The Haven

84 Harwich Road, Colchester CO4 3BS
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9.6 61 Reviews
  • The Haven, Colchester
The Haven is a national and regional award-winning care home registered for 32 occupants.

The Haven is known for its modern-day approach in Dementia Care using innovations and technology to enhance the support and stimulation to its residents encouraging them to live as independently as possible by receiving care and support consistent with their needs.

The Haven understands the importance of each person’s individuality and adapts a person centred approach to ensure each resident lives a life that they wish to live, whether it is menu preferences, religious and cultural needs or a trip to the pub now and then.

The Haven is set in approximately one acre of secluded land and is 5 minutes’ drive from Colchester town centre. Local amenities include bus stop directly outside, two small local shops and a church; pub and restaurants within walking distance.

The home also has 2 lounges and a dining room, with attractive views of the garden area. The grounds within which The Haven is located can be easily accessed and residents are able to make use of this beautiful area. Seating areas and are present to assist clients with poor mobility, enabling all residents to enjoy the benefits of outdoor exercise. The garden has lots of wildlife in the area, which help to create a welcoming and stimulating environment for residents and family members.

A caring place for anyone over the age of 65, male or female, who suffers from dementia, including married couples or partners, who have reached a stage in their lives where they prefer to live in a home where all the support required for daily living.

A caring team of staff provide cooked meals, refreshments, housekeeping and laundry services as well as personal care for residents.
There are numerous services offered by The Haven including regular visits by a hairdresser, chiropodist, occupational therapist and optician.

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Care Provided by The Haven

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jane Diplock (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Haven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250

  • Excludes hairdresser and Chiropodist
  • (these prices are only a guideline, please contact The Haven to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call the home to arrange a visit.
    The home have protected mealtimes


  • Parking

  • Parking available


The Haven Reviews (61)

Total of 61, showing 41-60
9.6

The Haven has a Review Score of 9.6 (9.550) out of 10, based on 11 reviews in the last 2 years. Over all time The Haven has 61 reviews.

Overall Experience

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  • 16
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Date Published

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Review from Carole K (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really caring and friendly. Good team spirit.
Really pleased that mum is in such a nice environment.

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Review from Terri W (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into the Haven in 2015. She has just recently celebrated her 97th birthday and she is very happy here and I'm extremely grateful for the care that she's being given. There is a whole variety of food, activities and social entertainment which myself and mum join in. I would like to think
that the care home would give me a permanent home if and when I needed it.

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Review from E G (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for the staff.
Residents cared for with love.

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Review from Becky G (Granddaughter of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t praise The Haven enough! My nan has been there for a while now and is always happy and well fed, the food is always lovely, and they even have their own snacks in their rooms. The Haven hold lots of events/activities for the family to attend and always go the extra mile! All of the staff are
lovely and polite and there to help. Being able to visit at any time is a bonus too as living far away sometimes it's hard to know when we will get there. Always welcoming when we arrive. Thanks to everyone at The Haven.

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Review from Beryl D (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff treat residents with care and compassion and are always willing to help with any queries, they keep me well informed of dads health. The new Tovertafel table is wonderful I have a go at it regularly. I think this will be very beneficial to residents to stimulate them. I have seen them use it,
very happy with what home does.

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Review from Pauline W (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum good. Not have been looked after any better. Staff and management excellent. I was happy for her to be at The Haven.

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Review from B E (Wife of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about day staff, sometimes things go missing from my husband's room and turn up in various places in the care home. This only happens with the night staff.

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Review from Linda K (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been poorly recently and I cannot thank the staff enough, not only for the care they provide for my mum but their concern for me.
They are all very caring and thoughtful.
It's lovely there is no restriction on visiting times and the standard of choice of food and drinks are brilliant.

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Review from Catherine B (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and patient when trying to converse with my mother when assessing her to see if they could meet her care needs.
Reassured me that she would be happy and settle in with the other residents.
I could visit/call them anytime if I had any concerns.
The room is adequate for her needs.
The
staff are very polite, helpful and approachable.
The food is excellent.
Mum is free to roam around anywhere within the home.
Whatever time the family visited mum, she was happy and content.
I cannot give the same level of care that The Haven can.

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Review from Peter T (Son of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, fantastic care.

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Review from M M (Wife of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was brought to this home from hospital where myself and my family were discussing his imminent death. Within 4 days in the home, he was not only clean and well fed, he was talking and walking like his old self. It was amazing. This was all due to a caring and loving staff who give outstanding
love to those in their care. I can't praise the staff enough.

