Lime Court

Lime Avenue, Dovercourt, Harwich CO12 4DE
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9.9 84 Reviews
  • Lime Court, Harwich
Lime Court is a 44-bed care home, including four double rooms, spread over two floors, with lift access and five separate themed lounges. The home specialises in dementia and care for elderly people, situated near the seafront and within easy reach of local shops and amenities of Dovercourt.

The home has a six bed private wing with en-suites which was opened in October 2012. The purpose-built care home offers a superb lifestyle for its residents with a reputation in the community for the warmth of the staff and the care provided.

Lime Court are very proud that it was the pilot for the Food First programme, which alleviates the need of medicated supplements. Residents enjoy their meals in a well-lit, spacious central dining room, and menus are tailored to residents requests. Feedback is sought from residents about any changes.

A central recreational courtyard area (accessible by wheelchair users), with raised beds, is enjoyed by residents and families, along with a side garden and large patio area. Together, staff, family and friends have created a reminiscence lounge with items from the early 1900's to present day.

The care home receives regular visits from hairdressers, opticians, chiropodists and a therapist who offers massages in a sensory room. A full time activity coordinator arranges activities which include regular outings to local attractions, live entertainment, knitting clubs, card clubs, bingo, pet therapy, plus many more. If there are specific requests for activities these are accommodated.

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Care Provided by Lime Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Suzanne Moore (Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1964
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting anytime - restiricted mealtimes (12.30 to 13.30 and 16.30 to 17.30)


  • Parking

  • Ample free parking at the home


Lime Court Reviews (84)

Total of 84, showing 21-40
9.9

Lime Court has a Review Score of 9.9 (9.889) out of 10, based on 13 reviews in the last 2 years. Over all time Lime Court has 84 reviews.

Overall Experience

  • 73
  • 11
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Date Published

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Review from P C (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Lime Court for the wonderful care they provided for my mother. Thank you for keeping her safe and making her final days comfortable and dignified. You are a great team. Your facilities are excellent providing a spectrum of activities to suit all. The Care Home is spotless and the
carers will always go that extra mile. You treat your patients with the dignity they deserve. The food always looks good and inviting. The management are always available and approachable to discuss or allay any fears and concerns. I would have no hesitation in recommending Lime Court Care Home to anyone.

Reply from Suz Moore, Manager at Lime Court

Thank you for this lovely review of our care and home, I will share this with our team.


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Review from Liz W (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was reluctant to move to Lime Court almost a year ago, she accepted that she needed extra help. The staff at the care home couldn't have done more to make her feel welcome, their attention to all the little details that make her life more comfortable is excellent.
I always find the staff
available at any time to discuss mum's care and appreciate their updates.

Reply from Suz Moore, Manager at Lime Court

Thank you for taking the time to send this review.


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Review from Rosalie C (Friend of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the minute you enter the home you are always greeted with a smile and welcomed in. Staff are always helpful with any concerns. The home is clean and tidy and always something going on to keep the client s involved in an active way

Reply from suz moore, Manager at Lime Court

Thank you for taking the time to complete this review, I will of course share it with the team.


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Review from Sharon M (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lime Court always goes above and beyond my expectations. I was so surprised when I found out my mum had been invited to a Platinum Jubilee Party in the village she used to live. Lime Court made sure she attended and had a carer go with her to look after her. I tell my friends Lime Court is like being
on holiday, there are so many activities throughout the week and the staff are always smiling.

Reply from suz moore, Manager at Lime Court

Thank you for taking the time to complete a review for our Home. I will share this with our Lime Court Team


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Review from Teresa W (Wife of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was reluctant to put my husband into care due to bad stories I had heard, I asked about and was recommended to Lime Court, I took the chance and had my husband put into their care, it was the best decision I had made, they really look after my husband taking a lot of stress off of myself, every time
I go I ask my husband if he's happy and he says yes and does not want to leave. The staff have been fantastic catering to my husband's needs, I can't thank them enough.

