Howard Lodge Care Centre has a Review Score of 9.9 (9.947) out of 10, based on 22 reviews in the last 2 years. Over all time Howard Lodge Care Centre has 47 reviews.
Review from June P (Daughter-in-law of Resident) published on 23 March 2018
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Reply from Lin Kirby, Home Manager at Howard Lodge Care Centre
Thank you, June for such lovely feedback. All our residents and families are an extended family to us. We are very lucky to have such wonderful support from all our family members. This helps us greatly in working together in being able to provide person-centred care to our residents. We have a great staff team who genuinely care and want the best for our residents and their families.
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Review from Tom T (Son of Resident) published on 6 April 2017
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Review from Jane H (Daughter of Resident) published on 31 January 2017
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Reply from Lin Kirby, Home Manager at Howard Lodge Care Centre
Thank you so much for such wonderful feedback. It was an absolute pleasure to know your mum for the time we did, she is greatly missed by us all. Thank you too for being such a great family.
We are very proud of our staff team and the care we provide. Our whole staff team care and receiving such positive feedback, makes our job more worthwhile. Thank you once again.
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Review from Pauline H (Daughter of Resident) published on 4 August 2016
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This home gives me peace of mind everyday that my mum is loved and cared for at all times.
I am always informed of any changes and feel very comfortable
Rooms are very spacious and having their own bathroom is great.
Everyone is encouraged to make their rooms feel like home with personal belongings so they feel at home.
The care this home shows is 100% person centered care and that is the most important thing I believe for families knowing your loved ones are cared for.
Well done to all Howard Lodge staff you should all be proud of the job you do.
Reply from Lin Kirby, Home Manager at Howard Lodge Care Centre
Thank you Pauline for such a wonderful review. It is always lovely to receive thanks for all the hard work the staff team at Howard Lodge do. We are also so very lucky to have such supportive families and friends who work with us to achieve our aim of ensuring the health and wellbeing of all our residents. Thank you, once again.
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Review from Liz J (Daughter of Resident) published on 9 June 2016
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Reply from Lin Kirby, Home Manager at Howard Lodge Care Centre
Thank you so much for the positive feedback. it is always very refreshing to hear relatives feedback.
I have passed your review onto the Team caring for your loved one.
Thank you once again.
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Review from Bill B (Son of Resident) published on 31 May 2016
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Reply from Lin Kirby, Home Manager at Howard Lodge Care Centre
We are always seeking feedback from relatives and visitors to the home as well as from the residents who live here.
We send satisfaction surveys to residents, relatives, staff and professionals to ensure we continue to provide a quality service to all our residents.
After reading Bills feedback I contacted him and invited him to meet with me to discuss his feedback and how we could improve. Bill did not feel we needed to meet and said that 90% of the service we provide is excellent.
We discussed activities and the choices on offer. We do provide a varied choice and have begun to use the garden to play bowls etc.
We have also started a D.I.Y. club and gardening club.
This will be held in the afternoons, times will be advertised and residents informed.
We also discussed the food choices, Bill stated that at times his Dad has said the food can be bland and he likes curries etc.
We do provide curries and spicy foods as part of our lunch menu. As Bill usually visits around tea time he may not have seen these choices provided.
I have assured Bill we will in future keep him informed more about the activities offered and what ones his dad has taken part in.
We will also inform him about the meal choices and what dad has chosen.
Thank you Bill for your feedback.
I hope our discussion was helpful.
Lin,
Home Manager
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Review from Amanda H (Niece of Resident) published on 28 May 2016
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The Review Score of 9.9 (9.947) out of 10 for Howard Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.947 for Howard Lodge Care Centre is calculated as follows: ( (248 Excellents x 5) + (14 Goods x 4) ) ÷ 262 Ratings = 4.947
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Howard Lodge Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Feb 2020
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