Lime Court

Lime Avenue, Dovercourt, Harwich CO12 4DE
Submit a Review
9.9 84 Reviews
  • Lime Court, Harwich
Lime Court is a 44-bed care home, including four double rooms, spread over two floors, with lift access and five separate themed lounges. The home specialises in dementia and care for elderly people, situated near the seafront and within easy reach of local shops and amenities of Dovercourt.

The home has a six bed private wing with en-suites which was opened in October 2012. The purpose-built care home offers a superb lifestyle for its residents with a reputation in the community for the warmth of the staff and the care provided.

Lime Court are very proud that it was the pilot for the Food First programme, which alleviates the need of medicated supplements. Residents enjoy their meals in a well-lit, spacious central dining room, and menus are tailored to residents requests. Feedback is sought from residents about any changes.

A central recreational courtyard area (accessible by wheelchair users), with raised beds, is enjoyed by residents and families, along with a side garden and large patio area. Together, staff, family and friends have created a reminiscence lounge with items from the early 1900's to present day.

The care home receives regular visits from hairdressers, opticians, chiropodists and a therapist who offers massages in a sensory room. A full time activity coordinator arranges activities which include regular outings to local attractions, live entertainment, knitting clubs, card clubs, bingo, pet therapy, plus many more. If there are specific requests for activities these are accommodated.

Show Lime Court on the Map

Care Provided by Lime Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Suzanne Moore (Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1964
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting anytime - restiricted mealtimes (12.30 to 13.30 and 16.30 to 17.30)


  • Parking

  • Ample free parking at the home


Lime Court Reviews (84)

Total of 84, showing 41-60
9.9

Lime Court has a Review Score of 9.9 (9.889) out of 10, based on 13 reviews in the last 2 years. Over all time Lime Court has 84 reviews.

Overall Experience

  • 73
  • 11
  • 0
  • 0
  • 0

Date Published

84
2
7
13
71

Review from Lesley W (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care home. The way the residents are looked after is wonderful. The carers are so good and the entertainment they have is fantastic. I am so pleased my mother is there.

Reply from Suz Moore, Manager at Lime Court

Dear Lesley,
Thank you for your kind review. I would also like to thank you for your big input into our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane L (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is looked after extremely well at Lime Court, everyone is so kind and caring.
If I have any concerns I only have to phone and they are always happy to explain everything.
They regularly update me on her condition and there communication, especially during COVID, has been superb.
My mum couldn’t
be in a better home in my opinion.
Thank you everyone you are all wonderful.

Reply from suz moore, Manager at Lime Court

Dear Diane,
Thank you for your lovely review. I am indeed very proud of our lovely team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul P (Son of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say how amazing the staff have been over the past year during the pandemic, in continuing to give the high standard of care to my Mum and other residents at the home. Safety guidelines have been strictly adhered to, and regular updates are given either via Facebook or directly to me about
my Mum and the home. Activities have also been shared on social media, which has shown my mum participating and looking happy. This has given me reassurance and is good to see. I can’t thank the staff and management enough.

Reply from Suz Moore, Manager at Lime Court

Thank you, Paul, for these lovely words. As you know, we have been up against it, but the support from our lovely families and friends has really helped us through.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Husband of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everything.

Reply from Suz Moore, Manager at Lime Court

Thank you, D C, for your lovely review. We are equally pleased to see all our lovely friends and relatives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Friend of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit a friend over in Lime Court, and honestly, the home is always full of love and laughter. The residents always look happy, and I can just tell how happy and well they are looked after. The staff are always on hand to help and will go above and beyond to support their residents. Management
is very approachable and friendly - to sum up... a fantastic care home.

Reply from suz moore, Manager at Lime Court

Thank you, L S. We are very much a happy home and indeed full of laughter and fun.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael S (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother is receiving at Lime Court is in my opinion second to none, the staff are genuine (friendly and caring) this I'm sure gives the residents that additional feeling of security. Throughout the pandemic, the staff have kept relatives of residents up-to-date where possible facilitated
COVID secure visitation, they are a credit to the team.

Reply from Suz Moore, Manager at Lime Court

Thank you, Michael. We absolutely do our best to ensure that residents and families stay in touch, maintaining the correct and appropriate guidelines.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marice P (Sister of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very caring to my sister, the very best.

Reply from Suz Moore, Manager at Lime Court

Thank you Marice for these lovely words. Sending our love to you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Sister of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular friendly staff, which gives a nice home atmosphere for the residents.
Staff always willing to help and residents have a good social life. Lots going on for them if they want.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Stepdaughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unable to see my stepmother because of the Corona Virus, but I was kept informed of everything and I know she was well cared for, right to the end. Lovely caring staff. My brother went with my stepmother when she went into Lime Court and he was shown everything, even had a lovely meal there to
welcome her into the home.

