Honey Lane Care Home

Honey Lane, Waltham Abbey EN9 3BA
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9.4 77 Reviews
  • Honey Lane Care Home, Waltham Abbey
Honey Lane Care Home provides award-winning, specialist residential dementia care with warmth, love and compassion.

The skilled and experienced care team ensures that residents live well with dementia by receiving person-centred care, stimulation, and social interaction designed to make a real difference to their quality of life.

The fun and vibrant atmosphere at Honey Lane is truly unlike any other care home, and residents are encouraged to spend their days engaged in activities that are purposeful and meaningful to them. These include music and movement classes, reminiscence activities, animal therapy, as well as weekly outings to local places of interest in the minibus.

And, with soothing lighting, relaxing aromatherapy scents, tailored hand massages and sound therapy, the home’s Abbey lounge and bedrooms are transformed every day into an oasis of calm where the trained team brings comfort and pleasure to residents throughout their multi-sensory Namaste Care sessions.

Underpinned by strong community links and innovative partnerships, Honey Lane hosts a dementia support group, make a wish initiative and runs its own intergenerational project ‘Little Honey Bees’ whilst welcoming visits from local schools and charities. In 2023, their innovative approach was recognised by the Essex Care Sector, with Honey Lane winning the Making a Difference award.

Honey Lane is laid out on one floor, enabling residents to move easily and safely around the home with direct access to the beautiful central garden that offers a peaceful and tranquil space, and a kitchen garden where residents are able to get involved in a variety of gardening activities. Dottie, the loving therapy cat, also calls Honey Lane her home.

As part of Honey Lane’s commitment to high-quality dementia care, the team receives extensive on-going training and professional development to support all residents to live well.

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Care Provided by Honey Lane Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Angela Sacks (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Honey Lane Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park


Honey Lane Care Home Reviews (77)

Total of 77, showing 41-60
9.4

Honey Lane Care Home has a Review Score of 9.4 (9.380) out of 10, based on 29 reviews in the last 2 years. Over all time Honey Lane Care Home has 77 reviews.

Overall Experience

  • 61
  • 11
  • 1
  • 0
  • 4

Date Published

77
4
10
29
48

Review from J Y (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since March 2020 the Care Home has had 3 different managers and many of the original staff have left bar a few, including deputy managers! We have seen a massive fall in the actual care of the residents, the activities are almost nonexistent now and I’ve seen firsthand the deterioration of many. It
seems the current manager does not actually go out onto the floor and mix with any of the residents at all, when previous managers were very much hands-on and got to know each and every resident and their families that came to visit. Such a shame as the care home had better standards once upon a time. If I could afford to move my loved one now, I would.

Reply from June Maharaj, Business Manager at Honey Lane Care Home

We’re so saddened to read your thoughts and would urge you to come and speak to us. We understand the past couple of years have been difficult for our family members due to government changes to visiting guidance which has led to less opportunity to see how we care for your loved one. I would hope you’re now able to get to better know our manager who has worked for our group for many years supporting residents living with dementia, and our deputy, again a long-standing member of our wider team. All our team are committed to spending quality time with our treasured residents, to truly understand each person and their needs. They do all they can to ensure our residents remain happy and fully supported and we always ensure we have enough team members to meet their complex needs. Our dedicated lifestyles team have and continue to create meaningful opportunities every day for our residents to take part in existing hobbies and interests, as well as support them to try new things.


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Review from Gyll C (Niece of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honey Lane Care Home is always welcoming, warm, clean, well lit and the staff very friendly and helpful.
I took my Mum to visit her sister who hadn't been able to visit for more time than we would have liked due to two house moves out of the area. However, we knew my Aunt would be very well cared
for and it was lovely to be welcomed by the staff.
My Aunt was warmly dressed and taking part in a music activity in the day room, which she thoroughly enjoys. We went to her room which was as clean and tidy as ever and spent several hours with her.
My Mum was very happy to see her looking so well, with neat hair and nicely cared for fingernails. She was happy and calm.
An enjoyable visit all round.

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Review from S D (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am truly grateful to all the staff for the love and care that is provided to my dad. My dad is provided with stimulating activities which he would not have experienced at home and family members are always welcomed. I would highly recommend Honey Lane Care Home.

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Review from Michael Y (Son of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Honey Lane worked with us to make my parents arrival as easy as possible they talked us through every stage. They genuinely care about everyone and nothing is too much to ask of any of the team at any time day or night.

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Review from Carol N (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to know our mother is safe, happy and in a loving caring atmosphere means everything to us. We can’t thank everyone at Honey Lane enough for everything they do. They really are worth their weight in gold as nothing is too much for them. We feel our Mum deserves and is getting the very best. Thank
you again.

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Review from Saddia K (Daughter-in-law of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and professional and take good care of my father-in-law.
They always have a smile and time for any questions.
During this difficult time, they have continued to provide the best care and keep the family informed and up to date with changes.

