What types of Care is Hollyveer House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hollyveer House provide?

Convalescent Care is an additional type of care provided.

What are the Facilities & Services at Hollyveer House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hollyveer House to the centre of Benfleet?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Hollyveer House care home, 16 Brook Road, Benfleet, Essex SS7 5JA

Review from Kerry S (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience

The staff is fabulous, very caring and friendly to all families and residents. My father is very happy here and all his care needs are met with a smile!
Nothing is too much trouble for the team.
My father enjoys the food and looks forward to his cooked breakfast every morning. He loves sitting in

the gardens on the beautiful garden furniture. I can honestly say that my father is very happy.

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Review from Lorraine R (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience

Mum has really deteriorated in the last few months, but the care and dedication of the staff have been amazing. They have kept me fully informed of everything with regard to Mum's care and needs. Mym is always treated with the utmost dignity and respect.

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Review from J S (Son of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience

All the staff are friendly and very helpful. They treat Mum with care and respect. She is fed, showered and dressed with all her needs catered for. It is of great comfort to know Mum has 24-hour care and assistance from people who cheerfully and with patience make sure she is safe and well.

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Review from L K (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience

My dad has been at Hope Green for around a year and a half now and in this time his overall health and mobility have vastly improved. He enjoys the food and is well looked after. Staff are always happy when I visit and the home has a lovely atmosphere with nice bright wide corridors and everyone in

the home is always very inviting when we arrive.

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Review from June B (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience

I'm really pleased with the care and attention my parents are receiving.
It is a very happy place and enjoy our visits.
Staff very friendly.

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Review from K W (Granddaughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience

Fantastic care and support to both my nan and grandad. They both are happy and well looked after and are treated with dignity by the staff. I am very grateful fir all they do for my grandparents.

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Review from Beverley M (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience

I properly should have written a review when my mum first become a resident at the home in March 2023. Like most family when considering care for your loved one it is a really difficult decision and one which gives many sleepless nights as, of course, you only want the best for them.
I have found the

home very supportive when dealing with Mum and us as a family. They have always taken the time to ensure that we are reassured and things are explained (however many times we ask) in a way which is respectful. This goes from the management, senior care, administration, care staff, ancillary, catering and activities, in fact, everyone. I think it is very important to remember to give it time, the staff have to get to know not just your loved one but you. You have to be realistic with your expectations (clothes will go missing) and this takes time. Mum has settled very well, she is happy and safe which is the main thing.

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Review from Janis O (Niece of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience

Staff are good, respectful, considerate and open to comments. Beds are often unmade or badly made. Resident cleanliness leaves a lot to be desired. Often I have had to do this myself whilst visiting. Activities to stimulate the mind is fairly non existent. Items of clothing have gone missing and I often

find clothing in drawers or wardrobe that are not hers. Morning coffee/tea is sporadic, although water is always available. The garden is more like a forest.

Reply from Katie Barnett, Marketing Administrator at Hollyveer House

Thank you for taking the time to leave us your feedback and for your kind comments about our team. We are sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.

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Review from Alison C (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience

I have found the home and staff to be fabulous at dealing with my Dad with his difficulties they have been patient and helpful at all times.

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Review from S L (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience

Disgusting home, filthy room. Feed my dad from the floor, no table. Dirty pads just left on the side. Food I bring in is pinched. Staff don't really care at all. Total waste of money. I'm sure you won't be contacting me.

Reply from Katie Barnett, Marketing Administrator at Hollyveer House

Thank you for your feedback. We take comments or complaints very seriously and have a robust process in place to investigate, resolve or address any issues. Our approach can be found on our website under ‘Feedback’ and is readily available in our care home. We encourage residents and families to use our feedback process and to speak directly to the home team in the first instance as this ensures prompt resolution of any concerns. We also have alternative ways of reporting concerns, should you wish to speak to someone else. We are currently investigating matters relating to this review and will stay in touch with the resident and family member to provide feedback on the outcome.

