Honey Lane Care Home

Honey Lane, Waltham Abbey EN9 3BA
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9.4 77 Reviews
  • Honey Lane Care Home, Waltham Abbey
Honey Lane Care Home provides award-winning, specialist residential dementia care with warmth, love and compassion.

The skilled and experienced care team ensures that residents live well with dementia by receiving person-centred care, stimulation, and social interaction designed to make a real difference to their quality of life.

The fun and vibrant atmosphere at Honey Lane is truly unlike any other care home, and residents are encouraged to spend their days engaged in activities that are purposeful and meaningful to them. These include music and movement classes, reminiscence activities, animal therapy, as well as weekly outings to local places of interest in the minibus.

And, with soothing lighting, relaxing aromatherapy scents, tailored hand massages and sound therapy, the home’s Abbey lounge and bedrooms are transformed every day into an oasis of calm where the trained team brings comfort and pleasure to residents throughout their multi-sensory Namaste Care sessions.

Underpinned by strong community links and innovative partnerships, Honey Lane hosts a dementia support group, make a wish initiative and runs its own intergenerational project ‘Little Honey Bees’ whilst welcoming visits from local schools and charities. In 2023, their innovative approach was recognised by the Essex Care Sector, with Honey Lane winning the Making a Difference award.

Honey Lane is laid out on one floor, enabling residents to move easily and safely around the home with direct access to the beautiful central garden that offers a peaceful and tranquil space, and a kitchen garden where residents are able to get involved in a variety of gardening activities. Dottie, the loving therapy cat, also calls Honey Lane her home.

As part of Honey Lane’s commitment to high-quality dementia care, the team receives extensive on-going training and professional development to support all residents to live well.

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Care Provided by Honey Lane Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Angela Sacks (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Honey Lane Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park


Honey Lane Care Home Reviews (77)

Total of 77, showing 1-20
9.4

Honey Lane Care Home has a Review Score of 9.4 (9.380) out of 10, based on 29 reviews in the last 2 years. Over all time Honey Lane Care Home has 77 reviews.

Overall Experience

  • 61
  • 11
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  • 4

Date Published

77
4
10
29
48

Review from David G (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted to Honey Lane Care home last summer and we were so happy with the care and support she was given. She found it hard to cope with the change at first but the team were very kind and patient with her and she soon settled into the routine. She enjoyed taking part in, or at least watching,
the wide variety of activities put on for the residents. She especially enjoyed the days when the animals came into the home. The staff were always kind and welcoming when the family came to visit mum. I was very impressed that all the carers seemed to know all the residents which made me feel that mum was being looked out for by all the staff. For someone with dementia, it is important that they are able to build up good relationships with the same staff over a period of time and this happened with mum. I would highly recommend Honey Lane. It has a safe and caring environment and the staff are kind and supportive.

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Review from Tom J (Son of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brothers and I placed our Mother in the Honey Lane Care home a few years back, when She could no longer fend for herself. We chose Honey Lane based on recommendations from others and their top notch dementia care.
Although 93 years old now, Mum is very happy in the homes happy environment. It is
obvious that all the staff are very caring and professional in their duties and care. This gives my brothers and I perfect peace of mind. Our visits are always very welcoming.

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Review from Jenny M (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honey Lane is a family and all residents are adopted into its care. The staff seem to have tireless patience and empathy with the residents and everyone always seems so positive no matter what the circumstances. I especially appreciate that Dad gets taken out on some occasions and that he is finding
ways to express himself in the crafts activities offered. Dad has not been at Honey Lane long, but I feel he is flourishing in this environment. He is treated with respect and is clearly happy to be given freedom in his own choices. I hope the staff are truly as happy as they appear to be.

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Review from Caroline F (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honey Lane Care Home was recommended by my mum's doctor.
Initially, we paid for three weeks of respite but have decided to make this permanent. To be honest, at first, I wasn't sure if we had made a mistake putting Mum here. I soon changed my mind when I witnessed the care given to Mum and the other
residents.
Mum really likes it here and is very settled. She has a good rapport with the care team and takes part and enjoys the various activities.
It has given us peace of mind to know that Mum has 24-hour care and is happy.

