Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
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9.8 136 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.

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Care Provided by Frank Foster House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nicolas Kee Mew (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Frank Foster House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Frank Foster House Reviews (136)

Total of 136, showing 121-136
9.8

Frank Foster House has a Review Score of 9.8 (9.768) out of 10, based on 43 reviews in the last 2 years. Over all time Frank Foster House has 136 reviews.

Overall Experience

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Review from Janis PJ (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum went to Frank Foster, she has been so well looked after. All the staff are professional and caring. I was worried about her going into a home, but they always put my mind at ease. There are lots of little things that were looked after, they got to know her ways and her routines. I know she
was a little difficult to look after since having dementia, but they more than rose to the task. Thank you.

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Review from Dawn A (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent friendly and compassionate care while a resident at Frank Foster House. During her last few days, while mum's family sat with her, staff were so kind to us all offering tea, coffee and biscuits and sandwiches during the long day and hugs and support. I would not hesitate in
recommending this care home to other families looking for a place for their loved one. Thank you.

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Review from Jeanne R (Daughter-in-law of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is being cared for in a dignified manner, she has put weight on and seems happy. The facilities are great and her room is lovely. The food is delicious.

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Review from Julie H (Daughter of Resident) published on 19 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I found out that Dad had to go into a care home, I was upset and very anxious about finding the right one. I can honestly say that as soon as I entered this home, I felt at ease straight away. Dad has been a resident for just over three months now and has settled in nicely. The staff and management
are so friendly and cannot do enough for you. Communication is very good and the care is brilliant. I know Dad enjoys the activities and it's good that I can join in too. As a family, we only wanted the very best for our lovely Dad and we have certainly found it with Frank Foster House.

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Review from Sue V (Daughter of Resident) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the Frank Foster House since June 2016. He took a while to settle but now seems happier than he has for a long time. The staff are wonderful, helpful and kind. Any worries or concerns that we have had have been dealt with speedily and considerately. The twice daily activities provided
for residents are second to none and ensure that their mental and physical capabilities are regularly challenged. It is so refreshing to visit a home where everyone is valued, staff and residents alike and where real care is shown by all. It was a huge decision to place my dad in a care home and we were very worried about it, but we definitely made the right decision to put him in the caring hands of Frank Foster House.

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Review from Penny C (Daughter-in-law of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Frank foster House is always clean, no bad smelling areas and in good condition. We visited at all times of the day. My Mother-in-Law is happy and loves the activities. She is always clean, appropriately dressed and looks in good health. We noticed too, that drinks are always being offered which is
important as elderly folk do not drink enough.

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Review from Maria C (Daughter of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the Frank Foster House Care Home for 16 months and the care she received was exemplary. The carers were so kind and patient, nothing was too much trouble. The food could possibly have been more imaginative and the home could have provided ramps between the room where necessary. They
have been requested many times. However, the care she received even made up for this.

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Review from J T (Niece of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, facilities are very good, the manager is outstanding, the day was very good (came for street party).

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Review from Debbie S (Friend of Resident) published on 25 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a day, all the staff were very friendly and welcoming, the food was very good. All the facilities were very good and the management was the best I had seen. Had a great day.

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Review from Susan B (Wife of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Frank Foster Home organised a street party for all residents and families for the Queens 90th Birthday. The manager, staff and carers worked extremely hard making it a spectacular occasion. Tables were set up early in the morning and beautifully decorated fir for the Queen. The chef made a magnificent
cake, the residents and friends enjoyed a barbecue and entertainment with the singer. The local traders contributed generously and everyone had a memorable day.

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Review from Michael Y (Son of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past two months our father has been cared for by the home is an exemplary fashion. We have been extremely impressed by the quality of care provided and the conduct of all staff members. Consequently we have experienced peace of mind in re3lation to our fathers health and wellbeing at all times.
we would unreservedly recommend this home to friends and family. Thank you.

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Review from Kathy C (Sister of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister who is a resident in Frank Foster House has been there for about a month and is quite happy there. The staff and management are very helpful and are always happy to help if you have a problem. On Saturday 11th June they held a street party for the Queens Birthday and held a BBQ which was very
nice. They also had a very good singer to entertain the residents and family who attended, it must have had a lot of effort put into it to be such a success.

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Review from Jeanne G (Sister of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited (in a social cull) I was very impressed with the decoration and overall cleanliness of the home. I enjoyed meeting members of the staff again, and having chats with various people who live there. All said how happy and well cared for they were by the staff. My brother who unfortunately
died last June, would have loved it.
I found the manager very very helpful and considerate to all and I am so pleased that I called in again. I have a friend who has been to see Frank Foster's who was also very impressed and he has his mothers name on the waiting list. We as a family recommend Frank Fosters.

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Review from Roger T (Son-in-law of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law's health and well being has improved dramatically since moving into Frank Foster House. She has made friends, participates in activities which were unavailable before, eats well and is cared for and assisted in all her needs in a very professional manner.

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Review from Carol H (Daughter-in-law of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks well and looks very well cared for and settled (although she's forgetful!). Her room is clean as is the rest of the home. Everyone we have come in contact with is friendly and helpful. Mum looks so much better than when she first came in. Thank you.

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Review from B P (Nephew of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a while since my last visit and I cannot believe the complete change of atmosphere here. Residents seem happier than ever, staff appear happier and the home just feels like a new place. The decor has been updated and feels fresh and inviting, especially in the dining and activity/relaxing
rooms. A few residents insisted I saw the new wallpaper and fire. A few faces that were once glum, seem genuinely more upbeat and many were proud to show the new look off to me and my young family. Well done!

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Frank Foster House is calculated as follows: ( (418 Excellents x 5) + (61 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 505 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 07 Apr 2025

Residential/Dementia


Awards / Recognitions (10)

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Meet the Team (8)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager

Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.


Ade

Ade

Job Title: Deputy Manager

Joined: 2024

Hi my name is Ade
i worked in both nursing and residential homes across the health and care sectors in the UK.
He started his career in health and care sector as a Care Assistant in the dementia unit of a nursing home and has worked through the ranks across several care homes including HC-One, Runwood and Sanders Senior Living Homes.


He currently works as the Deputy Manager at Frank Foster House supporting the residents to live their best lives in old age and the staff to ensure quality and kind care is being given to the residents in our care. He has good experience working with and managing people and has his level 5 Diploma in Health and Social Care Management and alongside other professional degrees in Engineering and Quality, Health, and Safety.


Manel

Manel

Job Title: Lifestyle Coordinator

Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.


Dilip

Dilip

Job Title: Lifestyle Coordinator

Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House


Rasa

Rasa

Job Title: Care team leader

Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.


Jonas

Jonas

Job Title: Cleaner

Joined: 2007

My name is Jonas and I am happy to be part of the team at Frank Foster House.


I was the previous maintenance man but after retirement, I decided to come back as a cleaner.


Frank Foster House is a fantastic home and we are like a big family.


My wife used to work here at Frank Foster. Please come and visit us for a cup of tea.


Misbah

Misbah

Job Title: Dementia champion

Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.


Loreta

Loreta

Job Title: Head of Housekeeper

Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.