Glendale

14 Station Road, Felsted, Great Dunmow CM6 3HB
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Top 20 carehome certificate
10 77 Reviews
  • Glendale, Great Dunmow
Situated in the charming village of Felsted, Glendale is a 20 bed Residential care home.

A genuine homely atmosphere, easy access to local amenities, and 24 hour care are just a few features of the home.

Glendale endeavours to ascertain your preferences and choices in all aspects of your care. Their wish is to enable you to attain and remain as independent as possible.

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Care Provided by Glendale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Glendale Residential Care Home Ltd
  • Person in charge
  • Amanda Thompson (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Glendale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • Hairdressing, reflexology & chiropody services are not included
  • (these prices are only a guideline, please contact Glendale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glendale Reviews (77)

Total of 77, showing 1-20
10

Glendale has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Glendale has 77 reviews.

Overall Experience

  • 68
  • 8
  • 1
  • 0
  • 0

Date Published

77
7
8
18
59

Review from S H (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since day one, my dad has felt comfortable and at home at Glendale. Due to the nature of his illnesses, the home manager and the team take him with all their stride and help him in the best way possible. Every time I go and visit with my mum, we know he is happy and cared for with respect, due to the
kindness of the team. Everyone always has a smile on their faces and even when there are times, you may walk away crying, they are there to listen and not judge. We are always kept in the loop about things, and we know that Dad is safe where he is. I personally love the home environment because it seems to help me relax whenever I visit because there can be days when I don't know what to expect. Thank you to the home manager and the team, honestly I couldn't ask for a better care home for my dad.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your review, we are pleased you can visit your loved one and feel comfortable in the homes environment. The team are here to help assist and guide whenever you need the advice.


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Review from M J (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with Mum's care, the team are so kind and helpful and we always feel welcome when we visit daily. The manager is approachable and allows us to visit Mum at meal times as we only have this time available during our work hours. Can highly recommend this little home.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your review it's very much appreciated.


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Review from C B (Granddaughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is so happy and loved in this small little home. The manager and staff are so lovely and kind. The food is lovely, the environment is clean and tidy. My nan is always clean and dressed nicely. Would recommend Glendale to anyone who is looking for a good caring home for their loved one.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words. We are happy you are pleased with the love and care your nan receives.


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Review from W J (Daughter-in-law of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit the team shows extreme passion and care for my mother-in-law but also we witness other residents receiving the same high-end care and understanding. Christmas was amazing, the entertainer engaged with everyone and it had a lovely homely feeling. The manager is kind and empathetic
and always welcomes us with a smile.

Reply from Mandie Thompson, Home Manager at Glendale

Christmas was lovely and we were pleased to see you at the party. We are pleased Mum has settled into the home and that you are happy with the care provided.


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Review from Richard H (Son of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with my mum's care and her personal condition has improved dramatically since her admission.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your review, we are very pleased mum has settled well into the home and that her health and well-being have improved immensely.


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Review from G H (Son of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff at Glendale enough, especially the head/senior staff who are unbelievably caring and always amazing, with attention to detail it's a hard job and they deserve every accolade they get.
Glendale is a lovely place and one of the very best residential homes out there and I have
done my homework on same prior to my father being admitted in my eyes they deserve a medal for all the hard work the staff do for each person here. 11/10

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words and all the support you have given the home. We pride ourselves on outstanding care, a homely environment and support for the families.


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Review from M C (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been in this care home for 3 years now and we are so happy with the care that he is receiving.
We could not fault the amount of love that they give home, nothing is too much trouble. We are so grateful for the excellent staff who work so hard to make sure my dad is looked after properly.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words and excellent review. We dedicate ourselves to administering good care with love and understanding of the service users' needs and support for all families.


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Review from J C (Relative of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glendale provides much-needed and timely care. Aunty initially came for respite care which became full-time care. The staff were kind, courteous and professional caring for Aunty in a dignified and respectful manner. We could not have wished for a better home for her.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words. We are pleased we could provide quality care and love for Aunty.


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Review from J F (Granddaughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came to Glendale a year ago from another home and I couldn't be happier, the environment is home from home, all staff are caring and kind, all residents are well turned out, stimulated and interactions very good.
Food is homemade and gorgeous.
Manager approachable and kind, so agency used,
which is a bonus to me as good continuity of care.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind comments, we are pleased nan has settled in well and you are happy with the service we supply.


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Review from Beryl H (Wife of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of this home. Care is amazing. Interaction with residents is amazing. Manager is very professional, caring and approachable. My husband has advanced dementia and is treated with love and care. I couldn't be more happy with my choice of care home and would highly recommend
it.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kid words. We are pleased as a team you are happy with the care and service we provide.


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Review from Robert N (Son of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, tidy place. The staff are outstanding, loyal and very committed to the care of everyone. We are very pleased and appreciate everything!

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind compliments.
We were pleased to assist with reenabling Mum so she was able to return home to be with her cats.


