Howard Lodge Care Centre has a Review Score of 9.9 (9.947) out of 10, based on 22 reviews in the last 2 years. Over all time Howard Lodge Care Centre has 47 reviews.
Review from D B (Daughter of Resident) published on 6 March 2025
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you for such a lovely review, it really is appreciated by us all and means so much. Mum is such a lovely lady with a beautiful smile and a caring nature. She has very quickly become part of our Howard Lodge family as you all have too. Thank you.
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Review from J F (Daughter of Resident) published on 4 March 2025
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so very much for your lovely feedback, we are so relieved your husband is ok, and it is lovely to know you are happy with the service we provide. We feel very privileged to be part of a great team of staff who really give our Home its Homely, family feel. Mum and all of you are an important part of our "family".Thank you.
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Review from A H (Husband of Resident) published on 4 March 2025
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so much for such a lovely review, we are so pleased you are happy with the care we provide. It means so much to us all. I know it may sound corny, but this really is our Howard Lodge family and all our residents and their loved ones are and important part of this. Thank you once again.
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Review from M W (Son of Resident) published on 4 March 2025
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so very much for such a lovely review, we are so pleased you are happy with the care mum receives, she really is part of our Howard Lodge family. Your feedback is really appreciated by us all. Thank you once again.
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Review from C P (Son of Resident) published on 4 March 2025
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so much for such a lovely review and for your support and understanding over the past 4 years. Mum is such a big part of our Howard Lodge family as you are too. We really do appreciate your kind words and to know that you are happy with the care mum receives.
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Review from F P (Granddaughter of Resident) published on 20 February 2025
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you for such a lovely review. It means so much to us to know that you are happy with the care your loved one receives. They are very much part of our Howard Lodge family as you all are. Your kind words mean so much to us all. Thank you.
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Review from K O (Niece of Resident) published on 20 February 2025
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so much for such a lovely review, it really is appreciated. It means so much to us all that families feel happy with the care we provide for their loved ones. Your lovely feedback really helps us know that we can make a difference to the lives of our residents and their families.Thank you.
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Review from Stuart S (Nephew of Resident) published on 21 June 2024
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Reply from kerry wallis, Administration at Howard Lodge Care Centre
Thank you for your lovely review and your continued support, your Uncle was a joy to have and you both are part of the Howard Lodge family, I will pass on this review to all of the staff and we take this opportunity to thank you for all your kindness.
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Review from Sally A (Daughter of Resident) published on 11 April 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Hi Sally, thank you so very much for such a beautiful review, we cannot tell you how much this means to us all and how lovely it was being a part of Mum's and your lives for a while. It is lovely that we still see you, Dad and the family when you feel able to visit us. Mum was an extraordinary lady who touched so many people's lives, her legacy lives on with the books and beautiful poems she wrote. We do miss her. Thank you too for mentioning all the staff team, we are very proud to be part of our Howard Lodge family and to know that you all felt happy with Mum's care here means so much.
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Review from Linda N (Daughter of Resident) published on 4 March 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so much for such a lovely review, it really is appreciated by us all and makes everything we do worthwhile knowing our residents and their families feel happy, safe and welcome. Mum is such a lovely day with a quick wit, it is always a pleasure having a chat with her and a joke too. I know we say all the time about our "Howard Lodge Family", this is how we all truly feel and it means so much that mum and you all are part of our family. Thank you.
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Review from Jacqui M (Daughter of Resident) published on 1 February 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so very much for such a lovely review, it really is appreciated by us all. I know we say "Our Howard Lodge Family" this is how we all truly feel, you, dad and your brothers really are a part of our family and it is lovely seeing Dad being able to be himself, he may be a grumpy old man at times, but we do love this about him and his cheeky smile of course. We are very proud to work with such a great team and have the support of such lovely families, thank you.
