Humfrey Lodge

Rochelle Close, Thaxted, Great Dunmow CM6 2PX
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9.6 65 Reviews
  • Humfrey Lodge, Great Dunmow
Humfrey Lodge is set in a rural village location of Thaxted and this quaint village setting has the advantage nearby shops and amenities. It is very much part of the local community.

Change is always difficult but staff are there to transform your new room into your home from home, it may be putting those precious photographs on the wall or a favourite chair and cushion. Humfrey Lodge provides a calm and restful atmosphere, with comfortable rooms, providing both residential and dementia care.

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Care Provided by Humfrey Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • April Dometita (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Humfrey Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Humfrey Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Humfrey Lodge Reviews (65)

Total of 65, showing 21-40
9.6

Humfrey Lodge has a Review Score of 9.6 (9.605) out of 10, based on 28 reviews in the last 2 years. Over all time Humfrey Lodge has 65 reviews.

Overall Experience

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Date Published

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Review from Elaine G (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is just coming up to one year in Humfrey Lodge. She is bed-bound and needs 24/7 care. The manager and staff are all excellent, but the home itself is looking rather tired, and the facilities for the staff I believe could do with updating as their job is difficult and they need to be appreciated
with good working conditions.

Reply from April Dometita, Home Manager at Humfrey Lodge

Thank you very much for the wonderful feedback to our care team; your words will truly inspire each one of us to continue to do what we are doing.


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Review from Susan C (Friend of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting every weekend since the end of February 2023 and found management and staff very polite and helpful and so willing to please. Cannot fault them.
And the main thing is my good friend is very happy and content living there and gets on well with all the staff, and because she's happy
to be there that's good enough for me.

Reply from April Dometita, Home Manager at Humfrey Lodge

Thank you for the kind words to the care team of Humfrey, we are happy that families and friends like you recognise our team's hard work.


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Review from A W (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, considerate and helpful. They treat my mother with respect and compassion. The management has an open-door policy and does its utmost to address any matters raised. I cannot recommend the staff at Humfrey Lodge highly enough.

Reply from April Dometita, Home Manager at Humfrey Lodge

Thank you for your kind comments regarding our staff, it is much appreciated.


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Review from Alan H (Brother of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Humfrey Lodge for some time now and I cannot fault the care and attention she is getting. Due to distance, I am unable to visit her on a regular basis but the wonderful staff there are always updating me on her condition. Whenever I phone they are only too happy to chat
about her and speaking to her myself she appears to be happy there which is a great relief to me.

Reply from April Dometita, Home Manager at Humfrey Lodge

Thank you for the lovely feedback, our team will continue to do our best.


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Review from J C (Nephew of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt became extremely unwell, paramedics were called and spent four and a half hours in her room assisting her. Thanks to the exceptionally quick response from senior staff at the home who showed full professionalism, love and care towards her she has made an amazing recovery.
Knowing that she is
safe and cared for daily is indeed a great comfort to me and my family.

Reply from April Dometita, Home Manager at Humfrey Lodge

Thank you so much for the kind words. Your never ending support to our team keep us humble and forever grateful.


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Review from R S (Son of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been so well looked after by all of the staff at the home. All of them are loving and caring. They are so dedicated to all of the residents - wonderful. I am always confident that Dad is getting the care and attention I expect. I will always be so grateful for the care and dedication they
have shown to Dad. PS, they deserve higher pay for their work.

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Review from Graeme B (Son of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff that take great effort to acknowledge my mother and all residents on passing in corridors and lounges. Professionally run, very clean, and nothing is too much trouble. Very welcoming to friends and relatives. The only criticism, rooms are generally very small and have very little
wardrobe space.

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Review from Deborah B (Daughter-in-law of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming environment. Staff are always approachable and willing to assist at all times. They always can be seen interacting with residents. They show interest in what residents do and say. Such nice surroundings; pictures, seating areas, gardens, furnishings and etc. The dining room looks appealing
and inviting. Overall good standard of cleanliness. My mother-in-law appears well cared for now rather than when living alone. Great care home overall.

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Review from Geraldine R (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Humfrey Lodge for nearly 6 years. As her Alzheimer's has progressed she has continued to have excellent care from all staff and carers. I also receive very good support as I struggle sometimes with her condition.

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Review from J G (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff at Hunfrey Lodge always friendly and cheerful. Mum and Dad have lived here for a year and a half now and are very well looked after safe and secure. Activities are stimulating affording more interaction than they had at their own home.

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Review from K M (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with very caring, patient and cheerful staff. Good food and facilities. A very good range of activities on offer including visits from local singing/dancing groups.
I am very happy that Mum is now in secure environment with a very understanding carers who give her the time and support she
needs.

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Review from Kathryn B (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents of Humfrey Lodge. My mother was short term and I was so pleased with it that when my father was in need of long-term I didn't even need to look anywhere else. Well done team.

Reply from Georgina Braithwaite, Home Manager at Humfrey Lodge

Thank you for the lovely review. This really means a lot.


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Review from Penny H (Sister of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely atmosphere - caring and companionable. The living space seems light, airy and cheerful and all the residents, especially my brother, seem very happy, calm and contented. My brother also tells me that the food is excellent! I am so grateful that he is in such a kind environment.

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Review from R S (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could not have found a nicer place for mum to stay. All the staff are brilliant, caring, kind, thoughtful and friendly. Thank you all.

