Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
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9.8 136 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.

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Care Provided by Frank Foster House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicolas Kee Mew (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Frank Foster House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Frank Foster House Reviews (136)

Total of 136, showing 101-120
9.8

Frank Foster House has a Review Score of 9.8 (9.768) out of 10, based on 43 reviews in the last 2 years. Over all time Frank Foster House has 136 reviews.

Overall Experience

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Date Published

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Review from Carol G (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run; they are organised and always know about the residents concerned.
They have a high level of staff retention which is great as the residents know the staff well.
The staff are well trained and know what they can do or what they need to refer to someone else; they are extremely
hard working but also very kind and respectful.
There are many activities which keep the residents entertained and there are many events throughout the year.
As a relative, I also feel well informed and they have always consulted me if needed with regards to health issues.


Overall, I have been very pleased with the care and support my mum has received whilst living there for the last few years.


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Review from Louise M (Daughter of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home where the residents are treated with respect at all times. The building is maintained to an exceptionally high standard and the rooms are well decorated and appointed with flat screen Freeview tv and ensuite toilet and washbasin. The staff are friendly and welcoming and are
happy to show you around without prior notice. It is on the expensive side but then again you get what you pay for. All in all a fantastic care home.

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Review from Jane J (Daughter of Resident) published on 6 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently joined Frank Foster House and the staff have worked hard to get her to settle in her new surroundings.

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Review from James B (Son of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Frank Foster House have looked after my father for the last 3 years. The home is extremely clean, the staff go far beyond their job description to make all the residents happy and cared for.


The manager made us feel so confident that our father was in the best place.
We will continue to support

the home in any way. We have already recommended it to various people.

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Review from Robert P (Son of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run care home with friendly and helpful staff.
I was very pleased with the care given to my mother and step-father.

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Review from Julie M (Granddaughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan loved being at Frank Foster. The staff here were very thoughtful and caring.
I can't thank you enough and thanks for all you did for her.
Thanks again.

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Review from Janet W (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were extremely friendly, hard working and they treated my father with respect and dignity.

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Review from Peter T (Son of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of the Frank Foster Home since April 2017.


It is in a beautiful setting with many bedrooms overlooking Theydon Bois Village Green.


During her time here she has only been shown the greatest kindness, care and love from all the staff.


The Home is clean, well organised

and resourced, there is an ethos of staff and families working together which in turn produces a happy and relaxed atmosphere.
There is a good programme of activities for all the residents coupled with a thoughtful daily routine.
My mother feels safe in the home and is now less anxious mainly because the staff have taken time to get to know and understand her.
Recent refurbishment work has further enhanced the home's environment.


I would recommend The Frank Foster Home without hesitation.


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Review from Alan J (Husband of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Frank Foster House, based on other experiences, to be an exceptional care home. The Management have an open door policy, not just a statement, but applied as part of their code of practice.


Staff at all levels are totally committed, to the residents, and ensuring their needs are met, dignity

upheld. Maintaining the comfort, and quality of life for each resident, as seen, is given priority.
From observations, and experience, staff work very well as a team, and as required, confident to function on their own.

Visitors are always welcome, with facilities, residents and visitors can enjoy together outside of the bedroom.
A very special atmosphere exists within Frank Foster House, complimented by the design, layout and decor.

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Review from Gill S (Daughter of Resident) published on 29 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew as soon as I first visited, whilst looking for residential care for my mum, that this was the 'right place'. Staff are genuinely caring and patient and put residents first (eg: ensuring they were assisted whilst we were visiting) and I felt this was important.


The home is clean, food of

a high standard and the caring ethos from Manager to helpers second to none.
Residents are treated with dignity and respect and a lot of thought goes into recreational activities for them. I understand that since mum died there have been further facilities/ideas to improve resident's lives within the home. Outside trips/visits are occasionally available with staff. Safety and security is a high consideration and visitors encouraged to maintain this.
I would not hesitate to recommend Frank Foster House to others and cannot thank the staff enough for everything they did for mum whilst she was there.

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Review from Ruth D (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Frank Foster House for 18 months. She was extremely happy there and always classed it as "home". The carers met her every need both physically and emotionally and often went the extra mile. I cannot speak highly enough of all at Frank Foster House who made the final months of my mother's
life very happy.
Thank you all from her family.