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Review from Sarah W (Daughter of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Haven around 18 months ago. I have always found the staff and management very helpful and friendly. Activities and entertainment are outstanding and there always seems to be something going on. The home also arranges trips out for residents when possible which is not something
all homes do. Food is excellent and the catering staff always ensure my mother has a varied and enjoyable diet. I believe the help and understanding from all the staff and the warm friendly atmosphere has helped to slow down the progression of my mother's illness.

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Review from Diane B (Daughter of Resident) published on 3 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to have settled in quite well now, and it is lovely to see so many photos of her on the website doing things she has not been able to for years! She enjoys the activities, and looks a lot better in herself; she certainly enjoys the food!

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Review from C D (Power of Attorney of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was carried out professionally. All aspects of care for the resident were explained in detail. Was asked if there were any concerns regarding the care given. There were none as the home/staff were courteous, looked after the resident exceptionally weel - covering all his needs.

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Review from Lynda B (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Haven for the last five years. She has received very good care during her stay here. When mum first arrived, although she had dementia, visually she appeared, because of her appearance, like a visitor. She would change her clothes up to five times a day and was supported by the staff
in doing this.
She very much enjoyed the daily activities and participated at every opportunity. It is a very calm home with extremely friendly staff from the cleaners, kitchen staff, carers and management.

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Review from Pamela P (Niece of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in the Haven for two years and during that time was very well looked after and cared for. She was extremely happy joining in all the activities, which gave our family peace of mind. In December 2016 my aunt got pneumonia and already suffering heart failure it took its toll. The staff were
extremely attentive and compassionate. My aunt's health deteriorated on 28th December and when I arrived to be with her the staff, again, were making sure she was comfortable and keeping her company. My aunt passed away on that day and the staff turned their attention to me to make sure I was coping. I cannot praise the management and staff enough for their care of my aunt.

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Review from Gloria H (Friend of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I have visited it has always been friendly. We were invited to a "German night" in October where the residents were presented with German style food. What I was impressed by was the fact that the lady on the next table to us had to have purified food and instead of it being just put on a plate,
it was presented (with the help of moulds) in the colour and shape of the item ie. carrots.
They had a man to sing to them and they were encouraged by the man and staff to join in. In fact, my friend and I had a little dance. My friend tends to like "picky" food and her bratwurst was cut up so she could pick it up easily although she was given cutlery.

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Review from Jane L (Daughter of Resident) published on 21 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a few months at The Haven this year having been cared for at home for the last few years. I cannot rate the dedication of the management and team at The Haven enough. Mum was happy and well cared for and enjoyed her last few months. Always something going on and the management are
very creative in thinking of ways to improve the home environment and experienced, not just of the residents but also the relatives too. My family and I spend the last week with mum and we were also very well cared for with nothing being too much trouble.

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Review from Alan C (Husband of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in care for 18 months. Wants to come home.

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Review from Georgina B (Daughter of Resident) published on 6 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have noticed the difference in my Mum since her move to The Haven. She looks happy and alert and joins in with what ever is going on in the home, instead of staying in her room like the last home she was in. She talks to and has made friends with the other residents. She no longer stays in bed,
she dresses herself which she hasn't done for a while. She seems to have picked herself up and is enjoying her surroundings more since she has been in The Haven.

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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.550 for The Haven is calculated as follows: ( (74 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Haven is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (4)

Tania

Tania Warner

Job Title: Registered Manager

Joined: 2021

I am honoured to be a part of the Sohal team and a registered Manager at The Haven. I have worked in the care sector for over 15 years, having started off a care assistant and worked up the ladder to a registered care manager. I have always had a passion for caring, particularly the elderly, and those living with dementia and Alzheimer’s.


I am passionate and care deeply about enhancing the resident’s lives.


Chloe

Chloe Collett

Job Title: Administrator

Joined: 2021

Hi, my name is Chloe and I have been at The Haven since October 2021, and I really enjoy working here.


I like to meet the families and build relationships with the residents on a daily basis.


Lisa

Lisa Keppel

Job Title: Activities Co-Ordinator

Joined: 2018

Hi, my name is Lisa, I have worked in Health and Social care for over 28 years in many different roles. For the past 4 years, I have been an Activities Co-Ordinator at The Haven.


I love spending time with the residents and hearing their life stories.


I do daily activities, both in groups and on a one-to-one basis.


It makes my day when I see the residents happy, smiling and enjoying themselves.


Lee

Lee Baldwin

Job Title: Administrator

Joined: 2014

Hello my is Lee Baldwin, and I have worked at The Haven for many years in different roles in the home.


I am now an Administrator and I'm really enjoying my role, I'm meeting different, people and really like interacting with the resident's families.