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Review from G B (Son of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for 4 1/2 years until Alzheimer’s finally took her life mid November 2023. Even in death, they extended their care to my wife and I, gave us a hug and shared in our loss, helping us start to grieve.
I can only describe Glendales and staff as excellent; they worked wonders
with my mum, got her eating better, put on weight to a healthier weight. Mum was extremely difficult, my wife and I cared for her many years, increasingly difficult persuading to take medication, eat and drink. Manager and the staff cared for her as though she was their own mother, they’re one big family. Mum wouldn’t join activities as she couldn’t understand anything said to her or communicate her wishes. She liked to sit watching others and daily life, the home were happy to help her, having her sitting near the office so she could see what was going on in there. My mum thoroughly thrived in Glendales, I firmly believe that we had an extra 4 years with her thanks to the manager and the staff.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your comments, we loved having Mum as part of our family and sorry for your loss. She will be greatly missed. Thank you for your support of the home during the last 4 1/2 years.


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Review from Val V (Power of Attorney of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was a resident of Glendale from July 2022 until his death in hospital in October 2023. I live 300 miles away so was not able to visit him often, so it was vital that I had 100% confidence in the quality of care delivered. The entire staff from the manager to the carers were exceptional in
every way. This was even more commendable given my relative's often aggressive and unco-operative behaviour due to Alzheimer's. He was treated with care and compassion by the whole team and could not have been in better hands. The home has a family feel and I cannot recommend it highly enough.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words. We pride ourselves on the capability of caring for residents with high needs and welcoming them as part of our family.


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Review from David G (Respite Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service thoroughly efficient. Very good communication too. Very good at care service. the manager is good at communicating. Would highly recommend this place. The food is excellent, well-turned-out entertainment, superb. Would highly recommend this to other people.

Reply from Mandie Thompson, Home Manager at Glendale

We are pleased we could assist Mum in settling into the care home and support you with outside services for Mum to be able to remain safe and well.


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Review from Jane C (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely small and friendly care home. Wonderful staff. Mum came in for respite after suffering a fall at home. They have looked after her really well with lots of care and respect. Would really recommend.
Had a lovely game of Bingo with all the staff and residents.

Reply from Mandie Thompson, Home Manager at Glendale

We are pleased Mum has recovered with our assistance and reassurance. It was a pleasure having her and we hope to see you visit soon.


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Review from M H (Wife of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the most difficult of times, the manager of Glendale and her team have been magnificent in every way. They have cared for my husband in a kind, compassionate and appropriate way ever since he arrived at short notice about four months ago. I will be forever grateful.

Reply from Mandie Thompson, Home Manager at Glendale

We are proud that you chose our home and trusted us with your loved one's care at this difficult and worrying time for your family.


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Review from S H (Son of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home that has treated my father with love and respect even since he arrived with severe dementia earlier this year. I couldn't recommend highly enough!

Reply from Mandie Thompson, Home Manager at Glendale

We are pleased Dad settled and was happy in the home, we enjoyed spending time and getting to know you all.


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Review from Maria C (Wife of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Glendale. The staff are all so very kind and look after the residents as if they are family. The rooms are clean, tidy and comfortable. The staff give quizzes etc and games to stimulate the people. The food seems excellent. Having read in the papers how bad some care homes are,
I am so thankful that my husband is at Glendale where the care is so fantastic.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words and compliments. We enjoy seeing you daily when you visit with your colourful stories of your family and past memories. I'm pleased that your first experience with care has been successful.


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Review from Sarah K (Daughter of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, nothing is too much trouble. They treat Dad with dignity and have lots of banter with him. My dad is in safe hands. I like the fact it's a small care home, I can visit whenever I like. I would recommend this care home.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your review, we appreciate your time and opinion.


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Review from John K (Resident) assisted by family/friend published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Small care home - like home from home. Love the food. The staff are professional and friendly. Lovely garden. Allowed to have my dog to visit. Have activities during the week.

Reply from Mandie Thompson, Home Manager at Glendale

We love seeing your dog when she visits us weekly. Thank you for your review.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Glendale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Glendale is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glendale is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Mandie

Mandie Thompson

Job Title: Registered Home Manager

Joined: 2019

Mandie is the Registered Manager for Glendale Residential Care Home and has the following qualifications:


Diploma in Care,
City & Guilds in Family & Community Care
NCFE Level 3 in End of Life
Trainer for Dementia Care
My Home Life Certificate
What do you see Certificate
NVQ 5 in Leadership & Management.


Mandie started working with the elderly in 2008 and worked her way up to Manager in early 2014.


Frequently Asked Questions about Glendale

What types of Care is Glendale registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glendale provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Glendale have?

There are 20 Single Rooms.

What are the Facilities & Services at Glendale?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glendale to the centre of Great Dunmow?

3.0 mile(s) as the crow flies, distance by road may be significantly further.