What types of Care is Hatfield Haven registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hatfield Haven provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Hatfield Haven?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatfield Haven to the centre of Bishop's Stortford?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Hatfield Haven care home, Stortford Road, Hatfield Heath, Bishop's Stortford, Essex CM22 7DL

Review from D D (Aunt of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience

The management and staff at Hatfield Haven are kind, caring and respectful towards all of the residents and each other. The atmosphere is warm and friendly and the staff are all very attentive towards each resident's individual needs, whether that be physical or emotional. I have no concerns now about

my aunt's health, welfare or safety. This home is a 'gem' and shows how to run a gold standard care home.

Reply from Sarah Smith, Admin at Hatfield Haven

What a lovely reply! Thank you for your lovely words and appreciation.

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Review from I C (Wife of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience

I visit regularly 4-5 days during the week. My wife and I were together for 43 years including 5 years prior to her residency.
The home is a caring environment which establishes much more of a 'homely' feeling. Staff were very approachable and always helpful, courteous and attentive.

Reply from Sarah Smith, Admin. at Hatfield Haven

Thank you for this review we do strive to be helpful, courteous and attentive to residents and families alike so thank you for acknowledging this.

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Review from E S (Wife of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience

It's a difficult decision to place your loved one into care due to dementia. I am very happy with his care, the staff are good, well trained and make sure my needs are met also, nothing is too much trouble. The staff are the same all the time so I've got used to them.
It's early days, but I hope my

husband settled in the future as he has so far.

Reply from Sarah Smith, Admin at Hatfield Haven

Thank you for taking the time with this review. We really do appreciate your feedback and if there is anything you are unhappy with, this can be addressed and swiftly changed. Thank you once again.

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Review from David K (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience

Truly outstanding, my mum was moved here from another care home that was nowhere near as good. The staff are all so caring and passionate about what they do. Residents are treated to so many engaging activities. There was a belly dancing raffle pancake day. And a Pantomime every year. Trips to the seaside.

Visits to the airport to see planes taking off, plus tea and cake. There are animal experiences; snakes, dogs, meerkats, bats, spiders, owls. It is so heartwarming to see my mum put on weight and enjoying herself. I feel I have got my mum back from her dementia. It is like having a second family. Every visit is so enjoyable.

Reply from Sarah Smith, Admin at Hatfield Haven

Wow, what a lovely review, thank you. It makes everyone of us that care for your dear mum so proud when we are appreciated like this. Thank you.

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Review from Sandra K (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience

This care home is outstanding. The care and compassion given to my mother are excellent; she is very happy here, which makes me very happy too. I would recommend Hatfield Haven every time.

Reply from Sarah Smith, Admin at Hatfield Haven

Thank you so much for your appreciation. We take such pride in our care here and really do appreciate the positive feedback.
Thank you again.

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Review from P S (Wife of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience

I am always given a welcome cup of tea (and an offer of food) as I usually come by bus. They new furniture has made all the spaces more accessible.
New residents are more welcome even if the don't appreciate it.

Reply from Sarah Smith, Admin at Hatfield Haven

Thank you for your kind words, we always try to make everyone feel welcome and at home, after all this is the residents' home...

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Review from J H (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience

My father has been in this care home for 4 years. He loves living in the home and has been very happy here. The staff are always friendly and helpful, as well as being very caring to the residents. The activities are engaging, my father loves painting and art etc. They are also taken on outings very

regularly which is of great benefit to all. We are very pleased my father is at Hatfield Haven.

Reply from Sarah Smith, Admin at Hatfield Haven

Thank you for your kind words which go such a long way for everybody that works within the home.

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Review from Karen B (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

Hatfield Haven is providing excellent care for our mum. The staff are compassionate and have treated Mum with so much love, kindness, dignity and respect. I can only praise all the staff for everything they do, both staff and management are always welcoming to the family. I would certainly recommend

the home to anyone. There are always a lot of amazing activities going on with a first-class organiser and lots of fun. We couldn't be happier!

