Glendale

14 Station Road, Felsted, Great Dunmow CM6 3HB
Submit a Review
Top 20 carehome certificate
10 77 Reviews
  • Glendale, Great Dunmow
Situated in the charming village of Felsted, Glendale is a 20 bed Residential care home.

A genuine homely atmosphere, easy access to local amenities, and 24 hour care are just a few features of the home.

Glendale endeavours to ascertain your preferences and choices in all aspects of your care. Their wish is to enable you to attain and remain as independent as possible.

Show Glendale on the Map

Care Provided by Glendale

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Glendale Residential Care Home Ltd
  • Person in charge
  • Amanda Thompson (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Glendale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • Hairdressing, reflexology & chiropody services are not included
  • (these prices are only a guideline, please contact Glendale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glendale Reviews (77)

Total of 77, showing 41-60
10

Glendale has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Glendale has 77 reviews.

Overall Experience

  • 68
  • 8
  • 1
  • 0
  • 0

Date Published

77
7
8
18
59

Review from A C (Son of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was well looked after he had an operation. The staff were very kind and cared for him with all his needs.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your response - it's appreciated, we are proud you were happy with our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark (Great-grandson of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with this lovely little home. The right choice for our grandmother, the team are loving and caring it’s comfortable and cosy. Very clean with home-cooked food. All residents seem happy stimulated and well presented. The home is very clean and tidy. We have had visits in the garden BBQs and
entertainment seaside days and a Christmas party all through covid although we have to keep our distance and wear PPE we can see that our grandmother and the other residents are happy. The home has moved forward with covid made a visitors room and testing station and I got one feel very safe when I visit. Can highly recommend this lovely compassionate little home.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words. We welcome all families and friends to all events even with keeping their distance at present so everyone is safe. We look forward to the rollout of the vaccine being completed and you being able to have more time and contact with your loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue D (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family can’t thank the team enough over the last few months when my mum's health declined so much. They have been marvellous to mum, also kept us in the loop with everything. She very well cared for, it’s been a hard year for care homes and the residents but they have done a great job.

Reply from Mandie Thompson, Home Manager at Glendale

We are proud of the love and care we can give in a small personal home. Thank you for your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jessica S (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent residential home - small, friendly and homely. Staff get to know the residents really well and develop close relationships with them, so they are able to provide good personalised care. The communal areas and rooms are clean and comfortable. A variety of activities are offered daily, as
well as trips, special occasions and events for residents and friends/family. Lovely garden and surrounding village. Good food. A very happy three years spent at Glendale.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words. We are pleased with how the home has evolved and continue to make important updates to the home and person-centered care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Sister of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was catered for with care during his short stay. He arrived with complex needs and they were met. He had to get used to being in a wheelchair and a more structured daily routine. He enjoyed a happy birthday and Christmas. The staff were very supportive during a very difficult time. We were
well looked after when visiting and felt completely safe in the environment. He had excellent end-of-life care.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind words, we are very pleased with how the home has evolved and we continue to make improvements for the residents best interests.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M O (Sister of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A professional caring attitude, aware of 'end of life' needs. Good and clear information of medical procedures and condition of the patient, and referrals to Doctor. Help and encouragement to relatives in extremely difficult situations of lockdown.

Reply from Mandie Thompson, Home Manager at Glendale

Thank you for your kind response. We wish you well and hopefully, you will visit our service again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glendale has shown marked improvement in all areas in the last year.
Staff are always welcoming and caring to residents and visitors alike.
I believe much has been done to improve things such as food, staffing, training etc. since my last trip here.
It would be nice to see more structured activities
and outings available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola H (Friend of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astonished when I visited. Fantastic to see all be included. A secure, reassuring home with dedicated staff. Wouldn't hesitate in recommending this lovely, welcoming home!! Outside space is a joy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I C (Resident) assisted by family/friend published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after me so well and care so well to all my needs etc. They are all so happy to do things for me and all the residents. I love them all dearly - a joy to be here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip R (Grandson of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are both friendly and welcoming and the rooms are spacious, clean and tidy. Residents are well cared for and all needs are met on a daily basis 10/10 for the care provided. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natasha T (Granddaughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly supportive staff. Always available when needed.
The home is set with beautiful surroundings rooms and facilities are very clean and well presented.
So glad my grandmother is a resident here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R D (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother felt completely at home from the moment she arrived. Clean, comfortable and extremely friendly attentive staff. She made friends with residents and did not want to leave. Absolutely marvellous.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E D (Respite Resident) assisted by family/friend published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed every day here and am looking forward to my next stay. It was clean, tidy, food good, activities excellent. Very well done to all at Glendales.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eunice T (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glendale nursing home is a very caring nursing environment. The staff are very reliable when called upon. They work very hard and enjoy playing games with the residents and families.
Beautiful outdoor area for all residents in which the residents can enjoy freely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Relative of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant environment and very helpful staff. Best care home for my grandmother-in-law to have been placed. Staff are always very kind and supportive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Grandmother of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and always very helpful. The care given to my grandmother is excellent and they are always patient with her. Extremely supportive staff and very welcoming when visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen C (Resident) assisted by family/friend published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after and am happy here.
The staff are very nice and I have a lovely room overlooking the garden.

Reply from Mandie Thompson, Home Manager at Glendale

We love having you as part of our family and are pleased you are happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely calm and friendly environment. The staff always make time for family or visitors. They have supported my mum as her care needs have changed and can often be seen laughing and chatting with her. There are lots of activities for residents including trips out and entertainers.
Mum is always
supported to join in and activities are adapted so she can participate and to help her maintain her independence. It is like being part of a family. A real home from home experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Resident) assisted by family/friend published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Kind, helpful staff.
Treated with respect.
Lots of activities.
Food is excellent with good variety and portion sizes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Friend of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, homely feel. The residents are happy and occupied and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Glendale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Glendale is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glendale is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Mandie

Mandie Thompson

Job Title: Registered Home Manager

Joined: 2019

Mandie is the Registered Manager for Glendale Residential Care Home and has the following qualifications:


Diploma in Care,
City & Guilds in Family & Community Care
NCFE Level 3 in End of Life
Trainer for Dementia Care
My Home Life Certificate
What do you see Certificate
NVQ 5 in Leadership & Management.


Mandie started working with the elderly in 2008 and worked her way up to Manager in early 2014.