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Review from Alison A (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have created a safe, loving and stimulating environment for my dementia-suffering dad. He is treated with dignity even in those difficult times. The staff demonstrate genuine care for the residents and the catering service is as outstanding. I love that the family is able to
keep up to date with activities in the day from pictures on their social media page and there are regular opportunities for us to join the residents in special fun events throughout the year. This is in addition to the regular activities and entertainers that visit. A particular highlight for Dad is the local toddler group where toddlers, parents/carers interact with residents and break down social barriers. The staff go out of their way to create positive memories for us all. I genuinely feel that Dad has been adopted into the Honey Lane family.

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Review from N D (Husband of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but admiration for the staff at Honey Lane. They work. Under some extreme conditions, with good humour and dedication. It is a traumatic experience to leave your loved one in a care home. The staff have made it considerably easier for me.

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Review from Simon A (Son of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the support and services provided by the manager and her team. They have given my mum a real boost in her life. Mum attends the care home twice a week for daycare and occasional respite care. The manager and her team take time to ensure all my mum's needs are met and
that he has the best time possible.

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Review from John C (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with a heavy heart that we came to the decision to move Mum into a care home back in 2022 due to the severity of her dementia condition. She has been a resident here at Honey Lane ever since. I can only thank the manager and all of the team that run Honey Lane for the way they have looked after
Mum these past couple of years. It has been very reassuring for me to know that Mum is safe and well looked after. She is treated with dignity and much love, they are her extended family! Lots of cuddles, kisses and patience from everyone is just what she needs. Whenever I visit she seems content and happy and that is the best I could hope for in the circumstances. The home is very clean, plenty of good food, regular activities and entertainment but the big plus are the caring team!
I would recommend Honey Lane to any prospective person looking at care homes, Honey Lane is able to give Mum the professional care we unfortunately can't.
Thank you, Honey Lane.

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Review from Yvonne D (Niece of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Progressing from daycare to respite to becoming a permanent resident at Honey Lane my auntie has been cared for, looked after, and loved to the very best. Since becoming a permanent resident she has improved immensely, she is more active and interacts with all the various activities and and exercises
the staff have going on for them all on a daily basis - She now has some concept of time which she didn't have previously, she has regular varied meals and they are conscious of individual dietary needs and cater accordingly.
She is always spotlessly clean and changed promptly should the need arise and nothing is too much bother for any of the staff - We are able to hold reasonable conversations with her now and she has got her sense of humour back. It's a real pleasure to go and visit which we do regularly now and see she is so settled and happy, Honey Lane always goes the extra mile for their residents and always makes the individual and their relatives feel part of the family there.

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Review from John U (Son of Resident) published on 29 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and informative
Lifestyles and activities are brilliant And the all round Care is superb
Always greeted with a smile, and Mum is having a good time
Mum is happy contented and enjoys the days out.
Couldn’t ask for a better care home for her dementia

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Review from Rachel F (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial enquiry, within 24 hours, I received a call from the deputy manager who talked through my mum’s daily needs. The following day I went to view Honey Lane Care Home. I was greeted by the management and members of the team and many residents, all of whom were very positive, smiley happy
individuals. During this meeting the manager was familiar with relevant out-of-borough funding and had contact details to hand to quickly process my mother's urgent rehousing. Within the next three days, my mother was assessed and transferred to her new home. Within the first week the differences are remarkable! My mother is now beginning to eat more varied and regular hot meals, interacting in activities and with staff and residents too. She is clean and in fresh clothes upon every visit, and has a light in her eyes that I have not seen for some time. So wonderful to see the happiness in her face and the love and affection she receives continually.

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Review from Dawne W (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went into Honey Lane from October 2023 to December 2023. When Mum first went into respite she was really not looking forward to it. After a couple of weeks, Mum changed, she was the happiest I had seen her in years. This is all thanks to the amazing staff, always encouraging Mum to get involved
with activities and trips out and making her feel part of the Honey Lane family. The manager has been so supportive of the difficult times we had with Mum at the beginning. Senior staff members were always so helpful with her medication and understanding her needs. All the staff there were absolutely amazing to Mum, but also to us as a family, any help, questions, worries nothing was any trouble. When Mum came home, she said please when I get too bad (she has vascular dementia), please can I live in Honey Lane permanently. Of course her wishes will be granted, when it comes to it the family will have no hesitation in her moving into the home. I would highly recommend Honey Lane.

