The Grange

69 Southend Road, Wickford SS11 8DX
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9.8 53 Reviews
  • The Grange, Wickford
The Grange is a beautiful Home situated in Wickford. Just 1 mile from Silvanna Court, where the Alzheimer’s Society hold their meetings to support families and all are welcome.

The home offers comfort and security and although rooms are furnished residents can easily exchange these for precious pieces of furniture that you wish to bring from home. The Chef provides home cooked food and there is always something to tempt the appetite.

Staff always try to find out what makes you unique and what you like to do and offer activities to suit. It may be you wish to try something new and Tai Chi has been one of the new ventures and is enjoyed by many.

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Care Provided by The Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joanna Kemp (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 50+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for The Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact The Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


The Grange Reviews (53)

Total of 53, showing 21-40
9.8

The Grange has a Review Score of 9.8 (9.779) out of 10, based on 17 reviews in the last 2 years. Over all time The Grange has 53 reviews.

Overall Experience

  • 36
  • 16
  • 1
  • 0
  • 0

Date Published

53
0
10
17
36

Review from Michael H (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 9-months and; the staff have treated my mum exceptionally well with the care and compassion to the highest standard.
Some of the "good" marks given are because not had an in-house visit due to Covid to give a realistic evaluation.
Areas for improvement - for pod
visits, a buzzer to let staff know you are waiting for a president.
For residents family - a detailed welcome pack covering all the facilities on offer, activities and care home protocol! After 9-months, still things I don't know about.

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Review from Alan D (Son of Resident) published on 2 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visits after last year in lockdown - my mother has been moved into a different room (I had been advised when this was happening), but this was the first time I'd seen it. The decor is clean but tired. The carpet could do with a wash/deep clean. Small, but nonetheless, an important point, which
brings down the value for money score. However, the ongoing care and attention of the staff is exemplary, particularly through the period of Covid restriction we're all experienced.

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Review from R C (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever we want to see my mum, we could always park our car around the back of their car park. All the staff that cared for my mum made us welcome and have a chat with us. Mum's room was clean and her bedding. We could always talk to someone if we needed to know anything or if Mum felt uncomfortable
about something. Pleased how she was looked after and thank you to all the staff.

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Review from Martin C (Son of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been there for over two years and is extremely happy. All the staff have been very friendly and helpful, especially during this Covid period. There appear to be a number of activities, special mention must be made to the signing/choir. My mother has thoroughly enjoyed this, and I'm sure
it has helped slow down her dementia.

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Review from Lynda S (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum entered The Grange in December 2019, one month after losing my dad, her husband of 71-years. She has dementia and is not mobile. She is 95-years-old. We found all staff very friendly and caring and visited Mum every day. Unfortunately, Covid 19 caused the home on 8 March to shut its doors. I cannot
praise the staff highly enough for their care, but the isolation has caused a significant deterioration in Mums dementia and on her physically. My family have been campaigning with many groups and societies to gain carer status for family members to have meaningful close contact with their loved one. We have also asked on many occasions why homes refuse to use LFT for relatives, which they have been provided with, stating they do not trust the results. Yet they do for Health Professionals going in to provide care for our loved ones. Whilst I have rated the overall standard below, I have to say having not physically been inside since last year, it is difficult to rate all.

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Review from Lee B (Son of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are friendly and helpful. Although the turnover of managers recently is a concern. Could have better communication regarding wellbeing or incidents of relatives, i.e a quick call no matter how minor.

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Review from Allyson B (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at The Grange since July 2020. Given the challenging times, I cannot fault the care my mother has received.
I believe my mother has settled so well because she feels safe, cared for and respected.

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Review from Lorraine L (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went into ur care in October 2020, she couldn’t have been happier than she was. The staff lovely, and residents she said the food is wonderful, she had warmed to the staff, they loved her. She is a kind, lovely bright full soul, but sadly she had health issues, like Alzheimer’s and Dementia
and some times she’d forget who called. She'd say she's not eaten and had, then had kidney problems. I used to visit and chat through the wall they put up with the large window, she’d sing to me, and we had a laugh. They made her feel so at home, wonderful staff and 24-hour care, can’t fault it at all, best place mum could have been, but sadly Mums happy ness was short-lived and was taken ill. They did all they could have done, they had her taken to hospital as she was ill, and sadly, we lost our lovely sweet soul on Friday 22/2/21. Want to thank the particular person who ran the home when mum went in, and all the lovely staff who took care of her, she had two favourites there, thank you u all.

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Review from C B (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care of dad's needs, good interaction with staff and dad and family. Always able to contact staff and obtain updates. Good activities arranged. During COVID, updates and garden visits arranged. Feel dad is very safe and happy.

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Review from John V (Son of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit, garden lovely, staff very helpful and friendly. Unable to go inside due to Covid 19.

