Goldenley

11/13 Richmond Avenue, Benfleet SS7 5HE
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9.2 60 Reviews
  • Goldenley, Benfleet
Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms.

It is located nearby to local amenities and transport links, and has a good position within the local community.

This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.

There are 2 cooks which provide a variety of tasty and nutritious meals on a daily basis for residents to enjoy. Any special dietary requirements are taken into account.

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Care Provided by Goldenley

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jacky Frood (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Goldenley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking at the home


Goldenley Reviews (60)

Total of 60, showing 1-20
9.2

Goldenley has a Review Score of 9.2 (9.179) out of 10, based on 6 reviews in the last 2 years. Over all time Goldenley has 60 reviews.

Overall Experience

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  • 6
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Date Published

60
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54

Review from W W (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Goldenley for over two years now. I or my sister visit two or three times a week. We are made very welcome at any time and have never found a problem. Any minor issues we have raised are dealt with promptly. The team make contact if Mum has any issues (eg a fall). Mum is extremely
well looked after and there are always activities to get involved with. The team are very patient with her and with all the residents, treating them with respect and compassion. The different areas at Goldenley where we can go and sit with Mum make it easy to find somewhere quiet if there are activities in the lounge - there are two lounges, a visitor's room, a tea room and a "pub". Plus outside seating if the weather is good. All areas are kept clean and tidy without being clinical - it is a proper home.

Reply from Jacky frood, Manager at Goldenley

Thankyou for leaving a review for Goldenley. We are so glad you feel mum is well looked after and that you enjoy the different area of Goldenley for your visits.


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Review from J W (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoyed every minute of her respite at Goldenley care home. They looked after her very well, and she enjoyed all of the different activities. The staff were very friendly and helpful.

Reply from Jacky frood, Manager at Goldenley

Thank you for taking the time to leave a review. We are so glad your Mum enjoyed her stay with us at Goldenley.


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Review from Lee W (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently had to go into care as she was struggling to look after herself after the death of our dad and she had dementia. It was never an easy decision for us to make because Mum had always been such a strong, independent person. We did look at different options for Mum but we finally found a
place that Mum loved and would manage to get her life back on track. We can’t thank the staff enough at Goldenley Care Home for giving Mum back her independence and most of all, her infectious personality.
I sat with Mum recently at the home and couldn’t believe the change in her. We never stopped laughing.
Kind regards.

Reply from Jacky frood, Manager at Goldenley

Thank you for your lovely kind words. We are so happy at how well Mum has settled in at Goldenley and made friends.
It is a pleasure to have Mum at Goldenley. She has fitted in so amazingly.


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Review from Karen H (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a family member within Goldenley now for 19 months, right from the start the team members have met Mum's needs in all aspects. Mum has a whole other family within the home who care for her and we, as her immediate family, are kept involved and informed in Mum's care, activities and medical
needs.

Reply from Jacky frood, Manager at Goldenley

Thank you for taking the time to leave a review. We are so happy to have Mum as part of our family at Goldenley and that you are happy with the service we provide.


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Review from Tracey B (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a full-time resident at Goldenley Care Home and my father has recently started attending the daycare centre. They both love the staff at the home and the welcoming they get. Dad is always made to feel welcome when he visits Mum and today when I dropped him at the daycare unit, he didn't
even realise I had left...he was too busy chatting.
The food is always first-class and on occasions when I have been there during meal times wished I was having a serving.

Reply from Jacky Frood, Manager at Goldenley

Thank you for taking the time to leave the review. We are so happy Dad has settled well at the day centre and is spending time with Mum afterwards. I know they are both getting joy from spending their time together. This is great for them both.


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Review from C N (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Goldenley for a number of years and in that time she has been loved and cared for by all the staff. The staff always do the very best for residents, often under difficult circumstances. It has a very homely feel with entertainment and good food. Also, which is of importance,
the manager and assistant manager will always listen and help with any concerns or questions.

Reply from Jacky frood, Manager at Goldenley

Thank you so much for the lovely review about Goldenley and the team. So happy to know you are listened to and that Goldenley has a homely feel. This is our aim.


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Review from P A (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy at Goldenley. She is looked after by staff who show they care. She is safe and warm and enjoys the food that is cooked there. Mum has been a resident at Goldenley for a few years now, and she still enjoys joining in with the activities.

Reply from Jacky frood, Manager at Goldenley

Thank you for taking the time to leave the review, and it is good to know mum enjoys the food and activities at Goldenley.


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Review from Julia W (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed for four weeks respite. He had attended the day centre and enjoyed going. While at the day centre the carers would send me videos of my dad having fun and he would hug them as he left. It was the obvious choice for him to stay there. I needn't have worried about how he would feel being
away from home - he thought it was a hotel and didn't want to leave! He enjoyed the food and the activities and liked the residents and the carers. It was reassuring every time I visited to see him so relaxed and happy. He always looked well cared for and his room and communal areas were all clean. Very happy with the service and would happily recommend.

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Review from Dee W (Wife of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment. All staff go to great lengths to keep the residents happy.

Reply from Jacky frood, Manager at Goldenley

Thank you for taking the time to leave the review. It means a lot to the team.