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Review from G M (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, very helpful and attentive. Mum is very happy here and loves singing along and dancing to the musicians that attend the home. I heard from the carers that Mum really enjoyed the two ladies who did a pantomime show at Christmas time. Mum apparently got up and danced with
them. The only issue is that other residents constantly sleeping in Mum’s bed in her room. Also, other residents rummage through her wardrobe and drawers. So got home to put a safety gate on the door to stop this as lots of Mum’s clothes had gone missing. I had to buy Mum a whole wardrobe of clothes! So hopefully the gate will resolve this problem. As there’s not enough staff on to keep a regular eye on the other residents outside the communal area.

Reply from Angela Sacks, Home Manager at Honey Lane Care Home

Thanks so much for taking the time to leave us a review, we’re so pleased to read your thoughts about how happy Mum is living here. We were saddened to hear mum’s clothes had gone missing as we’d not been made aware and our request to buy mum some new clothes was because her others didn’t fit her properly anymore. Please do come and have a chat with us about any worries you have.


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Review from N A (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for the last 4 months, as she is unable to look after herself, all of the staff here are great, so helpful and friendly. My mum is well looked after and kept busy with the activities too.

Reply from Angela Sacks, Home Manager at Honey Lane Care Home

Thanks so much for your wonderful review - we love caring for your mum and look forward to seeing you soon!


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Review from Debra Y (Daughter-in-law of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I worked 20 years in the care/hospice system, the reason we chose Honey Lane for our parents was how open it is, its service users can walk freely around and have open secure areas to get outside, they are not restricted within the care home.
Mum loved her carers and would crack jokes and be cheeky
with them, clearly showing she was comfortable and felt secure. We understood they could not make her do anything she didn't want to do, that they cannot force someone to drink or leave their room but just to encourage as best they can. Mum had many UTIs at home and when she first stayed at Honey Lane she hadn't had one in over a year.
She passed from heart failure.
Reflecting, Mum was happy, clean, safe, her skin intact. This comes from good quality care. We highly recommend Honey Lane, the manager and her team.

Reply from Angela Sacks, Home Manager at Honey Lane Care Home

Thank you so much for your lovely words and for taking the time to give a different view to other family members. We were so pleased to read your wonderful feedback and will be sure to pass it onto our team members who all loved your mum and her jokes!


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Review from Diane K (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the new Namaste sessions. I have seen how it has improved Mum's mood and lowered her stress levels.
I'm very impressed.

Reply from Angela Sacks, Home Manager at Honey Lane Care Home

Thanks so much for your review - we've been so delighted too, to see the positive impact our Namaste sessions are having on our residents and are really excited to continue to develop these in the future for everyone. We look forward to seeing you soon. With warmest wishes.


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Review from K B (Niece of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Aunt spent most of her time in her room. The cleanliness of this room was a big concern for me (both in appearance and smell). For example, on one visit my Aunt was out of the room when I arrived. I was shocked to see the soiled, smelly, faeces stained cushion she'd been sitting on, it was disgusting!
As the manager wasn't available, we sent her an email enclosing a photo of the offending cushion. Eventually, her deputy replied stating ‘I do apologise for the state of the cushion, we have now replaced it with a brand-new cushion’. She went on to say that she and the manager ‘were not made aware that she was sitting on that.’ Imagine my shock on my next visit to find that the same cushion had been put in a new cover and was back on her chair! There was no 'brand new cushion'. I had been told an outright lie. When I followed up on this I was told that the manager would now be restricting communication to the NOK (who lives abroad and rarely visits) and would no longer be taking feedback from regular visitors.

