Goldenley

11/13 Richmond Avenue, Benfleet SS7 5HE
Submit a Review
9.2 60 Reviews
  • Goldenley, Benfleet
Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms.

It is located nearby to local amenities and transport links, and has a good position within the local community.

This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.

There are 2 cooks which provide a variety of tasty and nutritious meals on a daily basis for residents to enjoy. Any special dietary requirements are taken into account.

Show Goldenley on the Map

Care Provided by Goldenley

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jacky Frood (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Goldenley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking at the home


Goldenley Reviews (60)

Total of 60, showing 21-40
9.2

Goldenley has a Review Score of 9.2 (9.179) out of 10, based on 6 reviews in the last 2 years. Over all time Goldenley has 60 reviews.

Overall Experience

  • 54
  • 6
  • 0
  • 0
  • 0

Date Published

60
1
1
6
54

Review from Kelly S (Granddaughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldenley have provided amazing care for my Nan. Before my Nan went into Goldenley she lived on her own and it was a constant struggle to get the right care. Since living at Goldenley my Nan has started to eat better, her mobility has improved and we don't have the worry of her having fallen or being
lonely. The communication from the staff at Goldenley couldn't be better. We receive regular phone calls and updates are posted on their Facebook page where we can see photos as well as videos on the exceptionally activities they provide. My Nan has come on leaps and bounds at Goldenley and we are forever grateful. The last year hasn't been easy on anyone and not seeing my Nan has been devastating, but Goldenley has given us the luxury of facetime and even opened a pod where you can see your loved ones through the window and speak through intercom whilst being sheltered and keeping everyone safe. I couldn't recommend Goldenley enough, my family and I are truly very very grateful.

Reply from Christine Webster, Home Manager at Goldenley

Thank you for such a lovely review, it is heartwarming to know that that you are happy with the care we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean H (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but admiration for the whole team at Goldenley. They have, and still are coming through this awful pandemic with first-class care. Their attention to safety and care for all residents is second to none, nothing is too much trouble. My mum has been in their care for the past three years
and I can say with hand on heart I have every confidence in them and that my mum is 100% safe. Their entertainment programme is excellent and until this pandemic hit all members of the resident's families were welcomed with open arms to join in. I certainly have some wonderful memories of my mum. The fun times certainly didn’t stop when she changed her residence. I cannot thank them enough and highly recommend that anyone’s love one would soon be one of the extended family is welcome with open arms. I feel welcome, respected and above all still a daughter to my mum.

Reply from Christine Webster, Home Manager at Goldenley

Your mum is one amazing lady who never ceases to surprise us all, it's a privilege to have the opportunity to look after her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Goldenley in Sept 2020. The very thought of having a loved one move into a LTCH brings numerous emotional challenges, and these were exceptionally elevated given the ongoing public health crisis at the time. Given all this, the staff could not have been more comforting or professional.
We were familiar with the home as my mum had attended their day centre prior to Covid, and the reassurances and evidence we received from the team about how they had navigated Covid, to that point, were very reassuring. Since Mum has been in the home she has settled in nicely. It's not been without its challenges but the Goldenley staff and their resources were fabulous in coping with everything. When talking to Mum, I can see she feels comfortable, happy and safe. Nothing could be more important to me and my family. Thank you to all the team!

Reply from Christine Webster, Home Manager at Goldenley

Thank you, mum certainly has settled in well with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn R (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Goldenly for 12 months now and what a 12 months it has been through COVID. Goldenly is an amazing happy home and the care, respect and dignity given to our mum is second to none. The lifestyle coordinator is beyond good and keeps everyone entertained with such a variety of activities.
It’s an extremely hard decision to have to put a loved one into a care home but as a family, we continually thank our lucky star’s that we found Goldenley - it's home from home for mum and what more could you ask for. Thank you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie B (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad initially came for four weeks respite in February 2020 but was more than happy to become a permanent resident, member of the Goldenley family from then on. I have nothing but good things to say about the amazing care dad has received every day. He regularly told people that it was like staying in
a posh hotel, with great food! The first thing that struck me when viewing was just how fresh and clean everywhere was, the cleaners do a fantastic job. As do all of the staff, but a special shout out to the lifestyle coordinator whose enthusiasm is outstanding. The residents all look happy and well cared for, as well as entertaining. All you could wish, in a place for your loved ones to live and be cared for.

Reply from Christine Webster, Home Manager at Goldenley

That is so great to hear. Dad was a really lovely gentleman.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie G (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldenley Care Home is wonderful. My lovely mum has Dementia and has been at Goldenley for nearly 4 months, she is so happy there and I am blown away with the love and kindness that mum gets from every member of staff, they are just amazing. We made the right decision as a family for mum to become
part of the Goldenley Family and knowing she is safe and cared for so wonderfully it is a comfort to our family. All the staff at Goldenley are 'Our Heroes'.