Reply from suz moore, Manager at Lime Court

Thank you, A P, for these kind words. It has indeed been a very tough year, I am so pleased that you feel that you were fully updated and supported.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stacey M (Granddaughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lime Court is the kindest and caring care home I've ever come across. They always go the extra mile and nothing is ever too much.
They really do lookout for all of their residents.
There are always so many fun activities, entertainment and themes going on.
They have all the residents singing and
dancing and just really enjoy their day.
I'm so so happy that my nannie is in their care.
The pandemic has been extremely tough but they all smile through and really step up.

Reply from Suz Moore, Manager at Lime Court

Dear Stacey, Thank you for these lovely words. To read such lovely comments makes me very proud.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen P (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother went into Lime Court she was underweight and very unhappy. Within the 2 and a half years she lived at Lime Court my mother was given a new lease of life thanks to all the staff within the care home. She became a very happy person and she put on weight, looking like the mother I knew again.
Within Lime Court, she was able to join in with many activities as there were always many activities going on within the home, which was also wonderful to see, and when visiting my mother I was always welcomed and able to join in with the activities too. Along with this when me and my daughter visited my mother we were always made welcome by the staff they were very friendly and be happy to see us as we would happily spend the time with my mother and the other residents within the home.

Reply from suz moore, Manager at Lime Court

Thank you, Karen, for your kind words. Mum had such a great time and we loved seeing this, always the first one on the dance floor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay M (Sister-in-law of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my brother-in-law the staff are very friendly and helpful. All the rooms are spotless and I am very impressed with the security.

Reply from suz moore, Manager at Lime Court

Thank you, for this lovely review. We work hard to make our home a home from home and hope that is portrayed to our visitors.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Brother-in-law of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff all very polite and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N S (Friend of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend has been admitted to Lime Court, he has been treated with kindness, compassion and dignity. Staff attitudes have been friendly and encouraging. Flexibility and movement of residents and comfort offered has been noticeable so they can endeavour to feel at home.
I am pleased my friend
is safe and well looked after by such a great staff, even though his health is so poor.

Reply from suz moore, Manager at Lime Court

Thank you for taking the time to complete this. We strive to make our residents feel at home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Granddaughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home enough. My Grandparent has been so well cared for. The staff are lovely and always on hand for any concerns. The home is very clean and residents are treated with dignity and respect.

Reply from suz moore, Manager at Lime Court

Dear Michela, Thank you for these lovely words. The team at Lime Court strive to ensure that our residents are treated with the utmost care and dignity.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy M (Daughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my dad was in Lime Court for a very short time the kindness, care and consideration that all staff had with my dad was exceptional, the deputy made the transition from hospital to the home as painless as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M T (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a visitor for more than 13 years to various ladies and gentleman I think it is now so very friendly and understanding of each individual needs. Having 3 or 4 rooms available to use, it has made visiting so much easier, nice to have a quiet room to chat to residents. The food looks great
and very appetising and we the visitors are included in teas and coffees. Very welcome indeed. I think the staff are a credit to this home, wish I could mention names!
Thrilled to see the 3 people we visit so happy and content. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire E (Daughter of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been a resident at Lime Court since September 2018.
She has now settled in after a difficult start.
All members of staff have been very compassionate in helping her and family members have been made very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam G (Granddaughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Lime Court at all. It is a loving, caring care home.
My grandmother is very well looked after. She is very happy there.
Every member of staff is very friendly and helpful.
Highly recommend!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra H (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been taken care of since May 2015. I cannot praise the staff of Lime Court enough. They are so kind and caring and look after Mum so well, even though they are very busy. She has been hospitalised twice and both times her health deteriorated. As soon as she was back in Lime Court she was
happy and within a week she was back to her old self. Mum has dementia so looking after her can be trying at times, but the staff are absolutely brilliant with her. Also to my father who was there for a few weeks before he passed away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Lime Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Lime Court is calculated as follows: ( (137 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lime Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Suzanne

Suzanne Moore

Job Title: Home Manager

Joined: 2010

Sue has an NVQ Level 3 and Level 3 in Care, along with a QCF Level 5 in Management with 30 years experience in the care industry. Sue joined the team in 2010 as a Team Leader and in 2012 was promoted to Deputy Manager before becoming Home Manager in November 2015.


Sarah

Sarah Meachen

Job Title: Activity Coordinator

Joined: 2010

Sarah has an NVQ Level 2 in Activities and Health and Social Care. She has been working in the Care Industry for 10 years.

At Lime Court, Sarah is responsible for coordinating the activities and events at Lime Court.