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Review from Bernice E (Friend of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend, a resident at Frank Foster. I have been so impressed with the care and attention the staff give to the residents at the home I felt moved to say so.
They show they really care about the residents and with great patience go about their day to day tasks with a smile on their faces.
They
are a credit to service provided. Well done also to those behind the scenes too.

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Review from Mary T (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been looking after my mother for five years at home but when it got too much for me I looked into care homes.
It was a very difficult time but Frank Foster House was so impressive the management and staff were fantastic, very understanding and kind. I've been so happy with this home as has my
mother can't fault it.

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Review from Diane S (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in this home for five years until her recent death.
All the staff were professional and caring and know all the residents by name. Lots of activities are organised and residents are encouraged to participate. The home has recently been completely refurbished and all rooms are
first class. The staff are very attentive to anyone needing special help and nothing seems to much trouble. The manager is a very warm person and has a special bond with the staff and residents.

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Review from A C (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy and well looked after here. The staff are extremely good and are always very caring towards residents, rooms, food and activities are very good.
Home is very clean and is decorated appropriately for more mature people i.e areas to stimulate memories. Particularly liked a script on
the wall in the entrance which was about family being patient with elderly family members. Management is always ready to discuss any concerns and will advise you of any of their concerns.

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Review from Anita A (Daughter of Resident) published on 1 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

my mum went into Frank Foster House nearly a year ago and I was not sure what to expect as she forgets so much but the staff and management here have been excellent, they all know her name and all give her a hug. There is always an activity going on from sing-alongs to trips out, their meals always
look great and mum has put some weight back on that she had lost when she was at home. All in all, I am so pleased my husband and I choose this home for my mum. COULD NOT FIND BETTER. EXCELLENT!

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Review from Georgina B (Wife of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for 3 years now. When he was first admitted he was very agile and capable, he was catered for with the activity club. Due to illness, he is bedbound, but all his needs are completely fulfilled.
Fantastic residential home. 100% recommend.
From the care home manager through
to health care assistants, laundry lady and all the staff.

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Review from Cliff T (Son of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a friendly and homely place and doesn't have the clinical coldness of some residential care homes I have seen.
The staff are always helpful and accommodating. The building has just been redecorated and is always clean and tidy.

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Review from Doris C (Wife of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough at the Frank Foster Home enough. Nothing was too much trouble for them. My husband always looked his best when I went to visit him, and the staff didn't know when I was visiting.
Thank you to everyone from me.

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Review from Colin P (Son of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was wonderfully well looked after during her time at Frank Foster. The staff were caring, professional and supportive to the family throughout my mums final months. I cannot speak highly enough of the staff. Thank you to them.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Frank Foster House is calculated as follows: ( (418 Excellents x 5) + (61 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 505 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 07 Apr 2025

Residential/Dementia


Awards / Recognitions (10)

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Meet the Team (8)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager

Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.


Ade

Ade

Job Title: Deputy Manager

Joined: 2024

Hi my name is Ade
i worked in both nursing and residential homes across the health and care sectors in the UK.
He started his career in health and care sector as a Care Assistant in the dementia unit of a nursing home and has worked through the ranks across several care homes including HC-One, Runwood and Sanders Senior Living Homes.


He currently works as the Deputy Manager at Frank Foster House supporting the residents to live their best lives in old age and the staff to ensure quality and kind care is being given to the residents in our care. He has good experience working with and managing people and has his level 5 Diploma in Health and Social Care Management and alongside other professional degrees in Engineering and Quality, Health, and Safety.


Manel

Manel

Job Title: Lifestyle Coordinator

Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.


Dilip

Dilip

Job Title: Lifestyle Coordinator

Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House


Rasa

Rasa

Job Title: Care team leader

Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.


Jonas

Jonas

Job Title: Cleaner

Joined: 2007

My name is Jonas and I am happy to be part of the team at Frank Foster House.


I was the previous maintenance man but after retirement, I decided to come back as a cleaner.


Frank Foster House is a fantastic home and we are like a big family.


My wife used to work here at Frank Foster. Please come and visit us for a cup of tea.


Misbah

Misbah

Job Title: Dementia champion

Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.


Loreta

Loreta

Job Title: Head of Housekeeper

Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.