Goldenley

11/13 Richmond Avenue, Benfleet SS7 5HE
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9.2 60 Reviews
  • Goldenley, Benfleet
Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms.

It is located nearby to local amenities and transport links, and has a good position within the local community.

This warm and friendly home aims to create a cosy atmosphere and encourages residents to be as independent as possible.

There are 2 cooks which provide a variety of tasty and nutritious meals on a daily basis for residents to enjoy. Any special dietary requirements are taken into account.

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Care Provided by Goldenley

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jacky Frood (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Goldenley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking at the home


Goldenley Reviews (60)

Total of 60, showing 41-60
9.2

Goldenley has a Review Score of 9.2 (9.179) out of 10, based on 6 reviews in the last 2 years. Over all time Goldenley has 60 reviews.

Overall Experience

  • 54
  • 6
  • 0
  • 0
  • 0

Date Published

60
1
1
6
54

Review from Michelle C (Friend of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldenley Care Home is a fantastic care Home. They looked after my aunt until she sadly passed and the care received was brilliant.


The staff are always very welcoming and accommodating.


The events they arrange for family and friends are always well received. I would definitely recommend Goldenley

to friends and family.

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Review from G M (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers are always on the ball, and the office staff and medical staff are very helpful with any problems the arise. The cleaners are also working non stop to keep the place spotless.

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Review from Diane B (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having both parents with different needs I see all the sides of care. No one that works at Goldenley lacks in their care and dedication to their job. My mother's dementia and my father's mobility issues give all the staff challenges. Goldenley staff are always professional and give 100% to what they
are doing.

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Review from Mark S (Son of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Goldenly for the last 7 years. I visited several other homes when deciding which would be best for her needs. I was worried that I would not make the right choice. I had no need to worry she has been very happy living there. I am very confident she is being well looked
after. The staff always contact me if there is need to and I feel assured she is being well looked after. I would have no problem recommending this home to potential residents or there relatives.

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Review from Dennis H (Husband of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, caring and most importantly warm, which other care homes seem to neglect.

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Review from Jean F (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Goldenley in October 2016 she took a while to settle but now is ok. We have no complaints about mums care, the staff are great and very caring.

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Review from Beverly H (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this place and its staff enough. My mother had been a resident now for approx 4 years and the staff have coped with a very private and quite often unsocial lady.
They all understand her needs and allow her space and privacy but at the same time, watch out for her needs and requirements.
When
she has been poorly, I am always informed and the greatest of care has been to shown to her.
Her hygiene, health and eating habits are all taken care of to a high standard again with lots of interaction with myself.
Also the way they have thought of family's visiting. Providing a bar, tea room and lounge is wonderful.
Mum does not really participate in activities through her own choice although she is always encouraged. However, I know there is always lots going on for residents that do.
If I ever end up in a care home I would like to think it would be a happy, safe, caring establishment such as Goldenley.

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Review from Christopher G (Husband of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home this is. All the family loved coming here to see their mum (in my case wife). The staff were excellent and the way they cared for the varying needs of the residents was exceptional. We felt that our loved one was in really good hands and we were sorry when doctors decided
she needed to be 'reassessed' in hospital.

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Review from Gary (Son of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Goldenley are incredible. Their dedication and hard work are exemplary. Every resident is given time care and attention.

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Review from Vivien C (Daughter-in-law of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff work well as a team and put Mum's needs first. Cheerful, approachable, happy, considerate, caring. Mum finds Christmas difficult and the staff recognise this and help her.

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Review from Brenda H (Friend of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home, the residents and visitors are very well looked after. Nothing is too much trouble for the very friendly and caring staff.

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Review from Karan P (Daughter of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been at Goldenley for nearly four years, he's looked after very well. The staff are fantastic and treat all residents with compassion.

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Review from Barbara A (Wife of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband uses the facilities for respite. I have no complaints and he seems quite happy. He always looks well groomed and clean.

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Review from Alison G (Daughter of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldenley is a friendly and welcoming care home. The staff are extremely efficient and caring towards their residents. They are very aware of the individual needs of everyone. All residents are treated with dignity, respect and friendliness. As a family, we all are made to feel welcome and can visit
my mum whenever we want to and at any time of the day. We are always kept informed about the needs and requirements of my mum and are always invited to any meetings or care plan discussions.


Staff go out of their way to entertain and stimulate the residents - from keep fit, to craft activities to sing a longs (if the resident wants to participate of course!) Goldenley is a lovely place and we feel very lucky that Mum is cared for, cherished and kept safe in this warm and happy environment.


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Review from Steven B (Nephew of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is well looked after and the facilities are excellent. All the staff are so friendly and helpful and providing my aunt with all she requires. She is always treated with dignity.

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Review from Lorna J (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been cared for in a very compassionate and caring way. The staff really make an effort to listen to her and have empathy with her at all times.

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Review from Jennifer M (Wife of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always kindly and patient.

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Review from Bobbie J (Sister of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word; Excellent!!

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Review from J B (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother was welcomed into the home some months ago it was a great relief to see how happy and content she was being there and seeing first hand how caring, approachable and professional all the staff are. On one occasions when she became very unwell the response from the care team was second
to none and they looked after her immediate needs until paramedics arrived very impressive! After a visit, it is comforting to know that our parent is being looked after by a great team giving the best care, dignity and compassion in a family atmosphere.

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Review from Gary O (Son of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to register my thanks to all the staff at Goldenley. My mother was cared for there for approximately three and a half years following the death of my father. She had Alzheimer's and although it was very difficult to visit her both practically and emotionally, my family were always impressed
with the care and compassion shown by the staff there. Although our mother was unable to really say how she was treated, we could always see that the staff cared for the people there with patience and dignity, in what must be a very difficult job for them. My mother recently passed away and a member of staff attended the funeral service which was very touching. Thanks again to everyone there.

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Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Goldenley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Goldenley is calculated as follows: ( (61 Excellents x 5) + (11 Goods x 4) ) ÷ 72 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.332 Points relating to the number of positive Reviews for Goldenley is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 6 Positive Reviews ÷ 8.2 = 0.732

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (2)

Jacky

Jacky Frood

Job Title: Home Manager

Joined: 2008

Jacky joined Goldenley Care Home in 2008 and was promoted to the Home Manager role in August 2022 after spending many years as a Team Leader and then Deputy Manager


Kayleigh

Kayleigh Potton

Job Title: Deputy Manager

Joined: 2018

Kayleigh worked as a team leader at Goldenley since 2018 before being promoted to Deputy Manager in 2022.