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Review from M A (Niece of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well managed with a very settled caring and committed staff team. They are invariably friendly and helpful. The home provides a stimulating and warm and friendly environment with a happy atmosphere. My aunt lived there for 8 years and she celebrated her 100th birthday there in March
with a 'lockdown' party. The home has so far remained covid-free during the pandemic!

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Review from Caroline D (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Honey Lane for just over a year. The care he receives is second to none - I think the only thing better is the love and kindness shown to him. We feel so lucky that he is at Honey Lane where it feels like one big happy family home. Thank you to you all.

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Review from C B (Wife of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Honey Lane No1 care home. Where else would you find such dedication and tender care with the ability to loving happiness to all the residents at all times every day whether it be personal care, entertainment, stimulation or general assistance, the carers patience never falters. The variety of home-cooked
meals with special diets catered for and red-letter day treats cannot be rivalled. All staff are approachable and keep family/relatives updated. Honey Lane always smells fresh and clean and is well maintained and offers all the facilities required in everyday life.

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Review from M A (Niece of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has received excellent care for many years and shortly celebrates her 100th Birthday. Excellent caring staff team, low staff turnover and well managed. Stimulating and caring environment.

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Review from A T (Friend of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A positive and friendly vibe throughout the home. The staff are kind, caring and attentive to residents. It is lovely to see the encouragement that is given group activities and the interaction between staff and residents. Honey Lane is a happy environment, and every day is a fun, fulfilling day for
residents; which makes it a pleasure for me to visit and take part in. A care home which offers home-from-home comforts.

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Review from D B (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care. Staff are quick to deal with any queries we have. Staff are friendly and are very attentive to Mum's needs.

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Review from Sharon S (Wife of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Honey Lane offers the best team of carers that I have encountered. They show great care and compassion to all residents and are extremely welcoming to family and friends.
It's a wonderful homely environment and importance is placed on keeping residents engaged in daily activities.

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Review from Jean S (Sister of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Honey Lane Care Home enough for the wonderful, loving care and support they give to all the residents. I am sure that the numerous activities must be great therapy, and the very frequent entertainers must be a great delight to all.

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Review from Sherry W (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The unique aspect of Honey Lane Care Home is the kindness and professionalism of every single carer.
The layout of the home is suitable for the residents with lots of different areas to explore.
The food is excellent but nothing compares to the wonderful staff.

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Review from Julia H (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum moved here in October and she is very happy and very well looked after. The staff are amazing and really seem to genuinely care for the residents and the activities are a huge success, which is one of the things that was high on my list when I chose Honey Lane. It is so important for the residents
to get this regular stimulation. The Christmas period was celebrated with many different activities and I love the days when children come to visit - the faces on the residents just light up!

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Review from Ruth G (Granddaughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandfather arrived in Dec 2018. I was reluctant to allow this to happen after caring for him for the last 10 years but I have to say it has to be the best thing ever and has been a good decision.
Grandfather has settled in well and despite not engaging with others for first three weeks the amazing
staff have been so patient and caring, encouraging daily to leave his room and most importantly to eat and drink. Thank you all so very much. You are all amazing, wonderful and lovely.

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Review from Christine S (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and respect shown to my mum.
The staff are experienced and knowledgeable about how to care for residents with dementia and have managed my mum very well.

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Review from Ian S (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (the family) have been very impressed by the high standard of care, hospitality, activities and entertainment we have witnessed since my mother moved into the care home just over four months ago. It has been a confusing and stressful time for all of us and the staff have always been attentive, empathetic,
patient, understanding and very helpful. They helped us make mum's room feel like a personal space and encourage her to join in with the many activities that are organised.

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Review from Susan C (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lots of entertainment and stimulation for residents. Staff appear to have genuine affection for the residents and are attentive.

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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Honey Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.380 for Honey Lane Care Home is calculated as follows: ( (255 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (33 Very Poors x 1) ) ÷ 342 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Honey Lane Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (1)

Angie

Angie Sacks

Job Title: Home Manager

Joined: 2022

Our Home Manager Angie joined the Carebase family at Honey Lane in 2013. Showing a natural flair for care, she quickly progressed to the role of Senior before moving in 2015 to our sister home, 1 Sewardstone Close, which cares for adults with acquired brain injury. Over the course of the next three years, she was promoted from a Team Leader to the home’s Head of Care, working closely with multidisciplinary teams including speech and language therapists and psychologists. Angie returned to Honey Lane in February 2022 as Deputy Manager.


Angie leads by example and brings a wealth of experience supporting residents, their families and our teams. She is passionate about truly understanding the differing needs of residents to deliver personalised care that enables them to live well with dementia.


Speaking about her role at Honey Lane, Angie said: “We support residents to live a life which is meaningful to them and one where they are able to spend their time doing the things they love. It’s a privilege to get to know our residents and nothing makes me happier than seeing their content and well-looked-after.”


In her spare time, Angie enjoys spending time with friends and family, reading, music, and going to the theatre.