Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Humfrey Lodge has a Review Score of 9.6 (9.605) out of 10, based on 28 reviews in the last 2 years. Over all time Humfrey Lodge has 65 reviews.
Review from Janet T (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A T (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Son of Resident) published on 26 January 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire T (Friend of Resident) published on 3 November 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Henry T (Resident) published on 3 November 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.605) out of 10 for Humfrey Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.605 for Humfrey Lodge is calculated as follows: ( (225 Excellents x 5) + (83 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 329 Ratings = 4.605
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Humfrey Lodge is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jan 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Welcome to Humfrey Lodge! My name is April and I have been with Runwood Homes for 14 years. I began my career as a nurse back in the Philippines. I started as a health care assistant at Humfrey Lodge which motivated me to learn more about care and management. I have been at Humfrey for 13 years; I started as a care assistant at Humfrey Lodge working my way to Deputy Manager and now taking a big leap as the Home Manager. I look forward to welcoming you to our lovely home.
Job Title: Care Team Leader
Joined: 2000
Hi, I'm Jasmine Reed.
I have been a part of Humfrey Lodge for the past 24 years. My journey began as a carer, where I gained invaluable experience that ultimately led me to become a Care Team Leader. With my hands-on knowledge, I make it a priority to ensure that the highest standards of care are consistently maintained at Humfrey Lodge. My dedication to supporting the well-being of our residents and leading our care team drives me to always strive for excellence in everything we do.
Job Title: Lifestyle Coordinator
Joined: 2012
I’m Weronika, and for the past 13 years, I’ve been passionate about making a difference in the lives of the residents I work with. I love getting them involved in daily activities and seeing the positive impact it has on their well-being. For me, there's nothing more rewarding than making someone smile and helping them feel fulfilled.
Even though I’ve moved into more of a leadership role, I can’t imagine giving up my care duties completely. That’s why I still keep one care shift a week, as it serves as a reminder of my humble beginnings and the heart of why I do what I do.
Job Title: Care Assistant
Joined: 2008
Hi, I'm Adam, I have worked for Humfrey Lodge for 16 years. I've always enjoyed my role because it gives me the chance to care for others and connect with them on a deeper level. I find real fulfilment in making a difference in people's lives, but I've also realised that it’s just as much about the kindness I share—it costs nothing but means everything.
One of the things I really love doing is taking photos of the residents at the home. In fact, I’m the official photographer! Capturing special moments through photography not only allows me to express myself but also helps preserve the memories for everyone. It’s a beautiful way for me to give back while doing something I love.
Job Title: Deputy Manager
Joined: 2021
Hi, I’m Saju. For the past three years, I’ve been passionate about reaching out to people, helping them feel comfortable, and ensuring they feel safe and cared for in our home. It’s a truly rewarding experience to provide that sense of comfort.
I also have a small garden in the manager's office, which I’ve enjoyed tending to. One of the plants there is named Beatrice, a little nod to my love for nature.
Outside of work, I enjoy listening to music, collecting coins and stamps, and, of course, gardening. These hobbies help me unwind and connect with the world in a more personal way.
Job Title: Home Administrator
Joined: 2009
Hi, I'm Maria! I have been an Administrator for 15 years, and I truly enjoy helping others and working closely with people. My role allows me to connect with various individuals and contribute to their success, which is incredibly fulfilling.
Outside of work, I love spending quality time with my family, baking delicious treats, and travelling to new places. I also enjoy reading books, as they offer a great way to unwind and learn new things.
I'm passionate about creating positive experiences for those around me, both professionally and personally.
