Gairloch House

11/15 Russell Road, Clacton-on-Sea CO15 6BE
Submit a Review
9.2 6 Reviews
  • Gairloch House, Clacton-on-Sea
Gairloch House is a bright, friendly and welcoming home on the out skirts of the coastal town of Clacton-on-Sea, with excellent links to London and the South-East.

This unique, small, award winning home offers full luxury care in high quality, comfortable surroundings. It is decorated to create a warm, secluded and intimate place which is perfect to make new friendships and allow precious time with family and loved ones. This luxury care home offers premier accommodation suitable for clients requiring residential, Dementia, respite and day care in the area. The team are carefully selected for their expertise, compassion, superior skills and positive attitude to meet all the specialised requirements of each resident. The enthusiastic activities team provide a full and varied programme of stimulating activities. Gairloch, an award winning home coupled with their innovative approach to truly personalised care, ensures they are a truly exceptional home with an outstanding team.

For more information, please contact the team to chat, request a brochure or book a visit. Gairloch House look forward to hearing from you and supporting you in this journey.

Show Gairloch House on the Map

Care Provided by Gairloch House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Prabhakaran Bhaskar (Nominated Individual)
  • Admission Criteria
    • Private and Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Gairloch House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Residential Dementia Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,600
  • (these prices are only a guideline, please contact Gairloch House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The visiting policy is restricted at mealtimes, telephone booking preferred but not essential


  • Parking

  • Street parking no restrictions


Gairloch House Reviews (6)

9.2

Gairloch House has a Review Score of 9.2 (9.167) out of 10, based on 6 reviews in the last 2 years. Over all time Gairloch House has 6 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 0

Date Published

6
2
4
6
0

Review from R H (Brother of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the treatment your giving my sister. She is doing more at his care home, then the other care home she was in. She gets a bit upset some days. She is settled down in this care home. Her memory is her problem she has.

Reply from Prabhakaran Bhaskar, Regional manager at Gairloch House

We sincerely thank you for sharing your feedback! Your kind words mean a lot to us, and we will take your comments into account as we strive to enhance our services. I'll also ensure that your positive feedback is passed along to the entire team at Gairloch House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the home is mostly positive. The staff and management do a fantastic job. They are very welcoming and pleased to help. My mum is well cared for, from what I can see. Sometimes she has food-stained clothes on, or someone else's clothes on. Have started writing her name in her slippers,
as once I saw them on someone else. That was before the management changed. Since then all ok. I have rated the room as satisfactory as it's a tiny room. My feelings towards the cost are very negative.

Reply from Prabhakaran Bhaskar, Regional manager at Gairloch House

Thank you for your feedback! We truly appreciate your kind words and will use your comments to continue improving our services. I will also make sure to share your positive remarks with all the staff at Gairloch House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy B (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, clean and friendly atmosphere. Lots of staff available to talk to, manager on site who popped in to update me on my relative's progress.
The decor inside a little tired, gardens outside tended too, lovely outdoor garden area for residents.
Newly started family events are welcomed.
New
management are keen to engage and are slowly introducing new activities for residents to improve their wellbeing.
Seen improvement in Dad since the new management, treated more like individuals.
Very happy overall.

Reply from Prabhakaran Bhaskar, Regional manager at Gairloch House

Hi, thank you for your kind words. We are very happy to hear that your family is satisfied with the service provided to your father. Your feedback is greatly valued.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris M (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Gairloch House for several years, and I visited it frequently. The care home was very well managed, with the welfare of the residents always in mind. The staff carried out all procedures to safeguard residents and deal with any emergencies promptly and efficiently. I was
always impressed by the kindness, respect, patience and friendliness of the staff. They made every effort to celebrate birthdays and special occasions and welcome visitors. The care home is in a quiet location, with a pleasant garden which residents can enjoy in the summer. My father thoroughly enjoyed the meals the chefs prepared. My family was therefore very happy with the care given to my father at Gairloch House.

Reply from Prabhakaran Bhaskar, Regional manager at Gairloch House

Hi, thank you for your kind words. We are very happy to hear that your family is satisfied with the service provided to your father. I will pass your compliments and kind words to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dani W (Granddaughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gairloch House is always so lovely, clean and welcoming every time I visit, whether it be a planned visit or a ring on the day and turn-up.
The care and patience all the staff give my nan (who has a lot of bad/challenging days) are amazing, but the deputy manager and senior team really go above and
beyond, they have been so informative in keeping the family up to date, very efficient in chasing referrals and GP checks and most important really interactive and encouraging with Nan.
It took me a long time to come to terms with Nan living in a care home and after a bad experience at a previous different care home, it made me feel terrible that we as a family couldn't look after her, but with the care Nan currently receives at Gairloch, I honestly wouldn't want my nan to be looked after by anyone else.

Reply from Madison Fisher, Admin at Gairloch House

Thank you so much for taking the time to leave this review. We are so pleased you are happy with the care and support your nan is receiving here at Gairloch House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Son of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Externally the home looks like it could benefit from a bit of TLC but don't let this put you off, the staff have always been friendly and caring towards my dad and treat him and the other residents with respect. They are always welcoming when I go to visit and work hard in what is a difficult occupation.
They have dealt with any medical issues in a timely and positive manner and have always kept me informed of any ongoing issues. Due to the design of the property, the rooms are all a bit different and some residents personalise their own bedrooms. This adds to the charm of the home and it gives it a homely feel unlike some more modern corporately owned care homes that I have visited. I have been extremely satisfied with the care my dad has received.

Reply from Madison Fisher, Admin at Gairloch House

Thank you for this review. We really appreciate all positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Gairloch House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Gairloch House is calculated as follows: ( (42 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 67 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Gairloch House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Chloe

Chloe Tame

Job Title: Registered Manager

Joined: 2015

Chloe Tames is a dedicated professional with over a decade of experience in the care industry. Beginning her journey as a carer, Chloe has progressively advanced her career, demonstrating unwavering commitment and a strong work ethic. Her tenure at Ballagh Care spanning more than 10 years showcases her loyalty and invaluable contributions to the organisation.


Over the years, Chloe has honed her skills and expertise, culminating in her current role as a Registered Manager. In this capacity, she oversees the day-to-day operations of care facilities, ensuring the highest standards of service delivery and resident satisfaction. Her leadership style is characterised by empathy, compassion, and a proactive approach to addressing challenges.


Chloe's qualifications include a Level 5 in Health and Social Care Leadership and Management, which has provided her with a solid foundation in effectively managing teams and navigating the complexities of the healthcare landscape. She is deeply passionate about making a positive difference in the lives of those she serves, and her dedication to excellence sets her apart as a trusted leader in the field. Chloe's blend of practical experience, academic credentials, and genuine compassion make her an invaluable asset to Ballagh Care Ltd in providing exceptional care services.


Kerry

Kerry Cornish

Job Title: Acting Manager

Joined: 2003

Kerry leads the home and is the first point of contact when visiting. She has worked here for many years and is a well-experienced manager, she has a good relationship with all staff, residents, family members and all outside agencies.


Frequently Asked Questions about Gairloch House

What types of Care is Gairloch House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gairloch House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Gairloch House have?

There are 24 Single Rooms.

What are the Facilities & Services at Gairloch House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gairloch House to the centre of Clacton-on-Sea?

0.5 mile(s) as the crow flies, distance by road may be significantly further.