Off street parking available
Hollymede Cottage has a Review Score of 9.9 (9.898) out of 10, based on 20 reviews in the last 2 years. Over all time Hollymede Cottage has 20 reviews.
Review from Richard W (Son of Resident) published on 29 August 2024
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Reply from Julie Herridge-Searle, Registered Manager at Hollymede Cottage
Thank you for taking the time to write such a lovely review, it is very appreciated and I will pass on to the team. We are glad you are happy and Mum is a welcome addition to Hollymede, especially with her sunny disposition and its been lovely seeing her join our activities and make new friends.
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Review from Ann B (Daughter of Resident) published on 23 August 2024
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Reply from Julie Herridge-Searle, Registered Manager at Hollymede Cottage
Thank you for taking the time to give a review and one with such kind and positive thoughts. Your mum, you and your family are a wonderful addition to our Hollymede family and we have enjoyed getting to know you all. We are very proud of how far your mum has come, working with us to overcome every obstacle put in her way and are grateful for the small wins and achievements made. It was heart-warming to hear that she now considers Hollymede her home.
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Review from Margaret M (Wife of Resident) published on 23 August 2024
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Reply from Julie Herridge-Searle, Registered Manager at Hollymede Cottage
Thank you so much for this glowing review which means so much and I will be sure to pass on to all the team. We love having your husband here as part of our Hollymede family and by extension yourself and your lovely family. Knowing how difficult the transition was for you all when the time came to look for 24-hour care, we are glad to have been able to assist and your support of us and our events is greatly appreciated.
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Review from Patricia B (Daughter of Resident) published on 23 August 2024
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Reply from Julie Herridge-Searle, Registered Manager at Hollymede Cottage
Thank you for taking the time to leave such a glowing and positive review, I will be sure to pass on your comments to the team. It is our pleasure to have your lovely mum here, to care for her and to get to know her and watch her flourish and make new friends. We look forward to seeing you again soon.
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Review from K H (Daughter of Resident) published on 23 August 2024
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Reply from Julie Herridge-Searle, Registered Manager at Hollymede Cottage
Thank you for your kind comments, which are appreciated and will be shared with the staff.
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Review from Eileen C (Daughter-in-law of Resident) published on 23 August 2024
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Reply from Julie Herridge-Searle, Registered Manager at Hollymede Cottage
Thank you for your kind words and time taken to write a review. I will pass your comments back to the team. Look forward to seeing you soon.
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Review from David B (Son of Resident) published on 23 August 2024
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Reply from Julie Herridge-Searle, Registered Manager at Hollymede Cottage
Thank you for a lovely review, we appreciate you taking the time. We love having Mum here as part of our family and your support at every event.
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Review from Teresa L (Daughter of Resident) published on 23 August 2024
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Reply from Julie Herridge-Searle, Registered Manager at Hollymede Cottage
Thank you for taking the time to write a lovely glowing review. We love having your mum here, caring for her, having fun and making her smile. We are glad you are happy and thank you for your support of us and everyone at Hollymede. I will pass on to all the team.
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Review from Katy M (Granddaughter of Resident) published on 23 August 2024
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Reply from Julie Herridge-Searle, Registered Manager at Hollymede Cottage
Thank you for such a wonderful review which means a lot to myself and the team. Getting to know your Grandma has been our pleasure and seeing her flourish here is amazing. We are grateful that you chose us and are happy to have you all as part of our Hollymede family.
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Review from J W (Daughter of Resident) published on 23 August 2024
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Reply from Julie Herridge-Searle, Registered Manager at Hollymede Cottage
Thank you very much for your lovely words, they are appreciated and mean a lot to all of us. You and your family are a lovely addition to our Hollymede family.
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Review from Jason G (Grandson of Resident) published on 1 March 2024
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Review from Carol T (Daughter of Resident) published on 30 November 2023
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Review from Michele T (Daughter of Resident) published on 23 November 2023
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Review from Alyson S (Daughter of Resident) published on 26 October 2023
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Review from Tracey D (Daughter of Resident) published on 23 October 2023
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Review from R S (Nephew of Resident) published on 19 October 2023
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Review from Michelle G (Niece of Resident) published on 18 October 2023
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Review from Gavin L (Son of Resident) published on 13 October 2023
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Review from S W (Granddaughter of Resident) published on 12 October 2023
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Review from Gary L (Son of Resident) published on 11 October 2023
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The Review Score of 9.9 (9.898) out of 10 for Hollymede Cottage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.898 for Hollymede Cottage is calculated as follows: ( (214 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 235 Ratings = 4.898
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hollymede Cottage is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Apr 2018
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