The Haven

84 Harwich Road, Colchester CO4 3BS
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9.6 61 Reviews
  • The Haven, Colchester
The Haven is a national and regional award-winning care home registered for 32 occupants.

The Haven is known for its modern-day approach in Dementia Care using innovations and technology to enhance the support and stimulation to its residents encouraging them to live as independently as possible by receiving care and support consistent with their needs.

The Haven understands the importance of each person’s individuality and adapts a person centred approach to ensure each resident lives a life that they wish to live, whether it is menu preferences, religious and cultural needs or a trip to the pub now and then.

The Haven is set in approximately one acre of secluded land and is 5 minutes’ drive from Colchester town centre. Local amenities include bus stop directly outside, two small local shops and a church; pub and restaurants within walking distance.

The home also has 2 lounges and a dining room, with attractive views of the garden area. The grounds within which The Haven is located can be easily accessed and residents are able to make use of this beautiful area. Seating areas and are present to assist clients with poor mobility, enabling all residents to enjoy the benefits of outdoor exercise. The garden has lots of wildlife in the area, which help to create a welcoming and stimulating environment for residents and family members.

A caring place for anyone over the age of 65, male or female, who suffers from dementia, including married couples or partners, who have reached a stage in their lives where they prefer to live in a home where all the support required for daily living.

A caring team of staff provide cooked meals, refreshments, housekeeping and laundry services as well as personal care for residents.
There are numerous services offered by The Haven including regular visits by a hairdresser, chiropodist, occupational therapist and optician.

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Care Provided by The Haven

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jane Diplock (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Haven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250

  • Excludes hairdresser and Chiropodist
  • (these prices are only a guideline, please contact The Haven to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call the home to arrange a visit.
    The home have protected mealtimes


  • Parking

  • Parking available


The Haven Reviews (61)

Total of 61, showing 21-40
9.6

The Haven has a Review Score of 9.6 (9.550) out of 10, based on 11 reviews in the last 2 years. Over all time The Haven has 61 reviews.

Overall Experience

  • 44
  • 16
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Date Published

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Review from Terry C (Husband of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, welcoming staff. They look after my wife extremely well. Overall, fantastic.

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Review from Joyce S (Wife of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband loved being here and was able to draw. Helpful, friendly staff and the food was excellent. The cook is amazing and friendly.

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Review from E R (Husband of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has settled into The Haven well and seems relaxed. I have not been able to visit her as often as I would like due to Covid restrictions and the demands of my own health, therefore have only limited experience of the care she is receiving, but so far, so good.

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Review from Grant C (Son of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at The Haven for nearly 7-years. She was loved by all the staff and looked after as if she was their own mother. I couldn’t praise The Haven high enough and would recommend them to everybody. Mum passed in July 2021. She was deeply loved by all and I know they miss her as I do.

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Review from Tracy A (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is in the process of being updated and the old garden room has now been made into a lovely coffee shop. On Mother's Day, we had a lovely afternoon tea in there which was delicious and the staff made a big effort for us all. A really nice touch, thank you.

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Review from Hayley F (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely to see my mum and my two sisters for afternoon tea for Mother's Day. Lovely, friendly staff.

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Review from Sadie C (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely Mother's Day afternoon tea. The service was very good and the food was really nice. Mum had a lovely afternoon with her three daughters for the first time in the last two years. It was so lovely to spend time together.

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Review from C S (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to The Haven in Jan 2020 and passed away in Feb 2022. The care my mum received was amazing, and at her end of life received amazing care. Everything was in place for her, and the staff were lovely towards my mum and my sister. Amazing care home.

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Review from Malcolm B (Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and on the ball. Extremely good cooks and the food is excellent. A good feeling of being a safe environment. The residents are treated with care and dignity. Overall, an excellent care home. I have no complaints whatsoever.

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Review from N M (Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good service is offered. Varied menus at mealtimes - all food served is totally acceptable for a varied diet. Care is taken by staff as to assist in any way possible, if any questions are asked.

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Review from Raymond H (Brother of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I haven't had a good look around the home because of Covid, but it seems clean and there is no horrible smell. Mostly, my brother is happy. He loves the food and much prefers it to the carers he had in his home, before his fall.