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Review from S N (Daughter of Resident) published on 26 January 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so very much for such a lovely review, it is very much appreciated. Mum is so lovely, she has such a lovely character and soon settled into our Howard Lodge Family. We are very proud to be part of a great team of staff and it means so much that our relatives feel welcome when they visit.
Thank you.
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Review from Ray T (Husband of Resident) published on 25 January 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so much for your lovely review, it really does mean so much to us all. It is great to see "the boys' club" together and so nice that you feel welcome. You were all such a support to us during Covid and I know we say our "Howard Lodge family" this is how we all genuinely feel.
To be a part of your wife's life and yours is important to us all, she is a lovely lady, and a pleasure to care for.
We could not do what we do without the support and understanding of our relatives and we thank you for that.
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Review from Kim P (Daughter of Resident) published on 25 January 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
We hope you are well. Thank you so very much for such a lovely review and for having faith in us all. Mum and you all are part of our Howard Lodge family and it is a pleasure to be able to be part of Mum's life. She is lovely and absolutely loves being with you all, it is lovely to know that you are happy with the care we provide. Your feedback is appreciated by us all. Thank you.
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Review from Vanessa G (Daughter of Resident) published on 23 January 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Hi Vanessa, thank you so much for such a lovely review and for being a great ambassador for Howard Lodge; we feel very proud to know that our families recommend our home and means so much to us all.
It is an honour to be part of Mum's life; she is such a part of our Howard Lodge family as you all are. It is lovely to see her spirit and how happy she is when you all visit; her family means so much to her. Your lovely feedback is really appreciated by us all and means so much.
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Review from Audrey C (Daughter of Resident) published on 23 January 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Hi Audrey, thank you so much for such lovely words; you are all very special to us, and it is lovely to know you feel Mum is part of our Howard Lodge family as you are too. Mum is such a sweet lady, and we are very lucky and thankful that she is here. Thank you, too, for your support and understanding; it really is appreciated by us all. We have such a great team of staff and support from families.
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Review from Kathryn H (Daughter of Resident) published on 23 January 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so very much for such a lovely review; it really is appreciated. Dad really has settled in well, and his art classes are so popular with our residents. We are looking forward to the first one for staff and families. Dad has such patience and is a true gentleman, so caring and genuinely interested in other residents and staff. It is an honour and privilege to be part of his life and yours too; you all very quickly became part of our Howard Lodge family.
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Review from Elizabeth B (Daughter of Resident) published on 23 January 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Thank you so much for such a lovely review; it is heart-warming to know you feel welcome and are happy with the care Mum receives. I know we always say it, but our residents and their families very quickly become part of our Howard Lodge family, and this is true with Mum and you all; it is lovely to see Mum so happy when you visit, and her smile is amazing, she is such a lovely lady. Thank you on behalf of all the staff team at Howard Lodge, your kind words mean so much to us all.
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Review from Darren E (Son of Resident) published on 23 January 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Hi Darren, thank you so very much for such a lovely review. I know we say all our residents are part of our Howard Lodge family, which they are, but I think Mum is the matriarch of the family; she is just amazing, and it has been a pleasure and an honour to have been part of her life journey for the past nine years. The staff team at Howard Lodge really do appreciate such kind words. Thank you once again.
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Review from Steve S (Son of Resident) published on 23 January 2024
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Reply from Lin Kirby, Manager at Howard Lodge Care Centre
Hi Steven, thank you so very much for such wonderful feedback; we really do appreciate it. Mum is so lovely and part of our Howard Lodge Family, as you all are too. We really do feel honoured and privileged to be able to care for Mum and work with such a great team of staff, along with the support and understanding of our resident's families too. When I say thank you, I know it comes from every single staff member, who really is thankful for your support too.
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The Review Score of 9.9 (9.947) out of 10 for Howard Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.947 for Howard Lodge Care Centre is calculated as follows: ( (248 Excellents x 5) + (14 Goods x 4) ) ÷ 262 Ratings = 4.947
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Howard Lodge Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Feb 2020
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