Reply from suz moore, Manager at Lime Court

Thank you for your review I will share this with all the staff.


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Review from James G (Friend of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the external link for a resident at Lime Court for some 4 years. Prior to his admittance, he had lost the ability to take proper care of himself but since being in Lime Court he has established a good relationship with the staff and management and enjoys his surroundings and the level of care given
and has had his confidence level lifted. From my viewpoint, I have always found the staff to be welcoming and the management are always willing to discuss any needs and will always advise you on any health concerns that may occur. The home is always kept clean and he enjoys all his meals and support.

Reply from suz moore, Manager at Lime Court

Thank you for your review I will share this with all the staff.


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Review from Lance R (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say in Mum's final few weeks your compassion and care was above and beyond exceptional.
It always has been and your team is by far and always a credit to Lime Court Care Home for all that you do.
You became like a family to me and the bond was unbreakable.
You guys really are
the best by miles.
Thank you.

Reply from suz moore, Manager at Lime Court

Thank you for your lovely review. Our care for residents extends, of course, to our families and friends of Lime Court. I will share your lovely review with our team.


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Review from S S (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has dementia and as a family, we struggled with the concept of a home for him. He loves everything about Lime Court and is socialising in a way he never has before. His whole demeanor is amazing and he loves all of the care staff. I have no doubt my dad is well cared for.

Reply from suz moore, Manager at Lime Court

What a lovely review , thank you I will share this with our Lime Court Team.


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Review from B G (Daughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Lime Court Care Home for nearly 2 years. At first, I thought the bedrooms were basic but they were clean and tidy and I soon realised that the excellent standard of care was far more important.
There was always a full programme of activities going on around her to stimulate her plus 1-1
sessions. This continued during lockdowns via Zoom/tablets etc.
Lockdowns were hard for all of us but we managed with phone calls, letters, and Facetime then window visits, pod visits then outside visits in the summers. It was good to be able to visit inside last month within the guidelines. The staff were always on hand to help with all the visiting requirements. Thank you for keeping everyone safe.
If I ever had any queries/problems the Managers had an open-door policy.
Mum passed away this month. She died peacefully with dignity in her own bed. Nothing was too much trouble for the staff. They supported all mum's family too.
Thank you all for giving mum the best end of life care possible.

Reply from suz moore, Manager at Lime Court

Thank you for this wonderful review. As a team we strive to always be the best.


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Review from Paul N (Son of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed here for a few months during the summer due to a flood making her living conditions at home temporarily unsuitable. I can’t fault the care she received during her time at Lime Court. All of the staff made a real fuss of her and every time we called up the office staff were so personable
and helpful. Unfortunately government guidelines in place at the time meant mum had to isolate for 2 weeks with no visitors to begin with. During this time the staff went above and beyond to ensure we could still have as much contact as possible. FaceTime calls were set up daily and we were welcomed to call just to check in as often as we liked, nothing was too much trouble. I really do feel that every member of staff genuinely cares about each resident as an individual.

Reply from suz moore, Manager at Lime Court

What a lovely review, thank-you for taking the time to complete this.


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Review from Lauren M (Granddaughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in Lime Court for a couple of years now and she absolutely loves it! The staff are all amazing and she looks like she has the best time there! I love seeing pictures on Facebook of the activities they're doing and I definitely know she is well looked after!

Reply from suz moore, Manager at Lime Court

Thank you for taking the time to complete such a lovely review.


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Review from Caroline A (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lime Court is the most amazing, caring place. They looked after my dad, which should have been a transition to coming home. They fought for his care, gave him his dignity, sat with him and cared for him in a way we would have. The care and compassion they showed to my dad were above and beyond what
I expected.
Unfortunately, he ended up on palliative care and died at Lime Court surrounded by his family and the most caring and nurturing staff you could ever ask for.
This was a very difficult time for us, but they were always there for all of us.
I would not have wished for him to die, but this was the perfect place for it to happen.
I want to thank Lime Court and its amazing staff; I will never forget the care and support you gave to us all.

