Hollyveer House

16 Brook Road, Benfleet SS7 5JA
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9.2 32 Reviews
  • Hollyveer House, Benfleet
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Care Provided by Hollyveer House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Teresa Hughes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hollyveer House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Hollyveer House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Hollyveer House? View your Advertising Options

Hollyveer House Reviews (32)

Total of 32, showing 21-32
9.2

Hollyveer House has a Review Score of 9.2 (9.174) out of 10, based on 7 reviews in the last 2 years. Over all time Hollyveer House has 32 reviews.

Overall Experience

  • 19
  • 8
  • 4
  • 0
  • 1

Date Published

32
0
0
7
25

Review from June S (Resident) assisted by family/friend published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comprehensive initial assessment which ensured my wife's needs were met. Courteous, friendly staff from whom demands were happily met ensuring comfort.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hollyveer House

Thank you, June, for your comments about your recent experience at Hopes Green Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.


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Review from Jean M (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Hopes Green Care Home for 2 and a half years. I have been very pleased with the attitude of the staff in all respects. Their treatment of residents and family alike. If I had concerns, they are always addressed. Staff retention seems to be good as far as I am aware. Agency staff
are not used, which to me is important. I have recently recommended the home for a friends mother, she has been there for several months and is very happy. She has all the facilities and would speak up if need be whereas my mother has dementia and can't.

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Review from Marilyn S (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have wished for a better place for my mum to go into. It is always a very difficult decision for a family to make and it has given all of us a great deal of comfort plus peace of mind to know that mum is safe and cared for by genuine and kind people is all we could ask for.
I live in Spain
so I don't haver to worry about mum as much as I did when she was struggling to cope at home alone.

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Review from Kit A (Son of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lucky to get Mum in just before Christmas after a stay in Hospital. All staff have been very friendly, caring and helpful. Mum has settled in straight away and appears happy and is always smiling, and has not asked about going home.

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Review from Steven M (Husband of Resident) assisted by family/friend published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When curry is on the menu big Saturdays can they do a chicken curry as well as a veg curry. The care of the staff is excellent, very helpful and go that extra mile for things in their care.

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Review from Sue M (Daughter of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides excellent care for my mother who has dementia. I have no reservations in recommending this care home.


The staff are friendly and knowledgeable and sort out any query or problem quickly and efficiently.


I never envisaged my mother needing to be placed into a care home but have

been happy and reassured that my mother continues to thrive in this setting.

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Review from Carol (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Hopes Green for a respite stay because my dad was admitted to hospital. He was struggling to look after her before his op and feel now it is best if she stays here. The staff have been so lovely and so welcoming, they speak nicely to all the residents. The food looks and smells delicious
and my mum certainly seems to enjoy it all. She likes to stay in her room mostly and the staff are happy to bring her meals to her.

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Review from Linda F (Daughter of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we have noticed improvements as of late. Things like the atmosphere, cleanliness and friendliness of staff. Also mums personal care which means a great deal to us. Mum mentioned recently that she is very happy at Hopes Green.

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Review from V P (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this care home enough, the staff really work hard giving the residents all they need - if a resident is feeling down there is always a member of staff to sit and comfort them. The staff go over and beyond in their care, bringing in special little treats etc. to make the residents feel
cared for.
The domestic staff do a good job of keeping everywhere spick and span. Any suggestions for improvement are always taken on board. The management are always available for any queries. Top rate care home!

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Review from Barbara G (Partner of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident of Hopes Green for 19 months as he has dementia. During this time his behaviour has on occasions, been challenging but the staff have always treated him in a calm, caring and compassionate way. Staff have always kept me informed about his care. The manager is always available
to see relatives and is very visible during the day. Although my partner cannot access many of the various activities on offer during the day, he does enjoy listening to the live entertainers. The food is good and there is always a choice of dishes.

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Review from Jenny D (Daughter of Resident) assisted by family/friend published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general a good experience. A few minor niggles from time to time. Food not always of a high standard but adequate.

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Review from Julie (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hopes Green is a very well run care home. My dad is happy to live there and we all like to see him so well cared for. As soon as I visited Hopes Green I could tell I had found a special place. The people who work there, are all very kind and patient. Thank you for looking after dad.

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Current Review Score: 9.2 (9.174)

Overview of Review Score

The Review Score of 9.2 (9.174) out of 10 for Hollyveer House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Hollyveer House is calculated as follows: ( (65 Excellents x 5) + (19 Goods x 4) ) ÷ 84 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.4 Points relating to the number of positive Reviews for Hollyveer House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 7 Positive Reviews ÷ 10 = 0.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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