Reply from Angela Sacks, Home Manager at Honey Lane Care Home

We continue to be deeply saddened by your family’s 1-star reviews over the past couple of months as we really don’t feel they are a fair reflection of the care we provide at Honey Lane, as shown by our other consistently positive reviews.
I can, with certainty, say the cushion your Aunt had was replaced completely, as we confirmed to you and your family at the time and we have never looked to restrict communications with any family members during your Aunt’s time with us. Irrespective of who holds power of attorney, and what communication process they would personally like in place between the wider family and our team, we would always encourage all visitors to let any member of our team know straight away if they find something which needs addressing urgently, so there is no delay in it being dealt with.
Please do contact me directly if you would like to talk through anything. With warmest wishes


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Review from K S (Niece of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There are many aspects of this home that don't meet my expectations but given the character limit I'll focus on 'safety and security'. This home has no CCTV. On numerous occasions this could've helped, e.g. we (myself and my mum) were shocked to witness a resident attempting to strangle a carer. As
the carer opened the door to greet us the (male) resident tried to push her out of the way to get out. It all escalated so quickly - the carer tried to stop him, an altercation ensued. My Mum got pushed aside (as she was standing nearest the door). We were trapped on opposite sides of the vestibule - the resident had his hands around the carer's neck and was throttling her. Fortunately, other carers and the manager (whose office is close by) heard our calls for help and prised him off of the carer. The carer came by later to assure us she was OK (albeit shaken and very bruised neck and arms). However, the manager did not come by to check we were OK nor to reassure us that this was an isolated incident.

Reply from Angela Sacks, Home Manager at Honey Lane Care Home

Thank you for taking the time to leave us a review, although we are very saddened to read your thoughts. Whilst we have CCTV on the entrance to our home, for enhanced safety, we don’t believe having it in place within our home to watch our residents is in line with the loving and safe environment we create for them. This is our residents’ home and we feel it is far more effective, kind and caring to have our trained and skilled team members readily on hand to support our residents in a positive way, no matter the situation. As we said in our response to your other family members, who have also left us recent reviews, we would urge you to talk to us directly about your thoughts so we can explain how we always make decisions with our residents’ ongoing wellbeing, safety and happiness at the forefront of our minds.


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Review from S B (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received for 3+ years and continues to receive is outstanding. The staff show her so much love, compassion and attentiveness. The home is so clean and fresh and has a great range of activities and entertainments on offer. I couldn’t recommend it more highly.

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Review from Vivien H (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Honey Lane for respite care as both my parents suffer from dementia and neither my brother nor myself were able to be available to them in an emergency. I would have liked both to be placed there but my father declined support. Mum had a brilliant time and joined in a lot of
the activities - Dad suffered from loneliness while she was away but it was his choice. Staff were able to update me on Mum so I could keep Dad informed. I would thoroughly recommend Honey Lane Care Home.

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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Honey Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.380 for Honey Lane Care Home is calculated as follows: ( (255 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (33 Very Poors x 1) ) ÷ 342 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Honey Lane Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (1)

Angie

Angie Sacks

Job Title: Home Manager

Joined: 2022

Our Home Manager Angie joined the Carebase family at Honey Lane in 2013. Showing a natural flair for care, she quickly progressed to the role of Senior before moving in 2015 to our sister home, 1 Sewardstone Close, which cares for adults with acquired brain injury. Over the course of the next three years, she was promoted from a Team Leader to the home’s Head of Care, working closely with multidisciplinary teams including speech and language therapists and psychologists. Angie returned to Honey Lane in February 2022 as Deputy Manager.


Angie leads by example and brings a wealth of experience supporting residents, their families and our teams. She is passionate about truly understanding the differing needs of residents to deliver personalised care that enables them to live well with dementia.


Speaking about her role at Honey Lane, Angie said: “We support residents to live a life which is meaningful to them and one where they are able to spend their time doing the things they love. It’s a privilege to get to know our residents and nothing makes me happier than seeing their content and well-looked-after.”


In her spare time, Angie enjoys spending time with friends and family, reading, music, and going to the theatre.


Frequently Asked Questions about Honey Lane Care Home

What types of Care is Honey Lane Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Honey Lane Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Honey Lane Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Honey Lane Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Honey Lane Care Home to the centre of Waltham Abbey?

0.7 mile(s) as the crow flies, distance by road may be significantly further.