Review from Brenda M (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience

Since the first day my father walked through the doors of Larchwood he has been treated with dignity and respect. It is one of the hardest decisions to make to put someone you love into a care home. This has been respected by all staff, be it the management, care staff, kitchen staff, laundry staff,

maintenance and entertainment. They have all made the move for him being an independent man, to somebody following several strokes and needs that bit of extra support, painless. I have not seen my father so happy. Thank you to all involved.

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Review from Max S (Son of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience

This relates to the intitial few days of my fathers move to the above. Excellent reception and welcoming by all the staff - very caring, allowed to settle in without any fuss. His room is well appointed with all he needs. However concerns were raised that after three days of being at the home, my father

had not had a shower or bath. We had to prompt the staff that he needs a shower or bath at least alternate days. This has been addressed and are making good progress with the new action plan. Overall I am very pleased with this start.

Reply from HC-One, Careline Team at Larchwood Care Home

We always welcome feedback especially when a resident first comes to live at Larchwood. We strive to ensure that our residents are made to feel welcome and at home during the initial period while we support them with their transition into a care environment. The issue was addressed as soon as it came to light and we will continue to work in partnership with both resident and relatives to ensure continuity of care.

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Review from John R (Son of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience

My mother has only been at the home for approx 1 month but has settled in nicely. She was shown into the home after recovering from a broken hip. At 91 years of age with dementia she has not yet complained. The staff have been great. Very helpful and caring.

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Review from Jo E (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience

My mum is extremely happy in Larchwood and very comfortable with the staff looking after her. They are incredibly dedicated to what is a very hard job. They are very respectful of my mum's dignity and desire for privacy but are always there when needed. On occasions when she has been taken ill they

have always acted promptly and done all the right things keeping me informed at all times day or night.

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Review from Joyce F (Daughter of Resident) published on 31 March 2016
Submitted via Website • Report

Overall Experience

Although the staff cannot force residents to do anything, my dad needs exercise because of bad circulation on hospitals request, this is not being carried out. Last Sunday my daughter visited with her dog of which fluff was left on floor from her toy, this was still there Monday lunch time. His bed

was wet, when buzzer pressed to change bed it took ages for anyone to come. They stripped bed but was going to leave dirty duvet and pillows on bed. The activities are very poor, almost non existent. Some residents are just wandering around the corridors most of the time. There needs to be a great improvement.

Reply from HC-One, Careline Team at Larchwood Care Home

Thank you for submitting your review, feedback is always welcomed and acted upon.
We like to work in partnership with health professionals to provide the best level of care for all our residents here at Larchwood. We encourage our residents to exercise on a regular basis as part of their plan of care. We have a wide variety of activities throughout the home and we always encourage our residents to join in and are respectful of those that choose not to. We do have some residents that choose not to participate in activities on a regular basis so we provide 1.1 time where we spend time chatting and reading to them.

We are sorry you felt that your fathers buzzer wasn't answered in a timely manner, our staff were supporting other residents at this time, however we do endeavour to answer them as quickly as possible.

In regards to the bedding, I have addressed this with staff / housekeeping team during handover's and our daily flash meetings to reiterate the importance of infection control.

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Review from Gillian M (Daughter of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience

Just a brief chat as mum had only been in Larchwood for a month. All okay though.

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Review from Gavin E (Son of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience

By far the most understanding and welcoming home I've experienced. As a maintenance engineer covering council run homes I see a lot of different approaches to care and Larchwood Home and especially staff are by far the most professional and supportive I've had the pleasure to be involved with.

10

out of 10 on all accounts.

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Review from Carol M (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience

I was apprehensive about putting my mum into a care home to begin with. But when I went to Larchwood and met some of the staff, my fears were alleviated. I am impressed with the care my mum gets because her every need is taken care of, from safety; health needs; personal care such as hairdressing, pedicure,

manicure, chiropodist; activities and outings. The whole place is kept very clean and tidy and every resident is called by name by ALL the staff. I feel very lucky that Larchwood could take my mum and I think she feels that way too.

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Review from G M (Daughter of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience

The home is very good,. Comfortable bedrooms and very caring staff. Plus plenty of good food.

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Review from Stephen L (Son of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience

My mother was taken into respite care at short notice on 22nd December due to my father being taken seriously ill and hospitalised. The staff are excellent in all aspects both in regard to my mother and ourselves. They show a great level of respect and understanding. The home itself is clean, bright

and well presented with a very homely and relaxed feeling.

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Review from Yvonne C (Daughter-in-law of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience

My Mother-in-Law has been in respite since late April. On the whole communication is good, but there have been a number of exceptions.
1. Dressing of her leg to enable her to wear surgical shoes (which need to be worn in, and her confident with them for her rehabilitation).
2. As a diabetic, allowed

to walk bare footed.
3. Sent to hospital to investigate a fall (her second requiring plaster during her stay). Not escorted and family were not informed. She was unaccompanied six hours. No food/drink. as no one was with her. She returned without meds. When this was highlighted by her son she was told they would sort it Monday. Her son sorted it that night. I feel that two members of staff deal with any concerns but we have had to return to the same issues time and again, 1 and 2 in particular. We are proactive in her care. What happens when a resident does not have an active advocate?

Reply from HC-One, Careline Team at Larchwood Care Home

Thank you very much for your feedback. It is always appreciated and acted upon. All dressings are applied by our community nursing team and were bandaged from toe to knee in the case of your mother. This presented with some issues pertaining to wearing her surgical shoes as she found them uncomfortable and heavy to lift resulting in her choosing not to wear them or another replacement hindering her ability to wear appropriate shoes and her rehabilitation progress. In each case we have tried very hard to seek advice from the community nursing team and give feedback but we cannot always respond as swiftly as we would like as this is not part of our care home offering. That said, we will be liaising with our nurses to see how we can improve response times from family queries.

We are extremely sorry we were unable to escort your mother to the hospital but we can only do so if we have safe staffing levels to do so . We acknowledge this was disappointing and a worrying time for you for which we apologise. I understand several efforts were made to make contact with all next of kin listed but were unsuccessful. In addition it is the hospital's responsibility to ensure that the correct medication is brought back with your mother and arrangement had been made for them to be delivered.

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Review from Linda D (Daughter of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience

The staff are very caring and helpful you cannot fault them but I would like to say they are not forceful enough. When you tell them your concerns about my dad needing to walk around more as his circulation is not right, as it was tested at hospital, I am very concerned. Also the cleaners in his room

could be better. My sister and I am also not impressed with the cleanliness where his bed linen is concerned.

Reply from HC-One, Careline Team at Larchwood Care Home

"We do everything possible to provide the kindest care by respecting our residents choice and giving them the control through encouragement and engagement, we will never force a resident to do something against their wishes. This can, at times, present with identified risks which we try our best to reduce but unfortunately cannot always eliminate. We acknowledge that this can be worrying and disappointing for loved ones and so will always work together with the family to provide valuable honest feedback and work in partnership to provide the best care"

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Review from Doreen D (Daughter of Resident) published on 16 September 2015
Submitted via Postal Card • Report

Overall Experience

My mother is well cared for by all the carers she seems very happy and enjoys the food and activities. All staff are always friendly and very helpful. The gardens always look good no matter time of year.

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Larchwood Care Home

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