Reply from Sarah Smith, Admin at Hatfield Haven

Thank you so much for your lovely review. We work really hard to maintain our name as a caring welcoming home, who meets all the needs of our lovely residents and it is so nice to receive a review such as yours which validates this. Appreciation goes a long way. Thank you.

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Review from D H (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience

My Mum has been a resident now for 7 months. She is very settled and well looked after. She feels safe and secure. The food is good and plentiful.
I particularly like the amount of activities organized to keep residents busy and engaged.
The staff always seem to be very caring and fond of residents.

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Review from I C (Son of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience

Since moving into Hatfield Havenmy fathers condition has dramatically improved, it is lovely to see him regaining interest and enjoyment of his life. His physical needs have been well looked after and he has the right amount of stimulation to help him close with his dementia. The staff have been so

careful with the residents during the pandemic while giving us as much freedom as possible to visit too.

Reply from Sarah Smith, Admin at Hatfield Haven

Thank you so much for your review, our residents mean so much to us and we are so lucky to have a wonderful caring staff that genuinely care for all our residents. Thank you once again.

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Review from K W (Daughter of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

I have always been impressed with every aspect of my mother's care at Hatfield Haven, but I write as we are in the mid-Covid-19 situation.
I have been so impressed with the way the whole team, from the management to the carers, have handled a very dangerous situation.
It has been so very hard not

being able to visit, but the staff have done their very best to maintain contact between our family and our mother ie, phone calls and facetime. It has helped us cope with the current situation, just knowing that Mum is in a loving, caring environment. I will never be able to thank them all enough.

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Review from S O (Daughter of Resident) published on 26 May 2020
Submitted via Postal Card • Report

Overall Experience

Overall I think the care offered at this home is very good. Staff have good relationships with the residents and are aware of their needs. Food could be more interesting and varied and I have had some issues with room cleanliness. Outdoor facilities could be improved and staff motivated with better

pay. It is hard to reconcile the cost of care with facilities/food/activities.

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Review from Elizabeth E (Daughter of Resident) published on 25 May 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for over 3 1/2 years and has had nothing but the best standard of care the staff can provide. She is extremely content and I am very comforted by that. My only complaint would be that her fees have increased by 25% which I find unacceptable as her pension and other benefits

have not!

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Review from Colin P (Son of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

It would be really difficult to find anything that warrants a less than positive response. Our mother has been in Hatfield Haven for a year. We were concerned about how she would be cared for but very quickly our minds were put at ease as we realised that she was getting excellent all-round care. We

can only describe the staff and management as ‘simply the best’. The residents are kept stimulated and entertained during the day and regular trips are arranged including visits to garden centres and museums. Recently (until the COVID19 pandemic) children from a local nursery were also visiting the residents at the home on a weekly basis with both groups clearly getting so much out of the visits. Apart from our regular visits (which have had to be virtual during ‘lockdown’) we look forward to seeing the activity photos on social media. We cannot thank all the staff enough for their dedication and compassion.

Reply from Carol Tubby, Registered Manager at Hatfield Haven

I would like to take this opportunity to say thank you for your lovely comments, it means so much to all of us and is very appreciated by the staff. Your mum settled very well and enjoys life with us especially trying to teach some of us French and those moments are very important to her as you can see by her smiling face. It is so lovely for staff to see these beautiful comments and to be appreciated for the work that they enjoy doing in currently such difficult times.
Thank you again from all at Hatfield Haven

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Review from Shirley B (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience

Excellent care.

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Review from Bernie T (Son-in-law of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience

My wife and I visit about twice a week over the last two years. The home is clean, warm and friendly. The staff have a difficult job watching over the residents, some of whom can be difficult and unpredictable.
Our experience has been that the staff are very friendly, approachable and caring to residents

- even the difficult people. They provide entertainment, outside visits and support and are always smiling and surprisingly loving to their patients. The effort put into the running and management of the Haven is, in our view, exemplary.

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Review from Dawn M (Daughter-in-law of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience

Lovely home which is very well run, in particular, the entertainment and activities are outstanding. They provide stimulation and amusements nearly every day.

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