Hargrave House

103 Cambridge Road, Stansted Mountfitchet CM24 8BY
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8.9 40 Reviews
  • Hargrave House, Stansted Mountfitchet
Hargrave House care home is a listed building situated in the Saxon village of Stansted Mountfitchet in Essex. Built originally in 1875 in the ‘Jacobean’ style of red brick and stone dressing, AgeCare acquired the property in 2001 and developed it significantly over the coming years to house 58 elderly residents.

Residents can enjoy picturesque, tranquil surroundings and a short walk into the village centre for those that are ambulant. The home is split into two wings, one designated for residential care and a further secure wing developed specifically for those that suffer with various forms of dementia.

The home has the air of a magnificent five star hotel, with many amenities for the most discerning of residents.

If you are looking for compassionate and considerate care in luxurious surrounds, please do not hesitate to visit and see how they make a difference to people’s lives.

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Care Provided by Hargrave House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelley Sidhu (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (6)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Hargrave House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
  • (these prices are only a guideline, please contact Hargrave House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time to Hargrave House and the home does not have set visiting hours


  • Parking

  • Free parking is readily available on site


Hargrave House Reviews (40)

Total of 40, showing 21-40
8.9

Hargrave House has a Review Score of 8.9 (8.874) out of 10, based on 6 reviews in the last 2 years. Over all time Hargrave House has 40 reviews.

Overall Experience

  • 30
  • 10
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Date Published

40
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34

Review from Lesley M (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and our families could not be more impressed with the love, support and care provided by the staff at Hargrave House. Mum is content, engaged, well-nourished and happy. The staff show respect to all of the residents, recognise and celebrate their abilities and show real care, love and compassion
to Mum and all of the other residents. They keep me updated with any issues or news.

Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us a review. The management and staff are delighted with your comments and we're extremely proud that our efforts are being noticed. We all look forward to seeing you again soon.


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Review from Steve S (Nephew of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Always spotlessly clean and well maintained.
Staff at all levels are professional, caring, helpful and friendly.
Level of care and support for residents and their family and friends is first-class.
Could not get better care than Hargrave staff provide.

Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us a review. The management and staff are delighted with your comments and we very much appreciate your kind words. We all look forward to seeing you again soon.


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Review from Heather (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always responsive and very kind. There is a quick response to questions and issues resulting in a good outcome for my mother. We are so pleased to have found Hargrave House which provides a lovely, peaceful environment which we all enjoy visiting.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review. The management and staff would like to thank you for your kind words and we are glad that your mother has settled in. We look forward to seeing you again soon.


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Review from Roger T (Stepson of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative, who has some form of dementia, is cared for in a safe and caring environment. I’ve eaten there myself, and the food is good, and the staff are respectful and supportive.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review, your comments are very much appreciated. We look forward to seeing you again soon.


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Review from V H (Wife of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alice Grace is run very professionally and all staff have very good knowledge of my husbands care needs. Any questions, requests or queries are dealt with promptly and the communal atmosphere is calm and happy. The decor is so stimulating and comfortable. I feel a sense of calm and relief that my husband
is in their care.

Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us a review. The staff and management are delighted with your comments and we are so glad that we can be of service. We all look forward to seeing you again soon.


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Review from D B (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well looked after during her time in Alice Grace. The staff are caring and kind. I have no complaints of any kind. Anything I have wanted attending too has been carried out promptly and with pleasure.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review, your comments are very much appreciated by the management and staff alike. We wish you all the best for the new year.


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Review from P O (Son of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run caring establishment with excellent facilities. The sympathetic staff respond quickly to the changing needs of their residents, and always consult with the family and keeps us well informed.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review. Your kind words are very much appreciated by all the staff and we look forward to seeing you again soon.


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Review from P M (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is having difficulty in accepting everything being done for her and she has little independent choice. Even though there are many activities, she feels none are useful or practical. She could possibly benefit from being asked to do some small task, so she has a reason to get up and not feel
useless.

Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us a review. We have discussed your concerns with your mother and she seems much happier now, we would also like to speak with you to address any further issues you may have, please contact the manager directly to arrange a convenient time to meet. Thanks again for leaving us your review.


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Review from H F (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the race night at Hargrave House. Great night. Residents and family members. A fun, lively evening for all. All I would say is that the music and signing was a bit loud for some residents. Looking forward to more resident and family events.

Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us a review. We will take your comments on board in consideration for our forthcoming events and we look forward to seeing you again soon.


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Review from C W (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended a lovely race night on 27th September. There was a very friendly atmosphere where everyone was taking part. A selection of drinks and nibbles were provided and the presenter was very enthusiastic. It was a lovely opportunity for everyone to get together for a thoroughly enjoyable evening.

Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us a review. We're so happy that you and your family enjoyed our race night and look forward to seeing you at our next event.


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Review from Colin (Son of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Race night 27th September 2019.
Lovely evening, thanks to all the staff.
Shame there wasn't enough fizzy drink to go around.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thanks for taking the time to leave us a review. We'll make sure there are more provisions for our next event.