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Review from Julie J (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loves being at Goldenley - she relates very well to the carers who are excellent. I have peace of mind that my mother is well cared for and being monitored for any potential problems.
The staff run great activities that ensure that energy levels remain high. All the staff are a credit to
Excelcare

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Review from Paul S (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Goldenley are friendly, professional and caring. The home looks clean and tidy. They have plenty to keep them mentally occupied e.g. Platinum anniversary event, singers coming in to get residents to have a sing-song with the songs from the past. The activities coordinator is always doing
things with the residents.
The main thing is, my mother is happy there so, I am happy.

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Review from Linda L (Wife of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldenley has been very caring to my husband whose medical condition has completely changed him from the man he was. Unfortunately, I am unable to visit him as often as I would like as I am now in a wheelchair and have to wait until my son has a day off to take me to see him but Goldenley keeps me informed
of any problems that arise. The staff are all wonderful and caring and I thank you from the bottom of my heart for all the care and compassion.

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Review from Hayley W (Granddaughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Goldenley Care Home to be very proactive and caring. They are always in contact, following protocol and ensuring they are keeping residents safe. Being able to take your own furniture in, a home away from home I feel has made a big difference for my own well-being. When I see my family
member I feel comforted and settled with their own belongings. This is additionally reflected in my family member's behaviour.

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Review from b w (Husband of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my wife was in the home for a short time before she passed away, the care and compassion she received was first class. Myself and the family were made to feel more than welcome and this caring attitude was reflected in all parts of the home. They do a very difficult job extremely well.

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Review from Siobhan W (Granddaughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldenley care home is an outstanding home in my opinion. My nan moved here for respite care back in August and is now a permanent resident. Goldenley care home has been amazing and very accommodating to not just my nan but our family too.
The staff at Goldenley are very friendly and more importantly
caring in every way possible.
Goldenley care home really does put the effort into making sure that the residents are well and truly occupied.
The staff carry out daily activities with the residents ensuring that they are getting the stimulation they need in order to keep their minds active. My nan enjoys doing the activities so much that sometimes I think she would prefer to stay there than see us!
Goldenley care home has been very professional during the pandemic and you can see just how much they really do put in lots of hard work to ensure that all the residents receive the best quality care.
Thank you to all of you. I wouldn’t recommend another care home.

Reply from Elvisa Gambrill, Home Manager at Goldenley

That is a lovely review; thank you so much. We are pleased we have been able to make what can be a very difficult time when locating care for a loved one a more pleasurable experience.


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Review from Ann O (Wife of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People are well looked after and very caring.

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Review from Jay T (Friend of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely warming care home, the staff are welcoming and very accommodating. I would definitely recommend it if you are thinking of homing a loved one. In a lovely quiet road down Richmond avenue nearby to a lovely park too which is a bonus.

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Review from Brenda F (Wife of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Goldenley are extremely great at their job. Supporting all the residents with love and care, especially through this challenging time.
They go above and beyond what is expected of them. They also treat relatives with kindness at all times.

Reply from Christine Webster, Home Manager at Goldenley

You are part of our family, be glad to welcome you back properly when the pandemic is over, but in the meantime enjoy your one-to-one visits.


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Review from Stephen R (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been working very hard in very difficult times to keep the residents both safe and motivated. It has made the last two years less stressful for both of my parents, who have enjoyed the activities and interaction with the staff. We would not have been able to provide the same level of care
if they had still been at home and would have put them at further greater risk. You only need to look at the pictures of them to see that they are enjoying themselves.

Reply from Christine Webster, Home Manager at Goldenley

I am happy with Goldenley Care Home. The staff who work there do a great job looking after the residents. Mum loves the food and enjoys joining in with the activities, but best of all, Mum looks happy there.


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Review from Angela W (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Goldenley Care Home. It broke our family’s heart to put our mum into a home, but unfortunately, Mum was no longer safe to live on her own. After much searching, we decided Mum to live at Goldenley. My mum has excellent care, from all the staff at the home. They also include
the family with open arms and involved us with any decision that needs to be made for Mum. We couldn’t see Mum at Xmas because of COVID, but all the photos and videos were put on their Facebook, and Mum had a wonderful time. Goldenley has given us, as a family, peace of mind that our wonderful Mum has the best care any family could wish for. Thank you to all the staff and management.

Reply from Christine Webster, Home Manager at Goldenley

Thank you for your review, Mum is amazing and she really loves the facebook calls and the touch notes you send her regularly.


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Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Goldenley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Goldenley is calculated as follows: ( (61 Excellents x 5) + (11 Goods x 4) ) ÷ 72 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.332 Points relating to the number of positive Reviews for Goldenley is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 6 Positive Reviews ÷ 8.2 = 0.732

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Jacky

Jacky Frood

Job Title: Home Manager

Joined: 2008

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager


Kayleigh

Kayleigh Potton

Job Title: Deputy Manager

Joined: 2018

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.


Frequently Asked Questions about Goldenley

What types of Care is Goldenley registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Goldenley provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Goldenley have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Goldenley?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Goldenley to the centre of Benfleet?

0.6 mile(s) as the crow flies, distance by road may be significantly further.