Humfrey Lodge

Rochelle Close, Thaxted, Great Dunmow CM6 2PX
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9.6 65 Reviews
  • Humfrey Lodge, Great Dunmow
Humfrey Lodge is set in a rural village location of Thaxted and this quaint village setting has the advantage nearby shops and amenities. It is very much part of the local community.

Change is always difficult but staff are there to transform your new room into your home from home, it may be putting those precious photographs on the wall or a favourite chair and cushion. Humfrey Lodge provides a calm and restful atmosphere, with comfortable rooms, providing both residential and dementia care.

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Care Provided by Humfrey Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • April Dometita (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Humfrey Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Humfrey Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Humfrey Lodge Reviews (65)

Total of 65, showing 41-60
9.6

Humfrey Lodge has a Review Score of 9.6 (9.605) out of 10, based on 28 reviews in the last 2 years. Over all time Humfrey Lodge has 65 reviews.

Overall Experience

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Date Published

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Review from D J (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly, kind and willing and definitely make the place. I would have no hesitation in recommending Humfrey Lodge. The family know that Dad is well looked after and safe and most of all happy there.

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Review from A D (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and support my mother receives. She is very happy at Humfrey Lodge. The staff are very helpful and kind. Everyone is made to feel welcome, and are treated; like you are family. She enjoys taking part in many activities and family are always welcome to join in.

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Review from Lindsay M (Son of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff friendly and caring, the facilities are very good and the general atmosphere professional but homely.
I am pleased to find my mother happy and content. She tells me her food is great and the carers very kind.

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Review from Kay G (Daughter-in-law of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother in law has been in Humfrey Lodge since 2006. Excellent care all round, approachable, caring, friendly staff. Any concerns we had (not many) are dealt with very quickly. Bright comfortable surroundings, activities for residents - staff know them personally, not just 'a body taking up a room'.
Humfrey Lodge is brilliant.

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Review from Ian G (Son of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this home for the last 13 years. The care and attention she has received in this time has been excellent. The management and the staff at the home do an excellent job and cannot be faulted. I can honestly say, without the care my mum has received in this time she would not be here
still.

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Review from Michelle C (Granddaughter of Resident) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my nan as much as I can. You never have to let them know before arriving, regardless of what time you arrive. All the staff will go above and beyond for the comfort and dignity of the residents and are caring and so thoughtful. My nan has been treated as a family member and not just as another
patient.
I would highly recommend HUMFREY LODGE.

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Review from J C (Friend of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely and very welcoming. The environment is very calm and friendly, clean.

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Review from Cllr Terry F (Grandson of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All my family cannot praise all the staff from the Manager, Carers, kitchen staff and Domestics highly enough, they all without exception treated my Nan with courtesy and respect at all times.
It was said she would not have received better care than if she was the Queen herself.
Sadly after 5 very
happy years spent at Humfrey Lodge and at an age of 105, she decided to pass to another world and be at peace.


Simply Thank you to All at Humpfrey Lodge, what more can I say


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Review from Michael P (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff very friendly and caring. Home always very warm. My mother seems quite happy. The food seems good.

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Review from Valerie W (Daughter of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has just died, aged 95, and has been at Humfrey Lodge for the past six years. The staff have always been wonderful. Very caring, respectful and professional.
Alzheimer's is a very distressing disease and can make the sufferer very difficult to care for, but they have always done so with
patience and cheerfulness.
I cannot thank them enough.

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Review from Ian B (Son of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Humfrey Lodge for only a few months before he passed away in October. I was very happy with the care and support he received. Staff were very friendly, caring, welcoming and supportive.

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Review from Mary Ann H (Mother of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for 6 weeks. I am satisfied with the management team and staff etc for looking after her during the stay. Knowing in my mind that the staff passing her room just call in to make sure she is okay, early every hour of the day, also making sure she eats her meals which we could
not do at home.

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Review from James H (Son of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only say we are all very satisfied with the staff and the loving care shown to aid father. We all found the staff great and have every confidence in them. Thank you.

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Review from Viv W (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so happy and pleased with the care my father received at Humfrey Lodge. The staff were all considerate, caring and charming. They cared for my dad until the end of his life. Couldn't praise them highly enough.

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Review from B R (Daughter of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

In the main, I would say my Mum was cared for and kept safe. I did not find a consistency regarding her dementia. She was not encouraged to eat the treats that were always bought for her, I would often throw away out of date items. I would also have to hang up clothes that were otherwise screwed up
in a drawer. In the last few weeks of my Mum's life, her clothes were dirty, she had food stuck to her clothes and I expressed my concern about personal hygiene. Most of the carers genuinely do care.
I believe the main concern to be, as a care home for people with dementia, although at varying levels, everyone is treated at the same level and not as individuals. This may well be due to a lack of resources or internal communication. It was very disappointing that no representative from Humfrey Lodge attended my Mum's funeral, despite saying they would.