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Review from Heather (Daughter of Resident) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, compassionate, kind and understanding. They treat each resident with respect and a willing smile.


The home itself is clean and bright with attention to making it a home from home for the residents which is especially important for those with dementia. My father found it very

comfortable and the quality of the room he used was like his own.


I have recommended Hargrave House to a number of my contacts in the dementia carers group I attend and cannot praise the staff enough.


Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us a review. The staff are extremely proud to receive such feedback and we are so glad that you and your family are happy with our service.


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Review from Helen (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be very caring and attentive to my mother and she Is looked after extremely well. The home is very attractive, kept clean and nicely decorated.

Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us your review, it is very much appreciated and we look forward to seeing you again soon.


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Review from Marion Y (Daughter of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is generally contented and relaxed at Hargrave House. Good routines have been established that have helped her settle. Most staff are helpful and listen carefully to requests and needs. She enjoys the activity that occurs even if she does not fully participate. My mother appreciates the food,
snacks and drinks that are provided and I am able to share valuable time with my Mum. Many thanks to those who work hard to help such vulnerable people.

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Review from Richard (Son of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the service is very good and it is very well managed. My only complaint so far is the room is fairly small and some (particular) staff can be quite short/sharp in response to my Mother's requests, although I do understand it is a difficult task.

Reply from Carol Tubby, Registered Manager at Hargrave House

Thank you for your honest review of our service. We were unaware of these issues as you had not reported them to me, however, after our recent discussion we found that your safety concerns came about from your belief that other residents had entered your mother's room when she was at lunch. To ensure absolute peace of mind, we would lock your mother's room when she was not there.


In regards to rooms being "poor", you felt this was due to your mother not liking the colour of the wallpaper, which we agreed we will change during the next refurbishment (where she will be able to choose her own wallpaper).


Finally, in response to value for money, you felt that the charge for the room is excessive for the size. We have agreed to look to relocate your mother when a larger room becomes available. We are sorry that your views of Hargrave House are tainted in this way and we hope that what we have agreed to will help raise your opinions of our service.


Should you have such concerns in future, please do not hesitate to contact me as soon as is possible so that we may discuss them.


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Review from Elaine S (Daughter of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hargrave House is a lovely place for elderly people to reside in. The cleanliness is unsurpassable, and the rooms are tastefully decorated. There is always something going on which the residents are encouraged to participate in and the staff are very helpful and kind. They take them on outings which
is nice . Nothing is too much trouble for the staff to make the residents feel like they are part of a community. It makes people happy to leave members of their family there.

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Review from Mrs H D (Daughter of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been at Hargrave House for a short while but so far I am very happy with the way ALL the staff have cared for my mother & have responded to her various needs & demands. My mother adores all the carers, they are very smiley, kind & responsive, & everybody has helped her in getting
through the very difficult early stages of going into a home. My mother's room is an absolute delight; the attention to detail in the decor throughout the entire home makes 100% difference; it feels a 'happy' place to walk into, & as much as is possible, much like a home.

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Review from Janet A (Son of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lot of support for our mum who has been quite hard to deal with alot of the time. The home has stuck with mum even when showing some aggression at times . When I look around the home I see how clean and decorated to a very high standard . Makes you feel very relaxed when you arrive , always able
to help yourself to a cup of tea . Staff are always very friendly and approachable to ask a question . The staff keep us informed if anything happens to our mum and deal with any problems .
Felt very lucky that mum was able to gain a place at the home .

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Review from Sarah (Daughter of Resident) published on 5 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care home, mum is very happy here. Food is excellent, I know this because she is eating, which she did not do at her last care home.


Would be nice if my mother had a bigger room on the ground floor but I assume everyone asks for this!


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Review from Geoff B (Friend of Resident) published on 8 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My oldest and dearest friend, who is a resident, and her family tell me they are very happy that she is in such a fine care home (as I am). The staff I have spoken to are most friendly and courteous and it is obvious that they are very fond of my friend. Thank you for looking after her who I have known
since 1965 !! We are the same age! Yours most sincerely.

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Current Review Score: 8.9 (8.874)

Overview of Review Score

The Review Score of 8.9 (8.874) out of 10 for Hargrave House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Hargrave House is calculated as follows: ( (55 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 70 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.117 Points relating to the number of positive Reviews for Hargrave House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 6 Positive Reviews ÷ 11.6 = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Shelley

Shelley Sidhu

Job Title: Registered Manager

Joined: 2015

Shelley’s journey in the care sector began at 17, aiming to gain experience in patient care for a potential career as a drama therapist. However, her passion for caregiving led her to continue in the field for 17 years.


Starting as an agency carer, Shelley steadily advanced to deputy Manager at Waterbeach Lodge through her dedicated work and experience. Her primary focus is on ensuring the daily well-being of residents, a commitment she has carried through her tenure at Waterbeach Lodge for 10 years before joining Hargrave House in March 2024 as the Manager. She is deeply dedicated to providing a safe, well-led, and responsive service to residents and their relatives, finding immense satisfaction in making a positive difference in people’s lives.