The Laurels

130/134 Church End Lane, Runwell, Wickford SS11 7DP
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9.4 53 Reviews
  • The Laurels, Wickford
Having just undergone complete refurbishment throughout, the Laurels offers first-class single bedroom accommodation over just two floors, served by a passenger lift. It enjoys a family atmosphere, combining quality care with a positive living experience. There is a strong emphasis on family and resident interaction, with a wide range of activities for all to enjoy.

The home has level access throughout, whilst the surroundings include well-kept gardens, a fish pond and decking area, as well as a safe seating area in the inner courtyard. There are safety handrails for residents with mobility issues and staff are on hand throughout the day and night.

The dignity of residents is placed at the centre of all decisions taken, as carers actively look to contribute with support for an independent lifestyle.

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Care Provided by The Laurels

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • CC The Laurels Ltd
  • Person in charge
  • Tracey Rothwell (Manager)
  • Admission Criteria
    • individual assessment of needs prior to addmission
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for The Laurels

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,150 – £1,350
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
  • (these prices are only a guideline, please contact The Laurels to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Car park to front


The Laurels Reviews (53)

Total of 53, showing 41-53
9.4

The Laurels has a Review Score of 9.4 (9.390) out of 10, based on 26 reviews in the last 2 years. Over all time The Laurels has 53 reviews.

Overall Experience

  • 32
  • 19
  • 1
  • 1
  • 0

Date Published

53
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27

Review from Annette P (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is a happy, loving and very caring home, it comes from the top.
Lovely staff members who are wonderful with all the residents. The food is nice and modernisation fantastic.

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Review from Storme A (Daughter of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following on from your initial welcome meeting I have left the Laurels feeling my mum will be living in a better environment than she does already. The care from staff was never an issue but I believe her surroundings are going to improve. I want to thank you for this meeting and would be pleased if
you are able to achieve what you set out to. Thank you.

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Review from Sue F (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and considerate. The facilities and rooms are in need of an update. The furniture should all be replaced.

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Review from Richard F (Grandson of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and helpful but the home is in need of redecorating.

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Review from Beverley G (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, on the whole, were extremely happy and satisfied with the care our mother received whilst at The Laurels. She was a resident for 2 and 1/2 years (approximately). She was, in our eyes, loved by all who cared for her. She, in return, loved them all back in her own way. It showed in her
happiness when we visited. Thank you to all involved. We would recommend The Laurels.

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Review from Jennifer F (Regular Volunteer) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to mention that the home has experienced and qualified senior staff and management who are dedicated to giving quality care to all clients in the home.
They have a wealth of knowledge between them that they hand down to all new and old members of staff ensuring safe working practice on
all aspects of care. That is why l always find the home a safe and happy place to live in.

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Review from Kate C (Friend of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a regular visitor to The Laurels, every time I visit I am met with the security procedures of having to be authorised for access, I am always welcomed by staff and advised where the resident is located.
The Laurels always smells fresh and welcoming, I have been present when meals are served which
I must comment looked very nice.
The staff are respectful whilst carrying out their duties by being both professional however with that very important personal touch.


Whenever I have cause to ask a question this is either answered by the staff or if required referred to a senior or manager, who have always attended to my query.


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Review from Emma B (Granddaughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my grandad regularly at The Laurels. Everyone was always so caring and attentive. All the staff were amazing and I would recommend this care home to anyone wanting their family to be at ease in such a big change in lifestyle. A big thank you to everyone at The Laurels.

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Review from Debbie W (Daughter of Resident) published on 5 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels is my mother's home, she really loved living there. I could sleep at night knowing my mum was safe, cared for, warm, well-fed and most of all loved.


The manager Christine sleet is an amazing lady and goes above and beyond for all the residents and families.


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Review from Laura B (Granddaughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the Laurels. My grandad had a great experience and everyone was very caring.

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Review from David B (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend The Laurels.

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Review from Debbie J (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only at The Laurels around seven months but the care shown to him was excellent with staff getting to know his likes and dislikes.
When they knew he loved table tennis, they even got a net and bats and I would often find them having a game with him.
He was treated with compassion and dignity
at all times. The manager goes above and beyond to ensure residents happiness. When he became very ill, nothing was too much trouble and the kindness and support staff showed to him and to us as a family helped us through a very difficult time. The manager and staff are not only brilliant but also very genuine. I have nothing but praise.

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Review from Steve J (Son of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was resident at The Laurels from March to September 2017, suffering from dementia and parkinsons. He had tried 2 other homes unsuccessfully but was instantly at home at The Laurels, he and we were happy until his passing early September.


In my view, the staff were first class in all aspects

and went the extra mile to accommodate dads needs.


In the final days of his life, the treatment he, and we as a family received was extremely caring, compassionate and informative.


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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.390 for The Laurels is calculated as follows: ( (165 Excellents x 5) + (111 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 310 Ratings = 4.39

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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