Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Heron Court has a Review Score of 9.8 (9.813) out of 10, based on 28 reviews in the last 2 years. Over all time Heron Court has 84 reviews.
Review from Michela A (Daughter of Resident) published on 25 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Carly Whipps, Home Manager at Heron Court
Thank you so much for taking the time to do this review. We can not thank you enough for your kind words and for being a great family to look after when your dad was at the home. We all send our best wishes and regards to you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Danielle F (Granddaughter of Resident) published on 18 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pierra J (Daughter of Resident) published on 18 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Carly Whips, Home Manager at Heron Court
Thank you for your great review. It is a pleasure to look after you all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L D (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Carly Whips, Home Manager at Heron Court
Thank you. You are a big support to your mum and the home. We appreciate all your input over the 3 years your mum has been with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Son of Resident) published on 2 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Carly Whipps, Home Manager at Heron Court
You are very welcome. It is a pleasure to look after your mum and watching her get stronger each day is a huge achievement. The staff and I would like to thank you for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David B (Brother of Resident) published on 29 September 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Carly Whipps, Home Manager at Heron Court
Thank you for your review, we appreciate it a lot.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mirella J (Granddaughter of Resident) published on 22 June 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Debbie Doyle, Home Manager at Heron Court
Thank you for your lovely compliment as we loved your grandad and your family. You were all so happy and it was lovely to be able to grow along with you all. Thank you again, not just for the compliment but for all of you for being such a great family to look after. Please don’t be strangers and come back every now and then!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L N (Son of Resident) published on 28 June 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie P (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gladys S (Partner of Resident) published on 1 June 2022
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Reply from Deborah Doyle, Home Manager at Heron Court
Thank you for taking the time to provide your feedback which I of course take very seriously. When we spoke I was pleased to hear you felt that your partner has done very well since being at Heron Court, regaining his strength and becoming a part of the close-knit community we have at the home. At Heron Court, we provide residential and dementia care, meeting the varying needs of our residents, including those with varying degrees of dementia. This is something that we openly discussed when showcasing our home and meeting with prospective families. If you have any further queries or concerns, please do not hesitate to contact me directly.
NB: The supermarket bags are for the church to collect for the Ukrainian donations and will be collected shortly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin B (Son of Resident) published on 21 April 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Debbie Doyle, Home Manager at Heron Court
Hello Kevin, thank you for your wonderful review. We take the best possible care and kindness we can in supporting your mother and we're so grateful to read you send your full support for Heron Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqui H (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Debbie Doyle, Home Manager at Heron Court
Good afternoon Jacqui, we are so happy to read your glowing review with the best possible scores. We are so grateful to hear how happy you are with the safety, food and activities of the home, and how pleased you are with your father's care. Thanks again for the review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer S (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Debbie Doyle, Home Manager at Heron Court
Hello Jennifer, we are so grateful for the review. Your feedback gives us a great insight in how we can enhance our care, and we are so appreciative to hear how pleased you are with your mother's care. Thanks again for the positive comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P H (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Debbie Doyle, Home Manager at Heron Court
Good afternoon, thanks so much for the review. We are so thankful to read how satisfied you are with your mother's care. All of our team focuses on the kindest attitudes to assist residents in any way we can. Thanks again for the positive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill S (Sister-in-law of Resident) published on 3 June 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Son of Resident) published on 3 March 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Megan H (Wife of Resident) published on 13 August 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.813) out of 10 for Heron Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.813 for Heron Court is calculated as follows: ( (279 Excellents x 5) + (42 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 331 Ratings = 4.813
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Heron Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 May 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2002
I have worked at Heron Court since 2002, starting as a Kitchen Assistant, Care Team Leader, Administrator and now Home Manager. I enjoy my job and have a passion for helping people. Heron Court is a lovely place to work with our well trained friendly staff who have good relationships with all our residents. We are often complimented on our relaxed friendly atmosphere and how homely the feel is when visitors walk into the home.
Heron Court was built in 1892 so still has plenty of character and original features which all who visit appreciate. Thank you for taking the time to consider us, and please feel free to visit to have a look around!
Job Title: Deputy Manager
Joined: 2008
I’m Michelle, and I have been with the team for 16 years, serving as the Deputy Manager. My passion lies in supporting service users every day, helping them feel valued and cared for. I take great pride in ensuring that the job is done properly, and I’m always happy to be with them, offering my support.
One of my key achievements has been learning about dementia and how to provide the best care for people affected by it. I hold both Level 2 and Level 3 NVQs, which have equipped me with the knowledge and skills to excel in my role.
I also love dressing up for all occasions and parties, no matter how I look—because if others are happy, that’s what matters most to me. Outside of work, I enjoy cooking, travelling, and listening to music. These activities bring me joy and balance in my life.
Job Title: Home Administrator
Joined: 2013
I'm Shannon, Home Administrator at Heron Court.
With 11 years of experience as the Home Administrator at Heron Court, I am deeply passionate about creating a joyful and fulfilling environment for our residents. My greatest joy in life is seeing their smiles and ensuring they live their best lives. I hold a diploma in Knowledge of Policing and a Level 3 NVQ in Health & Social Care, both of which have equipped me with a strong foundation to provide top-quality care.
I love adding a touch of fun to everyday life, often dressing up in fancy dress to make people laugh and brighten their day. I don't take myself too seriously and believe that laughter is one of life's best remedies. Outside of work, I am an avid car enthusiast and often spend my weekends driving in my pyjamas. Above all, I cherish time spent with my family and our dog, as they are the heart of my world.
Job Title: Lifestyle Coordinator
Joined: 2024
Hi, I’m Ariel, and I’ve had the pleasure of being the Lifestyle Coordinator at Heron Court for the past five months. What I love most about my role is the opportunity to spend quality time with each resident and create personalised experiences that bring joy to their lives. I’m passionate about bringing a sense of fun and excitement to our community, and I’m never afraid to embrace my playful side. Whether it's being a clown or simply brightening someone’s day, I’m always ready to make a difference!
Job Title: Chef
Joined: 2009
I am the cook at Heron Court, where I've proudly served for 15 years. What makes my role special to me is that it is not just a job but a true passion. I am deeply invested in every aspect of the industry—from the food itself to working alongside my talented kitchen team to the service provided by our dedicated servers. I hold a Level 3 Award in culinary skills, which has helped me refine my craft over the years. Having gained early experience by running my own Polish restaurant when I was younger, I’ve built a solid foundation in the culinary world. Outside of work, I enjoy watching science fiction films, classic Polish cinema, and various series, which offer a creative escape from the kitchen.
Job Title: Maintenance
Joined: 2009
Hi, my name is Constahtih, and I have worked at Heron Court for 15 years. I enjoy helping everyone—whether it's ensuring that residents eat and drink well, are dressed nicely, or simply look their best.
One of my proudest achievements has been learning about dementia, and I also hold an NVQ Level 2 in Care.
When I hear music, I can't help but sing and dance along! In my spare time, I love fishing and travelling.