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Review from Trudie T (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a joyous day visiting mum..... made perfect by the warm welcome from all the staff the home was immaculate, Humfrey Lodge is the best family to belong to love them all residents and staff alike.
Mum was happy, well and content what more could I wish for.

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Review from Kevin D (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last six months we have been unable to visit our mother inside Humfrey Lodge due to the COVID 19 restrictions. However, despite the pressures this has placed, the staff have been exceptionally helpful in allowing us to enjoy garden and window visits and have been uncomplaining in the extra
running around they have had to do for us. Our mother is very comfortable here and our thanks go to every member of staff.

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Review from Ann W (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Humfrey Lodge since September 2019. They care for him very well and have been excellent during COVID19 lockdown. They have kept my family updated with what is happening in these difficult times when we are unable to visit inside the home.
Would recommend this home to anyone.

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Review from Kevin S (Friend of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived at Humfrey Lodge for more than nine years now and she always tells me how grateful she is with all the staff who cares for her. The compassion and dedication of each person can never be paid by any amount. I always feel I am welcome whenever I come there to visit, and now with the
COVID ongoing they never stop keeping in touch with the relatives and friends like me. They said they wouldn’t wish their residents to feel lonely. It is very kind of them to provide a technology where family and friends can see their love ones. Thank you Humfrey Lodge Team for keeping the home safe, you are all heroes to us.

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Review from Keith R C (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff excellent, if necessary would go into this home ourselves.
Could not wish for a better place.

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Review from P C (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mum is well looked after and the staff are kind. I do find I have to mention things that have not been done, like keeping her teeth clean, regular showers, room not hoovered as often as it should be, lack of bathroom supplies, these are small things but should be addressed. Unfortunately, there is
never a manager to talk to at weekends, which is inconvenient for working families. As a family member, I am pleased my Mum is cared for and the staff are always friendly, it gives me great peace of mind to know she is in a safe environment.

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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Humfrey Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.605 for Humfrey Lodge is calculated as follows: ( (225 Excellents x 5) + (83 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 329 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Humfrey Lodge is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

April

April Dometita

Job Title: Home Manager

Welcome to Humfrey Lodge! My name is April and I have been with Runwood Homes for 14 years. I began my career as a nurse back in the Philippines. I started as a health care assistant at Humfrey Lodge which motivated me to learn more about care and management. I have been at Humfrey for 13 years; I started as a care assistant at Humfrey Lodge working my way to Deputy Manager and now taking a big leap as the Home Manager. I look forward to welcoming you to our lovely home.


Jasmine

Jasmine Reed

Job Title: Care Team Leader

Joined: 2000

Hi, I'm Jasmine Reed.
I have been a part of Humfrey Lodge for the past 24 years. My journey began as a carer, where I gained invaluable experience that ultimately led me to become a Care Team Leader. With my hands-on knowledge, I make it a priority to ensure that the highest standards of care are consistently maintained at Humfrey Lodge. My dedication to supporting the well-being of our residents and leading our care team drives me to always strive for excellence in everything we do.


Weronika

Weronika Bien

Job Title: Lifestyle Coordinator

Joined: 2012

I’m Weronika, and for the past 13 years, I’ve been passionate about making a difference in the lives of the residents I work with. I love getting them involved in daily activities and seeing the positive impact it has on their well-being. For me, there's nothing more rewarding than making someone smile and helping them feel fulfilled.


Even though I’ve moved into more of a leadership role, I can’t imagine giving up my care duties completely. That’s why I still keep one care shift a week, as it serves as a reminder of my humble beginnings and the heart of why I do what I do.


Adam

Adam Bien

Job Title: Care Assistant

Joined: 2008

Hi, I'm Adam, I have worked for Humfrey Lodge for 16 years. I've always enjoyed my role because it gives me the chance to care for others and connect with them on a deeper level. I find real fulfilment in making a difference in people's lives, but I've also realised that it’s just as much about the kindness I share—it costs nothing but means everything.


One of the things I really love doing is taking photos of the residents at the home. In fact, I’m the official photographer! Capturing special moments through photography not only allows me to express myself but also helps preserve the memories for everyone. It’s a beautiful way for me to give back while doing something I love.


Saju

Saju Thomas

Job Title: Deputy Manager

Joined: 2021

Hi, I’m Saju. For the past three years, I’ve been passionate about reaching out to people, helping them feel comfortable, and ensuring they feel safe and cared for in our home. It’s a truly rewarding experience to provide that sense of comfort.


I also have a small garden in the manager's office, which I’ve enjoyed tending to. One of the plants there is named Beatrice, a little nod to my love for nature.


Outside of work, I enjoy listening to music, collecting coins and stamps, and, of course, gardening. These hobbies help me unwind and connect with the world in a more personal way.


Maria

Maria Durrant

Job Title: Home Administrator

Joined: 2009

Hi, I'm Maria! I have been an Administrator for 15 years, and I truly enjoy helping others and working closely with people. My role allows me to connect with various individuals and contribute to their success, which is incredibly fulfilling.


Outside of work, I love spending quality time with my family, baking delicious treats, and travelling to new places. I also enjoy reading books, as they offer a great way to unwind and learn new things.


I'm passionate about creating positive experiences for those around me, both professionally and personally.