The Laurels

130/134 Church End Lane, Runwell, Wickford SS11 7DP
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9.4 53 Reviews
  • The Laurels, Wickford
Having just undergone complete refurbishment throughout, the Laurels offers first-class single bedroom accommodation over just two floors, served by a passenger lift. It enjoys a family atmosphere, combining quality care with a positive living experience. There is a strong emphasis on family and resident interaction, with a wide range of activities for all to enjoy.

The home has level access throughout, whilst the surroundings include well-kept gardens, a fish pond and decking area, as well as a safe seating area in the inner courtyard. There are safety handrails for residents with mobility issues and staff are on hand throughout the day and night.

The dignity of residents is placed at the centre of all decisions taken, as carers actively look to contribute with support for an independent lifestyle.

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Care Provided by The Laurels

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • CC The Laurels Ltd
  • Person in charge
  • Tracey Rothwell (Manager)
  • Admission Criteria
    • individual assessment of needs prior to addmission
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for The Laurels

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,150 – £1,350
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
  • (these prices are only a guideline, please contact The Laurels to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Car park to front


The Laurels Reviews (53)

Total of 53, showing 1-20
9.4

The Laurels has a Review Score of 9.4 (9.390) out of 10, based on 26 reviews in the last 2 years. Over all time The Laurels has 53 reviews.

Overall Experience

  • 32
  • 19
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Review from Deborah T (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long stay in hospital, we were advised that my Mum would need 24 hour care.This was a very traumatic experience for all the family. However, thank goodness we were fortunate enough to find The Laurels.
They didn't just take excellent care of Mum ,they put their arms around all of us .
All
the dedicated team of carers, cooks and domestic staff are truly wonderful and treat my Mum with respect
and kindness.
My Mum has thrived in their outstanding care and is unrecognisable to the lady that arrived in December .We are so very grateful to you all and would highly recommend The Laurels.

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Review from J D (Daughter of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is treated with a lot of care, very happy with staff here.

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Review from J C (Daughter of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are absolutely amazing, every single detail of my mum's care and wellbeing is catered for, from the fabulous chef cooking delicious home cooked meals available 24/7 to the housekeepers keeping mums room sparkling clean and her laundry always done daily. She is so very well cared for,
it is truly a home from home.

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Review from Beverly W (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring and professional.

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Review from Tracy H (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring, kind and considerate. My mum always looks clean and well-presented and although my lovely mum has dementia she is on the whole as happy as she can be. The cleaning staff are amazing too and the chef cooks all the food from scratch. The senior staff are excellent and if you
have any concerns they will get it sorted as soon as they can.

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Review from Helen P (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and caring. My dad is well looked after, he is always clean and tidy. He sits in the lounge everyday where activities are on including regular guest singers. The food is always home-cooked and Dad enjoys his meals and puddings. His room is kept spotless. All the staff, including
the management, are very friendly and approachable. I would highly recommend The Laurels.

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Review from Julie S (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mum is receiving at The Laurels. The staff are kind and caring and deal very well with issues that arise with dementia. The food is very good and the surroundings feel cosy and homely. The garden is a lovely space to look at and hopefully use when the weather is better.
It is a difficult decision to move a loved one into a care home but Mum's health and wellbeing have improved since being here.

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Review from Shirley R (Daughter of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels is a comfortable and caring home, I witness the affection of the staff with the residents every time I visit my mother. The food is lovely and plentiful. My mother recently had a visit to hospital. She was not cared for the same there and has made a huge recovery since being 'home' and under
the care of the people who know her and treat her as family.

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Review from M M (Son of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father lives comofrtbaly in The Laurels. He is always smart, clean and presentable. The staff are always polite, kind and caring towards my father. He appears happy in his surroundings. Some of the evening food is a bit like party food which we've spoken to The Laurels about as it lacks nutrition
and is too high in sugar for his diabetes. The floor supervisors do an excellent job looking after the residents and managing the staff.

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Review from Mark B (Son of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mum each week or fortnight, depending how she is. She has been at The Laurels now about 4 years. I think she has been very happy here and seems quite at home and enjoys the company of the residents and the staff. To me she seems very settled and I like visiting her at The Laurels. She has
been in hospital 3 times since she has been here and always want to come back as soon as she can. I think though the increase in fees of 20% (over) this year is unfair and excessive.

Reply from The Laurels, Manager at The Laurels

Dear Mark, Thank you for your review. We value feedback from residents and families, as it helps us to improve our services. We understand that fee increases can be concerning and would like to explain the reason for the adjustment. The increase was necessary due to rising operating costs, particularly from government-mandated increases in the National Living Wage over the past two years. These 10% annual hikes directly impacted staff wages, which are crucial to providing high-quality care. At The Laurels, we remain committed to maintaining the highest standard of care. While fee increases are never ideal, this adjustment is necessary to retain skilled staff and sustain quality care. We appreciate your feedback, and feel free to contact us if you'd like to discuss further. Thank you for your understanding.


