Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Heron Court has a Review Score of 9.8 (9.813) out of 10, based on 28 reviews in the last 2 years. Over all time Heron Court has 84 reviews.
Review from Richard B (Son of Resident) published on 7 July 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Debra D (Niece of Resident) published on 7 July 2020
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Overall Experience
5.0 out of 5
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Value for Money
Review from Steven S (Son of Resident) published on 7 July 2020
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Diane L (Daughter of Resident) published on 29 May 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Nicola F (Resident) published on 22 May 2020
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Overall Experience
5.0 out of 5
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Review from J R (Son of Resident) published on 28 January 2020
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Overall Experience
5.0 out of 5
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Care / Support
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Review from D H (Friend of Resident) published on 22 January 2020
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Overall Experience
5.0 out of 5
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Care / Support
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Review from J W (Son of Resident) published on 19 December 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from A W (Son of Resident) published on 19 December 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from L W (Wife of Resident) published on 6 December 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from M H (Son of Resident) published on 3 December 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Value for Money
Review from J H (Daughter-in-law of Resident) published on 3 December 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Kathleen H (Wife of Resident) published on 31 October 2019
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Overall Experience
4.0 out of 5
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Care / Support
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Value for Money
Review from M N (Daughter of Resident) published on 31 October 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Value for Money
Review from Alison A (Daughter of Resident) published on 19 March 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Jen R (Daughter of Resident) published on 15 February 2019
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Overall Experience
4.0 out of 5
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Care / Support
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Review from Angela N (Daughter of Resident) published on 4 February 2019
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Overall Experience
4.0 out of 5
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Care / Support
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Value for Money
Review from B M (Wife of Resident) published on 2 November 2018
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from P H (Wife of Resident) published on 24 October 2018
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Overall Experience
3.0 out of 5
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Review from Patricia R (Sister of Resident) published on 24 October 2018
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Overall Experience
4.0 out of 5
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Care / Support
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The Review Score of 9.8 (9.813) out of 10 for Heron Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.813 for Heron Court is calculated as follows: ( (279 Excellents x 5) + (42 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 331 Ratings = 4.813
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Heron Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 May 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2002
I have worked at Heron Court since 2002, starting as a Kitchen Assistant, Care Team Leader, Administrator and now Home Manager. I enjoy my job and have a passion for helping people. Heron Court is a lovely place to work with our well trained friendly staff who have good relationships with all our residents. We are often complimented on our relaxed friendly atmosphere and how homely the feel is when visitors walk into the home.
Heron Court was built in 1892 so still has plenty of character and original features which all who visit appreciate. Thank you for taking the time to consider us, and please feel free to visit to have a look around!
Job Title: Deputy Manager
Joined: 2008
I’m Michelle, and I have been with the team for 16 years, serving as the Deputy Manager. My passion lies in supporting service users every day, helping them feel valued and cared for. I take great pride in ensuring that the job is done properly, and I’m always happy to be with them, offering my support.
One of my key achievements has been learning about dementia and how to provide the best care for people affected by it. I hold both Level 2 and Level 3 NVQs, which have equipped me with the knowledge and skills to excel in my role.
I also love dressing up for all occasions and parties, no matter how I look—because if others are happy, that’s what matters most to me. Outside of work, I enjoy cooking, travelling, and listening to music. These activities bring me joy and balance in my life.
Job Title: Home Administrator
Joined: 2013
I'm Shannon, Home Administrator at Heron Court.
With 11 years of experience as the Home Administrator at Heron Court, I am deeply passionate about creating a joyful and fulfilling environment for our residents. My greatest joy in life is seeing their smiles and ensuring they live their best lives. I hold a diploma in Knowledge of Policing and a Level 3 NVQ in Health & Social Care, both of which have equipped me with a strong foundation to provide top-quality care.
I love adding a touch of fun to everyday life, often dressing up in fancy dress to make people laugh and brighten their day. I don't take myself too seriously and believe that laughter is one of life's best remedies. Outside of work, I am an avid car enthusiast and often spend my weekends driving in my pyjamas. Above all, I cherish time spent with my family and our dog, as they are the heart of my world.
Job Title: Lifestyle Coordinator
Joined: 2024
Hi, I’m Ariel, and I’ve had the pleasure of being the Lifestyle Coordinator at Heron Court for the past five months. What I love most about my role is the opportunity to spend quality time with each resident and create personalised experiences that bring joy to their lives. I’m passionate about bringing a sense of fun and excitement to our community, and I’m never afraid to embrace my playful side. Whether it's being a clown or simply brightening someone’s day, I’m always ready to make a difference!
Job Title: Chef
Joined: 2009
I am the cook at Heron Court, where I've proudly served for 15 years. What makes my role special to me is that it is not just a job but a true passion. I am deeply invested in every aspect of the industry—from the food itself to working alongside my talented kitchen team to the service provided by our dedicated servers. I hold a Level 3 Award in culinary skills, which has helped me refine my craft over the years. Having gained early experience by running my own Polish restaurant when I was younger, I’ve built a solid foundation in the culinary world. Outside of work, I enjoy watching science fiction films, classic Polish cinema, and various series, which offer a creative escape from the kitchen.
Job Title: Maintenance
Joined: 2009
Hi, my name is Constahtih, and I have worked at Heron Court for 15 years. I enjoy helping everyone—whether it's ensuring that residents eat and drink well, are dressed nicely, or simply look their best.
One of my proudest achievements has been learning about dementia, and I also hold an NVQ Level 2 in Care.
When I hear music, I can't help but sing and dance along! In my spare time, I love fishing and travelling.
