The Grange

69 Southend Road, Wickford SS11 8DX
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9.8 53 Reviews
  • The Grange, Wickford
The Grange is a beautiful Home situated in Wickford. Just 1 mile from Silvanna Court, where the Alzheimer’s Society hold their meetings to support families and all are welcome.

The home offers comfort and security and although rooms are furnished residents can easily exchange these for precious pieces of furniture that you wish to bring from home. The Chef provides home cooked food and there is always something to tempt the appetite.

Staff always try to find out what makes you unique and what you like to do and offer activities to suit. It may be you wish to try something new and Tai Chi has been one of the new ventures and is enjoyed by many.

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Care Provided by The Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joanna Kemp (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 50+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for The Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact The Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


The Grange Reviews (53)

Total of 53, showing 1-20
9.8

The Grange has a Review Score of 9.8 (9.779) out of 10, based on 17 reviews in the last 2 years. Over all time The Grange has 53 reviews.

Overall Experience

  • 36
  • 16
  • 1
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Date Published

53
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10
17
36

Review from Deborah D (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in very well at The Grange. She keeps busy with lots of activities daily. She particularly enjoys the choir practice and the crafts. There are always activities in the mornings and afternoons, so never a chance to be bored.

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Review from Jeanette S (Wife of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the excellent care they gave my husband. It is a well-run care home, very clean and I would not hesitate to recommend to anyone thinking of respite care or as a full-time care home. Staff are amazing.

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Review from Jan W (Wife of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at The Grange, first time away from home. The staff really put our minds at rest, made us very welcome and the two weeks he was there was very happy. I had lots of contact with the home. We have no hesitation in recommending to anyone else.

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Review from Chris G (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange is a superb care home. Lovely staff and management. The place is freshly decorated, safe rooms, corridors, always clean. Moving Mum here was a great decision.

Reply from Rachel Parks, Manager at The Grange

Thank you so much for your kind words - it's our pleasure looking after Mum. I will pass your response over to the carers!


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Review from M B (Niece of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange is a caring, friendly and homely place. My aunt has been there for a while, on respite. They have looked after her very well and she is regaining her confidence. The staff are all extremely helpful and always cheerful.

Reply from Rachel Parks, Manager at The Grange

Thank you so much for your kind words - I will pass this over to the care team. It's been our pleasure looking after your aunt.


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Review from H M (Husband of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall experience of the care home is good. The food is varied and usually good. The only frustration at times is if an item is identified as being of benefit to my wife I normally have to source this myself e.g. a V pillow. Most of the staff are caring as is the manager and we often chat about
the ongoing needs of my wife.

Reply from Rachel Parks, Manager at The Grange

Thank you so much for your kind words - I will pass this on to The Care team. It's our pleasure looking after your wife.


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Review from Christopher C (Son of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother only spent a short time at The Grange Care Home before passing away. She received kind, personal care during that time and the management and carers went out of their way to advise and help the close family.

Reply from Rachel Parks, Manager at The Grange

Thank you so much for your kind words, they are appreciated - I'll be sure to pass this over to the care team. It was a pleasure looking after Mum.


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Review from C B (Son of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered The Grange for respite after breaking her arm at the age of 92 but ended up staying for almost 5 months. From the first day and every day of her stay, every single member of staff displayed the utmost kindness and consideration towards her. They couldn't do enough to make her stay
as pleasant as possible.
We were able to visit at any time and there were lots of activities going on, outside visits and shows at the home. My mother is now fully recovered and back in her own home, but I would thoroughly recommend The Grange to anyone considering a care home for a relative.

Reply from Rachel Parks, Manager at The Grange

Thank you so much for your kind words - I'll be sure to share this with the staff! We're delighted we was able to support Mum in her recovery to get her back home as she wished.


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Review from Debbie M (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Grange for 16 months. The management and staff are excellent and keep me informed of any problems and issues with Mum. All staff are very helpful and very approachable and if they can help they will, without any hesitation. My mum is very settled in The Grange and was very
happy to return there after a short spell in hospital, so that was a very good sign of how good The Grange is. Thank you to all.

Reply from Rachel Parks, Manager at The Grange

Dear Debbie, thank you so much for your kind review. It's our pleasure looking after mum! I'll pass your kind words over to the staff team.