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Review from J B (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in care in Humfrey Lodge since 2009. During all that time she has been very well cared for. The staff have been kind and caring, friendly and helpful sand always there when needed. I am not able to comment on meals because I haven't been around at the time, but the food provided at social
events has been very good and well presented. Special Occasions have been celebrated with suitably provided food stuffs.
Managers have come and gone, but in all cases, if we have had a problem, it has been sorted out immediately. Humfrey Lodge will always have my grateful thanks for looking after my mum.

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Review from Ian R (Son-in-law of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mum has been at Humphrey Lodge, either myself or her daughter visit most days and we have found the staff to be caring and attentive to her needs, nothing is too much trouble. It may not appear to be the most glamorous care home but we feel it is a good homely, safe and friendly environment for
mum, close to where we live.

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Review from Trevor S (Son of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, good home. Mum is happy.

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Review from Alan S (Niece of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At my first visit I found my aunt to be very happy and comfortable.

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Review from A D (Son of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, great place, love,y good, good environment, lots of love and understanding of dementia. Mum loves it here and calls it home.

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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Humfrey Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.605 for Humfrey Lodge is calculated as follows: ( (225 Excellents x 5) + (83 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 329 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Humfrey Lodge is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

April

April Dometita

Job Title: Home Manager

Welcome to Humfrey Lodge! My name is April and I have been with Runwood Homes for 14 years. I began my career as a nurse back in the Philippines. I started as a health care assistant at Humfrey Lodge which motivated me to learn more about care and management. I have been at Humfrey for 13 years; I started as a care assistant at Humfrey Lodge working my way to Deputy Manager and now taking a big leap as the Home Manager. I look forward to welcoming you to our lovely home.


Jasmine

Jasmine Reed

Job Title: Care Team Leader

Joined: 2000

Hi, I'm Jasmine Reed.
I have been a part of Humfrey Lodge for the past 24 years. My journey began as a carer, where I gained invaluable experience that ultimately led me to become a Care Team Leader. With my hands-on knowledge, I make it a priority to ensure that the highest standards of care are consistently maintained at Humfrey Lodge. My dedication to supporting the well-being of our residents and leading our care team drives me to always strive for excellence in everything we do.


Weronika

Weronika Bien

Job Title: Lifestyle Coordinator

Joined: 2012

I’m Weronika, and for the past 13 years, I’ve been passionate about making a difference in the lives of the residents I work with. I love getting them involved in daily activities and seeing the positive impact it has on their well-being. For me, there's nothing more rewarding than making someone smile and helping them feel fulfilled.


Even though I’ve moved into more of a leadership role, I can’t imagine giving up my care duties completely. That’s why I still keep one care shift a week, as it serves as a reminder of my humble beginnings and the heart of why I do what I do.


Adam

Adam Bien

Job Title: Care Assistant

Joined: 2008

Hi, I'm Adam, I have worked for Humfrey Lodge for 16 years. I've always enjoyed my role because it gives me the chance to care for others and connect with them on a deeper level. I find real fulfilment in making a difference in people's lives, but I've also realised that it’s just as much about the kindness I share—it costs nothing but means everything.


One of the things I really love doing is taking photos of the residents at the home. In fact, I’m the official photographer! Capturing special moments through photography not only allows me to express myself but also helps preserve the memories for everyone. It’s a beautiful way for me to give back while doing something I love.


Saju

Saju Thomas

Job Title: Deputy Manager

Joined: 2021

Hi, I’m Saju. For the past three years, I’ve been passionate about reaching out to people, helping them feel comfortable, and ensuring they feel safe and cared for in our home. It’s a truly rewarding experience to provide that sense of comfort.


I also have a small garden in the manager's office, which I’ve enjoyed tending to. One of the plants there is named Beatrice, a little nod to my love for nature.


Outside of work, I enjoy listening to music, collecting coins and stamps, and, of course, gardening. These hobbies help me unwind and connect with the world in a more personal way.


Maria

Maria Durrant

Job Title: Home Administrator

Joined: 2009

Hi, I'm Maria! I have been an Administrator for 15 years, and I truly enjoy helping others and working closely with people. My role allows me to connect with various individuals and contribute to their success, which is incredibly fulfilling.


Outside of work, I love spending quality time with my family, baking delicious treats, and travelling to new places. I also enjoy reading books, as they offer a great way to unwind and learn new things.


I'm passionate about creating positive experiences for those around me, both professionally and personally.