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Review from B G (Daughter of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into The Laurels really well, staff are very friendly and nothing is too much for them, they go above and beyond to make Mum comfortable, Mum enjoys the entertainment, for example the bingo and the craft and art activities, also the live entertainment she loves and she loves to dance
with the staff.

Reply from The Laurels, Manager at The Laurels

The Laurels team agree Mum has settled in very well and enjoys conversations with all, has taken part within the homes baking and the cookies were amazing, enjoyed by all.


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Review from C S (Wife of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The kitchen staff are very good. The carers are good and extremely helpful. My husband is well looked after.

Reply from The Laurels, Manager at The Laurels

The Laurels team thank you for your review and your kind comments.


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Review from Richard O (Son of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is delighted that she finally made the decision to move into care, and she is fortunate to be at the Laurels. The staff are excellent, committed to their work, always courteous to their guests and prepared to go to great lengths to solve problems. When there have been issues, these have been
addressed promptly and efficiently. My mother feels secure and I'm happy that she's in the best place.

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Review from P H (Son of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care from day one of Mum going into The Laurels has been great. The staff are always happy and willing to engage with residents and help them out with any needs they may require. The home get in entertainers to sing and get the residents to join in if they are possible to do so.

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Review from Julie J (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am please to say my mother has been looked after for the time spending in the care home, it would help me if there was someone with her just to sit and talk to her during the day as being bedbound I feel she could be lonely. Also the puree food could be more variation. Could there be a conversation
with staff on how Mum is healthwise. Clothes in her draw are always crumbled up. Paper straws are awful, they get soggy and break in mouth, very hazardous as Mum could have choked. Lovely garden but never see anyone there. Otherwise very pleased with care home staff.

Reply from The Laurels, Manager at The Laurels

Hello Julie, The Laurels thank you for your feedback, we take your comments on board, on how to improve our service and care. You are more than welcome to have a conversation with myself and/or Deputy to discuss any further concerns you may have. Please be reassured that Mum has plenty of conversation with the team during the day and night. With regards to the paper straws The Laurels have sourced eco-friendly and they are designed to last over four hours in hot and/or cold drinks, Mum is not left unattended with any of her drinks as fully supported by the team. Thank you for expressing your views with The Laurels.


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Review from P R (Son of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

very friendly and helpful staff. Great care given to Mum.

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Review from Chris W (Husband of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has received excellent care since being here. Nothing has been too much trouble. She has settled down very well. Would not want her to be anywhere else.

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Review from Sarah G (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Laurels has been caring for my mother for the last 16 months through many ups and downs. They have cared for her with constant dignity and love, engaging her at every opportunity. She has been well looked after especially when she had a couple of falls and hospitalisation recently.
Their care has
adapted to her new circumstances with ease. I'm so pleased that they can be relied on and thankful that I need not worry about her.

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Review from J H (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mum was in The Laurels for a year. The majority of carers are lovely. The Management and head carer are the downfall. There is a high turnaround of staff. We had many issues; mismanagement of medication, mum dressed in other's clothes, dirty nails, no showers/hair wash, and poor communication. It
is all open plan and very noisy in the lounge with everyone together. Mum had a nice bedroom but very noisy residents around her room. Mum sadly died and we had no support from the Management or Head Carer whatsoever. In fact, the day Mum died they left early without our knowledge, it was disgraceful. The responsible carer left would not stay in Mum's room as Mum dying "reminded her of her dad". I sent a letter of how I felt after Mum died; no response was received, no condolence card, they didn't even ask when the funeral was! Please visit this care home a lot before you put your loved one here, and please visit at night too as residents sleep in the chairs and sofas and in my opinion not enough staff. Shame only 1000 words max.

Reply from The Laurels, Manager at The Laurels

Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. There are some factors here ie: layout of the home that are outside of our control, however where possible we take on board your comments to try and improve the service as best we can. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Please accept our deepest sympathy for your loss and our apologies for any distress you may have suffered.


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Review from H D (Daughter of Resident) published on 4 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit most days. The staff are excellent and work extremely hard, but some days the entertainment is very poor. I feel maybe the residents could do what they would have done at home i.e washing, cooking, cleaning. These could be used with play items like a shop setup so they can choose items they
need. The entertainment, i.e singers are great and I see them enjoying themselves. Maybe they could make some cakes or biscuits.

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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.390 for The Laurels is calculated as follows: ( (165 Excellents x 5) + (111 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 310 Ratings = 4.39

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about The Laurels

What types of Care is The Laurels registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laurels provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does The Laurels have?

There are 32 Single Rooms.

What are the Facilities & Services at The Laurels?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels to the centre of Wickford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.