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Review from D R (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at 5 Runwood homes before choosing The Grange where our father is now a resident. It really stood out when shown around by the young professional manageress, the friendliness, warmth and caring approach which is reflected in the staff.
The decor throughout is lovely, bright and clean.
As
far as communication, although when we have asked verbally information is forthcoming, but we have never received anything in writing or email... no welcome letter, care plan or what medication was prescribed.

Reply from Rachel Parks, Manager at The Grange

Thank you so much for your kind words - we're so glad that Dad settled well within the home. I'll pass over your comments to the care team and thank you for taking the time to review us!


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Review from Jacqui B (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m pleasantly surprised at the care the residents get from everyone at The Grange. The home is spotless whenever l go there. The resident's rooms are well furnished and have everything that they need. I’ve been there a lunchtime and the food is amazing and caters for everyone’s needs. Always tea and
coffee on the go and varied fruit juices also. The activities on the board are for everyone to enjoy and participate in. I can only say my mum is catered for in every way possible. 10/10.

Reply from Rachel Parks, Manager at The Grange

Thank you so much for your lovely review - It's really appreciated. Thank you for your support of the home - I'll let the carers know your kind compliment. It's a pleasure looking after Mum.


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Review from Ken D (Husband of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfied with The Grange. The hard working staff and admin are wonderful people. Excellent food and cleanliness of the whole place. I visit every day and really enjoy the hard working staffs positive and happy approach.

Reply from Vivian Laurent, Manager at The Grange

Dear Ken,
Thank you for your lovely comments. We will ensure this is communicated to the staff.
Kind regards.


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Review from B B (Daughter-in-law of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only negative would be the size of the lounge.

Reply from Vivian Laurent, Manager at The Grange

Hello, thank you for your comments. We have just recently made some changes with the lounges to free spaces and make it more homely. We will carry on assessing the situation to improve and take your comments on board. Thank you. Kind regards


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Review from Kim W (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Grange since 2019, and after viewing all the care homes in the area, this was the best one.
Spotlessly clean from the moment you walk through the door, rooms are immaculate and always smell nice.
The food is really good - variety - lots of it too.
The staff are always lovely
- nothing is too much to ask them - give us updates on Mum when visit.
I would highly recommend The Grange for your loved ones to be cared for.

Reply from Vivian Laurent, Manager at The Grange

Thank you for your lovely comments regarding the cleanliness of the home, the staff and the service we provide to your mum and the residents. It is great to see that your mum likes the variety of food we offer. We will ensure those comments are passed on to the staff at our meeting today (08.09.23).
Kind regards.


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Review from M B (Cousin of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a friend's recommendation, we visited The Grange and found it welcoming and the staff we met were very helpful in answering all our questions in a very professional manner. We felt confident the home and the staff could meet my cousin's needs. My cousin has been in the home since last February and
since then she has thrived with the help of the staff she is walking short distances and eating better. She feels safe and gets on well with the staff.

Reply from Vivian Laurent, Manager at The Grange

Thank you for your lovely comments. We are happy that everything is working well for your cousin, you are happy with the home and the staff. We will inform the staff about your lovely comments. Thank you very much. Kind regards.


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Review from Keith P (Son of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Mum in this care home is a wonderful thing. I looked at many care home for Mum with the idea of, if I didn't want to stay there, then I wouldn't let Mum stay there. As soon as I walked in the door and spoke to the staff, I knew The Grange was where I wanted Mum to stay and be looked after.
Having
looked after Mum for many years, it had left me with depression and feeling low, but every time I visit The Grange, I feel happy. The staff are so cheerful.
Mum couldn't be in a better place.

Reply from Vivian Laurent, Manager at The Grange

Thank you for your lovely comments. We are happy that everything is working well for your mum, the family, and for yourself. We will inform the staff about your lovely comments.
Thank you very much.
Kind regards.


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Review from Ray S (Son of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the Grange in January 2023, and from the very first day, she has been treated very well, with the management and the staff going above and beyond to make her feel welcomed, supported and cared for. The home is always clean and welcoming, and the lovely rear garden provides a nice area
for the residents to enjoy the sunny weather.
The staff are the key to the success of this home, and everyone that I speak to knows my mum and understands her needs and funny ways. This has given me great comfort knowing that Mum is well cared for.