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Review from Neil H (Nephew of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange has done a terrific job with my aunt; who moved in over two years ago. They have coped extremely well with her progressive conditions that mean she requires a lot of attention. I am writing this review now to specifically highlight their response to the Covid-19 pandemic. They were early
to close access to visitors, operating ahead of the government lockdown, and have responded throughout the pandemic thus far operating to keep the residents both safe and thoughtfully cared for.
As with many things at the moment, things and people have taken for granted have suddenly been in the spotlight and are key in our thoughts. Hence, I'd like to express my thanks and admiration for all the staff who, now more than ever, we really appreciate all they do! When we're out of the other side of this, we must all remember to show our appreciation on a more consistent basis.

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Review from Alison B (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the very first day mum arrived, the staff were really welcoming and nothing was too much trouble. Arriving between mealtime part of the day, the chef cooked a hot meal and served it himself. Mum's room is a good size, but maybe a fresh coat of paint would be great. The bathroom is very small and
wheelchairs are a bit tricky to manoeuvre but functional.
Activities and raffles are constantly being organised should residents wish to participate. The cafe is bright, modern, always has tea, coffee and cake. The main strength of The Grange is the staff. From the Manager and assistant down, they are always willing to talk, listen and action any requests put to them whenever possible.

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Review from Gillian B (Resident) assisted by family/friend published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it here because the people are friendly. I've made friends here and I like to go on outings. I like singing and I belong to the choir and I enjoy it when we go out to places and sing to other people. I am very happy here and everyone looks after me.

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Review from Julie S (Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very contented.

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Review from J M (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a lot of soul searching, we admitted mum to a care home. We narrowed the choice to three and The Grange became available. After the initial settling in bumps in the road, which are expected, we have found The Grange to be a lovely place for mum. She particularly loves the activities on offer -
choir, games and themed parties. She seems very content and happy. The management and staff are all very amenable and helpful.

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Review from M H (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was in the care home for convalescence following inpatient hospital treatment for a fractured femur. The staff were very pleasant and friendly. The food was fine and there was an entertainment programme, although, my mother would not participate in that.

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Review from Donald M (Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly I am not quite a walker yeat and still use a wheelchair. The staff here could not be kinder to me. On a trip by coach/bus the driver looked after me from start to finish, he stayed with me all the time and took me wherever I wanted to go. People outside The Grange as so good to us and I sometimes
wonder what we can give in return. One thing we can give is singing.

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Review from James G (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my mother has been at The Grange, I have been very impressed by the care and attention of the staff. They are friendly and always happy and my mother is happy there also.

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Review from Peter B (Son of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the dedication and help provided to my mother. Very friendly and caring staff.
I would have no hesitation in recommending The Grange. The overall care provided gives us confidence that my mother is in good hands.

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Review from Becky W (Granddaughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan is happy and settled at The Grange. Staff are always helpful but it is clear at times there is understaffing issues.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for The Grange is calculated as follows: ( (165 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grange is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Joanna

Joanna Kemp

Job Title: Home Manager

I’m the Home Manager at The Grange and have 34 years of experience in the care sector, 27 years of which I have been working in management. I have also had the privilege to have won “Home Manager of the Year” on three separate occasions during my career.


I wake up every morning knowing that I can make a positive change in someone’s life. Our exceptional care, kindness, and genuine passion make this home very special. I feel that I am a natural leader and enjoy leading and supporting my team.


The decision to seek a care home for a loved one demonstrates a commitment to providing them with the best possible care. Here at The Grange, we are committed to delivering quality care and strive for excellence.


I am proud to manage the home and the team that I work with. The staff are kind, caring, and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.


Oluwatsin

Oluwatsin Akeni

Job Title: Deputy Manager

Joined: 2023

I have worked in the care sector since 2019 and have worked as the Deputy Manager, at The Grange since 2023. I am passionate about delivering person-centred care and strive to facilitate good communication and decision-making between the people we support, their families, and the care team.


I enjoy spending time at home with my family and going for walks in the park. I love the outdoors.


Jacquline

Jacquline White

Job Title: Housekeeper

Joined: 2019

For the past 9 years, I have worked in the care sector. I have been working at The Grange as a Housekeeper for 5 years and love my job. I love coming in to work at home.


I enjoy creating and maintaining an environment that is homely, clean, and safe, whilst supporting the home to have high standards.


The environment is so important for our residents, and I enjoy supporting others in ensuring that The Grange has a homely and family-orientated feeling.


Catherine

Catherine Sahadevan

Job Title: Lifestyle Coordinator

Joined: 2015

Hi, I’m Catherine, the Lifestyle Coordinator at The Grange, where I’ve been dedicated to creating meaningful experiences for the past 10 years. I love being creative, coming up with fresh ideas to engage residents, and working closely with the team to ensure everyone feels involved and supported.


Throughout my career, I’ve been fortunate to achieve several milestones, including awards for Excellence in Resident Experience and Excellence in Community Engagement. I’m proud to have secured a £10k grant from the Utley Foundation and to have sung with a choir at the Royal Albert Hall and Universal Music Studios, performing in front of Tony Christie—a truly unforgettable experience!


Outside of work, I run a sweet business, which lets me share my love for delicious treats. In my free time, I enjoy gardening, spending time with dogs, shopping, and staying active with keep-fit activities.