are very special people and deserve the best we can afford them, which is why I chose Frank Foster House. The building is warm and cosy and the staff are always welcoming. I trust them to make positive decisions in my absence and put my Mum’s best interests first. I can highly recommend this Care Home as they really do seem to “care”.

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Review from Jackie S (Daughter of Resident) published on 4 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was in Frank Foster for about eight years (Passed Nov 2018). My family and I were happy to leave our Mother in the care of Frank Foster workers.
The last months especially were made very comfortable for Mum, and the workers were really great with Mum and all her family.

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Review from Michael S (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and friendliness of the staff has been amazing.
The transformation of rooms, decoration and cleanliness of Frank Foster's home in Theydon has helped us as a family knowing our mother has had quality care and attention in her 20 years there and in her final days, was a calm and dignified end.

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Review from Ann O (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Frank Foster House since the beginning of September and the change in her since then has been amazing. She went in very depressed after having been extremely poorly earlier in the year, with little appetite and unsteady. Since then she is a changed person, back to having her
old spark for life and with a hearty appetite. All the staff and carers, without exception, are extremely kind, caring and have a sincere wish to ensure that the residents are happy and safe. Mum takes part in as many activities as she can, goes out for lunches and visits which is wonderful and something that, at the age of 92, I did not think I would ever see her do again. Her room is lovely and bright and clean and the food, as she says, is absolutely great. It is priceless to see her so happy again and I cannot thank the Managers, Staff and Carers enough. I would truly recommend anyone to Frank Foster House in a heartbeat.

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Review from Susan Q (Cousin of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was here for just over 3 years and in that time he was cared for by a wonderful team of people and was treated like family so much care for all residents would highly recommend.

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Review from Christine C (Friend of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the Frank Foster care home today. I am so impressed with the gardens and the outside areas. Awash with colour and fragrance. Beautiful displays of hanging baskets and colourful garden plants. The home is immaculately kept and the feeling of tranquillity and calm greets you as you walk through
the entrance door. I walked out into the communal garden area where some of the residents were enjoying the sun. It was a pleasure to see.

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Review from Brenda T (Daughter of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident of Frank Foster for 14 years and in all that time she was treated with utmost care and respect.

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Review from John D (Son of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the home was excellent. The staff couldn't do anything more for my mum. Highly recommended.

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Review from P N (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in the home two weeks but so far every experience has been positive in comparison to other homes. Frank Foster House is so well organised. The senior staff could not be better. I feel confident my mother is in the hands of skilled professionals.

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Review from Rebecca B (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Frank Foster House for respite care in February 2018. I was very pleased with the care from the staff, the cleanliness of the home and the activities arranged for her.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Frank Foster House is calculated as follows: ( (418 Excellents x 5) + (61 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 505 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 07 Apr 2025

Residential/Dementia


Awards / Recognitions (10)

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Meet the Team (8)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager

Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.


Ade

Ade

Job Title: Deputy Manager

Joined: 2024

Hi my name is Ade
i worked in both nursing and residential homes across the health and care sectors in the UK.
He started his career in health and care sector as a Care Assistant in the dementia unit of a nursing home and has worked through the ranks across several care homes including HC-One, Runwood and Sanders Senior Living Homes.


He currently works as the Deputy Manager at Frank Foster House supporting the residents to live their best lives in old age and the staff to ensure quality and kind care is being given to the residents in our care. He has good experience working with and managing people and has his level 5 Diploma in Health and Social Care Management and alongside other professional degrees in Engineering and Quality, Health, and Safety.


Manel

Manel

Job Title: Lifestyle Coordinator

Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.


Dilip

Dilip

Job Title: Lifestyle Coordinator

Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House


Rasa

Rasa

Job Title: Care team leader

Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.


Jonas

Jonas

Job Title: Cleaner

Joined: 2007

My name is Jonas and I am happy to be part of the team at Frank Foster House.


I was the previous maintenance man but after retirement, I decided to come back as a cleaner.


Frank Foster House is a fantastic home and we are like a big family.


My wife used to work here at Frank Foster. Please come and visit us for a cup of tea.


Misbah

Misbah

Job Title: Dementia champion

Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.


Loreta

Loreta

Job Title: Head of Housekeeper

Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.