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Review from Dee E (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad suffers from vascular dementia, since arriving at The Haven he has thrived. The Haven provides such care and interaction, we love seeing the photos and FaceTime calls. We also live miles away and during the pandemic, as restrictions were lifting, they have been as flexible as possible with us arranging
our visits. I cannot thank you enough.

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Review from Louise N (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at The Haven in January 2020. She had a lovely sunny room upstairs and was cared for very well by all the staff. If there were ever any problems, a member of staff called me straight away and I was kept informed of every detail of her care. I was obviously unable to visit
during COVID but was updated regularly on Mum's well being and we tried a few Facetime calls; the staff were so accommodating. The regulations relaxed a little in August and I was able to visit Mum in the garden at an arranged time and all safety procedures were adhered to. I could see that Mum was thriving and happy. Sadly, we lost Mum in September through a stroke. At all times, every member of staff has been kind, respectful, friendly and caring. I would have no hesitation in recommending The Haven to anyone in need of a safe and loving residential home.

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Review from Niki L (Ex Family Member) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The greatest levels of dignity and support are given to service users and families. The staff frequently go above and beyond to make the Haven a wonderful place. It really is a place that I would choose for dignity, respect and support. Well done everyone at The Haven.

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Review from Ann S (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Management and staff at The Haven provide an excellent Safe, Caring and Stimulating environment for their residents.
My mother has been at The Haven for 8yrs+ and I am regularly informed and updated on all aspects of the care my mother is receiving which in my view is excellent.
The dedication
of Management and staff to keep all residents safe has been particularly highlighted during this Pandemic.

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Review from Gerald G (Husband of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good. Staff are very caring. My wife's toenails need cutting. Staff are waiting for new chiropodist. Her hair has not been cut recently. She is being looked after very well.

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Review from Paul W (Son of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the care home staff for all the help and understanding they have provided in looking after my father. The care provided by the team is excellent as well as the food and activities.

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Review from Michele H (Daughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is really happy at The Haven, I couldn’t have chosen a better place for her to be. They make her feel part of a family. She says she will never move out.

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Review from Robert M (Son of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Haven are great and there always seems to be some type of activity taking place. I am really happy with the level of care my father receives and I'm sure he feels very much at home and safe at The Haven.

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Review from Sue S (Daughter of Resident) published on 10 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Haven are extremely friendly and caring, my mum is doing really well. Her mobility has improved and she is content.
There are lots of activities for the residents, they are always thinking of new things to do for the residents to keep them stimulated.
The home is warm, friendly,
welcoming and comfortable for residents and visitors.

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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.550 for The Haven is calculated as follows: ( (74 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Haven is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (4)

Tania

Tania Warner

Job Title: Registered Manager

Joined: 2021

I am honoured to be a part of the Sohal team and a registered Manager at The Haven. I have worked in the care sector for over 15 years, having started off a care assistant and worked up the ladder to a registered care manager. I have always had a passion for caring, particularly the elderly, and those living with dementia and Alzheimer’s.


I am passionate and care deeply about enhancing the resident’s lives.


Chloe

Chloe Collett

Job Title: Administrator

Joined: 2021

Hi, my name is Chloe and I have been at The Haven since October 2021, and I really enjoy working here.


I like to meet the families and build relationships with the residents on a daily basis.


Lisa

Lisa Keppel

Job Title: Activities Co-Ordinator

Joined: 2018

Hi, my name is Lisa, I have worked in Health and Social care for over 28 years in many different roles. For the past 4 years, I have been an Activities Co-Ordinator at The Haven.


I love spending time with the residents and hearing their life stories.


I do daily activities, both in groups and on a one-to-one basis.


It makes my day when I see the residents happy, smiling and enjoying themselves.


Lee

Lee Baldwin

Job Title: Administrator

Joined: 2014

Hello my is Lee Baldwin, and I have worked at The Haven for many years in different roles in the home.


I am now an Administrator and I'm really enjoying my role, I'm meeting different, people and really like interacting with the resident's families.