Reply from Suz Moore, Manager at Lime Court

Thank you for taking the time to complete this lovely review.


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Review from K R (Granddaughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been well cared for. She has definitely been enjoying all the food and treats on offer. Staff acted quickly when she wasn't well. They have made visiting easy even through a very tricky time.

Reply from Suz Moore, Manager at Lime Court

Thank you for taking the time to complete this review and for these lovely words.


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Review from R M (Son of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was referred to Lime Court from hospital and has settled in very well. She has no complaints about the comfort of her room or the staff. She highly praises the quality of the food.

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Review from A R (Cousin of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lime court staff were incredibly caring and supportive of both ourselves and more importantly our relative. We live some distance away and all the staff were brilliant with our telephone calls and keeping us updated. Lime Court has a very warm, friendly atmosphere. Even with COVID restrictions, we were
made welcome. Our relatives stay may have been short, but she couldn't have been in better hands.

Reply from suz moore, Manager at Lime Court

Thank you for this lovely review. These are indeed strange times that we are working in. I am very proud of my team and glad that you felt welcomed into our Lime Court Family.


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Review from Claire C (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was looked after extremely well in the short time that he was there. All staff were so caring and friendly, nothing was too much trouble. It was so nice to know you could phone at anytime just to have updates on Dad, and to be able to visit Dad when he became extremely poorly due to his illness
- was just excellent. I would definitely recommend Lime Court.

Reply from Suz Moore, Manager at Lime Court

Thank you for taking the time to write such a complimentary review.


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Review from Gareth B (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an excellent stay here by my mum a couple of years ago (which she really enjoyed) my dad has now been here for about a month having some respite care.
I can't praise Lime Court enough - the staff here are all absolutely lovely and really pleasant to deal with. They do a ton of things to
keep residents entertained (which I know my dad is loving after a long time of living alone with minimal contact with the outside world) and their care and attention to residents are very genuine.
They treat residents with utmost respect and dignity and take any challenges (e.g. resident needs) in their stride, and as well as being lovely; they're also all incredibly professional and experts in their field.
Thank you to all the staff at Lime Court, thanks to you, I know my dad is being cared for and looked after by great people in a great environment.

Reply from Suz Moore, Manager at Lime Court

Thank you for your lovely review, I will share it with our wonderful staff team.


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Review from A H (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming care home. The staff are very approachable, kind and nothing is too much trouble. Everything is well organised and Covid rules are strictly abided by. I feel very comfortable and happy that we chose this home to provide the care that our dad needs.

Reply from Suz Moore, Manager at Lime Court

Thank you for this lovely review, I will share with the staff team.


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Review from Wayne W (Grandson of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is so well looked after. It is a lovely home and staff are really good.

Reply from Suz Moore, Manager at Lime Court

Thank you for your lovely review. I will share this with our staff team.


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Review from Anne B (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lime Court have been looking after my father for nearly 2 years now. I cannot recommend them enough or show how grateful I am for the care they have given him. They have been amazing throughout the pandemic and have always made themselves available whenever I have had a question.

Reply from suz moore, Manager at Lime Court

Dear Anne,
Thank you for your lovely review, It is so lovely to receive such wonderful feedback from our lovely families.


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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Lime Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Lime Court is calculated as follows: ( (137 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lime Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (2)

Suzanne

Suzanne Moore

Job Title: Home Manager

Joined: 2010

Sue has an NVQ Level 3 and Level 3 in Care, along with a QCF Level 5 in Management with 30 years experience in the care industry. Sue joined the team in 2010 as a Team Leader and in 2012 was promoted to Deputy Manager before becoming Home Manager in November 2015.


Sarah

Sarah Meachen

Job Title: Activity Coordinator

Joined: 2010

Sarah has an NVQ Level 2 in Activities and Health and Social Care. She has been working in the Care Industry for 10 years.

At Lime Court, Sarah is responsible for coordinating the activities and events at Lime Court.