Reply from Vivian Laurent, Manager at The Grange

Dear Ray, thank you for your lovely comments. We are happy that everything is working well for your mum and the family. We will ensure to inform the staff about your lovely comments. Thank you very much.
Kind regards.


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Review from Susan S (Daughter-in-law of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly and welcoming. All the staff are polite and helpful at all times. The home itself is very clean and accommodating.

Reply from Lesley Millgate, Home Manager at The Grange

Thank you for your kind words, Susan. They mean a lot to me and the team here at The Grange. Your message will be passed on to the wider team. Kind regards, Lesley.


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Review from Janet B (Grandson of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident for more than 6 years at The Grange. After a few ups and downs, we were delighted when a new manager took over in January 2021. She has made a very positive difference to the home and to Dad. She is very skilled and organised and has made an effort to get to know all the residents
from day one. She has kept in touch with relatives, which we appreciate. Dad is very deaf, and the manager has put in place many things to assist Dad that we have asked for in the past. Communication is the key and we have had issues with this in the past, but no longer. She has addressed all our issues and we know Dad is well looked after. Thank you.

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Review from Lee S (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a difficult time for everyone, but the staff have gone above and beyond for us as a family concerning my mum. The ladies are all so friendly and are great with Mum too. The home is lovely and is always so clean and fresh. I have no concerns with how my mum is cared for and would not hesitate
in recommending The Grange.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for The Grange is calculated as follows: ( (165 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grange is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Grange

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Meet the Team (4)

Joanna

Joanna Kemp

Job Title: Home Manager

I’m the Home Manager at The Grange and have 34 years of experience in the care sector, 27 years of which I have been working in management. I have also had the privilege to have won “Home Manager of the Year” on three separate occasions during my career.


I wake up every morning knowing that I can make a positive change in someone’s life. Our exceptional care, kindness, and genuine passion make this home very special. I feel that I am a natural leader and enjoy leading and supporting my team.


The decision to seek a care home for a loved one demonstrates a commitment to providing them with the best possible care. Here at The Grange, we are committed to delivering quality care and strive for excellence.


I am proud to manage the home and the team that I work with. The staff are kind, caring, and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.


Oluwatsin

Oluwatsin Akeni

Job Title: Deputy Manager

Joined: 2023

I have worked in the care sector since 2019 and have worked as the Deputy Manager, at The Grange since 2023. I am passionate about delivering person-centred care and strive to facilitate good communication and decision-making between the people we support, their families, and the care team.


I enjoy spending time at home with my family and going for walks in the park. I love the outdoors.


Jacquline

Jacquline White

Job Title: Housekeeper

Joined: 2019

For the past 9 years, I have worked in the care sector. I have been working at The Grange as a Housekeeper for 5 years and love my job. I love coming in to work at home.


I enjoy creating and maintaining an environment that is homely, clean, and safe, whilst supporting the home to have high standards.


The environment is so important for our residents, and I enjoy supporting others in ensuring that The Grange has a homely and family-orientated feeling.


Catherine

Catherine Sahadevan

Job Title: Lifestyle Coordinator

Joined: 2015

Hi, I’m Catherine, the Lifestyle Coordinator at The Grange, where I’ve been dedicated to creating meaningful experiences for the past 10 years. I love being creative, coming up with fresh ideas to engage residents, and working closely with the team to ensure everyone feels involved and supported.


Throughout my career, I’ve been fortunate to achieve several milestones, including awards for Excellence in Resident Experience and Excellence in Community Engagement. I’m proud to have secured a £10k grant from the Utley Foundation and to have sung with a choir at the Royal Albert Hall and Universal Music Studios, performing in front of Tony Christie—a truly unforgettable experience!


Outside of work, I run a sweet business, which lets me share my love for delicious treats. In my free time, I enjoy gardening, spending time with dogs, shopping, and staying active with keep-fit activities.


Frequently Asked Questions about The Grange

What types of Care is The Grange registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Grange provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does The Grange have?

There are 41 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café & Residents Internet Access are some of the Facilities & Services.

How far is The Grange to the centre of Wickford?

0.4 mile(s) as the crow flies, distance by road may be significantly further.