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Review from Diane C (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience

My husband went into Hope Green Care Home due to me going into hospital from all. From all visits taken place he was always happy the carers seemed to look after him very well and my husband didn't complain once. He has a nut allergy which they take seriously with his food. Overall, although my husband

wanted to come home, he would have been quite happy to stay another week if nescecary.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, for letting us know how we are doing at Hopes Green Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from L H (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

At first, I was content knowing my mother was cared for, however now I'm worried all the time, to the point of having bad dreams about her welfare. Every time I visit she is wet through and generally with a dirty pad also. I keep an eye on her toothpaste and it hasn't been touched in months, these are

basic needs not being done. You may ask why don't you move her somewhere else, but I'm afraid elsewhere could be even worse.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you for your comments about Hopes Green Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing.
Since your review was submitted, our Regional Manager has contacted you to discuss your concerns directly so we hope that this has provided some reassurance.
However, if you would like to discuss anything further, please do reach out to our Regional Manager once again. Thank you.

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Review from Lynne G (Friend of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience

My mum was a resident in Hopes Green Care Home for a few years. I now visit my friend each week. I have always found all the people who work at Hopes Green Care Home lovely, caring and polite to all. They all do an amazing job in making so many peoples lives in their care comfortable and happy. Everyone

is so helpful and cheerful. I would recommend this care home to anyone.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Lynne, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hopes Green Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Review from David P (Son of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience

My mum has been in this care home for many years. She is so happy there and the care she gets from all the staff working there is first class.
The staff are not just looked at as carers, but as friends to my mum too. I myself could not be happier with the care and treatment she gets.
The manager and

her team in the office also so very helpful and keep me up to date by phone when they need to speak to me. You hear so many horror stories about some care homes in the news years passed. But this care home is the best. I would recommend Hopes Green to anyone looking for a caring thoughtful home for a loved one, knowing the care and treatment that they would get is the best.

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Review from Carly F (Granddaughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience

I know 100% that my Nan is receiving the best care during this time. Whilst it’s been hard not being able to visit we are able to see what she has been up to with the staff. The staff have worked really hard to keep us updated and ensure that the residents are having plenty of activities to do should

they wish. (I know my Nan doesn’t always want to join in) however, if she doesn’t go into the lounge she doesn’t miss out because the staff come round to their rooms as well. Every picture I have seen of my Nan during this period she looks lovely, hair is immaculate and dressed nicely and she has her cheeky grin which tells me that she is enjoying her time with the staff. I know that the office staff are in contact with my Mum to give updates and my Mum has received two lovely cards that my Nan has made to let her know that she is okay. Thank you for putting your own lives at risk without question to care for my Nan so well.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Carly, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience of Hopes Green Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Nicola W (Granddaughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

Management based downstairs don't seem to have any idea what's happening upstairs. I feel that some staff don't always tell the truth. I feel that the dementia residents upstairs aren't treated as well as the residents downstairs.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.

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Review from Martin N (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience

The staff do the best they can, given what they have to do.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Martin, for your feedback about our home. We are pleased to hear that your experience has been positive and appreciate your kind comments about our team. We hope to see you again soon.

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Review from Lea S (Niece of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience

My aunt has received great care and compassion since moving in earlier this year. In my experience, the staff give excellent care and go far beyond in giving residents a fun and varied environment with various activities taking place on a regular basis.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Lea, for letting us know how we are doing at Hopes Green Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback. Our team work hard to provide fun and engaging activities for our residents to enjoy, so we are pleased to hear how satisfied you are with these. We hope to see you again soon.

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Review from Jennifer D (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience

I have seen my mother (with dementia) bloom over the past year she has been a resident. The staff and helpers are wonderful. I am kept up to date with events going on, accompanied by photos. Mum seems to enjoy the entertainment and also the numerous crafts. I would definitely recommend this care home.

Reply from Olivia Shields, Marketing Assistant at Hollyveer House

Thank you, Jennifer, for your positive feedback towards Hopes Green Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mother has settled in, and that she is enjoying the activities and entertainment. If there is anything more we can do, please do not hesitate to reach out.

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Review from Anne O (Friend of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience

I visit the Home once a month and there is always a relaxed happy atmosphere. My friend is well looked after. I like the way that the residents have freedom to roam (obviously within safety limits) and don't feel restricted. The Home is always clean and welcoming.

Reply from Ronnie Cavanagh, Marketing at Hollyveer House

Thank you, Anne, for letting us know how we are doing at Hopes Green Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Hollyveer House

Care Provided by Hollyveer House

Good to Know

Funding & Fees Guide for Hollyveer House

Facilities

Hollyveer House Reviews (32)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Bed Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hollyveer House

What types of Care is Hollyveer House registered for?

What additional types of Care does Hollyveer House provide?

How many Rooms does Hollyveer House have?

What are the Facilities & Services at Hollyveer House?

How far is Hollyveer House to the centre of Benfleet?

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