Review from R R (Relative of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

The accommodation is well maintained, staff extremely helpful and friendly.

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Review from Wayne S (Relative of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

My father-in-law was a resident at the care home from 2006 until he dies in May this year. He was very well looked after by the staff and the family were made very welcome.
He was very happy here.

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Review from Chloe S (Granddaughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

Larchwood looked after my grandad for the last 12 years and made him very happy here and always provided the best care for him. They were all very caring and helpful when he sadly passed away.

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Review from Susan H (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

Larchwood Care Home have my dad a wonderful 12 years. Lovely caring staff.

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Review from Gerald M (Son-in-law of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

Overall care at this home is very good. The staff treat my mother-in-law with respect and dignity. All the management are always able to speak about any problems or just to pass the time. Some of the internal rooms could do with redecorating but overall myself and my wife are very happy that she is

in this care home.

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Review from S C (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for 8 months and she is very happy there. The staff are very caring, approachable and friendly and there is an open door policy and the manager takes time to listen. Any minor issues that have occurred have been attended to and rectified.

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Review from Vivienne B (Husband of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience

Larchwood is a very caring home. Staff are friendly and helpful. The standard of night carers vary. My husband gets very stressed over the treatment he sometimes gets during the night, bearing in mind his illness, it is difficult to take his word for this. Overall, very pleased with his care and the

clean standard of the home.

Reply from Clare Sheehan, Careline Advisor at Larchwood Care Home

Thank you for your feedback. We complete random checks which allow us to monitor the quality of care throughout the night, which includes observations of care practices. We currently use agency staff from nominated suppliers and ensure we check the quality of care they provide alongside our own staff. We would be happy to discuss any concerns with you at the Home if you would like to contact us to arrange a convenient time.

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Review from E J R (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience

The staff all treat the residents with dignity and care. They treat my mum as though she was their relative. Buzzers are answered promptly. I can visit and phone at any time with no problem.

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Review from Emma C (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff work extremely hard to make sure mum has everything she needs. There are lots for her to do and whatever you ask for is actioned immediately. If I miss her the staff always take the phone to her so I can speak to her. I am really happy with the care/support mum is receiving.

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Review from Lynda T (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience

We have had our regular review today, treated with courtesy as usual.

I cannot praise Larchwood and all their staff enough.

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Review from N U (Daughter of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience

Most of the staff are caring and kind but there are several who are lazy, inexperienced and in the wrong job. Mum is still on the same tube of toothpaste that she had when she went into the home in June 2016 as it appears that her teeth rarely get cleaned. Shower gel disappears - it gets left in the

bathroom and other residents use it. There does not seem to be much entertainment at the moment and mum is often left in her bedroom without even the TV on. She is stubborn so probably her own worse enemy but some of the carers are able to persuade her. Bedroom not very clean.

Reply from Clare Sheehan, Care Advisor at Larchwood Care Home

Thank you for your review, we appreciate all feedback received as this helps us improve our service if required. Larchwood offers a full induction programme to all new staff who are supported by a mentor to embrace and embed our core principles of providing the kindest care.

All residents have their own preferences as to where they spend their time. Options are always offered to our residents, though some residents prefer to spend time in their rooms, others prefer to be amongst their fellow residents and staff. We always encourage our residents to socialise where possible.

Our housekeeping team have clear and robust cleaning schedules in place which are reflective of our infection control policy for day to day cleaning and forms part of our resident of the day process.

We will meet with our team and ensure that your concerns are addressed and sustained. The Home Manager would welcome the opportunity to meet with you in the near future so please get in touch with the service

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Review from Chris G (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience

Very caring. Will call if there are any problems or incidents that relate to my mother. Good value for money, activities lack at present due to relevant staff leaving. Care is taken in personal appearance with hair, nails etc. A doctor is always called if needed.

Reply from Claire Hurworth, Careline Manager at Larchwood Care Home

Thank you for your review, we appreciate all feedback received as it helps us improve our service where required. Larchwood has a schedule of planned activities which are displayed within the home. A newsletter will be sent out to all relatives to inform them of the planned activities within the service for the next few weeks, leading up to Christmas. This will be bi-monthly going forward. We have a team of volunteers who support the service which includes delivering activities to our residents. The staff and the management team are currently supporting the activity programme to ensure that it meets the needs of our residents.

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Review from S J (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience

Lovely, helpful staff.
Kind and caring.
My mother is treated with dignity and respect.
I feel the staff are genuinely fond of mum.

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Review from C K (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience

Has been nice so far. All the staff are very nice and quiet and caring and my mom is quite settled which has made the experience more bearable.

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Review from Judith L (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience

There have been some issues with Larchwood, in particular, keeping the care home managers - 3 in 5 years! But, the quality of care was always good and reliable. The home has recently been totally redecorated to a very high standard, which made visiting a lot more enjoyable. All the staff seemed dedicated

to their job and on the whole, most were very approachable.

Reply from HC-One, Careline Team at Larchwood Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We appreciate your positive comments which will be passed on to the team.
With regards to your comments about the Home Manager, I have now been at Larchwood for the last 3 years, of which the last 18 months as Home Manager and I look forward to continuing with the company in the future. I operate an open door policy, please feel free to call in when you are visiting to discuss any concerns you may have.

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Review from Evelyn R (Sister-in-law of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience

As I live a long way away and due to circumstances I am not able to visit now, but I use to up until last year I always found it very friendly and enjoyed visiting my brother-in-law. Now I only phone and he always seems very happy and the staff are always very polite and friendly to me.

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Review from P E M (Wife of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience

Although my husband was in this home for a short while, I found it excellent. On researching homes, I visited Larchwood Care Centre on spec and was welcomed and shown around immediately. A very good sign. It was clean and the facilities appeared to be excellent as proved to be the case on my husbands

stay.

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Review from E L F (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience

My father moved in on the 6th September 2016. I have seen a marked improvement in my father he seems happier and talkative. The staff are excellent helping him to settle in, since he has been there a lot of improvements have neem taking place but the staff have handled it well and still seem to care

about how the residents are coping with the upheaval. I am so glad I picked this care home.

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Review from Ruth S (Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience

Have been a resident for four months with multiple medical problems. Was extremely ill and now I'm in good health and humour due to the wonderful care and attention I have received here. The staff are very supportive, helpful, considerate and capable in all aspects of care, even my diet problems have

been supported and dealt with. I cannot speak highly enough about this care home and would recommend them to the highest degree.

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Review from Hilary P (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Larchwood since December 2015 and it would be fair to say she has taken a while to settle. However recently she said to me that the more she thought about it, the luckier she felt to have found Larchwood as a home. She still has up days and down days but hardly surprising

as she approaches 90, with confusion, poor sight and arthritis. The staff have all gone out of their way to be welcoming, kind and caring. They are always cheerful and often have a laugh with her. I can't thank them enough for helping mum feel settled.

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