Reply from Christine Webster, Home Manager at Goldenley

It is lovely to hear that you are reassured it is a difficult transition during normal times, Covid has made this transition even harder. Thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Husband of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of care my wife is receiving. Very helpful and support and information are very good. Very clean and tidy and facilities at the home are very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Resident) assisted by family/friend published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy in the home. The care I get is excellent. The carers are friendly and have a laugh with me. We have a good activities co-ordinator and varied activities, the carers join in aswell.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent, they are fantastic with the residents and was fantastic with my mum. The Manageress was brilliant as well. The Manageress came out to assess mum who wasn't sure about going at all, however, after some caring reassurance that mum would not be left in the home mum agreed to
go and she loved it. The Manageress is a credit to the home and so are all her staff. Everyone was so caring, the food was really nice with a lovely atmosphere throughout the home with plenty of activities, we are in the process of booking mum in again and for various day stays, it was lovely to see mum getting her dignity back with basic things that the staff are so passionate about. Thank you Goldenley.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey K (Sister of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldenley is a really friendly and welcoming home. It is very homely as well. The carers are amazing and they really do care about the people in the home. The home is very good and it is very clean. There are a couple of rooms you can go into when visiting so that you have a bit more privacy with your
loved one. We would recommend Goldenley without a doubt.

Reply from Christine Webster, Home Manager at Goldenley

Thank you for such a lovely review, we are just pleased that the home feels homely which is what we are aiming to achieve for our residents and relatives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa C (Granddaughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This environment is unlike any care home I have ever experienced. The atmosphere is very welcoming, warm and extremely friendly, the staff are an absolutely amazing bunch of people - nothing is ever too much trouble. My grandparents are so well cared for by all staff who are very professional, caring,
polite and courteous. My grandparents are really happy with living there, the fact that they have a choice between two meals is brilliant, the standard of food is fantastic and there are always plenty of drinks and snacks available. The activities that are laid on are both entertaining and engaging and when visitors such as the animals and the Elvis singer comes in to visit my grandparents are in their element - my nan especially enjoys the local children coming in and reading together. The facilities are also brilliant, there is a little Tea Room and Pub which is perfect when you need a bit of space as a family. It is a wonderful, welcoming place to visit. Thanks for everything you do.

Reply from Christine Webster, Home Manager at Goldenley

I am so pleased that you enjoy visiting us and we love that you get involved with the entertainment and are able to enjoy this with your grandparents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane C (Daughter-in-law of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank everyone for the past year's care for my mother in law. Great effort and such wonderful care for all of the residents that you care for.
It's clear to see how much everyone loves their job and also the people they care for. You have an amazing team and the whole place just has
a wonderful feel. My children have also said it's the nicest and cleanest home they have ever been in. I really recommend anyone to go here for care. Thank you all.

Reply from Christine Webster, Home Manager at Goldenley

Thank you for the lovely comments, it is great to see that the efforts that staff put in are noticed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Granddaughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan became unwell overnight and the senior carer was fantastic. Very caring towards my nan. The care that my nan gets from all. The care staff are outstanding.
All the Goldenley team are so kind and really make me feel involved. We are very lucky nan is in Goldenley. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellen E (Relative of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle moved in during May 2019. They settled very quickly and have only been positive and complimentary about all staff. They are encouraged to take part in activities by the excellent activity worker. I feel they are well cared for and have certainly seen some improvements in both their
health and social needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley G (Daughter of Resident) published on 23 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Goldenley cared for my mother for seven years or so until her death. End of life care is exceptional. They are an extraordinarily empathic, professional team who invest so much in their residents. The home is always clean and busy although there are areas set aside if you want some quiet
time with your family. My mother felt happy for the most part and safe in the place that she considered as her home. Communication is excellent. It is a homely place, there is nothing institutional about it. A home-cooked menu and all tastes are catered for- tea, coffee, cold drinks etc are always available. Visitors are always welcomed, above and beyond is their normal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat T (Friend of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic, really caring and attentive although always busy they still find time to have a chat with all residents. Visitors are made most welcome. My friend is now settling in she loves the company.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Granddaughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is well looked after and has a good quality of life. Love our family gatherings in the 1940's lounge and afternoon tea in the cafe. Staff are lovely and always helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Granddaughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love visiting my nan at Goldenley. The home is always very welcoming and nan is always well presented and contented. It's such a lovely idea to have visitor lounges so we can have some quality one to one time with nan. She loves having a coffee and cake with us in there. The home is always clean and
smelling sweet at any time of the day, which is a huge selling point from my perspective.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Wife of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased with the care my husband received while in Goldenley care centre. his visitors told me how contented he was and how impressed they were by the care centre and the staff. I intend using the centre for future respite care for my husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I T (Son of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives in Goldenley. The staff are friendly and very caring. She has settled in well and is happy with her surroundings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Goldenley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Goldenley is calculated as follows: ( (61 Excellents x 5) + (11 Goods x 4) ) ÷ 72 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.332 Points relating to the number of positive Reviews for Goldenley is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 6 Positive Reviews ÷ 8.2 = 0.732

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Jacky

Jacky Frood

Job Title: Home Manager

Joined: 2008

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager


Kayleigh

Kayleigh Potton

Job Title: Deputy Manager

Joined: 2018

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.